Hiver Reviews

Our team is small enough and the volume of admin tasks is manageable, so using a Jira ticketing system would have been far to restrictive. I appreciate the flexibility Hiver gives while still helping us organise tasks. The 3-4 of us manage the same mailbox where queries come into from the rest of the organisation, so it was hard for us to keep track of what has and hasn't been actioned, and by whom in the team. Hiver lies on top of this mailbox and allows us to assign queries to each other and mark the status of the emails which was a game changer for us. In addition, Hiver's analytics tool helps us understand what most of the queries are about and thus where to focus our energies when coming up with self-service options.

The analytics tool is not always very accurate. We'd like to understand what our response time is but often this is very skewed for some reason and isn't realistic. I think this is still a work in progress for them.

Hiver has made our shared email process so easy! We tried several other products but this was the only one that solved our issues. We can make folders for separate teams, email templates and add access to those who need to be involved only. You can also schedule dates/times of when you would like the email to be sent. Google Chrome extension is available, if needed.

Would like more user analytics for tracking employees

works sometimes, that's the best i can say

buggy software, does not sync, support is absent

We love the ability to tag our colleagues on emails relating to them and add internally viewable comments alongside the email thread. Unlike almost all the competitors we tested Hiver doesn't take you out of your Inbox workflow - it simply extends what you can do in Gmail in really cleaver ways.

The shared mailbox feature while great adds too many icons to the left menu in Gmail. A small complaint I know but I like to keep things as clutter free as possible.

Easy to manage a team with, full visibility and different rolls.. good analytics for reporting

better reporting, with more robust and customizeable anayltics

The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail.

We use the shared mailbox for our [email protected] and [email protected] email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat

At times, since the support is only US and India based, the time difference means support is not always available to us UK time.

The assignment feature allows us to assign to specific team mates. The notes allow us to have easy internal communication without the need to endlessly forward emails to people. From a management perspective, Hiver Analytics is a great tool to measure email productivity as well.

I would like to see assignment feature be available on a team level instead of an individual level. For example, an email can be assigned to a specific department that also have Hiver. With a shared inbox feature, the sent folder will also contain emails that were sent from other teammates. Wish there was an easier way to filter that.

The shared inbox features are fantastic for teams using Gmail. The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.

The product has been great for us. There are no negatives.

We use Hiver to delegate tasks, share responsibility for customer-facing email accounts among on-site office staff and virtual assistants, and provide searchable history for customer communications across multiple parties. Hiver is the only solution we've found that's a G Suite add-on that meets our needs.

The mobile app is ok and has improved lately but there's still room for innovation there.

The new tool where new emails are at the top of the page! Reallocation of emails once you get used to it is very helpful

Notifications on the tool could be better

Its ease of use, integration with Gmail, customizable and easy settings for sharing folders.

I cannot share my contacts. This feature should be added.

I Like how organized it is, the features are nothing compared to other softwares we have used at work.
I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed.

In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.

We recently reorganized our staff into various POD's, and communication is an utmost concern. Hiver has enabled us to assign emails and other communication in ways that provide visibility, ease of use, speed (which is essential) and accountability. We would be at a significant loss without Hiver.

There are no downsides to working with Hiver from a user's standpoint.

We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most. The automated features are helpful, and the analytics have gotten better an better.

Not many cons from my point of view. Slows Gmail a little bit, but it's not too noticeable.

This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.

The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.

The software works great and is reliable. By instituting a hierarchy for managing our mail via Hiver, it has unlocked countless hours of productivity for our executive team all the while providing accountability for email communication and the prevention of issues slipping through the cracks.

The software was a bit difficult to set up for our company's needs and the price point is up there. Our researched showed there there really aren't any great competitors out there that integrate this well with Google. I mentioned productivity gains earlier, and in the balance of considerations, pricing was not a huge priority for us if we could find the right functionality--which we did with Hiver.

I love that I can assign emails to my team and see when they are completed.

I can't think of anything right now! I really enjoy Hiver.

Prior to using Hiver, my team used an alias email address which sent emails to each of their inboxes. This caused duplicate responses, missed responses, and created a lot of confusion. With Hiver, it is simple to assign an email to a specific member, make notes, and see which emails need to be followed up on.

My team has become a lot more efficient in their responses and have been able to utilize templates to answer more redundant emails.

It was a little confusing to get started but after going through a quick training session, I was provided with the knowledge to share with my team.

Hiver has been a great addition to our team, especially with client-facing emails. Hiver is easy to use and makes it simple to check on tasks/communication between team members and clients. The tags keep emails organized and easy to find.

To find pending or closed emails, it's not as easy as you'd think.

Emails can be seen by all staff with program (if linked) without the need to have to log in to different personal email accounts. Notes can be left for other users as well.

Searching for a specific email can be very challenging.

This product is very easy to use and has helped our operations/customer service team stay organized and on top of customer requests. We couldn't do our job without it!

Sometimes it seems to have slightly slowed down my gmail.

We receive 100 + advertising orders a day that are answered by 3 people. Hiver allows you to easily manage incoming emails and track salespeople's productivity.