Rise Reviews
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129 Reviews
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
We've been using Rise for payroll and absolutely love it
Reviewed on 2018/04/10
Pros
As our company has grown Rise has always been able to accommodate anything we need. I also cant say enough good things about their customer support; from their support onboarding to quickly answering any questions that come up from payroll to payroll I have always been so impressed.
Cons
Once a payroll has been submitted there is no way to reopen it, make changes, and resubmit. i do wish I had this ability but any time we've made a mistake or needed to make a change they have always worked with us to find a solution.
Response from Rise
Thank you for your feedback. We are really pleased to hear that you have had a great experience with Rise!
Just so you know, once you submit a payroll, you can then edit it and resubmit over and over. However, once you do the final approval, the payroll is complete. Having said that, we are always happy to help to find a solution if and when you need us.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Almost a year in, and loving Rise so far
Reviewed on 2023/08/15
We've had a great experience with Rise, and it has streamlined a lot of our processes, so we can...
We've had a great experience with Rise, and it has streamlined a lot of our processes, so we can have our onboarding, payroll, schedule, time off all tracked in the same software.
Pros
Rise is easy to use, and the payroll processing module works very well. It's easy to modify a pay run without having to do a lot of tedious back-and-forth with Rise, and there are many check points through the process to make sure that all the information entered is correct before approval.
Cons
We could use a standardized info sheet to give to new employees about how to use the timecards in Rise. We've found a few challenges getting new staff comfortable with the time tracking system.
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
We've been using Rise for two years now. Overall the software is user friendly and easy to...
Reviewed on 2018/04/16
I just answered this question in the survey!
I just answered this question in the survey!
Pros
The adhoc payroll process is a breeze, and very user friendly. ROE's are very quick, we've had a few issues with the addresses that were populated into the ROE's, so check closely before finalizing them.
Chat feature is wonderful, and the support staff behind the scenes are always willing to help with issues. Being able to resolve an issue via a chat is wonderful. The chat hours being extended beyond 8 - 5 would be great. Quite often payroll works after hours (especially on Friday), so running into a problem after hours does cause issues. I recently had a situation where I called and got the answering service, and was told I had to call back on Monday. The answering service did pass my message to someone, and I did in the end get a call. It would have been better if the answering service had told me that they would pass my message on to someone, with the hopes that they'd return my call before Monday.
Cons
We've made several recommendations to Rise regarding things that could make the system a bit more user friendly. The response we've received is that any change would effect every client. Most of the changes we've suggested would probably be 'pain points' for any client using the system. This was a bit disappointing, as GroupHEALTH is a very client focused business, and I felt that Rise was as well. We do anything we can to have a better client experience.
Response from Rise
Thank you for your feedback, Pam! It's great to hear that the adhoc payroll process is a breeze, ROEs very quick, and the support staff and chat service are helpful. As a result of your feedback, we've made some changes to our support process: if you receive our answering service after hours, they will inform you that they will pass your message on to us immediately if it is an urgent matter and we will address your concern outside of business hours.
We also appreciate your feedback on how to make Rise more user friendly. We take all product feedback from customers into consideration and include it when prioritizing new development and features, with our most commonly requested enhancements taking first priority. We look forward to continue working with you - thanks again for this feedback!
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rise is Great!
Reviewed on 2023/02/17
Pros
Rise is so easy to use and has a great user interface. It is so simple to navigate through to system to find what I need. I love the payroll input sheet, it makes it so easy to make changes to payroll, and I can easily view changes to an employees pay without having to submit the entire run. Such a time saver! The Customer Support Team is also amazing, it is always easy to get ahold of them when needed.
Cons
Sometimes I will notice small glitches in the system, for example a date being in French when I have selected English for the system. Whenever I see something like this, the Customer Support Team is always able to investigate and resolve it quickly.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product for Canadian payroll, time tracking and schedule and HR integration
Reviewed on 2023/07/20
We're super happy. We needed a more in-depoth, robust, integrated payroll and HR solution and this...
We're super happy. We needed a more in-depoth, robust, integrated payroll and HR solution and this was perfect.
Pros
I like the scheduling and time tracking. We love the integration with Payroll. Saved SO much time as we were doing everything manually before.
Cons
I find it a bit overwhelming when figuring out how to set everything up - and where to go to access certain information, as some is stored in the HR section and some is stored in the Payroll section.Improvements can definitely be made in the scheduling and time tracking module. For example, the ability for other employees to see other employees schedules within the app - for more transparent shift delegation, capacity planning, shift-swapping, etc.
