Rave Alert Reviews

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95 Reviews
- Industry: Higher Education
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rave Alert at a Major Research Institution
Reviewed on 2021/12/01
I have been very satisfied with the product as designed. Also relatively impressed with the...
I have been very satisfied with the product as designed. Also relatively impressed with the continued improvements without negatively impacting the core functions that are important to me. They make a real effort to listen to customers and make improvements based on their feedback.
Pros
The mass notification is reliable and user friendly. It is rare a software solution so effectively meets our needs.
Cons
The ability to use prompts to edit key information across alert modes
Response from Rave Mobile Safety
Brian, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Public Safety
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rave alert
Reviewed on 2021/12/01
Pros
the ability to have preset templets and ease of access, reporting
Cons
standardize the terminology between platform
Response from Rave Mobile Safety
Dennis, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Rave Review
Reviewed on 2021/12/01
Pros
Front end interface is easy for admins to use to send alerts to select groups
Cons
Very hard to set up to connect with our HR software to add and update users
Response from Rave Mobile Safety
Nick, thank you for sharing your experience and concerns with Rave Alert. We greatly appreciate your feedback to help us improve the way we provide enhancements and updates to the platform over time. We would love to learn more about how we can improve. Please contact us at [email protected]
- Industry: Higher Education
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable system, very intuitive, near perfect customer support.
Reviewed on 2021/12/07
One word: Awesome. I'm really happy we made the switch 5 years ago, despite the significant...
One word: Awesome. I'm really happy we made the switch 5 years ago, despite the significant increase in cost. I no longer have sleepless nights wondering "Will it work?" or "How long will it take to reach everybody?" or "Can I truly rely on automated tornado warnings?" etc.
Pros
Rave Support is second to none. Company leadership and product engineers actually listen to end-users and implement the voice of their customers into the platform.
Cons
While I agree an occasional refresh of the interface is necessary; when organizations have a lot of end-users (alert senders), the implementation can be problematic and requires a high degree of hand-holding for the System Administrator. I love the new design and appreciate the availability of the "classic view"; however, incremental changes along the way are an easier pill to swallow than having the whole interface suddenly appear different.
Reasons for Choosing Rave Alert
Notifications were taking too long to reach recipients.Reasons for Switching to Rave Alert
Industry reputation.Response from Rave Mobile Safety
Joseph, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Higher Education
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ease of Rave
Reviewed on 2021/12/16
Pros
Rave is easy to use. Our agency set up templates that the user only had to add the location/time. This made the notification process go smoother and faster for our department.
Cons
As an administrator, I wish we could archive templates we no longer use. Some of the templates are no longer used but may need to be reactivated. Also, in the reports, it would be nice if we could file archived reports in categories.
Response from Rave Mobile Safety
Dennette, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product
Reviewed on 2021/11/23
Excellent product. Highly recommend to other colleagues in higher education.
Excellent product. Highly recommend to other colleagues in higher education.
Pros
The platform is easily integrated into our daily activities, and provides a quick learning curve for users. This platform's ease of use allowed for a very quick end user adoption.
Cons
Some limitations were noted in the use of the survey features. There needed to be a more robust and/or/if logic flow for some of the templates. We used this to product for a daily wellness check due to COVID-19. We found it wasn't as user friendly as we preferred.
Response from Rave Mobile Safety
Anthony, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Public Safety
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rave Alert For Public Safety
Reviewed on 2021/11/23
I would say that the overall the quality of customer service that Rave has supplied is above and...
I would say that the overall the quality of customer service that Rave has supplied is above and beyond that of competitors that we have used in the past. They have a quick response time and seem to even work to accommodate to our request for improvements system wide.
Pros
Ease of use has been the most desirable feature to this system. We are able to link alerts to our social media accounts and when alerts are sent, they automatically go out on our social media too.
