Lightspeed

3.9 (157)
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Lightspeed powers success in every aspect of your business.

Overall rating

3.9 /5
(157)
Value for Money
3.4/5
Features
3.7/5
Ease of Use
3.6/5
Customer Support
3.3/5

73%
recommended this app
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157 Reviews

wanda
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review of Lightspeed

Reviewed on 2022/02/03

A suggestion would be to send a representative when a new company goes live with the accounting...

A suggestion would be to send a representative when a new company goes live with the accounting program
or hold an in house school in the state the customers are located.
EX. as a dealer for your product we would be contacted the date, time and location of your school.
Therefore we could send an employee.

Pros

the system knows more than we do!!lol
excellent system for parts, labor, sales, etc

Cons

in person school would have been very helpful at the time of installing equipment. The cost of sending a trainer from lightspeed was too expensive and he or she wouldn't have known the way our accounting was set up. The accounting system is very hard to grasp . We were using quickbooks before we changed to lightspeed accounting.
It should integrate with AG parts and service

Jackie
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Overall a Better Software

Reviewed on 2021/10/15

A more clear picture of the business functionality as a whole.

A more clear picture of the business functionality as a whole.

Pros

How this software connects all of the departments throughout all levels of the business. Sometimes it can seem like too much, but I think overall it is more beneficial to the company to have the software work this way.

Cons

Too many different ways to achieve the same result. I often just want the best, quickest, easiest way to achieve something - instead I am told you could do it this way or that way. To me that is not helpful and can lead to errors and confusion.

Response from Lightspeed DMS

Hi Jackie,

Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive.

As always, if you need anything our support team is available to you.

Thank you!
Lightspeed

Evelyn
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Not a great first experience with an integrated GL

Reviewed on 2021/10/15

This is our first foray into a fully integrated accounting system, and it was a very dismal...

This is our first foray into a fully integrated accounting system, and it was a very dismal introduction. Much of our administrative frustration stems from the poor training and, admittedly, our staff not making much of an effort to learn and do their jobs properly. Maybe Lightspeed functions as well as any other system but, as you read above, there are many "features" that don't function as we would like them to. Having said that, we are 3 years into this software and are managing to make it work for us. I don't anticipate that we will be trying to make any changes in the near future. We made the switch in 2018 and we administrators refuse to live through another year like that.

Pros

Finalizing boat sales and payables is easy, and I like that we (selected staff) can reverse things, but getting to the point of finalizing can be challenging. It's nice using the bar codes for parts invoices, which is a feature we never had before. There are probably other features in the software that would make our lives easier, but we don't have time to play around with the system to figure things out for ourselves and our initial training was not great.

Cons

Initial set-up and training were horrible; My chart of accounts was shuffled and accounts were added up incorrectly; we were supposed to have a trainer on site for a week and I believe he was here for 2.5 days. Nowhere near enough time to train a dozen staff in several departments; Lightspeed was supposed to be set up for Canadian customers, but there was no concept of how Canadian taxation works; Can't get rid of $0 packing slips (warranty parts receiving); Can't post a negative "cheque" (ie vendor refund) in payables or a credit refund against a charge card; When posting vendor invoices or parts packing slips into invoices, the date won't carry over but the freight amount does. Very seldom will you ever have the same freight charge on different invoices. We find this very frustrating; You can't use letters in reference / document numbers; The "distribution" category carries across invoices, even when you've changed the vendor; Poor descriptions in some reports. eg "Refunded by company cheque" in the bank reconciliation - would like to see customer name or cheque number; Documents often locked even when the user is no longer in them; We would like the sales category to show on parts invoices and repair orders; We are ending up with several duplicate major units because you can't import a trade into MU from customer units. We have several boats that have been sold and traded back in multiple times, but we have to create a new MU every time; .....

Response from Lightspeed DMS

Hi Evelyn,

Thank you for providing feedback on why you no longer use Lightspeed for your business, any feedback we get is used to improve features and user experience to help businesses like yours succeed. We will certainly take your remarks to heart as potential ways to improve our systems.

We apologize that your experience with Lightspeed has failed to meet expectations.

Thank you so much for your patience as you used our products.
Lightspeed

Cindy
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Bookkeeper

Reviewed on 2024/10/15

Use it daily - it has all the features for sales, commissions, parts, inventory, and just the day...

Use it daily - it has all the features for sales, commissions, parts, inventory, and just the day to day operations costs. It is designed very well.

Pros

Very effective for it's purpose. At a boat dealership it is very well developed.

Cons

Having 3 different stores you have to shut 1 down and then open the next.

