MyOperator

4.3 (66)
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Cloud-based IVR and business communication management tool

Overall rating

4.3 /5
(66)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.3/5

85%
recommended this app
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66 Reviews

Ramneek
Ramneek
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Platform

Reviewed on 2023/02/22

It solves the problem of finding and paging the person of great interest at the time of requirement...

It solves the problem of finding and paging the person of great interest at the time of requirement by a customer.

Pros

Easy to use, ease of configuration, easy to propagate

Cons

sometimes it becomes confusing while editing

Shivam
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Virtual Number for small business

Reviewed on 2023/02/22

I am running a tuition agency and was facing an issue that we were not able to track and keep a...

I am running a tuition agency and was facing an issue that we were not able to track and keep a record of all the calls we were getting on our personal phone number. Now MyOpertor made it easy to manage and record the calls at once place and we can later listen these calls too if required.

Pros

I like most the call recording & IVR feature available in My Operator. Call recording helps to monitor the agent's performance and in case we miss anything we can later listen to the call again.

Cons

I think they should have a feature to integrate with Google ads or with other ads management platforms also in their basic plan.

Alternatives Considered

Exotel

Reasons for Switching to MyOperator

We just started our business and we don't have any company registration other alternatives were not providing service because of that, My Operator provided service on the basis of my aadhar only.
Parth
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

No Updates in Product & Price Increasing Every 6 Months

Reviewed on 2023/10/09

I won't recommend it to anyone to go for it. There are similar products available in market at...

I won't recommend it to anyone to go for it. There are similar products available in market at better pricing.

Pros

It has nothing exceptional to offer in comparison to other similar products available in market.

Cons

The pricing keeps on increasing every 6 months. I have been using it more than a year now.. Every time on renewal they increase there charges to which they have no solid reason. There are upgrades in product technically .

Vishnu
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Managing client and prospects calls became so easier and systematic with MyOperator

Reviewed on 2023/02/20

We needed a single number to connect our entire team to handle calls from clients and prospects....

We needed a single number to connect our entire team to handle calls from clients and prospects. With normal mobile SIM cards, it was becoming difficult. Especially handling our business calls after business hours and on weekends. We tried some call center software in the market, but out of all of the tried ones, MyOperator did stick with us. Firstly the setup was very easy and non-technical. Then we found setting up IVR very easy with their Humonid Voice and visual call flow builder. The best part is we could map all team members on one single number and set business hours to attend client calls. We have not experienced call drops since we started using MyOperator, so that's a critical factor that made us finally select MyOperator. Great value for money overall.

Pros

Impressed with how easy it was to set up a call center with MyOperator and map all our team members on it. And loved their IVR and parrel call handling the most.

Cons

A bit pricey compared to similar products in the market. Better quality though.

Alternatives Considered

Knowlarity, Exotel and CallHippo

Reasons for Switching to MyOperator

Call uptime and simplicity were impressive and decisive factors for us.
Pooja
Overall rating
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A must have buy

Reviewed on 2023/03/09

Pros

MyOperator solves the hassle that every company face in their work module. It has some amazing features that helps to save time and efforts. I would highly recommend MyOperator to my friends.

Cons

Nothing in particular. Everything is sorted

Abhinav
Abhinav
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

If you're looking for a genuine service, myoperator should be last on your list.

Reviewed on 2023/02/28

very bad experience. I certainly would not recommend it to anyone. They are more like a company...

very bad experience. I certainly would not recommend it to anyone. They are more like a company made with an intention to take money from customers and change terms so they can do things how they want

Pros

What I liked about the company and the software is how unprofessional they are in their approach. They are so good at being unprofessional and cheating that you wouldn't realise what hit you

Cons

So here's what happened. I took the software from the company. The deal was done. But they changed the terms on their own and did not care to inform me. Once they payment was made, they decided to vanish. Today when I call them, they tell me that my annual plan was valid for 8 months. In what world is annual=8 months?

Amul
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great app with value for money operability and easy to end user for telephone services

Reviewed on 2023/02/22

It was a good experience overall using the MyOperator platform for running out 24x7 mental health...

It was a good experience overall using the MyOperator platform for running out 24x7 mental health helpline, however, there were instances where our monthly waiver and credits were not credited timely and it had cost additional charges for a couple of months. so it wasn't the company's fault but the customer executive was not well aware of the issues and continuously mishandled the troubleshooting. Which was later handled smoothly.

Pros

Easy to use, transparent plan and facility for top-up

Cons

Nothing as such, overall experience using MyOperator was good so far

Dhiraj
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best IVR Solutions

Reviewed on 2023/02/22

It has solved my centralized one contact for our customers for sales and support.

It has solved my centralized one contact for our customers for sales and support.

Pros

I like dialer facility like phone dialer and unlimited call recording

Cons

Incoming number shows after call disconnection which is causing problem for customer identification.