Alternatives Considered
ADP TotalSource- Industry: Wine & Spirits
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Room for Improvement
Reviewed on 2022/07/21
RISE has taken away alot of manual tracking and spreadsheets so it saves time for the HR team and...
RISE has taken away alot of manual tracking and spreadsheets so it saves time for the HR team and managers with admin tasks. Employees are more in control of their information, and can make changes/requests very easily. The tech team seems to move a bit slow, and not sure if its due to lack of staff or a high number of service tickets, but it can be a bit frustrating waiting for a resolution for 7-15 business days.
Pros
I like that it is a whole program, meaning admins and employees can go to one spot to get information, and you do not have to deal with multiple platforms and programs. The KB articles are wonderful resources to use to solve problems/issues without having to send in a ticket. However there is still room for improvement, with the functionality of the the various modules speaking to each other. Also needs some simple fixes, like the calendar having a choose the date instead of scrolling month by month; but overall its a great program.
Cons
The reporting feature within payroll is very complicated, hard to pull data that we need so we end up having to create our own reports. Some of the modules do not speak to each other; changing a start date doesnt flow over the compensation start dates, onboarding defaults to work email and phone number when should go to personal; calendars are tedious as you cant choose a date, but need to scroll month by month. Its definitely a work in progress with areas to improve quite easily.
Reasons for Choosing Rise
Pay at work was only a payroll program, and we needed a full HRIS. It ultimately came down to cost and what RISE was doing for future releases of programs, like performance management and onboarding that really got us excited.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Quite a disappointment
Reviewed on 2021/09/25
Pros
It is a Canadian company. It served the general purpose of payroll for our start-up. It had some great merits but in the latest update, the positives were really taken away.
Cons
2 months ago, I signed up for their Rise Lite platform which was promised to be free for life up until 20 employees. Since then, I've signed an agreement that clearly says it is free for life. Last month I received a newsletter from them informing me that they are no longer offering free for life and that I will need to pay $30/mo + $6/mo/employee. It really felt like deceptive sales tactics to acquire users, get them to invest time and energy into learning how to use their product and flip the switch and make them pay.
Furthermore, their website's pricing page has absolutely no mention about a base $30/mo. Their cheapest plan is listed at $6/mo/employee (no disclaimer, no information about $30). I'm not sure if this $30 is exclusive to previous customers or to new customers as well. I sent them an email but they are currently dodging the question. Everything feels so shady here.
Other than the above, their product has quite a few bugs. It is not intuitive to use and you constantly need to reach out to their support or read their support page to figure out how to use their platform.
Response from Rise
I'm sorry that this change has been frustrating for you. While we thrived to offer Rise Lite free payroll for the past three 3 years for thousands of businesses, the amount of R&D and support required is no longer sustainable.
As Rise evolved into an all-in-one platform that seamlessly integrates payroll, HR, performance, time tracking, benefits and more, we wanted to further our commitment to a single people-centric platform rather than standalone products such as Rise Lite.
We hope that our clients who enjoyed Rise Lite in the past can justify the small fee for the value being offered with Rise Start, which includes not just payroll but essential HR features that help foster engagement and retention while cutting down on admin work.
The monthly base charge applies to clients with under 20 employees and covers fixed activities like T4s, ROEs, government remittances, reporting and live support.
I hope this helps clarify the reasons behind the decision.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
RISE are incredibly customer focused. They spent a lot of time getting to know us and our...
Reviewed on 2018/04/18
It moved our manual processes to automated for absence tracking, employee file management and...
It moved our manual processes to automated for absence tracking, employee file management and access which made we could focus internally on more strategic objectives and allowed us to provide improved customer service to our staff.
Pros
Ease of interface for employees including employee photos. Ability to track all types of absence. Able to upload employee documents to their employee file which they can access online 24/7 access.
Cons
Some initial issues with Quebec set up in relation to payroll and benefits which involved our finance staff having to do a lot of work manually which was not anticipated. This has now been resolved.
Response from Rise
Thank you for your review, Catherine. We're so pleased to hear that Rise helped improve customer service to your staff and free up more of your time so you could focus more on strategic objectives. We also want to apologize for any issues related to the Quebec set up that may have caused you more manual work. We would very much appreciate any more feedback or comments you may have in future. Please feel free to reach out to us anytime using the contact details below.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really easy to use payroll system with extremely flexible reporting
Reviewed on 2017/10/03
Reports that work for our workflows and needs.
