Detrack

4.7 (84)
Write a Review!
The most trusted & affordable E-POD solution in the market.

Overall rating

4.7 /5
(84)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.6/5

99%
recommended this app
Sort by

84 Reviews

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Software

Reviewed on 2020/05/28

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!

Pros

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.

Cons

It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful

Response from Detrack Systems

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.

Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

Rhiannon
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent support and very effective if you can integrate it with your CRM systems

Reviewed on 2024/09/25

Good. Effective and very useful. Good support.

Good. Effective and very useful. Good support.

Pros

We have integrated it partly with our CRM system so can load it directly. Its quick effective and efficient.

Cons

Need a full integration solution woth Odoo so we dont have to do the deliveries manually. Also the dashbpard can be a tadge clunky,

Response from Detrack Systems

Thanks for leaving us a review Rhiannon. Good to hear you are finding efficiency gains with Detrack. You will be pleased to know that an integration with Odoo is in the works :)

Liz
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Overall Happiness

Reviewed on 2024/08/07

Customer service has been wonderful. Time management and accountability of team has improved our...

Customer service has been wonderful. Time management and accountability of team has improved our business professionalism.

Pros

Time management and accountability of team

Cons

The shortages + loss of map live tracking from our warehouse + driver.

Response from Detrack Systems

Thank you, Liz, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Craig
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Transportation Management

Reviewed on 2024/06/27

I think overall it is decent. There are a couple of nuances like two orders with the same number...

I think overall it is decent. There are a couple of nuances like two orders with the same number not being flagged and being able to see email log as well that could be improved but overall this software gets it done!

Pros

The ability to upload and change information provided to a drivers handheld in almost real time.

Cons

May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.

Response from Detrack Systems

Thank you for your review, Craig. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

neil
Overall rating
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Delivery tracking

Reviewed on 2024/07/29

Pros

Ease of use, easy to set up.
real time delivery updates.
proof of delivery

Cons

nothing

Response from Detrack Systems

Thank you for the great review, Neil! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.

Jaen
Overall rating
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Detrack - CMF

Reviewed on 2024/10/09

We have never had issues with our deliveries

We have never had issues with our deliveries

Pros

Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress

Cons

that you cannot do vehicle inspection reports and also map high-risk areas.

Response from Detrack Systems

Thank you for your review, Jaen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Jen
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

User Friendly

Reviewed on 2024/07/29

Pros

Detrack has been really good to use for our logistics team to book collections and deliveries. It's very User friendly and easy to navigate it's dashboard.

Cons

I found the GPS Tracking not as good as the other one we use as its via the phone only.

Response from Detrack Systems

Thank you for your review, Jen! We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you.

Brett
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customers love it

Reviewed on 2024/06/27

Pros

Live tracking
Client Portal
Live etas
Automatic pods emailed

Cons

Online portal should show less information to customers

Response from Detrack Systems

Thank you so much, Brett, for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.

Carlo
Overall rating
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Fast efficiant delivery management system

Reviewed on 2024/07/29

Works like a charm and happy to use it for our office

Works like a charm and happy to use it for our office

Pros

Ease of setup to get up and running and delegate rights. Also easy to swap driver phone.

Cons

The annual subscription costs are bit high for single delivery van

Response from Detrack Systems

Thank you, Carlo, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

yoel
Overall rating
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great experience

Reviewed on 2024/07/29

Pros

Ease of use, clean and simple, a breeze.

Cons

cant add order during day, only manually, or to upload file again which would delete all assigned deliveries

Response from Detrack Systems

Thank you for your review, Yoel. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Benjamin
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Ice cream delivery

Reviewed on 2024/06/13

Great feature product, even on different time zone great support availability and fast response

Great feature product, even on different time zone great support availability and fast response

Pros

Easy Integration excel/api
Plan feature
Tracking

Cons

Manual Import/Push between detrack-elastic

Alternatives Considered

MultiRoute and Track-POD

Reasons for Switching to Detrack

Included Features and value per vehicle not users

Response from Detrack Systems

Thank you for your review, Benjamin. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Nevra
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Supports advanced requirements & support is awesome

Reviewed on 2020/04/08

Excellent

Excellent

Pros

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

Cons

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

Alternatives Considered

Route4Me and RoadWarrior

Reasons for Switching to Detrack

Flexibility, value for money, great support, transparent pricing

Response from Detrack Systems

Hey, Nevra!

Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.

As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, Nevra!

Farhaan
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Head of Innovation & Software Development

Reviewed on 2024/09/06

Pros

Support team & responsiveness
One stop solution for delivery

Cons

NA - I don't see anything which i can mention on this

Response from Detrack Systems

Thank you, Farhaan for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner.

