Platinum system Reviews

Platinum system

4.5 (180)
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Chiropractic software with built-in EHR

Overall rating

4.5 /5
(180)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.6/5

92%
recommended this app
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180 Reviews

Jake
Jake
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Platinum Review

Reviewed on 2019/07/26

Pros

Compatibility w/ payment vendors & the ability to host a remote in session for repairs.

Cons

Visuals - the system itself is not visually helpful to teach a team on.

Response from Platinum System

Thank you for your review, new features coming soon.

Tygue
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fully supported out practice for 5+ years

Reviewed on 2023/08/10

We really enjoyed using platinum. Though we’ve decided to go a different direction with our new...

We really enjoyed using platinum. Though we’ve decided to go a different direction with our new practice, they were considered closely.

Pros

Though not perfect, everything was easy to use in one place. We didn’t need multiple monitors or windows.

Cons

Billing was an expensive % cut and we felt that the follow up could be much better.Tech support was based out of Barbados and could be tricky with communication at times.

Response from Platinum System

Thank you for review. Be on the lookout for our new software PLATINUM2.0, we think you are going to be very impressed.

JASON
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

We have used the Platinum system for years. I like certain features. But the system was not...

Reviewed on 2017/12/14

Quit note taking. Alot of functions (the functions are old and out of date now. They have not...

Quit note taking. Alot of functions (the functions are old and out of date now. They have not updated in years.)

Pros

This has the fastest notes for any system I have seen.
This review would not let me put less than 100 characters. So this fill it up. (no other pros)

Cons

There are way too many steps to obtain reports for anything. There is a lot it can do but much of it is not needed or is too cumbersome to actually use. Reports are not accurate. Same report multiple times has different values. If they would update the program it could be great.

Response from Platinum System

Dr. Tripp, thanks for your review. We need to make sure you are receiving our emails on updates as over the past year we have encrypted the database for security, created an auto email for stats, created online forms for NP paperwork that can import into Platinum, a new Facebook support group and are working on many more features. We will have a support specialist call you for details.

Bradley
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Platinum is awesom

Reviewed on 2019/07/14

I would say my overall experience has been great and love that platinum is always working towards...

I would say my overall experience has been great and love that platinum is always working towards improving the doctor experience with making their notes. I would also say even my team agrees that platinum makes things easy and allows us to function the best that we can and provide the best experience for our practice members.

Pros

I love how easy platinum works with all my other programs in the office. We utilize things like Fortis and SKED and platinum system integrates so perfectly with all these things. On top of that, Platinum is super easy to learn and even easier for taking our notes every day. If you have to train a new team member it is as simple as having them watch the short videos to get them familiar with all that they need to know and more. Finally, I love how easy it is to share patient information with other offices that send us records request without having to send actual files through the mail or have the patient pick them up. We have people who travel between MI and FL all the time and we are able to easily work with those offices without missing any of the records of their care.

Cons

The biggest problem I have with platinum is the support team at times tries to do things too often from a script rather than truly understanding why they do things a certain way. Our IT guy did a great job working with them and honestly was teaching them some things over the phone every time they tried to contradict our system set up even after our IT guy would tell them why several times. This is not to say the support team isn't good. They just are too scripted on how they are supposed to do things. Every time I have ever called they are prompt in their response and typically get things resolved within the hour at longest if I have a big issue. They could just use some more training on overall technology in order to better work with a more diverse set of configurations rather than saying it has to be done a certain way since it was not obviously true when we set things up for our office. Examples; how we configured our network works and that wireless also works with platinum even if they didn't agree.

Response from Platinum System

Thank you for your kind words and thorough review of Platinum System.

Andrew
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Practice Game Changer

Reviewed on 2019/02/05

Overall, our experience has been very positive. They were the original, high-tech and efficient...

Overall, our experience has been very positive. They were the original, high-tech and efficient chiropractic software provider. We have explored other options out of curiosity and spoken to the users of competitive software companies. It always comes down to the same answer to our questions about satisfaction...no other chiropractic software provider even comes close based on; ease of use, reliability, practicality, value for money, and last but not least, amazing customer service experience. Without any doubt or hesitation, I would strongly recommend investing in Platinum System if you want to be the owner of a state of the art, highly efficient, highly professional clinic.

Pros

The software is highly intuitive, clear and simple to use, especially from the doctors perspective. We have been happily using Platinum System in our clinics since 2003. The system immediately replaced three inefficient CAs in one high volume clinic, thus, paying for itself several times over. I never looked at Platinum as an expense or cost, but rather an investment for efficiencies that has literally saved our four clinics tens of thousands of dollars in labor costs over the years, not to mention avoiding potential personnel headaches. It is truly a practice game changer if you are looking for smooth, effortless, cost efficient clinical operations.

