--- description: Learn how Hiver can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hiver Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Hiver](/software/20502/hiver) # Hiver Canonical: https://www.getapp.za.com/software/20502/hiver Page: 1 / 7\ Next: [Next page](https://www.getapp.za.com/software/20502/hiver?page=2) > Hiver is a modern, AI help desk built for fast-moving teams. Key features include omnichannel support, live chat, knowledge base, automations, and analytics - all inside an intuitive interface. AI is embedded across triage, response, and insights to streamline the entire support journey. > > Verdict: Rated **4.7/5** by 146 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hiver ❤ Offers an inbox-like experience that is intuitive and requires a zero-learning curve. ❤ ️ Hiver offers 24\*7 support on all plans, including the free plan.  ❤  Takes the grunt work out of managing customer queries with Hiver AI to summarize threads, auto-close resolved tickets, suggest responses, automatically triage conversations, detect sentiments, and more. ❤ Easily bring context and data into every interaction from the tools you use to set up smooth workflows. ❤ Offers out-of-the-box reporting and predictive insights. This helps customers identify trends, monitor performance, and take data-driven actions effortlessly. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 146 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hiver - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$55,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - AI Copilot - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Automated Routing - Autoresponders - Business Process Automation - Campaign Analytics - Canned Responses - Change Management - Chat/Messaging - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Customer Communication ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Email Management Software](https://www.getapp.za.com/directory/306/email-management/software) - [Complaint Management Software](https://www.getapp.za.com/directory/841/complaint-management/software) - [Collaboration Software](https://www.getapp.za.com/directory/335/web-collaboration/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (984 reviews) 2. [Zoho Desk](https://www.getapp.za.com/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 3. [Google Workspace](https://www.getapp.za.com/software/90761/google-apps-for-business) — 4.7/5 (17483 reviews) 4. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Front](https://www.getapp.za.com/software/102177/front) — 4.5/5 (286 reviews) ## Reviews ### "Hiver has been a game changer our account management team\!" — 5.0/5 > **Bryn** | *10 September 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer\! > > **Cons**: I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively. ----- ### "Hiver is cool and user friendly :D" — 5.0/5 > **Priscila** | *22 March 2023* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: We jumped into it without warm up. We had a really sour experience with a bulky software that was overwhelming with their tab system and it was refreshing not to struggle with basic communication functions. The change was painless and really quick. I like we are working with the same features we know from gmail but enhanced. > > **Cons**: The searching is still a bit challenging for me, I have so many iboxes shared with me that I have to be incredibly specific with my search as I haven't found a way to filter in which inbox I'm looking for the information. > > Overall pretty great\! It doesn't feel like a foreign add on and I got used to it quickly, our manager only needed to make 5 vids of less than 5 min to explain it to us and I don't think we have comunicated this efficiently in a while. Thanks Hiver\! ----- ### "Product ok, but be prepared for whacky price changes (last one 60%+ increase)" — 2.0/5 > **Verified Reviewer** | *26 June 2022* | Furniture | Recommendation rating: 2.0/10 > > **Pros**: The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas. > > **Cons**: They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans. Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%? No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen. > > It's a pity what Hiver has turned into - I read they got VC funding. They are probably under a lot of pressure and have resorted to working out, looking at their existing customer base, what to change on their pricing plans to get the maximum return. As email tools are a core part of any business, they know it's tricky to leave so they have you right where they want you. Do yourself a favour and go to an alternative with much better features and who won't try and increase prices massively once you are with them for a while. ----- ### "Hiver is the absolutely best Shared Inbox service and helped us optimizing our workflows by 50%." — 5.0/5 > **Nick** | *29 June 2020* | Translation & Localization | Recommendation rating: 10.0/10 > > **Pros**: The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver\! > > **Cons**: Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great. > > We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely reason that they choose to focus on the core aspects of mail management and not various other features, that businesses at our size usually use other Sales or Project services for. We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of. The service is not the cheapest on the market, but it's absolutely worth every penny. Hiver has given us the opportunity to work more effective, close deals faster, collaborate better resulting in overall higher turnover since we started using the tool. It integrates smoothly with G Suite and we would highly recommend this tool for any business. ----- ### "Great Issue / Email management App with Good Analytics" — 5.0/5 > **Lokesh** | *07 April 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Using Hiver for more than a year \& the best thing is it doesn't slow down your Gmail experiance along with a great tagging \& assignment of emails/ issue. > > **Cons**: Could not find any issue related to the product and their support till now but the pricing can be a bit more competetive. > > The overall experiance is great as now we can have a great analytics of each issue on user basis which help us for feedback in future. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.za.com/software/20502/hiver?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/20502/hiver) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data