Shipox DMS Reviews

- Orders Management
- Fast fixes
- Integration with local e-commerce platforms
- Great customer service agents and sales reps.

- Some optional features should be added.

excellence customer experience and support 24/7

there is no branch for the company in saudi arabia

- Good Web Design: Nice colors and UI elements.

- No admin API: You won't be able to manage or apply your own logic as an administrator, because they don't have APIs with admin privileges.

- Integrations are prone to errors: We spent more than 6 months trying to get the team to set up just one integration with Salla. The already sat up integrations such as Zid often produces errors and orders don't reach Shipox's dashboard.

- Doesn't support extra COD charges: You won't be able to apply extra COD charge as their system doesn't support it.

- Route optimization doesn't work: Despite their advertising that they have route optimization, sadly after 5 months of purchasing their product, we found out their route optimization solution wasn't ready yet.

- Slow responding customer support: Their customer support team doesn't respond quickly to you in case of critical issues. We had to contact the development team lead directly in case we experience emergency issues.

- Expensive add ons: They will charge you massive amounts of money for small features. Integrating your SMS provider with Shipox will cost you more than $2000.

flexibility of the team for enhancements

lack of handover between internal shipox teams

We had a great interaction with the team, they were always easy to comunicate. We did count with a great IT team at the time and they help us go through the whole process. We like many of the features that were ready to use after the setup

As per described we didnt have a IT team, so the set up was not as fast however they did offer us an option to have all handled by them. Still it would have been nice to have a more simple setup.

Very user friendly and easy to use interms of functionality

Pricing model is not well detailed enough and not flexible interms of usage

The most appreciated features are
1. Well-organized tracking system;
2. User-friendly mobile applications for Customer and Driver;
3. Exact control on COD (Cash on Delivery);
4. Full and open information on Customer's Web

When downloading the dynamic report it takes a little bit longer.

Maybe if you are an it you can buy and love the system

You will not understand the system you can’t use in UK for post codes and all the couriers will agree make the system useless

Shipox with its highly reliable and lean software helps our customers to manage their fleet with ease.
With easy and straight forward pricing and setup Shipox makes it very easy to start your operations in distribution. Managing Fleet become easier with Shipox.

Actually the integration was very easy for us and customer support was well enough. I hope keep up the good work

Easy to learn, main control center on all customers' orders, high performance and lite, easily customized

Integration with customers take long time