Cons
As an administrator to our account, it would be nice to be able to see who is signed up for each specific alert. Although we have ways to find out from reports, it is not easy to identify these people and we have a lot of calls from citizens asking for assistance of alerts they are signed up for and we cannot identify those alerts easily.
Response from Rave Mobile Safety
Jeremy, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Rave gets the job done
Reviewed on 2021/11/23
Pros
Rave is easy to use to email and/or text all employees, whether it's a business critical announcement like closing early for weather or a holiday video from the company leadership. It is easy to customize templates for regular use and create messages. We especially like that we can set the language in the database to communicate to employees in the language of their choosing.
Cons
It feels a little clunky, and the user interface feels dated compared to modern technology
Response from Rave Mobile Safety
Heather, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Public Safety
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Dispatch Center
Reviewed on 2021/12/03
No complaints from my perspective. Have been satisfied with the product and will continue to use it.
No complaints from my perspective. Have been satisfied with the product and will continue to use it.
Pros
Overall easy to use, and easy to access.
Cons
No issues to report. Overall have been pleased.
Response from Rave Mobile Safety
Brent, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
RAVE Emergency / Survey utilization
Reviewed on 2021/11/23
We love utilizing and customizing the program to users, buckets of group targets, etc.
We love utilizing and customizing the program to users, buckets of group targets, etc.
Pros
I love that you can use this for multiple purpose and target audience. We utilize this when surveyors are on campus. Not just related to emergency management codes/color alerts
Cons
That the message doesn't roll over from text to email. Which is would copy over and than enhance the email aspect.
Response from Rave Mobile Safety
Tamara, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow. Thank you for sharing how important the use of audience segmentation has been for you and your team.
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Rave Alerts at UW-Platteville
Reviewed on 2021/12/10
Rave Alert provides us the ability to send various emergency messages including Clery Timely...
Rave Alert provides us the ability to send various emergency messages including Clery Timely Warnings, Emergency Notifications, and Weather-Related emergencies.
Pros
UW-Platteville chose Rave Alert as its primary emergency messaging system for the campus community because it provides an easy way to send both email and text alerts very quickly with a minimal time delay between creating the message and sending it. Rave Alert also lets you customize and create template messages, which provided us the ability to build a list of potential emergency messages that allows you to just plug a few pieces of information and send, rather than developing an entire message.
Cons
The overall cost of utilizing both Rave Alert and Rave Guardian is expensive.
Response from Rave Mobile Safety
Jason, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Rave Review
Reviewed on 2021/12/01
Pros
We are able to send out Mass Email and or text notifications at any moment. The routing of the messages are much faster than our previous supplier. The facebook and twitter integration are also easy to use.
Cons
Nothing at the moment. We mostly utilize the integration of text and emails for emergency alerts
Response from Rave Mobile Safety
Jeremy, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Works as advertized
Reviewed on 2021/11/24
Pros
Emergency Notifications, It's bulletproof. Works every time we need it.
Cons
Cannot group alerts, that is such low-hanging fruit that I can not believe that it's not a feature. It's not intuitive for new users. User rolls are a mess.
Response from Rave Mobile Safety
Lee, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rave is a solid piece of software that I rarely have issues with
Reviewed on 2021/12/13
It's a software I rarely ever have a problem with and rarely ever need to contact customer service.
It's a software I rarely ever have a problem with and rarely ever need to contact customer service.
Pros
It links quickly to our domain allowing for instant upload of new users and deletion of old.
Cons
You need to train often to be able to use this when you need it.
Response from Rave Mobile Safety
Adrian, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Rave Review
Reviewed on 2021/12/07
Pros
The software is easy to use and user friendly. Switching to Rave was a smooth process and have had no complaints since. We use this regularly for internal messaging as well as for emergency notifications.
Cons
The ability to do voice calls is an extra option, whereas the vendor we had before allowed voice calls.
