GLPi Reviews

GLPI is ITSM software and I am using it in my one of the global leading steel manufacturing. It is easy to management and powerful opensource software.
There are rich of features on-premise version when compared to other opensource ITSM softwares. Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. Moverover, it is also support to install plug-in by searching it marketplace for integrating. I love that.

Plug in features are need to more improve.
Some of management function are need to more improve.
Need to improve reporting and auditing logs

GLPI is an interesting tool that facilitates work and organization in the helpdesk department. It allows for numerous automations, such as assigning tickets to specific units based on rules. SLA/OLA times can also be easily configured within the system. It offers a wide range of free plugins, and its large user base makes it easy to solve any potential issues.

The distribution and official support for the product are not the best. In daily operations, some features, such as customizing ticket forms, are often problematic for new users. As a team leader, onboarding new members to the system often takes quite a long time. Many features are not very intuitive.

GLPIs combination of asset management and service management makes it unique and extremely useful.
GLPI can be used to fully record and manage a company's entire IT.

It is also open source and therefore the price starts from exactly $0 / €0 ...

The prices for support and the cloud solution are very moderate and the support quality is very good.

Unfortunately, there is little new in asset management since there was apparently a dispute with the developer of Fusioninventory.

For example, I miss the "recording" of kubernetes with pods and services. Services, processes and used network ports are also missing on Windows and Linux systems.

But it is becoming increasingly important to keep an overview of this.

Inexpensive to purchase and operate. Customizable including branding with break/fix support if paid for license rather than use as open source.

It isn't the most user friendly system. Some of the menus are "clunky" and it can be confusing what the different buttons/options do.

I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff to link the interventions made to the users and equipment, and can obtain a complete history of maintenance. The graphic interface is currently very well developed and has improved a lot over time. Another thing that I like is that it is easy to use and train the end users is very fast and easy, when you create a incident, it is possible to visualize the state in which you are, which is great to follow. Its integration with "OCS Inventory" is one of the best things you can have, after careful work you can get all the information of a company's hardware in an instant, this improves my analysis and planning with my team. I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.

GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.

In my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization.

Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories.

In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago.

The community keeps this package updated, and hence the value of being supported in open source.

Simple management of clusters as it indicates the elements alongside.
Swift tracking of our domains and notifies you a week earlier before they expire.
Utilizes GANTT model for visualization of assigned tasks, workflows and other collaborators.
Integrates well with RSS feeds for real time updates.

For the twenty eight months I have used GLPi, I haven't had any issue with its performance.

GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure .

When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit.

The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.

Customizable
Robust and easy-to-deploy solution
There are several plugins that further assist the customization and solution possibilities for the most diverse challenges
The GLPI community is very supportive and helpful in solving any problems

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

Very extensive functional modules, regular system updates, good product support. Intuitive system operation.

The system accelerated and became even more readable.