ECLIPSE Reviews

I am happy with the new updates to my software. The encounter notes are so much easier to input and I am actually getting most, if not all of my notes done in the same day! I can go home without worry and relieved because my notes are complete. I love that I don't have to keep entering the same information. The information saved from previous is already there on new encounter and can be quickly edited to keep updated information. I also learned how to customize my software to meet my needs making the layout and set up the way that I want it. My notes are done very quickly and I actually like doing my notes now.
[SENSITIVE CONTENT HIDDEN] was the representative that helped me re-create and customize my eclipse encounter experience. I am so impressed by his knowledge and willingness to have my eclipse be just how I want it. The most stressful part of work has now been removed because of [SENSITIVE CONTENT HIDDEN]'s help. Thanks [SENSITIVE CONTENT HIDDEN]!

My laptop is my "main computer" now so that I can travel to different treatment locations. I wish there was a way to have my desk top that is in the office to access eclipse even while my main computer isn't in the same office. I need to be mobile, so my receptionist can not work on items while i'm not around.

A busy doctor's office needs efficiency, reliability, great customer support and complete and accurate electronic health records. This product delivers.

No significant cons. Takes a little bit to learn the ins and outs of this system.

The price is right, it provides electronic billing capabilities, you can download ERA and EOB information from your clearinghouse, and GalacTek Help Desk can usually help you solve a problem

Since Eclipse is a stand-alone system, it’s very helpful that it allows practitioners to view the calendar via Google. Two problems. First, a practitioner may be forced to change their Google password to comply with Eclipse requirements. Out of four practitioners, three had to change their passwords. Second, when I enter an appointment on the calendar, it will sync to Google. If I edit that same appointment to change the time frame or to cut and paste it to another date, that does not always sync to Google, greatly compromising the accuracy of the calendar viewed in Google.

It’s easy to enter new patient information into Eclipse. However, phone numbers and email addresses are entered under a separate demographic tab. Cumbersome. Also, there are programming inconsistencies. When indicating “race” you must click in a tiny box beside the choice. But when indicating “ethnicity” you may simply click on the choice, without having to carefully aim for a tiny box. I have found these programming inconsistencies elsewhere in Eclipse.

One of the worst programming inconsistencies is the use of the date cells. When entering a patient’s date of birth, you must click on the calendar, then the cell is populated with today’s date. (We have no patients who were born today!) You then click on month, change it, tab to day, change it, tab to year, change it. But when using a date cell in the patient’s ledger, after the month is entered, the cursor will automatically move to the next cell, and so on. Because of the difference in programming for these date cells, I cannot confidently enter dates without watching carefully what I am doing.

To save newly entered information in a patient folder, you must click a red “X” which is labeled “Close”. When new to Eclipse, this is an uncomfortable concept. The word “SAVE” would be helpful or even “SAVE and CLOSE.” The big red “X” just doesn’t compute.

Issues with using the calendar to schedule appointments include:
1. There is no “TODAY” button. You must click the tiny calendar and then click the tiny option “Today.” A 2-click process. Doesn’t seem very ominous until you realize that you are on different dates all day and then your 2 clicks turn into 200 clicks.
2. Recurring appointments are cumbersome to set. The best option I have found is to set the first, then copy and paste it to each succeeding date and time. It works, but is very time consuming. If there is a more efficient way to create recurring appointments, Eclipse has made it difficult to discover.
3. After setting a patient appointment, you must return to “Views” to ensure that you have indeed set the appointment! Skipping this skip is very dangerous. A real confidence buster.

Eclipse offers a “preview” of bills and documents you have scanned and saved to the patient’s file. However, scrolling to view more than one page of documents is so cumbersome that you often need to print the documents in order to see everything. The pages jump in such a way as to indicate that Eclipse is old-school technology.

Eclipse will send “automatic” appointment reminders. There is nothing automatic about it. You must remember to send the reminders and go through the 19-step process to send the reminders. Even trying to use the Eclipse templates to set this process up took a couple of weeks, many phone calls to the GalacTek Help Desk, and many failed attempts. If you can endure that, then it works fine. With this process, however, a stand-alone system is a liability. You must send Monday reminders out on Friday or Saturday. This often necessitates a trip into the office, especially if there has been a holiday, since it cannot be done through the web.

Eclipse makes their stand-alone system a selling point, citing instances when other web-based programs have been hacked. With medical records this is a valid concern. (However, countless companies use web-based payroll systems without any concerns.) In hindsight, we would purchase a web-based system.

