Solutionreach Reviews

Patient communication is intuitive and easy to use.

Inability to see provider detail with the schedule on the app.

Good reporting features and easy to use. It is easy to track open rates and other useful information for your campaigns.

Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don't admit their errors which is very frustrating.

Solutionreach is an easy system to navigate. Being able to see the conversation thread is invaluable.

Occasional errors on sending messages and occasional system issues created problems.

Automates the never-ending task of patient confirmations and recalls

Randomly skips some tasks and the server tool crashed frequently

Nothing - everything was difficult and was not user friendly

Customer service & usability - nothing that was told was great - text messages are limited to certain amount of characters- trying to get out of a contract was difficult

Texting clients is easy on the desktop app AND on the iphone app! Chat support is excellent. Customer service is equally wonderful and helpful.

I keep getting SR Communication errors and issues communicating with my server.

I like the amount of integrated services to provide better quality of patient service from the programming to the confirmation of your appointment and the systematized form that allows to increase the number of patients and therefore the level of earnings of the specialists.

Only a detail that greater technology greater dependence on the Internet network which can provide instability if it fails. However, they have a courier service which could compensate for any failure.

Software is easy to use and allows company to have the ability to customize to your unique needs and message when it comes to reaching out to customers. Multiple platforms (Voice, Text, Email) allows customer to be reached on their preferred mode of communication

Did not integrate with our scheduling system so ultimately we had to move away from this product, which was unfortunate because we really enjoyed the initial support we received from the SolutionReach team.

Couldn't be easier to use as a patient. Messages go straight to your email. No need to log in or set up an account.

Graphic design in messages could definitely be better done. The emails look outdated.

If this product actually works, it is hit or miss.

Stopped sending reminders for 2-3wks. Glitched and sent way too many reminders, getting many of our customers to complain/reply STOP. Does not autosync as it claims- we have to go in manually to sync the schedule almost everyday and it only updates twice daily so does not capture and reflect changes in a respectable amt of time

The software turned our simple phone system to messaging offering another way to engage our patients and potential patients.

Would love to be able to do patient appointment scheduling online, but doesn't adapt to our emr, but we keep checking back!

I really liked the review system built into the software, good online reviews are a cornerstone of attracting new patients and Solutionreach made it easy to send out. They also sent all reviews through a filter, and then automatically put up the good ones on your website.

The website was clunky, with a lot of features I was never trained in using, or interested in for our practice. It's also a very expensive product, and we were stopped from canceling use for a long time because they were basically holding our reviews through their software hostage. Once you stop using the software they delete all of those reviews, and we lost 50+ 5 star reviews, as well as it being an overall huge hassle to switch. They don't make it easy at all, and it was very frustrating.

There is nothing this software does that any other PRM software doesn't do as well or better. There is nothing to value most about it.

SR Conversations has not worked well since we added it to our SR package in November. We have spent countless phone calls trying to reinstall, update our OS, anything to correct what is clearly a problem with their system. The delay in connecting to their server is up to 30 minutes PER MESSAGE. We constantly shut down and restart both the app and the browser version of SR Convo to see any texts. They clearly pushed and launched a product that was not ready for release. When I called today they have TURNED OFF THEIR PHONES so no one can reach anyone at their company directly. Forcing us to use their "Chat" option, which, SURPRISE! takes 20-30 minutes to connect, only to be told for the 100th time their engineers are "working on it". Have we received any compensation for a program we pay for, but can barely use? Nope! All very ironic for a company focused on "revolutionizing relationships". More like dissolving relationships. We are actively looking for another PRM software provider.

Costumer service stinks! Impossible to get a hold on to anyone!
Worse yet, they don't even have a phone number to call!
If you need anything resolved, you need to go to their wesite, type in your username, type in your password, log in, find the page for support, find a page for the chat support, wait however many minutes it takes for someone to show up on the chat, then you have to identify yourself, give your name, number, name of your office, then you have to request for a phone call, then you have to wait for a phone call, then you have to talk about any problems you may be having with the software (and believe me, you'll have plenty...!!!), then the guy you just spent 15 minutes explaining your problem over the phone is going to tell you something like: "I just answer phones, I need to transfer you to a technician who can help...", then you have to be on hold again for so long that you can even write a long review such as this one as you wait for them to pick it up (I'm literaly writing this as I'm on hold for them...), then you have to explain your problem all over again, hoping it would be solved by that person at the first time they try, and then pray to GOD it never happens again (which, it will), so you dont have to call these guys ever again! Not productive at all!
And they though that changing to chat-only support would be a good idea....! ... Very disapointing, SR!!!!

Solutionreach can do quite a bit and it's great that they're always innovating and trying to add more value to their customers. The customer service was also pretty good.

Altough it's a great tool, it can be a little expensive. Especially if you have a tool like Dentrix. There's already a capability in Dentrix to send out reminders to patients. However, with that being said, you can obviously do a lot more in Solutionreach than you can in Dentrix

We have used this company for several years, but basically onto to confirm appointments. We realize there is much more to it, as per the sales rep, however, getting a person at SR to actually explain how to implement these bonuses is difficult.

We paid for it for years, then recently went with a beta testing of cloud based program and solution reach is to be included with the testing. I came across a charge last week on my credit card that they had on file previously. My team called to discuss and it was to be refunded. Today, yet another $329 is being charged to the same credit card, in lieu of a refund. So I need to recall and now freeze my credit card so they do not have anything to charge inappropriately.
Right now is not the time to be doing this to peoples credit cards, nobody has time to deal with this incompetence.

This software is super user friendly and integrates perfectly with our Nextech software.

Can't think of any issues we have encountered after several years of use.

Originally SolutionReach worked well for transferring patient reviews to a testimonials page on our website.

All of the software failed. Simply quit-working. Could no longer integrate with our patient management system and no one was willing or able to help to get it back on track.

Great to send reminders to patients about upcoming appointments. Easy to create and send newsletters and notifications to everyone or a specific group.

Was hard to set up initially. Tech support members change often and many times we have to do an online chat to resolve issues.