Response from Rave Mobile Safety
Corina, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Important
Reviewed on 2021/11/23
Pros
Alerts on what’s happening in the hospital
Cons
There is nothing I like least about it it is amazing
Response from Rave Mobile Safety
Maria, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Higher Education
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Reporting/Analytics of RAVE Alert helped us understand the reach and impact of our system
Reviewed on 2021/12/01
These metrics helped us identify how much impactful the notification system was and be ready in...
These metrics helped us identify how much impactful the notification system was and be ready in times of utmost emergency.
Pros
Reporting/Analytics feature was the major item used by my team in order to pull measures/metrics that identify the number of recipients, and number of channels in which a emergency notification alert was sent when one was implemented.
Cons
If there was a feature that helped integrate the alerting process with our existing staff demographic details, we would've been able to realize additional benefits at a quicker pace.
Response from Rave Mobile Safety
Anirudh, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Security & Investigations
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
RAVE Alert Review
Reviewed on 2021/11/23
Overall experience in use, and customer service has been good.
Overall experience in use, and customer service has been good.
Pros
We are a small college campus with a smaller enrollment. The sofware is pretty easy to use and deployment of alerts is pretty simple for the administrators using it.
Cons
templates and alerts sent by text and email can be a bit confusing to set up at times. We don't use it regularly so that is part of the issue.
Response from Rave Mobile Safety
Michael, thank you for sharing your experience with Rave Alert. We love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Banking
- Company size: 501–1,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Not a Power User
Reviewed on 2021/11/24
We have used the mass notification tool many times with a very positive result.
We have used the mass notification tool many times with a very positive result.
Pros
This software gives me what I need for mass notification but I am not a user of many of the other aspects.
Cons
There are too many options and not a lot of opportunities for training on them.
Response from Rave Mobile Safety
Jon, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great notification choice for higher education this is a very reliable way to send emergency...
Reviewed on 2021/11/25
Pros
You can count on this system to work in the event if an emergency.
Cons
There have been no negatives. The Race alert system has always worked when we needed it to.
Response from Rave Mobile Safety
Paul, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rave Alert is a great product.
Reviewed on 2021/12/01
This is a great system for mass notifications. We've had very little issue with the system.
This is a great system for mass notifications. We've had very little issue with the system.
Pros
Integration was easy to set up. We did a quick implementation of the system and it was very easy. Our Police department who manages the system report that the system is very easy to use
Cons
Since I don't administer the system, this is hard for me to answer. I've not heard of any issues.
Response from Rave Mobile Safety
Lori, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Reliably Does the Job
Reviewed on 2021/12/06
Rave Alert replaced another emergency alert system. It has been more reliable and user satisfaction...
Rave Alert replaced another emergency alert system. It has been more reliable and user satisfaction is higher.
Pros
Rave Alter was easy to implement and is eassy for our end users to use to send alerts.
Cons
It could be easier to send alters to selected groups of people.
Response from Rave Mobile Safety
Robert, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Law Enforcement
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
RAVE Review
Reviewed on 2021/12/01
Overall, happy with the application.
Overall, happy with the application.
Pros
Easy to navigate, customer support is helpful when needed and easy to instruct new users on how to operate.
Cons
Not too many negatives to report with this application.
Response from Rave Mobile Safety
Amanda, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Public Safety
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review
Reviewed on 2021/12/02
good
good
Pros
Easy to use and set up and use. Easy to set up other admins and users.
Cons
Not able to see information for people who are new or just signed up for first time, unless their information was ported over. Cannot help people adjust or select options because of this. Cannot set a recurring message out without paying more for that option.
Response from Rave Mobile Safety
Cindy, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
RAVE Alert is a great tool!
Reviewed on 2021/11/23
Excellent in reaching our community during times of civil unrest
Excellent in reaching our community during times of civil unrest
Pros
Ease of use and speed of distribution to users.
Cons
No negatives. I found this easy to use and train others to use.
Response from Rave Mobile Safety
Randy, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.