ServiceMonster Reviews
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14 Reviews
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Necessity for my business
Reviewed on 2023/11/03
We were fortunate to have this service and it really helped us stay organized with our customers.
We were fortunate to have this service and it really helped us stay organized with our customers.
Pros
Helped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed. Appointment times, pictures of projects to be completed and notes and needs of the customers. Inside billing worked well and charged customers credit cards was nice.
Cons
Nothing really. After understanding how the app worked it was just what we needed.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great customer service, good system, has some quirks.
Reviewed on 2023/03/08
I like them, they try hard and overall have a good product besides some irritating guirks. I have...
I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus!
Pros
The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze.
Cons
There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet.
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
New user
Reviewed on 2023/02/28
Decent product for the price. Customer service is good to work with.
Decent product for the price. Customer service is good to work with.
Pros
Fairly easy to use, easy transition upon start up, invoicing in timely manner once job is complete. Customer support has always been available when needed.
Cons
The program BUFFERS or stays LOADING way TOO often on both Phone app and desktop version. We spend TOO much time waiting for program to load. Phone app could be better like the desktop version. Phone app limited in some areas.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My right hand person
Reviewed on 2023/03/14
I always recommend ServiceMonster two other business owner in various industries.
I always recommend ServiceMonster two other business owner in various industries.
Pros
As a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem
Cons
I can’t think of anything I did not like about ServiceMonster.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awesome Software
Reviewed on 2023/03/14
Absolutely wonderful program. I am a fan of Service Monster.....
Absolutely wonderful program. I am a fan of Service Monster.....
Pros
FMS is absolutely the best idea for customer retention as well as keeping a solid data on flow of percentage .Extremely user friendly program. Customer service is unbeatable. They always have an answer and very honest and proficient with the program.
Cons
The only part that gets complicated is the filtering on the marketing section. Definitely can be worked to get it easier .
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Overall worth your money
Reviewed on 2023/03/14
Pros
Service monster is user friendly but also very in depth. Once you learn the system its pretty easy to maneuver.
Cons
Using the drip campaigns and other marketing features are somewhat difficult to understand at first. I would love ServiceMonster to have a training class so I could utilize more features. Or having the ability for our technicians to apply payments to invoices without the access to change/alter the invoice (more restricted access) would be nice.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The grandfather of digital home service software.
Reviewed on 2023/03/15
I can honestly say that I have never had a bad experience with service monster.
I can honestly say that I have never had a bad experience with service monster.
Pros
Service monster is not a big corporate nasty company that is money hungry. They take a genuine interest in their customers and employees and deliver a simple and consistent experience.
Cons
I think it can be improved but with time I trust that this will continue to progress.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Decision Ever Made
Reviewed on 2021/02/14
Love SM. Awesome tool. Saved us a boatload of money by making us more efficient.
Love SM. Awesome tool. Saved us a boatload of money by making us more efficient.
Pros
The ease of scheduling and the ability to group jobs in the same area reducing the cost of traveling.
Cons
Gets slow between April thru September. Would love for the daily report to have the est and actual hours tallied for the day.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We loved out time with Service Monster!
Reviewed on 2020/12/03
We had such a good experience with Service Monster!
We had such a good experience with Service Monster!
Pros
We loved everything about the software and the ease and accuracy of using it.
Cons
ServiceMonster was originally designed for carpet cleaner who have 1-3 trucks. As a larger cleaning company we ran 20+ routes per day. Service Monster did not have the ability for us to manage many accounts at once.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very happy with Service Monster
Reviewed on 2023/02/21
Pros
The software is easy to use and the customer support is the best. When you call they address your concerns quickly.
Cons
On occasion when inputting things the software moves slow. This doesn't happen often enough to be a major concern.
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
a better option for recruitment
Reviewed on 2017/08/31
Pros
There are many portals available in the market but if you are looking for C2C candidates this portal will help you
Cons
few improvements are required. Some times it bit difficult to find the candidates here which are available in other job boards
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Nice tool to use
Reviewed on 2017/08/31
Pros
This is a good tool to find best talent in the market as the have a very good data base which can be effectively used.
Cons
There are no such cons but its price is bit high and also few more filters can be added to make it more effective.
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awesome tool
Reviewed on 2017/08/23
Pros
The service is outstanding and I don't know how anyone can grow their business without this. Anyone not using ServiceMonster should seriously reevaluate their marketing and service strategy.
- Industry: Public Relations & Communications
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
As far my concern Monstar software is a very good software.
Reviewed on 2017/07/11
Over all it is a good software
Over all it is a good software
Pros
It is one of the most convenient recruitment tools for the recruiter much simpler to use it is a very good software indeed.
Cons
According to my view point monster the resumes are delivered a bit later than expected, it is something to be kept in mind while using it.