Cons

Nothing from a software perspective in the context of our clinical settings. Customer service has always been 5 stars. Due to our location, the only "con" is having to wait for customer service to be on-line because they are 5 hours behind us. May be a challenge for some overseas customers, but fortunately, issues are very rare. The customer service people are polite, professional, resourceful and helpful. Any time we had glitches with the system, it was typically a hardware issue on our side.

Response from Platinum System

Thank you for being a long time supporter of Platinum.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Platinum is overall a great scheduling software!

Reviewed on 2019/02/13

My overall experience won Platinum was good, however; I would consider an online scheduling system....

My overall experience won Platinum was good, however; I would consider an online scheduling system. You may be forfeiting the ease of options and functionality though!

Pros

I really loved that it had a lot of options for chiropractic assistants as far as scheduling and functionality went. It was super helpful when someone owed a balance, that the system had the option to stop them after signing in so that we could take care of the past due payment, forgotten item at our office, tell them their supplement was in that they ordered etc. it was a super awesome feature!!

Cons

I really didn’t like that it was not an online system. This made it especially difficult for screenings and if the internet was ever not working.

Response from Platinum System

Thank you for your response. We are working on an online scheduling system that will be out shortly.

Jared
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Platinum Review

Reviewed on 2019/07/19

Overall it has been pleasant it’s a great system it just doesn’t look very good when practice...

Overall it has been pleasant it’s a great system it just doesn’t look very good when practice members see it on their end. Active care when asked their subjective questions they always had the same answer twice because the color doesn’t change it would be nice to have more custom features and options

Pros

Some of the functionality is difficult such as the doctors HR screen and the use as the doctor reading the screen. It is also not the best looking software it looks very outdated it doesn’t look like something from 2020 and practice members, on that as well. It would nice for her to have a facelift and look more updated like a Cairo touch system. It also can be difficult to figure out reports and would be nice to have a manual that gave you all the different options that the system offers or a book so that you could look up different reports etc.

Cons

The visual look of the program and lack of customization on user end

Response from Platinum System

Dr. Brown thank you for your review. Make sure you have updated to Platinum X for a new look. Also in late 2019 you will see an online version as well.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Customer support is always helpful and gets the job done

Reviewed on 2017/12/14

The ability to set up and run different queries is very helpful with patient management and...

The ability to set up and run different queries is very helpful with patient management and retention.

Pros

Once you learn the shortcuts, it is very helpful and saves time when searching for lists or any practice member information. Any time there is an issue, the customer service is quick to respond and get the problem resolved.

Cons

There are some glitches with text message reminders. Every once in awhile the system will freeze and shut down on its own.

Response from Platinum System

Thank you for your review

Verified Reviewer
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Overall a great product with friendly customer service.

Reviewed on 2017/12/21

Pros

What we like most about this software are the reports and overall functionality. The software is fast and efficient and easy to navigate.

Cons

No copy and paste features, need to manually add same schedules and stop managers and addresses into every account. Would be nice to have a better system for repetitive procedures.

Response from Platinum System

Thank you for your great review. There are ways to copy and paste in the system we can reach out to you to teach you on how to do so.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

So So, can be really great and also some problems.

Reviewed on 2018/09/22

Pros

It really can do a lot of things. I do like that the software is not cloud based. Offers many functions.

Cons

I wouldn't say it has a lot of cons. Does what it is designed to do. But as a user I did not find it extremely friendly, but again that could be more me than the software.

Response from Platinum System

Web features are coming soon.

Julie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We have been extremely happy with our software, which we've had since 2011

Reviewed on 2017/12/14

This program enables me to bill daily for all services rendered. We see over 120 patients each...

This program enables me to bill daily for all services rendered. We see over 120 patients each day, so it's crucial that we have a reliable, efficient program to enable us to get paid in a timely manner.

Pros

It is quick, easy to use, and accommodates our growth in patient volume. Previous software we tried could not reasonably allow us to treat 100+ patients daily without either freezing or taking way too long to process each record. The tutorials are very helpful, and we have quick response from the support team if we have any problems. We've been able to expand the system as our office has grown, and have not been plagued by nickle and dime charges for that growth, like we have for other products.

Cons

There are very few complaints. Some of the editing capabilities in claims are complicated, but they aren't a feature we have to use very often, so it's really not even a problem.

Response from Platinum System

Julie, Thank you for your review and kind words it is a pleasure to be able to server your practice.

