bike.rent Manager Reviews

Customer service is fantastic. Very quick to respond, understands my questions better than I do, and always has an answer (albeit not always a solution) that makes sense and allows for understanding between my team and BRM. Keep up the great communication as you work towards building out your feature set.

Feature sets didn't match up extremely well with our business initiatives. However, we were still able to get the job done with what is currently offered.

BRM to Stripe to XERO(accounting software) integration made book keeping much more efficient and online payments increased.

When given the option to complete a booking form or express booking via BRM the majority of customers choose to use BRM

Training staff how to make manual bookings and use brm.

Setting up bike servicing processes.

Glitches with loading the app.

Limited functionality on mobile device.

Online bookings increased. Easy to train staff to use and customers to book bikes.

There's alot of potential to completely automate and integrate with other tech, apps and crms. Finding time to schedule time to explore this potential and create a road map specific to River Riders with BRM is very challenging.

Comprehensive. It handles all aspects of the bike rental process

I can't think of anything that this product lacks

Easy and complete booking system with lots of thought put into each aspect.

Visually my eye get distracted moving amongst all the info on a page. Might just be me getting used to it.

Easy and clear flow process, cluod service

this software work properly in any country by its cloud service.

Easy to understand, not to complex! I managed to be online up and running in 1 day!

The user interface can be more "adaptive" when you resize windows some buttons can be hidden.

Easy to understand user interface.
Also very easy to swap assets on bookings and customize dates.

The removal of the battery system and barcode mode on the maintenance side. We had a completely digitized method of checking bikes and to see what was ready / available which has been removed on the latest overhaul. I hope this feature comes back!

BRM has allowed me to have complete control over my rental fleet. No more guessing which bikes are supposed to go where, no more overbooking, no more angry customers.

BRM is going through some major updates and improvements. The team at BRM is so fast that sometimes the updates catch my employees off guard. Getting this level of detail and control can create complexity in the user interface, and while there is consistent improvement in the product , you need daily exposure to the system and UI to be proficient.

BRM gets our operations much easier than it was before.
The shared inventory between on-line and in store gear is a key tool to be able to rent on-line without compromising our operations.

There is no local on-line payment processor for my country (Chile). It gets us a lot of work manually processing reservations

From start to finish this product is built for equipment rental....especially for bike rentals it does wonders..
Clients will choose bikes, sizes, accessories, drop-off location and pay....without one single call or email......
AMAZING...

None at the moment for me...maybe when creating a booking manually you could input both first and last name...other than that...excellent

This software is exactly what we need for managing our bike rental activity. In my opinion it is the only very specific software on the market, built for bike rental purpose.

Nothing that we don't really like in Bike Rental Manager.

easy to use, easy to explain to staff,
swapping bike is easy,

the activity solutions, i would like the pricing is different then the normal bike rental

It's User friendly, fast customer support.

Some "Extras" should be implemented (i.e. you can't set a quantity for extras items/assets)

We sampled, tested and immersed ourselves in all systems we could find for bike rental. BRM was the obvious choice and on the occasions we needed assistance - the online help facility and personal help was exceptional!

My confidence in our new venture is supported by [SENSITIVE CONTENT HIDDEN] and the BRM system!

I can not be more positive! The future is bright!

It just works! There is nothing more to add!

It is set up in a way that makes it very intuitive to use.

Only because my business is different to other bike hire businesses, it would be good to have inventory management capabilities that deal with the complexities of the different services my company offers. Therefore meaning the meta model in place enables both bicycles and bicycle accessories to have a one-to-many relationship to the various service packages offered.

easy to use, great support, nice staff,
We have been looking for a long time to get a software like this, which specializes in the bicycle rental.
Keep it up

It would be nice if there were all menu items in German. Then the incorporation of employees would be a little faster. But you can not have everything ;-) We are happy so far!

The ease of use once you get started. Good

Being able to get answers to questions a bit sooner.