Martin

Overall rating

Industry: Automotive
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great Tech Service!

Reviewed on 2021/08/31

Who to spend money with in advertising.....easy to see results

Pros

Easy to navigate menu for all involved with daily

Cons

Been pretty solid for us. Hard to find faults

Response from DealerPeak

Martin, thanks for the feedback and we are always willing to serve our clients

Paul

Overall rating

Industry: Automotive
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Woody's review

Reviewed on 2021/07/21

follow up and contacting the customer's more frequently plus the auto pilots are customizable. Also...

follow up and contacting the customer's more frequently plus the auto pilots are customizable. Also during the pandemic being able to send weekly email campaign's to our customer base has been priceless

Pros

definitely the texting features and the product is not only easy to use but easy to train new employees as well on it

Cons

it duplicates overdue tasks over and over

Alternatives Considered

ERA-IGNITE and Vin eRetail

Reasons for Choosing DealerPeak CRM Center

we liked the Dealerpeak program better and ease of use

Switched From

ERA-IGNITE

Reasons for Switching to DealerPeak CRM Center

price, service, ease of use

Response from DealerPeak

Thanks, Paul, we are extremely grateful for the review

Allison

Overall rating

Industry: Automotive
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Horrible Support & Behind The Time

Reviewed on 2019/03/06

We cancelled with DealerPeak and the whole process was enough to give this negative review and tell...

We cancelled with DealerPeak and the whole process was enough to give this negative review and tell EVERYONE we know in the industry to steer clear of this software, especially when there are so many better options out there with a similar price tag, not to mention, less headaches!

Pros

The dashboard is easy to navigate and most employees can learn the back end fairly quickly.

Cons

The CRM is not innovative with its templates, reporting, mobile app and much more. It seems the software has not changed much, if at all in many years, making them low on the totem pole for the most technologically advanced CRM software. Not to mention the support and account managers are terrible. They are not helpful and make simple tasks a hassle and try to get as much money out of you as possible to get it done.

Matthew

Overall rating

Industry: Automotive
Company size: 11–50 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Lustine CDJR General Manager Review

Reviewed on 2021/07/24

Experience has been great. Training has been solid. Responsiveness stellar.

Pros

The ability to text sms. from the App and desktop, as well as send videos through the APP provides a great advantage for the time being.

Cons

The software is great. I would like the ability to record one video I can send to customers I designate vs. having to record a new video for every customer every time.

Response from DealerPeak

Matthew we appreciate the feedback

Amber

Overall rating

Industry: Automotive
Company size: 501–1,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Love it!

Reviewed on 2021/07/23

Pros

EASY TO USE AND SUPPORT TEAM IS AMAZING!

Cons

There is a lot to learn at first, but once you get the hang of it; it is really easy!

Response from DealerPeak

Amber, we appreciate the feedback

Verified Reviewer

Overall rating

Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Great Product

Reviewed on 2018/06/23

Pros

7 years of partnership... They get the business... Their complete website crm decking automation and reporting is on a entreprize platform allows for multi roof cross selling under one customer profile... Awesome product

Cons

The service product need a little work. I would love it to follow the Repair Order through the work flow and automatically update status

Hillary

Overall rating

Industry: Automotive
Company size: 1,001–5,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great Software Great Support Team

Reviewed on 2021/09/08

Best experience I have ever had with a CRM.

Pros

It is user friendly, has tons of valuable information and the support team is always more than happy to help!

Cons

There is not a thing I can think of in regards to this software that I would consider a con.

Response from DealerPeak

Hillary, thank you for your feedback, we always appreciate input from our valued dealers.

Beth

Overall rating

Industry: Automotive
Company size: 501–1,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Dealerpeak is the BEST

Reviewed on 2021/07/20

We have had a great experience with DealerPeak. The Software is advanced and easy to use and the...

We have had a great experience with DealerPeak. The Software is advanced and easy to use and the team has always been wonderful to us!

Pros

I love the ease of use of the product. Its easy to train on, and its also easy to navigate!

Cons

There is nothing that I like least. I like the entire software

Response from DealerPeak

Thanks, Beth, we are extremely grateful for the review

Travis

Overall rating

Industry: Automotive
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Bleecker Automotive Group

Reviewed on 2021/07/21

We have seen a great uptick in customer retention and satisfaction since we have used this software.

Pros

This software from the beginning has been such a value. Their customer service and training has always been there for us and everyone is assessable.

Cons

Nothing we didn’t like about DealerPeak.

Response from DealerPeak

Travis, we appreciate the feedback

mckenzie

Overall rating

Industry: Automotive
Company size: 2–10 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 6.0 /10

footh auto sales review

Reviewed on 2021/09/08

Over all experience is great. I do not know if we would sign on again, due to how small our...

Over all experience is great. I do not know if we would sign on again, due to how small our dealership is. It is just myself, a finance manager , and a salesman. It is only the salesman and myself using this system. Dealerpeak has been super super helpful with keep tabs on customers and employee.

Pros

I love being able to track and record all calls. I also really like the Dealerpeak support team. Always quick to respond. Especially [SENSITIVE CONTENT] He was very helpful and always checked in to make sure we do not need anything

Cons

I wish the program was simplified more. I wish there was not multiple options to do one thing.

Response from DealerPeak

McKenzie, thank you for your review and valued input. We take note of every item good and not. We will take your suggestions to the team and see what can be done in the near future.

Krista

Overall rating

Industry: Automotive
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

[SENSITIVE CONTENT] is greatest customer service! :)

Reviewed on 2021/09/07

great customer support - when I call they are always helpful

Pros

very easy to use. great customer support - when I call they are always helpful

Cons

more features on the app - erase my notes - sometimes I pout in the wrong note on the wrong lead - then I have to make another note saying - ignore last not lol

DealerPeak CRM Center Reviews