Time for payroll, cost and ease of use has been...
Reports that work for our workflows and needs.
Time for payroll, cost and ease of use has been substantially reduced.
Pros
The user interface is really easy to read and interact with.
The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream.
Customer service is good, with a chat feature on any page.
Relatively affordable
Cons
Reporting engine is a little slow with slow load times.
They are working on a direct integration with NetSuite for years now, still waiting for this feature.
Response from Rise
Hi Gabriel,
Thank you so much for the wonderful review! We're so happy to hear you love Rise and that you find it easy to use.
It's great to hear your feedback about NetSuite and the reporting engine's load time. We will be sure to raise your concerns with our development team.
The fact that you said, "The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream" is our dream come true, so thanks so much for that!
We can't wait to continue rolling out new and improved features for you and our other clients.
If you have any questions at all, please feel free to get in touch with our Client Services Team at [email protected].
All the very best,
The Rise People Team
- Industry: Computer Hardware
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
My first 2 years were good with Rise but 2017 was a disaster.
Reviewed on 2018/04/13
Online payroll versus previous provider
Online payroll versus previous provider
Pros
The software itself is pretty good. A bit weird process but once you get used to it it does the job. I switched from ADP Telepay which was really bad as my changes were often not actioned.
Cons
Customer support team is horrible: they take too long to correct mistakes.
Calculated CPP and EI incorrectly in 2017. In December 2017 the paystubs were wrong for YTD salary which took them too long to correct.
Response from Rise
Thank you for your review. We're glad to hear that you've had a good experience with our software and we are sorry about the difficulties you faced in 2017. Please feel free to reach out to us anytime using the contact information provided below if we can assist you with anything. We take this kind of feedback seriously as it is valuable in helping us improve our service.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Glitchy product, poor customer care
Reviewed on 2022/01/27
I used to be a big supporter of RISE, them being Canadian small business but now I am walking away...
I used to be a big supporter of RISE, them being Canadian small business but now I am walking away as I don't think the product or support will improve. The company seems to be focused on adding new features but basic functionality that is a must-have is not working properly.
Pros
My organization signed up with RISE for payroll over 4 years ago. The program looks nice and simple to navigate.
Cons
Customer care over the last couple of years has drastically fallen. Our issues are unresolved for weeks and we have to keep following up to get answers. The program has a lot of bugs or glitches and you can't fix anything or no workarounds can be found. The reports are super basic and no setting can be saved, resulting in a lot of re-work.
Response from Rise
Hi Polina, thank you for sharing your feedback. Based on your comments, it's clear we've missed the mark in meeting your expectations. I want to let you know that we value your insights and I have shared them with the team to help us improve.
Please know our entire company is focused on righting the ship and we're working hard to rework our processes so we can deliver the customer support you deserve and expect. I can assure you this is 100% of our focus from leadership all the way down.
We would love the opportunity to make this right, please reach out to me [email protected] so I can follow up directly.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Best cheap option
Reviewed on 2022/11/17
Support has always been lacking here it can take days to get a response and payroll is time...
Support has always been lacking here it can take days to get a response and payroll is time sensitive. I wish they had a call center or live chat available during business hours. This year the system made an error in my pay cycle dates and it got messed up no one at Rise was here to help i had to reach out several times because i had over laps of pay dates on employees pay stubs my dates didnt match up it was a mess. I got very basic email on how to fix it all MYSELF this was a Rise issue not mine i was shocked no one would help fix this. I also made a comment how this would then effect ROE's and possibly T4's throughout the year and it did. All ROE's were incorrect and again took days for Rise to respond how to fix this and it was again left to me to fix their error.
Pros
This is the best cheap payroll service on the market. Running payroll is simple if everything is set up properly. On boarding employees is simple
Cons
Support is not great can take days to hear back from support and when its regarding payroll time is of the essence. Running any type of off cycle payroll is extremely painful and never turns out right, taxes are always wrong and way to high. Having salary and hourly paid employees i have to have two different companies and have to run two payrolls each run would be nice if it was all in one payroll run.
- Used Weekly for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
System is easy to use but there is a lot of manual inputting.
