Detrack Reviews

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84 Reviews
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Software
Reviewed on 2020/05/28
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!
Pros
The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.
Cons
It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful
Response from Detrack Systems
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.
Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent support and very effective if you can integrate it with your CRM systems
Reviewed on 2024/09/25
Good. Effective and very useful. Good support.
Good. Effective and very useful. Good support.
Pros
We have integrated it partly with our CRM system so can load it directly. Its quick effective and efficient.
Cons
Need a full integration solution woth Odoo so we dont have to do the deliveries manually. Also the dashbpard can be a tadge clunky,
Response from Detrack Systems
Thanks for leaving us a review Rhiannon. Good to hear you are finding efficiency gains with Detrack. You will be pleased to know that an integration with Odoo is in the works :)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Overall Happiness
Reviewed on 2024/08/07
Customer service has been wonderful. Time management and accountability of team has improved our...
Customer service has been wonderful. Time management and accountability of team has improved our business professionalism.
Pros
Time management and accountability of team
Cons
The shortages + loss of map live tracking from our warehouse + driver.
Response from Detrack Systems
Thank you, Liz, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good Transportation Management
Reviewed on 2024/06/27
I think overall it is decent. There are a couple of nuances like two orders with the same number...
I think overall it is decent. There are a couple of nuances like two orders with the same number not being flagged and being able to see email log as well that could be improved but overall this software gets it done!
Pros
The ability to upload and change information provided to a drivers handheld in almost real time.
Cons
May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.
Response from Detrack Systems
Thank you for your review, Craig. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Printing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Delivery tracking
Reviewed on 2024/07/29
Pros
Ease of use, easy to set up.
real time delivery updates.
proof of delivery
Cons
nothing
Response from Detrack Systems
Thank you for the great review, Neil! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.
- Industry: Computer Hardware
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Detrack - CMF
Reviewed on 2024/10/09
We have never had issues with our deliveries
We have never had issues with our deliveries
Pros
Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress
Cons
that you cannot do vehicle inspection reports and also map high-risk areas.
Response from Detrack Systems
Thank you for your review, Jaen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User Friendly
Reviewed on 2024/07/29
Pros
Detrack has been really good to use for our logistics team to book collections and deliveries. It's very User friendly and easy to navigate it's dashboard.
Cons
I found the GPS Tracking not as good as the other one we use as its via the phone only.
Response from Detrack Systems
Thank you for your review, Jen! We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customers love it
Reviewed on 2024/06/27
Pros
Live tracking
Client Portal
Live etas
Automatic pods emailed
Cons
Online portal should show less information to customers
Response from Detrack Systems
Thank you so much, Brett, for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
- Industry: Computer Hardware
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Fast efficiant delivery management system
Reviewed on 2024/07/29
Works like a charm and happy to use it for our office
Works like a charm and happy to use it for our office
Pros
Ease of setup to get up and running and delegate rights. Also easy to swap driver phone.
Cons
The annual subscription costs are bit high for single delivery van
Response from Detrack Systems
Thank you, Carlo, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great experience
Reviewed on 2024/07/29
Pros
Ease of use, clean and simple, a breeze.
Cons
cant add order during day, only manually, or to upload file again which would delete all assigned deliveries
Response from Detrack Systems
Thank you for your review, Yoel. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Ice cream delivery
Reviewed on 2024/06/13
Great feature product, even on different time zone great support availability and fast response
Great feature product, even on different time zone great support availability and fast response
Pros
Easy Integration excel/api
Plan feature
Tracking
Cons
Manual Import/Push between detrack-elastic
Reasons for Switching to Detrack
Included Features and value per vehicle not usersResponse from Detrack Systems
Thank you for your review, Benjamin. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Farming
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Supports advanced requirements & support is awesome
Reviewed on 2020/04/08
Excellent
Excellent
Pros
I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.
Cons
There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.
Reasons for Switching to Detrack
Flexibility, value for money, great support, transparent pricingResponse from Detrack Systems
Hey, Nevra!
Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.
As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, Nevra!
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Head of Innovation & Software Development
Reviewed on 2024/09/06
Pros
Support team & responsiveness
One stop solution for delivery
Cons
NA - I don't see anything which i can mention on this
Response from Detrack Systems
Thank you, Farhaan for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner.