Courtney
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

LightspeedEvo Review

Reviewed on 2022/01/28

It's a good product. Pricey, but it definitely gets the job done and it's better then any other...

It's a good product. Pricey, but it definitely gets the job done and it's better then any other software out there.

Pros

I like how easy it is to prep the deal, print documents.

Cons

I don't like the menu sell functionality. I don't like how parts and accessories have to be tied to the vin. Same thing with labor. It makes it extra work if a customer backs out of an accessory.

Response from Lightspeed DMS

Hi Courtney,

Thank you for taking the time to review Lightspeed. We appreciate your continued support!

Thanks!
Lightspeed

Damin
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Lightspeed Feedback

Reviewed on 2021/10/29

Pros

The software is very comprehensive and fully integrated for all departments in our business.

Cons

Lightspeed is very slow at making user recommended enhancements.

Alternatives Considered

DockMaster

Reasons for Switching to Lightspeed

More comprehensive and preferred the acounting integration.

Response from Lightspeed DMS

Hi Damin,

Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive.
As always, if you need anything our support team is available to you.

Thank you!
Lightspeed

Larry Cunningham
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

CDK Lightspeed EVO

Reviewed on 2022/02/02

Good with some limitations and necessary work arounds

Good with some limitations and necessary work arounds

Pros

Overall integration of accounting with the different modules.

Cons

Not being able to filter data on screens without building and running a special report. This applies to Sales, Pars and Service modules

Jason
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Lightspeed & Accounting

Reviewed on 2023/06/29

In general it has been a good experience. Once everything is setup it is very automated.

In general it has been a good experience. Once everything is setup it is very automated.

Pros

I like the automated features, including integration into QuickBooks Online.

Cons

It was not always clear what the company was paying for and the services that they were getting in return. Sometimes entries would not post but there is a way to correct it in the system and post them later.

Verified Reviewer
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

DO NOT BUY not worth the money

Reviewed on 2022/10/18

worst product I have ever had to use.

worst product I have ever had to use.

Pros

not much its a joke. you can easily see that people that dont have to use it in the day to day created it.

Cons

I could write a book on how bad this software is but here are the big things1-not user friendly at all has no basic info readly to go for the user. 2- customer support is non existent (which sucks because every upgarde loses more and more of the stuff you need)3- way to expensive for all the headaches it causes in the day to day and reporting.

Thomas
Thomas
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

lightspeed is a great erp for dealerships

Reviewed on 2022/02/04

Pros

Solid and almost unbreakable. Definitely something that will work without fail

Cons

Not easily customizable. Only does what it's designed to do.

Heather
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

LLM Review

Reviewed on 2021/10/15

The product is a good product but sometimes basic ideas are passed over for more exciting features.

The product is a good product but sometimes basic ideas are passed over for more exciting features.

Pros

The best quality of Lightspeed is the integration between Sales, Service, Parts and Accounting. We can track who started the sale, what parts were added and if they were special order and also what parts were used on a repair order. The inventory systems is very helpful to know quantities on hand and also to track where parts went.

Cons

We would like some better training. I enrolled all of my employees for the Lightspeed university and none of them have received a notification on where to go to sign up for specific tasks. CDK is relying on the community too much. With every company across the country, staffing is an issue and I get that CDK is in the same situation.

Response from Lightspeed DMS

Hi Heather,

Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive.

Please reach out to [email protected] to let us know who all on your team needs to be set up for Lightspeed University, and we will resolve the issue.

Thank you!
Lightspeed

Ashley
Overall rating
  • Industry: Maritime
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great software, not necessarily set up for marine use

Reviewed on 2021/10/25

We use the reservation function and it is so so difficult to use a product you have NO support for....

We use the reservation function and it is so so difficult to use a product you have NO support for. Most times when we call for help with this function, we end up explaining the the lightspeed employee what to do. Its incredibly frustrating. Other than that, I would rate this as a good product, not great.

Pros

simple layout, fairly easy to use. Nice that you can have short cuts personalized to each user.

Cons

There are so may things that could be great. It really is a shame that for simple fixes to be implemented they need to garner enough "likes" which in my personal opinion is very juvenile. I feel there are so many things that could be easily personalized, ie having a email signature, or being able to change fonts/sizes.

Response from Lightspeed DMS

Hi Ashley,

Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive.

Thank you for your note about support for reservation function as well, this will be noted for improvements.

Thank you!
Lightspeed

Barry
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

very unhappy!

Reviewed on 2021/10/26

We were told they could give us reports like we had. They said they had developed the same reports...