Tyler
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Platinum System Review

Reviewed on 2019/07/14

Pros

It is integrated with billing and EHR notes. The help line does well with resolving issues.

Cons

I paid a lot of money up front, and now I have a monthly service contract. They do not seem to improve their software, they team up with other companies that you have to pay extra for. I pay another company for messaging and reminders for appointments of $400 a month. When I signed up there was no general manual for use of software, which would be helpful as a reference to better understand why you are calling their help line.

Response from Platinum System

Thank you for your review. We are coming out with our own messing very soon also the manual is the F1 key or you can click on the ? at the top of the page.

jeff
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great software for chiro office

Reviewed on 2019/07/12

for our first 17 yrs in practice our capacity was limited due to the time it took to write patient...

for our first 17 yrs in practice our capacity was limited due to the time it took to write patient notes. also the shorthand we were using was many times not readable when a 3rd party asked for notes.

as HIPPA compliance increased this system has helped because once a patients visit is completed the dr inputs their notes and hits the spacebar and their file is closed. no worry about another patient taking a peek at another patient file

Pros

this system allows us to make a very good SOAP note in a very short time.

this also allows patient files/xrays to be brought up instantly instead of having to search for them in a cabinet of paper notes or files of xrays

Cons

nothing --it has been a very good system

Response from Platinum System

Thank you for your review and kind words. We are happy to be part of your operation.

Allison
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great software

Reviewed on 2019/07/13

My overall experience has been great. Customer service is always helpful, the billing department...

My overall experience has been great. Customer service is always helpful, the billing department gets back to me in a timely manner and any problems I have encountered were cleared up quickly.

Pros

This software is easy to use and comes with great training videos. Customer support is great and always available. The software has so many different functions and can be customized to your needs.

Cons

It is easy to add people to the calendar but you cannot take them off and it messes with your statistics for that day.

Response from Platinum System

Thank you for your review Allison, it is great to work with your office.

Jessica
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software, couldn't run the practice without this

Reviewed on 2017/12/14

The number of applications this software can be used for.

The number of applications this software can be used for.

Pros

The types of task you can execute with this software. There is a large variation of tasks you can perform within queries, reports, insurance features, patient records, and the transaction ledger that make it easy to have all information in one place.

Cons

The customer service and response had been difficult to utilize for a period of time, perhaps due to huge influx of customers. It has gotten a little better. It would be helpful to be able to reach them at 7am EST, because we open at 8, and there have been times we have had to scramble to reach their office to resolve issues before we open our doors.

Response from Platinum System

Thanks for your honest review Dr Harden, glad to see you are loving the features in the system please be on the look out for all of the new features coming soon!!! Yes due to the influx of new client's we had to revamp our support strategy for faster response times.

Rodney
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Platinum System

Reviewed on 2019/07/13

Without a doubt Platinum saved me money.

Without a doubt Platinum saved me money.

Pros

My favorite feature was the auto posting. Prior to platinum the staff would spend up to an hour each night paying and balancing Day sheets. With platinum, when we finished with the last patient the posting was already done.

Cons

I am not tech savvy. As such I did not find the software to be intuitive. Once I learned some things I could get most any info I wanted but there was a learning curve for me. On the other hand the staff, all younger than me, did not have nearly as much difficulty learning new tasks.

Response from Platinum System

Thank you for your review Dr. Sweet.

Shaun
Overall rating
  • Industry: Public Safety
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Chiropractic software review

Reviewed on 2019/08/02

Overall experience is positive with platinum.

Overall experience is positive with platinum.

Pros

I like the automation, the ease of use has been awesome. Learning the system was very easy. The other companies that I use that have to link to platinum have been happy with partnering the different aps.

Cons

We had a lot of trouble in the billing department. There were a lot of mistakes we are still paying for. There has been a lot of claims billed wrong and we didn't know until it was too late to rebill the proper was. The loss was very substantial. We since have hired a new billing company that is continuing to find mistakes on entering the insurance and wrong addresses. Customer service has improved. We had a lot of trouble with platinum not taking any ownership of mistakes. Now it seems to be better.

Response from Platinum System

Thank you for your review and your feedback.

Teri
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I enjoy using Platinum systems. It is very user friendly.

Reviewed on 2017/12/19

Pros

The fact that it is user friendly. There is nothing that is really that complicated. There is a "Help Menu" you can use and if that will not do it, you can then call tech support, who is always friendly and helpful to receive the answers you are searching for.

Cons

The fact that I cannot set up appointment reminders to go out at a certain time. I would like to set up reminders for Mondays appointments to so out Sunday afternoon about 5pm, instead I have to come to the Clinic on Sundays and do it myself. That is a little irritating. I live in a small enough town, but I will have to do this on New Year's Day. That gets aggravating.