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love using Detrack
Reviewed on 2024/06/27
Pros
We like the Tracking system and POD are very efficient
Cons
Messaging system is very short and customer don't get enough details
Response from Detrack Systems
Thank you for your review, Simarjit! We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
CQ Building Supplies
Reviewed on 2024/09/25
Overall I'm quite happy with how Detrack works
Overall I'm quite happy with how Detrack works
Pros
Viewing of truck routes on screen & cuurent location
Cons
limited POD details would like UOM to be shown
Response from Detrack Systems
Thank you for your review, Matthew. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good product
Reviewed on 2024/06/27
So far so good. Friendly interface (except for routes function) and fast response from the customer...
So far so good. Friendly interface (except for routes function) and fast response from the customer service team too.
Pros
The ability to track the deliveries for companies and customers.
Cons
The newly added feature of route planning isn't applicable.
Response from Detrack Systems
Thank you for your review, Joel. We are pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for assistance on our Route Planning feature at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Computer Hardware
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So far so good
Reviewed on 2024/07/11
Pros
We use Detrack and have one driver. We use it daily to receive electronic signatures for deliveries.
Cons
It does not save addresses very easily.
Response from Detrack Systems
Thank you for your review, David. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Detrack Delivery App
Reviewed on 2024/06/30
had some issues to start, but all resolved
had some issues to start, but all resolved
Pros
Simple, intuitive, easy to use... but with great features
Cons
Would love to be able to integrate my customer pricing
Response from Detrack Systems
Hi Brad, thank you for your review. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nice app for delivery
Reviewed on 2024/07/19
Pros
The driver app is easy to use
Very helpful customer support
Cons
If there is an app for admin use will be perfect.
- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Rollout of Detrack
Reviewed on 2024/05/16
Very good. Highly recommend. Perfect for low cost proof of concept.
Very good. Highly recommend. Perfect for low cost proof of concept.
Pros
Ease of rollout. Cost. Functionality. Customer support is very good and helpful.
Cons
Need for use of 3rd party text sms service.
Response from Detrack Systems
Thank you for the great review, David! We’re glad to hear that you were satisfied with your experience.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great App to start off with.
Reviewed on 2021/08/04
have been using it for the past years. overall is very gd and appreciate my friend for recommending...
have been using it for the past years. overall is very gd and appreciate my friend for recommending me this powerful app.
Pros
Ease of usage and real time tracking of product. Proof of delivery is almost as immediate. call and sms fuction is wonderfully in place.
Cons
Unable to preview driver past route once driver offline.
Response from Detrack Systems
Hey Garfield,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use. We're also pleased to hear that you find our instantly generated E-PODs and notification features very useful.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Garfield.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Detrack provides all that we need for our deliveries
Reviewed on 2021/07/26
Pros
Easy to use, works well with our website. Useful features like map view and bulk updating deliveries are frequently used
Cons
Sometimes it takes a short while to refresh but does so frequently enough
Response from Detrack Systems
Hey Bruce!
Thank you so much for your encouraging words.
As Detrack is designed with the ability to be seamlessly integrated with any current delivery process, we're glad to hear our solution works well with your website. We're also glad to know that our features like map view and bulk updating deliveries are frequently used.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Bruce.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very easy application
Reviewed on 2021/08/04
Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and...
Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and clean delivery planning i reporting for every single delivery.
Pros
The driver app is very useful. The admin panel is very good. Very easy and convenient delivery management. Delivery proof with images and geo tagging. Easy API configuration with our EPR software. Very easy configuration for SMS notification.
Cons
GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.
Response from Detrack Systems
Hey Bojan,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear our solution is helping make delivery management very easy and convenient for you. We're also pleased to hear that you can seamlessly integrate Detrack with your current ERP software.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Bojan.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Swiftest Response Team - Team Detrack!
Reviewed on 2020/04/14
For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I...
For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!
Pros
Tracking visibility, ease of use, intuitive.
Cons
Auto-billing, real-time vehicle tracking, more reports needed.
Response from Detrack Systems
Hey Mei Lin,
Thank you so much for the encouraging words!
We do our best to go beyond simply answering a user's enquiry, but rather put ourselves in their shoes so we can proactively identify the concerns in their Detrack experience - and reduce the chances of such occurrences.
Detrack's mission has always been to provide businesses around the world instant access to the most innovative and affordable technology to power their last mile deliveries.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Value for money
Reviewed on 2021/08/04
Pros
Easy importing and exporting of data for daily management
Cons
Picture uploaded by drivers could be auto focus for better picture quality
Response from Detrack Systems
Hey Andy,
Thank you so much for your positive review.
As Detrack is designed to be user-friendly, we are glad to hear you're having an easy time importing and exporting data for daily management.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Andy.