Asure Payroll & Tax Management Reviews

Easy to integrate with biometric timeclocks. Employee self-service portal was highly functional and accessible from any mobile device. Able to create different locations, departments, and titles for reporting purposes. Able to set up multiple pay rates for employees (ex. shift differentials).

Meant for a smaller organization, so it did not really scale well as our organization grew. Did not have any other HRIS features (such as applicant tracking or onboarding), so we ended up with many disparate systems that resulted in entering each employee into several different systems.

I was with a company that was purchased by Asure. The transition was seamless, my services have improved, my payroll specialist is amazing, knowledgeable and always available. She and her team make my work life so much easier and they are within my budget. I also love that I get an email response right away letting me know that they have received my message and are working on my account!

I didn’t love the high turn-over rate of employees at first when they first acquired the company I was with, but now I’ve had the same specialist for a while and I am very happy with her has her team.

The fact that we didn't need to do data migration when transitioning to the online version.

This is not user friendly at all. It is not intuitive at all.

We only use the for our HSA account. Can't say anything about the payroll and tax management department. They respond quickly to any questions or issues we do have.

we do not use them for payroll and tax management services so this is not applicable to us.

Tracking employee time is much more precise and very convenient for managers to track.

Inability of employees to send in corrections themselves for approval

Nothing. Reports were difficult to match to bank withdrawals.

Nothing works well. Service was terrible. Mistakes on payroll were made.

This is hard to answer. I can’t be honest what I like. I have been asked by other business owners who o use and I never refer them to assure. I stay honestly because it will be too hard to switch.

They could not handle me having to pay taxes in two states and took over a year to work out all the unpaid tax notices I received.

The payroll is completed and received promptly.

I don't care for the emailing back and forth to take care of concerns or questions. I find it very confusing at times. I also don't care for the email sent to verify the sign in and I've asked to have it changed but have been unsuccessful at doing so.

Easy to use. Glad we finally got a new payroll rep. It took a long time.

Lack of commmunication. It took quite a long time to get a new payroll rep

User friendly and great customerservice.

Some things are hard to understand without a little guidance.

The website is fairly easy to use and the customer service is responsive. The integration with other assure products is good.

The reporting is not great and it's surprising how much of it is manually done. Everything works fine, but we're still having to manually send reports etc.

Honestly, the main reason we're working with Asure Payroll & Tax Management is for its customizability and flexibility in relation to us running subcontractor payments through our payroll service. We vetted a dozen or more other options/apps/services/companies and Asure is literally the only one that works for our complicated payroll.

Some functionality is missing that other apps afford, but they're not dealbreakers. I think it's simply an older system, which makes it less restrictive and honed-in. The QBO integration is also nowhere near as customizable as we'd like. They also don't offer a PMP, which would've been nice.

I have no reservations about my satisfaction and appreciation fore Asure Support and service to my company.

I have absolutely no issues or concerns with Asure supports and services in meeting the requirements of payroll and tax services.

It's very important that i receive a "RAPID RESPONSE!" And Asure is that and many other great services!

at this time there are no CONS! This is a good thing!

Since the new payroll person has taken over after [sensitive content hidden] retired I am not pleased, we have been called once in the allotted time we were given otherwise we have had to call our payroll in. We write our own checks & pay our own taxes.

Not happy, understood in the beginning new payroll specialist had several Wednesdays off.

We received quotes from several other payroll processors and none of them were able to accommodate our needs.

Hard to get a hold of someone in our time zone in the afternoon hours.

Good customer service especially when you need something asap.

Wish it was easier to do reports, many steps and not easy.

I appreciate the fact that submitting payroll is very easy. I'm also happy that setting up new employees is all online.

I do feel that when I am looking for something that was sent to me - reports, etc. - I'm not provided that much help and instead immediately am told that it will be an extra charge for duplicate reports to be sent to you. That is one way that I feel like I am a number and not a client that Asure wants to help.