Alternatives Considered

Knowlarity

Reasons for Switching to MyOperator

Price
Pratanu
Overall rating
  • Industry: Broadcast Media
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Myoperator is recommended

Reviewed on 2023/02/27

Good

Good

Pros

Simplicity in the UI and implementation

Cons

There is no option to configure Thank you voice note after the recording in IVR

Alternatives Considered

Knowlarity
Tarun
Overall rating
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Efficient way of Call Management

Reviewed on 2023/03/07

Pros

We had been struggling to manage our leads and not having a single number for our business was creating a chaos. All of the issues were resolved with MyOperator Dialer App. I love how easily we were able to transition to this tool.

Cons

None at the moment. Everything is aligned to our business needs

Sunitha
Overall rating
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rave Review on MyOperator

Reviewed on 2023/02/22

The call volume from various callers is being managed efficiently. The reports help in understanding...

The call volume from various callers is being managed efficiently. The reports help in understanding what we need to improve on.

Pros

The call distribution between all the agents is very organised and easy to use. The call log helps to monitor the calls.

Cons

We have not tried the integration, would like to explore it. Otherwise, nothing that we did not like.

Uddhav
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's a nice utility for business having multiple pleces, workers

Reviewed on 2023/02/21

Good, easy to use

Good, easy to use

Pros

Overall use of platform is simple. In particular viewing, listening old calls are easy

Cons

No such aspect in overall software. All facilities are useful

Goutam
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Yes it is MyOperator....!!!

Reviewed on 2023/02/22

Five Star....!!!

Five Star....!!!

Pros

Call flow setup is so easy - any one can customise it in minutes...!!!

Cons

Nothing as off now. I am happy with it........

Rajdeep
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good product for Businesses

Reviewed on 2023/02/20

Pros

Makes the call flow easy for agents as well as administrators. The reporting is also proper and on point

Cons

Customer support can be improved, many a times the CSE's doesn't respond properly

Harvinder
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good Product. Value for each Penny spent

Reviewed on 2023/02/22

V. Good

V. Good

Pros

Features are easy to use and are most relevant to our requirements.

Cons

While Customer calls up number is not displayed for us to calla back.

Shivshankar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I am using My Operator IVR service last 2 Years. It is very easy to use.

Reviewed on 2023/02/21

Pros

Dashboard, Call tracking, Report Call recording.

Cons

Difficulty in Call Structure designe and alert setting.

Srinivasan
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Value for money

Reviewed on 2023/02/22

We are using this software more than 2 years, we would like to continue the same.

We are using this software more than 2 years, we would like to continue the same.

Pros

The features and flexibility, looking for an long term relationship

Cons

It would be great if we can edit the number without deleting the user

Viplav
Overall rating
  • Industry: Information Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Setting up complex IVR is easy

Reviewed on 2023/03/07

Pros

The IVR we wanted to set up is complex, MyOperator helped us set us such a complicated IVR in a simple way. The processes are easy to understand and use

Cons

None so far. I am happy with the product and services

Kilaru
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Baypark

Reviewed on 2023/02/22

good

good

Pros

the software is very easy to use by any one

Cons

nothing in specific regarding this software

Pradeep
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent service

Reviewed on 2023/02/23

It is going continue better and using it since last 7 to 8 year.

It is going continue better and using it since last 7 to 8 year.

Pros

Easy to manage, there are multiple features that we are using and got in this price.

Cons

Its little bit slow so need to be solved...

Ajit
Overall rating
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's good service

Reviewed on 2023/02/21

Pros

End user portal very good. And representative service also good

Cons

All things are very good. Worth to use anyone from small scale to large scale

Amit
Overall rating
  • Industry: Furniture
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A good software for inblound calls

Reviewed on 2023/02/24

Overall it's a good package, accepts voice mails quality and price hikes.

Overall it's a good package, accepts voice mails quality and price hikes.

Pros

Features like call logs and missed call notification mails are outstanding.

Cons

The sound quality of voicemails for missed calls is terrible and could be better. It's really tricky to listen to recorded voicemails. Secondly, a bit disappointing thing is the price hikes.

Farhan Ahmad
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Satisfied

Reviewed on 2023/02/22

Good

Good

Pros

Easy to use all is ok no any issue this software

Cons

Total out going calls count data not received

Nidhi
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very quick & easy IVR set up with call tracking

Reviewed on 2023/02/20

Pros

The best part is the ease of set up. Within a few minutes the system was live with IVR and everything else. I just had to tell my sales agents to download the MyOperator Dialer app and use it to make business calls. I could see their call logs and recordings in front of me on the software.

Cons

I couldn't find any cons as of now. I'll use it a bit more & give further feedback.

Charanjit
Overall rating
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good Communication System

Reviewed on 2023/02/27

So far so good.

So far so good.

Pros

Easy operations of the product with recording & tracking.

Cons

Not sure on that perspective, as I have never gauged this product on such parameters.