Simarjit
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love using Detrack

Reviewed on 2024/06/27

Pros

We like the Tracking system and POD are very efficient

Cons

Messaging system is very short and customer don't get enough details

Response from Detrack Systems

Thank you for your review, Simarjit! We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Matthew
Overall rating
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

CQ Building Supplies

Reviewed on 2024/09/25

Overall I'm quite happy with how Detrack works

Overall I'm quite happy with how Detrack works

Pros

Viewing of truck routes on screen & cuurent location

Cons

limited POD details would like UOM to be shown

Response from Detrack Systems

Thank you for your review, Matthew. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Joel
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good product

Reviewed on 2024/06/27

So far so good. Friendly interface (except for routes function) and fast response from the customer...

So far so good. Friendly interface (except for routes function) and fast response from the customer service team too.

Pros

The ability to track the deliveries for companies and customers.

Cons

The newly added feature of route planning isn't applicable.

Response from Detrack Systems

Thank you for your review, Joel. We are pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for assistance on our Route Planning feature at https://www.detrack.com/get-in-touch-with-us/.

David
Overall rating
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So far so good

Reviewed on 2024/07/11

Pros

We use Detrack and have one driver. We use it daily to receive electronic signatures for deliveries.

Cons

It does not save addresses very easily.

Response from Detrack Systems

Thank you for your review, David. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Brad
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Detrack Delivery App

Reviewed on 2024/06/30

had some issues to start, but all resolved

had some issues to start, but all resolved

Pros

Simple, intuitive, easy to use... but with great features

Cons

Would love to be able to integrate my customer pricing

Response from Detrack Systems

Hi Brad, thank you for your review. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Mike
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nice app for delivery

Reviewed on 2024/07/19

Pros

The driver app is easy to use
Very helpful customer support

Cons

If there is an app for admin use will be perfect.

David
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Rollout of Detrack

Reviewed on 2024/05/16

Very good. Highly recommend. Perfect for low cost proof of concept.

Very good. Highly recommend. Perfect for low cost proof of concept.

Pros

Ease of rollout. Cost. Functionality. Customer support is very good and helpful.

Cons

Need for use of 3rd party text sms service.

Response from Detrack Systems

Thank you for the great review, David! We’re glad to hear that you were satisfied with your experience.

Garfield
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great App to start off with.

Reviewed on 2021/08/04

have been using it for the past years. overall is very gd and appreciate my friend for recommending...

have been using it for the past years. overall is very gd and appreciate my friend for recommending me this powerful app.

Pros

Ease of usage and real time tracking of product. Proof of delivery is almost as immediate. call and sms fuction is wonderfully in place.

Cons

Unable to preview driver past route once driver offline.

Response from Detrack Systems

Hey Garfield,

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use. We're also pleased to hear that you find our instantly generated E-PODs and notification features very useful.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Garfield.

Bruce
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Detrack provides all that we need for our deliveries

Reviewed on 2021/07/26

Pros

Easy to use, works well with our website. Useful features like map view and bulk updating deliveries are frequently used

Cons

Sometimes it takes a short while to refresh but does so frequently enough

Response from Detrack Systems

Hey Bruce!

Thank you so much for your encouraging words.

As Detrack is designed with the ability to be seamlessly integrated with any current delivery process, we're glad to hear our solution works well with your website. We're also glad to know that our features like map view and bulk updating deliveries are frequently used.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Bruce.

Bojan
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very easy application

Reviewed on 2021/08/04

Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and...

Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and clean delivery planning i reporting for every single delivery.

Pros

The driver app is very useful. The admin panel is very good. Very easy and convenient delivery management. Delivery proof with images and geo tagging. Easy API configuration with our EPR software. Very easy configuration for SMS notification.

Cons

GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.

Response from Detrack Systems

Hey Bojan,

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are glad to hear our solution is helping make delivery management very easy and convenient for you. We're also pleased to hear that you can seamlessly integrate Detrack with your current ERP software.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Bojan.

Mei Lin
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Swiftest Response Team - Team Detrack!

Reviewed on 2020/04/14

For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I...

For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!

Pros

Tracking visibility, ease of use, intuitive.

Cons

Auto-billing, real-time vehicle tracking, more reports needed.

Response from Detrack Systems

Hey Mei Lin,

Thank you so much for the encouraging words!

We do our best to go beyond simply answering a user's enquiry, but rather put ourselves in their shoes so we can proactively identify the concerns in their Detrack experience - and reduce the chances of such occurrences.

Detrack's mission has always been to provide businesses around the world instant access to the most innovative and affordable technology to power their last mile deliveries.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Andy
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Value for money

Reviewed on 2021/08/04

Pros

Easy importing and exporting of data for daily management

Cons

Picture uploaded by drivers could be auto focus for better picture quality

Response from Detrack Systems

Hey Andy,

Thank you so much for your positive review.

As Detrack is designed to be user-friendly, we are glad to hear you're having an easy time importing and exporting data for daily management.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the kind review, Andy.