Payaca Reviews
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18 Reviews
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantatsic product, even better team
Reviewed on 2024/04/16
Pros
The team are fantatsic. Always keen to hear feedback and make improvements. New versions with better featyres are released almost weekly at the moment.
Easy for our team to use, implementation took a little bit of time but was valbsolutely worth it. It has reduced our admin resource by over 60%. Improved efficiencies in almost all areas of our business. Increased profitability by 15% within 4 weeks of full implementation.
Honestly can`t fault this system. Really excited to see what developments are coming in the next few months.
Cons
I don`t really have any negative feedback, excellent value for money. Take the time and implement the system properly, make sure you are on the right package and if you need the extra support, pay for it. It will pay dividends in a very short period of time.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quote process and management has been greatly improved
Reviewed on 2024/03/19
Pros
Ease of creating quotes, ability to create groups, ability to automatically communicate with customers via text message.
Cons
Not able to save pdf broachers to groups, not able to add clickable links to items (eg links to more into on the products) , Not being able to have multiple email address, people the same quote gets sent to, eg some times we need to send the quote to the client and the main contractor.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Electrical Contractor
Reviewed on 2021/09/09
Very good. Tech have helped me a few times with some minor issues and seem to be happy to take...
Very good. Tech have helped me a few times with some minor issues and seem to be happy to take onboard advice on how to better the app
Pros
Pre existing integration with stripe as this allowed a streamlined process to get paid.
Cons
Lack of other integrations such as go cardless for recurring payments such as subscriptions and long term rentals.
Response from Payaca
Hi Andrew,
Thank you for your review.
Customer feedback is invaluable to us so we always appreciate your input. We've got plenty on the way we'll be able to show you soon!
We will be adding the ability to take staged payments, plus other integrations beyond Stripe so look out for that in future updates.
We look forward to seeing you at the end of the month, it'll be good to finally meet in person!
Best regards,
Michael
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really good value for money, makes your quotes look more professional and well marketed
Reviewed on 2023/07/17
The team have been amazing, they started providing electrical certification within the software...
The team have been amazing, they started providing electrical certification within the software which was a massive game changer and time saver for us as a company. they really have gone above and beyond to create an all round solution for electrical businesses.
Pros
I like how I can make options for quotes. I means I can give customers optional extras to help upsell and means I have to do less quote amendments as people can just untick something if they don't want it rather than having to keep coming back and requesting changes.
Cons
The initial getting my head around how all the quotes work was difficult but [sensitive content hidden] and the team were always on hand to help. Its best just to get stuck in and start learning.
Alternatives Considered
ServiceM8Reasons for Choosing Payaca
The electrical certification on the previous software was not up to scratch and the previous software to that didn't even offer it.Reasons for Switching to Payaca
The level of support offered by payaca is unbeatableResponse from Payaca
Thanks Cathy, after trying a number of other options it's great to hear Payaca is working so well. Your feedback has been fantastic and we've been able to make a number of improvements to make getting started easier since you joined. Thanks again!
Matt (CEO at Payaca)
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding CRM
Reviewed on 2023/08/25
Pros
A very important tool in todays busy environment, which takes care of automations, allowing you to track everything. I find quoting and invoicing seamlessly integrating.
Cons
as a new platform there are still some forms I would like to have as standard. However it is easy to attach documents to a file if necessary.
Reasons for Switching to Payaca
personal touch with great support. affiliation to the boiler business- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Is it for us?
Reviewed on 2023/07/31
Lead control is excellent from enquiry through survey and quote stage right through to sale and...
Lead control is excellent from enquiry through survey and quote stage right through to sale and installation and billing.
Pros
The system appeared to fundamentally be designed for sole traders, primarily plumbers which wasn't initially ideal for us until [sensitive content hidden] and his team engaged with us to explore the chances of tweaking the product to suit our Vehicle Charging/ Renewable Energy application. No one else offered the flexibility
Cons
It was very trade specific initially and not really suited to a company that had separate departments. This is no longer the case. [sensitive content hidden] and the team have been incredibly helpful over the past year in compromising processes to help it work for us
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Can’t recommend highly enough
Reviewed on 2024/01/02
Very good the best system I have ever used for quotes
Very good the best system I have ever used for quotes
Pros
The ease of the system to use and the way everything is streamlined
Cons
The app is not quite as good as if you use the web version
Response from Payaca
Thank you Tom, we're happy to hear how Payaca is having a positive impact on your business. There are new updates coming to the mobile app soon that we are sure you will enjoy
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product & Even Better Customer Support & Service
Reviewed on 2023/06/05
Pros
All of it really, but the quoting tool really sets us apart from our competition. Customer feed back has been amazing on it. Plus, the ease of using all the others daily aspects like invoicing & boiler services records.