We were told they could give us reports like we had. They said they had developed the same reports for other dealers. During the software installation I told the installer to make sure he did that and go over with our controller. I later found out he did not he said he didn't have enough time and left. When we asked for help we were stalled or they didn't know what we were talking about. I saw the salesmen at a show a year later he assured me you could still do that introduced me to his sales manager who said they could asked me to have my controller call. We have now been told no one at Lightspeed knows anything about it and we would have to go to an outside contractor to do it.

Pros

Over all service and ship store likes the program
To date we still do not have the integration we were promised.

Cons

It doesn't give us the reports we were promised when we were sold the software.

Response from Lightspeed DMS

Hi Barry,

We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away.

Thank you so much for your patience.
Lightspeed

John
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful and Comprehensive Tool

Reviewed on 2022/01/28

Been using it for 20 years, we could not possibly run our business without this software

Been using it for 20 years, we could not possibly run our business without this software

Pros

Lightspeed has all of the features needed to run your Marine business, it just takes time to learn how to use them all effectively.

Cons

I would re-write the Rental module to concentrate on renting space for storage or slips, not boats or watercraft rentals. I would also allow much more end user control of canned forms and screens.

Response from Lightspeed DMS

Hi John,

Thank you for taking the time to review Lightspeed.

We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed.
The Ideas exchange can be found in service connect.

Thank you!
Lightspeed

Rebekah
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Overall- could use minor user friendly changes

Reviewed on 2021/10/27

Sometimes the technicians are not super knowledgeable when calling lightspeed. I have been told...

Sometimes the technicians are not super knowledgeable when calling lightspeed. I have been told incorrect information on multiple occasions. The wait times when starting a case are also getting outrageous. Every time I am on hold for at least an hour.

Pros

I like how integrative the system as a whole is, and all the checks and balances in place. I also like that it is relatively easy to use and that service connect can answer most questions

Cons

There are random fields that are not available to put in a report. There are also fields that would be better if we had the ability to change in order to be relevant/ useful to our business. The lack of integration between rental and accounting is not sufficient. It would be nice to be able to include fields from different report types together in one report.

Response from Lightspeed DMS

Hi Rebekah,

Thanks for taking the time to review Lightspeed. We are glad to hear your overall experience has been positive.

Thanks!
Lightspeed

Barb
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

opinion

Reviewed on 2021/10/19

can other credit card companies other than worldpay be used with CDK Lightspeed EVO?

can other credit card companies other than worldpay be used with CDK Lightspeed EVO?

Pros

I feel this software is tailored more for larger companies than ours. Companies where there are individuals that only do one job, ie; accts payable, receivables, payroll etc.

Cons

It would be useful to be able to switch from one store to another, without needing to log out and log in to the other company. Such as have a permission for that.

Response from Lightspeed DMS

Hi Barb,

Thank you for taking the time to review Lightspeed. You make some valid points to take into consideration for possible feature and user experience improvements.

Thank you so much for your time.
Lightspeed

Lisa
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lightspeed at a RV Dealership

Reviewed on 2022/02/11

The reports feature is quite unique because Lightspeed makes it really easy to design reports that...

The reports feature is quite unique because Lightspeed makes it really easy to design reports that any Manager wants to be able to pull along with the many stock reports in the report library. The phone app allows the Sales Consultants to scan the customers drivers license to start a deal. This really speeds up the process. The Service Advisors are also able to take pics on their app when checking in customers and save those pics to the RO. This really improves productivity in all departments.

Pros

The platform that Lightspeed uses is really a friendly platform. It is simple to use and has some great features for the Sales Consultant, Service Advisors and the Managers in those departments. The drill down feature is awesome as well.

Cons

When we were to go live Covid hit the country and we had to do it via computer and phone. That really slowed us down when it came to learning the software. I would say if we could have had a live implementation it would have gone much smoother!

Jack
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Mortons Power Equipment Review

Reviewed on 2022/01/28

Wish that it was meant more for power equipment

Wish that it was meant more for power equipment

Pros

It offers alot of options, is very thorough

Cons

It is not meant for the outdoor power equipment world

Response from Lightspeed DMS

Hi Jack,

Thank you for taking the time to review Lightspeed.

We have hundreds of Powersports and OPE dealerships using the software. Most have been using it for decades. Please let us know the details and we would be happy to help. [email protected].

We are also always soliciting program suggestions on our Ideas exchange, after all it is the dealerships suggestions and feedback that has built Lightspeed. The Ideas exchange can be found in service connect.

