iTrent Reviews
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12 Reviews
- Industry: Information Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Full package for your HR function and Payroll
Reviewed on 2021/06/21
overall It is effective and help us to reduce human work and increase the productivity as we have...
overall It is effective and help us to reduce human work and increase the productivity as we have all the reports which is required and also it has bot which solve day to day small issues where we stuck. Migration is very easy from your old system to iTrent.
Pros
It has all the function related to HR like Recruitment , payroll management, ESS, Timesheet, learning, performance management and others. So it's easy to manage the function at one place. We can manage al the work and also it show the summery with chart and graph which is very clear and easy to understand. This help you to see all the record of particular employee related to work, salary, advance, absences and other details. It can be access from anywhere and at anytime. Most unique feature of this that it has bot which help everyone to fix there issue. Also you can easily migrate from you legacy system.
Cons
It has all the feature which is require so till now I didn't face any challenges and in future also I hope it will be the same.
Response from MHR
Thank you for your review. We will continue to improve the platform, so be sure to watch out for future enhancements.
- Industry: Philanthropy
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Very strong package
Reviewed on 2023/12/31
Pros
All HR objects in one place have allowed our organisation to vastly streamline our HR processes.
Cons
You start with a blank piece of paper which meant that we were not always able to benefit from aligning our processes with best practice.
Response from MHR
Thank you so much for taking the time to leave a review. Your feedback is valued and has been passed on to the product team - Lydia.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst company I have had the displeasure of working with
Reviewed on 2024/04/16
Absolutely appalling customer service. I cannot think of a supplier I have had more displeasure...
Absolutely appalling customer service. I cannot think of a supplier I have had more displeasure dealing with. Could not wait to leave after five miserable years. Complete disaster from original implementation to the day we terminated our contract.
Pros
The core HR & Payroll systems work - that is it.
Cons
There is no support. The company want to extort you at every opportunity once you have signed up. They wanted to charge us for basic 2FA security on their product. Any software company recognise the need to ensure their product is secure - but MHR refuse to apply 2FA security unless you pay thousands. We required some basic data from our system, they constantly want to charge exorbitant fees for any small requirement. They recently quoted me £15,000 to get my own data from their system in a CSV format once I decided to move after 5 torrid years of working with this organisation. I had a third party get the data in 2 hours for a couple of hundred pounds.
Response from MHR
Dear Roger,
We are sorry to hear of the difficulties you've experienced with one of our software products. We understand the frustration it may have caused. Your feedback is important to us, and we are committed to investigating this matter further to better understand the issues you encountered.
Many thanks,
Lydia
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Excellent integrated payroll and HR system!
Reviewed on 2023/11/03
Pros
use to navigate through find itrent pages
Cons
better internal reports rather than SAP business objects
Response from MHR
Thanks for taking the time to leave us a review, Satwinder. We're glad to hear you're having a positive experience with iTrent! Thanks - Lydia.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
One stop shop for HR admin
Reviewed on 2024/01/12
Pros
It's great as an employee to be able to see all of my payslips, tax forms, leave requests, training requirements etc all in one place and all digitally.
Cons
Sometimes it's a little tricky to submit requests fully, you may have entered all of the information required but it isn't always submitted when you think it is. Appreciate this is user error, but it's not always obvious and specific training isn't offered in my workplace so you have to figure it out.
Response from MHR
Hi Rose, thanks for taking the time to leave a review. Your feedback is very valuable to us. Thank you - Lydia.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Too bespoke for it's own good?
Reviewed on 2023/10/11
Pros
Efficient and bespoke. Can customise many aspects of the system and the workflows.
Cons
Some administrators find ITrent difficult to use. Some employees struggle with using ESS. It can take a considerable amount of time to have a person managing the system, the workflows and assisting colleagues.
Response from MHR
Hi Julia. Thanks so much for taking the time to leave a review. Your feedback is valued and has been passed on to the product team. Thanks - Lydia.