Reviewed on 2018/04/10
Pros
Using Rises software for smaller business is very cost effective. Once the system is set up properly it is very easy to use and have reports made. As long as you are accurate the automated system completes everything you need.
Cons
If things aren't set up properly it is a pain to work with. There a few times where you cannot access the system but after an hour, the system is back. If you have a larger company it isn't time effective to use as there are many inputs that you must do manually.
Response from Rise
Thank you for your feedback, Enrico. We appreciate hearing your thoughts and are glad that you are now finding the system easy to use.
Rise provides the ability to import inputs, outline formulas to help calculate outputs, and enter default values per employee, department, or company. Our client service team would love to help you automate this, so please feel free to get in touch using the contact details below. Also, please let us know if you ever experience downtime so we can investigate immediately. Thanks!
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love the emailing of pay statements and T Slips!
Reviewed on 2018/04/11
Easy of use, can be done anywhere and the email of the pay statements. The payroll is great for...
Easy of use, can be done anywhere and the email of the pay statements. The payroll is great for any size company, big or small.
Pros
The software is accessible from any device you use, it's easy to use and I love the emailing of pay statements and t slips. I also like the ease of the payroll input screen, adding or changing employees, etc.
Cons
I don't really have any cons other than the reports as they can be difficult to create. I also find it frustrating at times if Rise does not communicate software changes that affect the user but that isn't often.
Response from Rise
Thank you for your review, Pauline. We're delighted to hear that you've found our software to be easy and accessible to use. We appreciate your feedback on how we can improve with our reporting feature and with our communication of software updates. Should you have other recommendations for us, please feel free to connect with our client service team through the contact information provided below.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
About rise
Reviewed on 2023/10/26
Easy to use.
Easy to use.
Pros
The payroll function is easy to use . And we can easily modify it in the payroll sheet.
Cons
The HR function is a bit complicated—mostly the part of creating an employee profile.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great system that has everything
Reviewed on 2023/03/14
Pros
It was so easy to implement and use and continues to update with new features.
Cons
There are always quirks but Rise does a good job of fixing bugs and taking feedback for new features.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Steer clear of Rise
Reviewed on 2021/11/30
We were brought on pre-pandemic and things at first were great! The onboarding, service and...
We were brought on pre-pandemic and things at first were great! The onboarding, service and success teams were all fantastic. COVID hit, and they let go of all of their staff. It is impossible to get any kind of support or service from Rise. Which is compounded by the amount of errors that their system makes. BIG payroll errors. Government reporting errors. Vacation pay errors. We are embarrassed to be using this product because it reflects poorly on our brand to our employees. Do not buy Rise.
Pros
The benefits admin is fairly straightforward. This is the only decent feature of the system.
Cons
Mistakes, no service, billing errors, government reporting errors, cannot get a hold of anyone.
Response from Rise
Thank you for taking the time to share your feedback. We're disappointed to hear you've had such a poor experience lately. We understand your frustrations with payroll errors and this should definitely not be the case. We would love the opportunity to make this right, please reach out to me [email protected] so I can followup directly.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review Of Rise Software
Reviewed on 2020/04/08
Pros
The process for biweekly payroll, T4s and ROEs are very easy to use. T4 reconciliations have always been a breeze and on the spot. The Rise People Team [email protected] and their toll free 1-888-393-3483 & chat box are convenient avenues to get help.
Cons
Our accounting software is Adagio, which is rather obscure, but predominant in the Non-Profit world. There is no integration to import payroll data directly in Adagio.
Response from Rise
We're glad to hear that the process for biweekly payroll, T4s and ROEs is easy to use. We have a journal entry utility that maps journal entry codes to payroll codes and creates an import file that you can import directly into your accounting software. Please contact us at [email protected] or 1-888-393-3483 and we will be pleased to help you. Thanks!
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The software is very user friendly. Customer service is friendly. Value for the money....
Reviewed on 2018/04/13
Pros
The product is user friendly. Their is a chat line so you can solve problems quickly. Most of all, it is value for the money and you don't have to go into the office to access this. You can use this from any location.
Cons
Minimal training was provided. Added features should be considered and cost could be bundled. The software is not at 100%. Few tweaks to fix problems are needed.
Response from Rise
Thank you for your review, Cecilia. We're pleased to hear that you've had a great experience with our client service team. We'd love to hear more about your feedback and your suggestions for improvements to our software. Please feel free to reach out to us through the contact information provided below.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Overall pretty easy to use.