Thank you!
Lightspeed

mike
Overall rating
  • Industry: Maritime
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

very poor customer access for support, lack of training options , lack of new features...

Reviewed on 2021/10/15

we have been very frustrated with lightspeed over our 26 years of doing business with them

we have been very frustrated with lightspeed over our 26 years of doing business with them

Pros

it is a necessary part of our business that I wish there was a competitive alternative for.

Cons

the process to train existing dealers about best practices, new features etc is very , very weak. quick access to support and follow up from support is weak. this is a very expensive on going cost for us and LS has been underachieving in training and support for as long as we have been a customer.

Response from Lightspeed DMS

Hi Mike,

We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away.

Please feel free to reach out via email to [email protected] or phone at 800-521-0309 for customer service in the meantime.

Thank you so much for your patience.
Lightspeed

Aaron
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Lightspeed for Boat Dealers

Reviewed on 2021/10/29

Its a love/hate relationship.

Its a love/hate relationship.

Pros

I like the customization and abilities of the software.

Cons

It doesn't work well when departments collaborate. Sales/Service don't work well enough together from a billing/margin/workflow side of things. It's not web based, so working remotely in lightspeed is challenging. In sales, we don't quote out of lightspeed due to how time consuming it is, so we actually quote boats out of another software to get the sale, and then spend the 30minutes in LS to write up the final PA.

Response from Lightspeed DMS

Hi Aaron,

Thank you for taking the time to provide feedback with your experience with Lightspeed.

Thank you for your note about sales/service not working well together and making it easier to work remotely, this will be noted for improvements.

Thank you!
Lightspeed

Jared
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Software for business sales

Reviewed on 2021/10/15

I am the parts mananger and sell parts over via parts invoices and also through repair orders. I...

I am the parts mananger and sell parts over via parts invoices and also through repair orders. I find that Lightspeed has everything that I need to get the job done. Any time I have a question and someone around me does not know the Lightspeed support line has been very friendly and knowledgeable in getting the info I need to bring me up to speed. Thank you!

Pros

Very user friendly in regards to reports that can be drawn up to gather sales data for inventory purposes and also to track sales per individual part.

Cons

Have not used the system and found anything that I dislike as of yet.

Response from Lightspeed DMS

Hi Jared,

Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive.

As always, if you need anything our support team is available to you.

Thank you!
Lightspeed

Sonny
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Sonny lightspeed

Reviewed on 2021/10/29

Pros

It is very comprehensive and has so many good moving parts that are beneficial for our dealership. We simply need quicker response From support !

Cons

It is frustratingly slow and hard to get to a person for support! As much is this product cost, that should not be a problem. Please please address that ! Thank you

Response from Lightspeed DMS

Hi Sonny,

Thank you for taking the time to provide feedback with your experience with Lightspeed.

We have made contacting support easier by calling 800.521.0309 or emailing [email protected]. I will also notify our support team of your notes to improve their response times.

Thank you!
Lightspeed

mark
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

parts review

Reviewed on 2021/10/22

overall it is better than what we had but this day and age it should be more free flowing

overall it is better than what we had but this day and age it should be more free flowing

Pros

parts ordering works good for me
cashering is good

Cons

reports don't work properly
cust service quick to close cases
long ordeal to deal with parts from suppliers that have no inventory and have to buy from another one
payment integration does not do tap - very important due to current events !
difficulty with multiple suppliers for a part

Response from Lightspeed DMS

Hi Mark,

Thank you for providing feedback on your experience with Lightspeed. Any feedback we get is used to improve features and user experience to help businesses like yours succeed. We will certainly take your remarks to heart as potential ways to improve our systems.

-Lightspeed

Ken
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Expensive but worth it.

Reviewed on 2021/10/20

It cost a lot but it works like it should.

It cost a lot but it works like it should.

Pros

The ease of use and it works like it should.

Cons

Cost. I didn't purchase Lightspeed first because of the cost.

Response from Lightspeed DMS

Hi Ken,

Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive.

As always, if you need anything our support team is available to you.

Thank you!
Lightspeed

Bob
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Lightsped EVO Plus

Reviewed on 2021/10/15

overall a good product. they still have some bugs, but are working to fix them.

overall a good product. they still have some bugs, but are working to fix them.

Pros

They provide good training modules. Almost anyone who is computer literate can complete the training and be able to navigate this product

Cons

there are no features for easily changing a customer work order into an internal/sales pay work order without rewriting the complete work order and moving parts and labor manually

Response from Lightspeed DMS

Hi Bob,

Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive.

As always, if you need anything our support team is available to you.

Thank you!
Lightspeed