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor customer service
Reviewed on 2023/05/17
Pros
Simple interface. Easy to use for the end user
Cons
Difficult to configure. There is virtually no customer support and no manuals so I am struggling to get the most out of it to streamline processes
Response from MHR
Hi Keri. We're sorry to hear you've had difficulty configuring the software. We've passed your feedback on to the relevant teams so we can help. In the meantime, please reach out to your Account Manager who can provide assistance. Thank you - Lydia.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Putting together the peices HR and Payroll
Reviewed on 2019/09/24
We did the switch in 6 months which was tough but we had a great team on consultants holding our...
We did the switch in 6 months which was tough but we had a great team on consultants holding our hands and with hard work by all concerned we did go live in 6 months.
The overall experience is positive and extremely encouraging for the future - the system never stands still with new ideas which enables our organisation to grow as well.
Self- service for employees has been taken exceedingly well received as has being able to print their payslips if required.
The changes have cut down on paper and an manual mistakes which could have occurred and the standard reports from the system help the HR team on a daily basis.
Pros
We were looking for a single HR, Payroll and Talent Management platform - one where we would not need to put two systems together.
Being able to access all data across the organisation, it is user friendly and looks fresh and clean.
It has been useful in setting changes for the future rather than placing a diary note to remember to change things.
Being able to have immediate access to annual leave entitlement for staff and also electronic payslips being sent out via email.
Managers having access to basic information rather than asking for it from either Payroll or HR and being able to empower all staff at all levels across the organisation.
Cons
Costs of making what feels like small changes to the system, the helpdesk I find is frustrating and lack the ability to actually help - when I ask a question they point me to a manual of over 150 pages and that does not help me.
Sometimes the system feels rigid when we try to change or amend things to and the retrospection always catches us out and we don't understand why all of a sudden the payroll has change figures.
Response from MHR
Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback will be passed on to the relevant areas of the business so that we can learn from your experience and continue to make enhancements.
- Industry: Printing
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
iTrent
Reviewed on 2019/10/18
The software though has some limitations which would make things excellent, is very good it has...
The software though has some limitations which would make things excellent, is very good it has helped us improve a lot of what was for us manual processes. this improves internal process and limits room for mistakes
Pros
Its very clever and can automate most things, its a definite improvement. Very happy with the product itself
Cons
Reports within Itrent cannot be restricted by security, this has been very restricting for us.
There cannot be a work flow approval step for Holiday buy approval
Security for holiday approval when an employee has two schemes attached cannot be restricted with security
Another page "Notes" that could be generic so clients can use this to add anything they wanted would be a good feature as we have been restricted by what we could add
Response from MHR
Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback about reporting will be passed on to the relevant area of the business so that we can learn from your experience and continue to make enhancements.
- Industry: Mechanical or Industrial Engineering
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
iTrent, ok.
Reviewed on 2020/12/17
Pros
The software is pretty logical in it's format and quite quick to load. It doesn't take any training to learn how to use it for new users, just log in, explore a little and away you go.
Cons
It captures a lot of personnel data such as training, etc. but this isn't always the easiest to find, the menus could maybe be reorganised a little. But small complaint really.
Response from MHR
Hi Jack,
Thank you for taking the time to leave a review.
Please send your ideas of improvement to us, as we would love getting feedback and incorporating it into future releases.
- Industry: Primary/Secondary Education
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Completely useless
Reviewed on 2020/11/29
All I want to do is see my pay slip and enter overtime and holidays but this would seem to be...
All I want to do is see my pay slip and enter overtime and holidays but this would seem to be beyond this software as it is not accessible. Every month I have to ring customer services so that I can be logged in.
No reply as yet from emails to resolve problems.
Pros
I'm not sure you could call it software as it does not work.
Cons
Everything! Unable to use. Given the choice between using iTrent or boiling my head I'd go for the latter.
Response from MHR
Hi Martin,
I am very sorry to hear you are having issues with the software. I would like to understand the issues more and ensure we can support you. Can I please ask you to contact the MHR service desk and we will see how we can quickly support you. Thank you.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Inflexible and poor support
Reviewed on 2019/08/20
Pros
unsure - it could work well for some but not our business
Cons
Lack of response or support for queries from relationship manager.
Any request for help is met with a sell for extras
Response from MHR
Thank you for your review. We're sorry to hear that you haven't had a good experience so far with iTrent. We have passed your comments on to our Customer Services Director who will investigate and get in contact with you.