Cons
Nothing really springs to mind. Can't fault it at all.
Response from Payaca
Hi Scott
Many thanks for this, our team were thrilled to read about the great feedback you've received from your customers. So much more to come and we look forward to supporting your business for many years to come.
Thanks,
Matt
CEO & Founder
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic software
Reviewed on 2021/09/25
My overall experience with Payaca has been fantastic. I'm getting on really well with the product...
My overall experience with Payaca has been fantastic. I'm getting on really well with the product and looking forward to using it for many more years and excited to see the additional features they add. It's really helped increase my sales, my quote conversion rate has increased massively and that is probably down the professional look it provides. The customer service is brilliant also. Any questions you may have, their team are always there to answer or solve any issues. Excellent all round package with Payaca!
Pros
I love the fact that I can create a quote or invoice in short time. Also once an invoice is sent it integrates with xero where my invoices and vat get automatically inputted into the software for my accountants easy access. Being able to offer 0% finance is a game changer in my business, that's the route alot of customers want to go down these days so it's a great feature.
Cons
There's nothing I Dislike about Payaca but the only thing missing for me is a customer satisfaction note to sign at the end of a job.
Response from Payaca
Hi Chris,
Our overall experience has been fantastic with you too!
It's been really great to have you onboard from the very early days. There's a lot of great feedback you've given us over time, plus putting our name out there for others is always appreciated!
You've made some of my points for me; increasing quote conversion rates with the professional looking quotes, the ease of creating and sending a quote, integration with existing software and many more features are all a core part of the experience that we're delighted work for you and so many others.
A satisfaction note is included on 0% finance jobs, though we could look at including it for all jobs potentially.
Your feedback is always welcome Chris, thank you for the time you've given us in helping to shape the product and we look forward to working with you in the future too!
Best regards,
Michael
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A real game changer
Reviewed on 2021/09/30
We’ve had feedback that the customer experience with received quotes has been a deal breaker for...
We’ve had feedback that the customer experience with received quotes has been a deal breaker for them, winning us the business over competitors. What else can we say..
Pros
The simplicity of the quoting process and then invoicing has massively reduced the time needed allowing us to concentrate on business development. That paired with the customer experience means that this tool is now one of the most critical in our business.
Cons
In all honesty at present we don’t have any gripes.
Response from Payaca
Hi Mark,
I can tell you honestly the whole team are delighted to see your response!
The message we always try to get across is not only is it easy to use for you as a business, but crucially it's very accessible for your customers too.
It's been good to receive your feedback over the time you've been with us and we are implementing a whole lot more that should make life even easier.
It's been great working closely with you over the last 12+ months and we look forward to working with you to make the system even better.
Best regards,
Michael
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 2021/09/16
Overall experience has been fantastic, The guys are brilliant. Any problems they are there to help...
Overall experience has been fantastic, The guys are brilliant. Any problems they are there to help in an instant. I sent a message to [SENSITIVE CONTENT] not expecting a reply. He replied with in 5 mins and offered to give me a call to talk me through it.
Pros
I found the interactive quotes are the best thing for me, They save time as you can multiple options on the first quote for the customer. Also the fact it works to take deposits is fantastic!
Cons
I have no Cons about Payaca. Its fantastic for me
Response from Payaca
Hello Ben,
Thank you for your kind words
I'll be sure to let them know how happy you were with their response!
We're very glad you find the interactive quotes so useful. They are one of the features we are most proud of. We've made some significant improvements recently which make them even more efficient to send and we'll continue to bring you even more great time-saving features in the near future.
Thank you for joining us in our early stages and we look forward to seeing you grow your business too.
Best regards,
Lauren
- Industry: Construction
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Macquarie Plumbing Services
Reviewed on 2021/09/07
Very good. No complaints and don’t intend on leaving
Very good. No complaints and don’t intend on leaving
Pros
Easy to use. And a very responsive support team. Looking forward to using 0% finance when I’m able to
Cons
You can’t use your own advertising for finance, it has to be plastered in “Payaca” which for me takes the personal touch away from my business
Response from Payaca
Hi Callum,
Thank you for your really positive feedback.
It's great that you find it easy to use, that is always one of our main priorities when designing new features for the system, some of which you will be seeing very soon! Thank you for your kind words on the support as well. We aim to ensure Payaca has that personal touch, we know what it is like to talk to a bot and not get the answer you are looking for, believe me!
We understand what you mean about the finance aspect, we need to do that to stay compliant with the regulations, though when you get the 0% finance going you will be able to make it much more personal!