Initially setting up to bill insurance companies is daunting, difficult, and confusing. Eclipse helps by providing error messages and a 12 page document in the hope that you might find the error message and somehow decipher computer speak and discover your error. This is fun if you like to receive messages such as “Missing or invalid provider ID#: Loop 2420A ID Loop: 2420A Segment: Segment: NM1*82*1Name*Provider****34*.” This might be helpful if you are a programmer. If you are a receptionist or billing expert, you may not have taken a DOS class 30 years ago. If you don’t think that’s fun, you have the option to call the GalacTek Help Desk for ANSI issues. If you haven’t been made to feel like a fool recently, please call.

Once you know how to bill insurance companies and all your information has been entered correctly (including the impossible-to-notice “Patient’s relationship to guarantor” cell), you are now ready to complete the 19-step process, if you want to bill an individual patient visit. One difficulty with this process is that after you click “EDI Processing” and identify the codes to submit, that particular dialog box just sits there. No indication that you are done, that you selected anything, or that you need to now close the box to go to the next step. This is a huge issue when you are interrupted by a phone call, a patient, a practitioner, a sneeze. You may need to redo the EDI Processing step to ensure you identified the codes.

From our chiropractic physician: “The kiosk is terrible.” We have worked with GalacTek for four months to get the kiosk running to no avail. We are still using hard copy intake documents in spite of the fact that we have two computer-savvy people working on this issue with GalacTek. To their credit, GalacTek has offered to have a third-party come to our location to get the kiosk working. Aside from the fact that the kiosk does not work for us, the intake template is absurdly difficult and time-consuming to use. If we do get the kiosk working, we will need to tweak the template to a massive degree.

Adding a “new guarantor” in Eclipse is relatively simple since it allows you to “copy from patient” or “copy from guarantor.” However, Eclipse technology relies on a “home phone.” 99 percent of our patients do not have a “home phone.” You must enter 10 zeros in the home phone cell anyway. This was sold to me during training as “it makes things cleaner.” That is a falsehood. It is a requirement and if you don’t enter all those zeros in the home phone cell, you will be sorry later. So the “copy from patient or guarantor” works but only populates the “home phone” cell. If you want things to be clean, you must find the patient’s cell phone number and reenter it in the “alternate phone” cell. A serious danger in “copying from guarantor,” is when you have a family. Dad or Mom may be the primary insured. Each family member may have a different digit on the member id, e.g., Dad may end in 1, Mom may end in 2, Child may end in 3, etc. If you have relied on simply copying from guarantor without checking each individual’s member id, the claims will not be successful.

Alerts may be set on Eclipse to remind you of things like “collect payment from last visit,” etc. Those “alerts” pop up only when you click on the scheduler to indicate the patient has arrived. The alert is a teeny tiny box that pops on at the bottom right of the screen and is in black and white. It is not enough to draw your eye to the alert and it was several weeks before I even noticed the alert pop-up.

We have four different types of practitioners and different “cases” need to be set up for each practitioner. Switching between cases is cumbersome and time-consuming. When there are cross-over patients this becomes a real issue. The ledgers must also be kept separately in order to avoid serious issues when billing that cross-over patient.

Nothing. They have crated multiple issues over the years and their customer support is not friendly.

Pricing Structure. Ive been a customer for 20+ years and have paid thousands for my software. They changed their structure recently and you now have to pay hundred per year to make your software functional, after trapping many doctors who have used it for years like me. This is a horrible move and we will be dropping them from our clinics, as much as this hurts. Stay away or they will trap you!

Worked pretty well fro years as long as problems were minimal

Had win10 update that took out the software/data yesterday. They want to me to join a third part "join me" type of thing so they can get on my computer remotely. However, it fails to connect into session- and they say there is "nothing they can do for me" if they cannot connect remotely. . Really. Hmmm.. why am I paying for support? What if I had no internet service - so not support? The third party "join me" is not my issue. They should be able to walk me through how to get it to work- yes. YES! So now I paid $$$$$ for software that does not work and they are not willing to help in spite of me paying for support for years. .

This program is so easy to use and navigate. The scheduler is awesome and all the options to customize it and different ways to view your day and week. Posting payments is so easy. Love the different options for creating reports. Billing aspect is so easy to use. This program keeps our office flowing smoothly. Customer support is great. Anytime I have a question they are on it and some of my questions I feel like are 1st grader questions that are answered in seconds but they are so awesome with and patient with us.