Response from Platinum System

Thank you for your great review. There are different ways you can access your computer from the comfort of your home to send the reminders Be on the look out for a new Platinum Interface and Features coming soon!!!

Justin
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The software does most things I want it to do but is very hard to learn!

Reviewed on 2017/12/14

Pros

I like how efficient it is to use. being able to naviagte for the most part with no mouse makes it quick!

Cons

I think the software is very difficult for a new team member to learn and is not the most user friendly. A few things that I think would make this better is possible some webinars that I could sign up for. A few features would make things much easier. for example: A saved list of stop mangers that can be populated (such as a list of stop mangers entered for every new patient). another feature that could be improved upon is the query and reports. I find it a very hard menu to navigate even after watching the training video more than once. Maybe a list of common reports offices use that can be added as quick selections.

Response from Platinum System

Thanks for your honest feedback Dr Ryder, regarding the ease of use be on the look out for our new features and interface coming soon. If more indepth training is required please feel free to reach out to our supper center to be assisted with this :)

Kimberly
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We would be lost without Platinum

Reviewed on 2019/07/19

Platinum is easy to use and keeps us customer focused and efficient.

Platinum is easy to use and keeps us customer focused and efficient.

Pros

It has so much functionality for a busy chiropractic clinic. The care plan set up, tracking/reporting, tracking patient progress, SOAP notes, billing, etc are all amazing. The customer service is stellar and we have been using the system for over 10 years. They are constantly upgrading and adding new functionality. We love Platinum for our practice software.

Cons

I would like more integration customizable patient intake forms, etc.

Response from Platinum System

Thank you for your review. Please contact support as you can customize the intake form.

Paula
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Platinum Support is Top Notch

Reviewed on 2019/07/15

Overall I'm very happy. I love the feature that allows us to send patient records to other doctors...

Overall I'm very happy. I love the feature that allows us to send patient records to other doctors using the Platinum system. I also would like to have someone on the Platinum site throw out some great tips from fielded questions throughout the week. Something like "DID YOU KNOW...?"

Pros

I love the great support and many of the features.

Cons

I do all the in office billing and find myself needing the most help in this department. It would be great if there were levels of tutorials to watch regarding all the ways to use the billing features.

Response from Platinum System

Thank you for your review and the suggestions. Make sure to follow us on Facebook for tips.

Nicole
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

system review

Reviewed on 2019/07/22

Pros

I like that the software is easy to use and compatible with our clearing house and other programs. I like that support is so great, they are able to help every time I call.

Cons

I've never had formal training on the software, just kind of learned on my own. I feel like I am missing out on some of the features that I'm probably not aware of.
There are features that I don't understand why it does what it does sometimes.

Response from Platinum System

Thank you for your review. Please call our solution center they would be more than happy to provide training.

Tracy
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We use Platinum for our EHR services.

Reviewed on 2018/05/10

Pros

Platinum makes everything very efficient once you learn how to use it. We are able to see many people per week and do notes very quickly with this program.

Cons

We have had trouble with bugs and the system is down often. It just started doing this one day and they haven't been able to figure out the cause. Their customer service is great though.

Response from Platinum System

Tracy thank you for your review. Problems occur not in the software but in your network. This is what makes it difficult to find. We will keep looking for the problem

Jennifer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It is great software, but it could use an updated look! Otherwise it fits our needs.

Reviewed on 2017/12/14

helps streamline taking notes, checking people in, billing and checking in with people in other...

helps streamline taking notes, checking people in, billing and checking in with people in other areas of the office.

Pros

It has a lot of great functions and features that make certain processes so much easier. We can run reports to keep stats on everything quickly and it makes the billing side of things very quick and easy.

Cons

As I said before I wish it had a more updated look and there some more flexibility with certain functions. I would love to be able to modify column sizes for certain reports and also be able to exclude certain appointment codes from reminder texts, etc.

Response from Platinum System

Thanks Dr Minnich for your honest feedback, we have a new interface coming soon hope this new update look is more to your liking.

WILLIAM
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Platinum Review

Reviewed on 2019/07/26

It has been great, but limited in its recent functionality

It has been great, but limited in its recent functionality

Pros

I've had it for almost 15 years and it was revolutionary when we got it. Love the patient tracking and the ease of use once in the room.

Cons

It has not kept up with the changes and advancements in medical software. Technology has made several things easier for the provider and I wish Platinum made a better effort to keep up.

Response from Platinum System

Thank you for your review and look out for new updates that will make Platinum a leader again.