Thank you for joining us, we are glad that you are very happy with us and I'm sure you'll be even happier with the updates we have coming up.
We'll be in touch to show you a preview of what's to come!
Best,
Michael
- Industry: Construction
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jack’s review
Reviewed on 2021/09/22
Very helpful customer support & easy software to use.
Very helpful customer support & easy software to use.
Pros
I like the quote designs & the software is easy to use.
Cons
It saves a list option every time. So I end up with loads of list items that I don’t need.
Alternatives Considered
QuickBooks Online AdvancedReasons for Switching to Payaca
For the financeResponse from Payaca
Hi Jack,
Thank you for your very positive words
We're very glad to hear you find the software easy to use, that's always one of our top priorities.
We're also glad you like the quote designs, from the feedback we often receive, your customers do too!
With regards to items, for the most part users like that it saves the items for future use. We'll take a look at your individual situation and see what we can do!
Thank you for joining us and we look forward to bringing you even more value for money in the near future.
Best regards,
Michael
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payaca - Review
Reviewed on 2021/09/12
Pros
The software is very intuitive and easy to use, and the customer gets a professional looking quote/invoice
Cons
I would like a notification when people view the invoice
Response from Payaca
Hi Edward,
Thank you for your very positive response.
Its always great to hear that not only are you getting great use out of the software but also that you have been receiving positive feedback from your customers as well!
You absolutely can get that notification! If you are on the app, head to 'more' then 'notification settings' and you'll see you can enable that feature.
I think there was a feature suggestion you wanted to talk to us about, if you can recall that, please get in touch to see how we can help.
Thank you for joining us and we look forward to continuing to work with you.
Best regards,
Michael
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Payaca Review
Reviewed on 2021/09/20
The software is great and the support we have had also very good.
The software is great and the support we have had also very good.
Pros
Generally very easy to use, the layout is good and the end presentation also looks good.
Cons
The software is being updated a lot to try to make it better, however this means you are always needing to get used to a new layout.
Response from Payaca
Hi Paul,
Thank you for your great feedback.
As you are one of our most active users it's great to see such positive words.
We're glad you find it easy to use and we always keep that in mind when bringing out new features.
We appreciate your point about the new layout. Our intention is always to keep it simple as possible whilst having an increased amount of functionality. We have released an optional beta of our newest feature so you can choose how and when to use it. We'll be sure to be in touch for your feedback for any potential future layout improvements!
We are always available to speak to, we'll be sure to catch up soon but if there is anything we can further assist you with, please let us know.
Best regards,
Michael
- Industry: Construction
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Product/service review
Reviewed on 2021/09/07
Good and with expected updates to come it'll get even better
Good and with expected updates to come it'll get even better
Pros
I was most impressed with the customer service and continue to be.
Cons
I was paying half what I am now with different software before.
Response from Payaca
Hi Gareth,
Thank you for taking the time to give us some really positive feedback!
You are exactly right, there are plenty of updates coming soon which we are sure you'll be thrilled with. We'll make sure that 'Features & Functionality' gets a 5-star rating soon enough!
I've got a call scheduled for you soon to catch-up, though as you know, if there is anything you'd like to speak to us about in the meantime, you know where we are.
Thank you for joining us and we look forward to continue working with you!
Best,
Michael
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent
Reviewed on 2021/09/16
Happy
Happy
Pros
Very good communication ease of use and happy
Cons
I am happy to recommend to others very good service
Response from Payaca
Hi Patrick,
Thank you for your positive feedback
Its been great having you onboard and we look forward to bringing you more value for your money. Have a look to see the new Beta we just launched, this will be the first of many!
Look forward to catching up soon.
Best,
Michael
- Industry: Construction
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Payaca with my business
Reviewed on 2021/09/07
Generally good, but could expand software options
Generally good, but could expand software options
Pros
Easy to use compared to similar software from other users, I like the finance option people can use if they need too.
Cons
Sometimes you can't go back, you have to do a duplicate, it's the preview option needs changing
Response from Payaca
Hi Harry,
Thank you for your feedback.
We're glad that you find our software easy to use, that is one of our core aims. Everything we do is designed to provide you with as much functionality as possible whilst maintaining that ease of use that you mentioned.
We are constantly adding new features to the app and have some pretty major updates on the way, I can give you a preview of a few of the features we are working on through a call and would welcome your feedback.
Thank you for choosing to join us and we look forward to continuing to work with you!
Best,
Michael
P.S. You are able to edit a job without the need to duplicate with one of our most recent updates. I can give you a call and we can go through that together!