The only thing I can think of is that sometimes the patient statements are hard for the patients to understand but that's not a big deal I go back and make notes at the bottom and personalize it (patients have liked that) and sometimes after importing payments from MD Online and you press ok at the end it stalls so you have to close out of eclipse and log back on but that is minor.
I have also looked at other program reviews and these problems are common with many programs.

There are several things that Eclipse does nicely. Let me start with handling the finances: When set up properly, Eclipse clearly shows at a glance how much a patient owes totally and how much they owe for the current visit. Entering payments is simple, and payments get applied to open bills (if set up to do that), or payments can manually be applied to a specific bill. Financial reports are easily created; aging reports, unbilled charges (I personally love this feature), practice stats.

Billing: Claims are easily created, whether printing a paper claim, or electronically billing. Reprinting claims is simple. Patient receipts and patient bills give nice flexibility of what to include or exclude on the bills.

Eclipse handles insurance authorizations nicely. They call them "conditions", and this prevents the office form entering a charge if you are over on visits or beyond a certain date.

Entering new patients has been simplified when entering a family member by allowing the user to copy info from another patient's file. We have a lot of families and this is a great time saver, as well as avoids data entry error.

Eclipse is quite comprehensive and there is just too much to cover and not enough space or time here.

ICD 10? No problem... Eclipse has a built-in crosswalk from ICD 9 to ICD-10. It will be a smooth transition thanks to Eclipse.

Just one more thing, Their support is super. Although sometimes it requires leaving a message and waiting for a return call, the technicians are extremely knowledgeable of the product. The few times that I had some "unusual" experience, the technician did their best to reproduce it at their end to guide me to a resolution.

I personally am not thrilled with the EHR/Encounter portion of the software, although I have several friends that are extremely pleased with it. I have seen some printouts from other Eclipse users, and it's not bad.

Eclipse is always improving the software with updates to address the changes we face running an insurance based practice.

The software does take a little getting used to. Teaching new staff is challenging.

Eclipse has an excellent price point. We have been looking at alternate software for about 6 months and cant find anything close to eclipse pricing. The program updates frequently and functions well.

Many contact features such as email, patient text messaging etc. while technically usable are so difficult and unrealistic that they are useless.

The gentleman I spoke with was very helpful and knowledgeable. He was able to walk me thru adding the new user installation. He also helped with the daysheet issue I was having trouble with.

the only complaint the Dr. has with this software is in the document/encounter section. If someone changes insurance, can't pull over their encounter information. always has to do everything over in the new case. gets very frustrated about this (and has inquired about ChiroTouch because he heard the documentation is much easier).

Affordable, customer support will always return calls. We already know how to use it so we are very familiar with the software

Not very EHR friendly, it has limitations on EHR notes and they only have one vendor they can work with as far as credit card processing and their rates are high.

There are lots of features. The book work side of the program is complex but accurate.

There is a lot of customizing that needs to be done, however, once it is done, taking notes is a breeze.

Great support. The program allows you to use it to the level that you need or desire. I appreciate that.

The program itself has a lot of steps to perform some actions. The EHR is not easy to use. It needs more point a click on to diagrams rather than writing.

This software packs alot of features, you won't need any other software to run your practice. It is geared specifically for the chiropractic practice which gives you all the features you need and not alot that you don't. It is very user friendly and intuitive in design. Can honestly not think of one bad thing to say about Eclipse. If you do need help support is phenomenal, always friendly and very quick to help with any problems.

There is nothing I don't like about this software

It's easy to use. [SENSITIVE CONTENT] is amazing he always helped me with any questions pertaining to the SOAP notes or narratives. He's also very patient. I thank [SENSITIVE CONTENT] for his help over this past weekend at the FCA convention when he took about 20 minutes of his time to make sure I was able to do my SOAP notes on Monday.

I have bot encounter any issue with the software that the tech has not been able to help with .

A stable system with very few bugs.
Easy ledger.

Not cloud software--you need to back up the data frequently. I heard it provide the cloud backup now.
Medical chart is not easy to use and hard to customize.
Customer service is slow and often unavailable.

Appointment schedule and billing components. Could add an option to block time for multiple days or months. The new addition for multiple appointments in the patient charts when there is a conflict is very helpful.

Payment applications in patient accounts. It would be helpful to have the payments automatically applied to the oldest bill when adjustments have been completed. An easier option would be an billed amount on the top banner in the patient ledger. In addition to patient owes tab a unbilled tab would be helpful!