Reviewed on 2018/04/13
Pros
What I like most about this software, it makes doing payroll easier. It takes care of all your payroll deductions and T4 information at the end of the year.
Cons
What I like least about this software is the strange, unexplainable glitches.
Also some of the reporting is hard to find or doesn't give you all the info you are looking for.
Response from Rise
Thank you for your review, Claudia. We're glad to hear that our software has made payroll processing an easier task for you. We appreciate your feedback on our software and on our reporting features. Our team would love to hear about your experience and your suggestions for improvement. Please feel free to reach out to us using the contact information below and we would be happy to help you.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Industry: Defense & Space
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very intuitive software
Reviewed on 2018/04/13
Save time and money!
Save time and money!
Pros
I find it very easy to use and the customer support - specifically live chat - makes it even easier if I get stumped
Cons
Only real issue is how long it takes the pages to refresh after you input, modify payroll. Also, report downloads take longer than I would like but I simply run it in the background until it is done :-)
Response from Rise
Thank you for your review, Shelley. We're happy to hear that our services have helped you in maximizing your resources and that our customer support experience has been positive. We appreciate your feedback on the speed of our software and will definitely take this into consideration as we continue to improve upon our product.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Have used Rise since it came to us. Some good things and Some not so good things
Reviewed on 2018/04/13
Pros
Keeps track of most things for the people that work Monday to Friday. Able to write notes as to why that person had days off.
Cons
I run a shop that works 24/7. Rise does not keep track of people working on Saturdays and Sundays.
Hard to keep track of holidays and missed days.
Response from Rise
Thank you for your review, Steve. We're happy to hear our time-tracking functionalities have proven to be beneficial to managing your workforce. In regards to your feedback, our time off module is designed for a salaried workforce. If you use our Time & Attendance module, it includes scheduling, time off tracking for a variety of work schedules, attendance tracking, approval workflows, and more. Should you wish to request a walkthrough of these features, please feel free to reach out to our client services team using the contact information provided below.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love this software, it's very user friendly, saved my lots time with the whole payroll process
Reviewed on 2018/04/10
Time saving and efficiencies when procession the payroll
Time saving and efficiencies when procession the payroll
Pros
User friendly - the custom reports saved me lots time while reconcile payroll on a monthly and yearly basis.
Customer service - Whenever I need help, the support team is always there !
Cons
We did experienced few discrepancies while we transfer YTD into the system. Thus, at year end, we had some issues with CPP and EI YTD total. Also, for employee benefit , there were few errors in the input sheet. Rise can improve the accuracy in terms of manual adjustment
Response from Rise
Thank you for your feedback. It is good to hear that you find our software user friendly and that the custom reports save you a lot of time. We are also pleased to know that our customer service has been helpful. If there is anything we can assist you with in terms of discrepancies, input sheets, or any other issues, please do not hesitate to contact us using the contact details below and we would be happy to help.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
For the most part it is easy to use. However, there was quite a learning for me to get there.
Reviewed on 2018/04/11
Pros
How quickly I can process my payroll. I can get the whole thing done in less than 15 mins. I also don't they offer very patient and clear customer service.
Cons
I would like a heads up when I need to submit an early payroll (eg Christmas) I got a notice my payroll was about to be late(causing me to panic) but no notice I needed to submit early.
Response from Rise
Thank you for your feedback, Melanie. We're happy to hear that our services have helped you to increase the ease and efficiency of your payroll processes. We apologize for the confusion you previously encountered with our early payroll notification. Our team is committed to ensuring our customers are provided with full support in their payroll processing, which includes ensuring that we continue to provide proper notifications in advance.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Functional, but not pretty to look at. Automatic reports are limited. Better products out...
Reviewed on 2018/04/13
Intermediary with our Health benefits provider
Intermediary with our Health benefits provider
Pros
Customer Service - When I have an issue, they help with it immediately, always very friendly and helpful
Cons
Aesthetically very utilitarian.
Even then, some functions are not clear.
You are not given notice that an ROE you created has been rejected.
Response from Rise
Thank you for your feedback, Clara. We're happy to hear that you've had a great experience with our client service team. Your feedback on the ROE rejection has been flagged and we have raised this on our list of priorities to address. We appreciate your feedback on our product and welcome you to share any other ideas and suggestions you may have for improvement. Please feel free in get in touch with our team using the contact information provided below anytime.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483