Text Request Reviews

I like that all attorneys and paralegals get the texts so, we can all work together to make sure the texts are replied to.

I do not like how you have to mark a message as resolved for it to drop off your feed

The application is easy to use
Great customer service.

None that I have experienced as of yet, so far all pros

I like that its an easy reach out for customers

I don't really use it enough to have a con

Sharing across multiple users is very convenient! And customer service is top notch, they are very responsive.

I don’t like that I can’t do group chats in the same way I can with a cell phone. Sometimes I need to text with customers or employees as a group so they can respond back and see each others’ responses. Unfortunately the group text functionality in Text Request just sends texts to each person in the group individually.

The ability to quickly and effectively reach associates, streamlines communication, ensuring messages are delivered and received in real-time.

Unable to unsend messages send to associates

can save patient's numbers and conversations

wish there were better templates to choose from

Great way to connect with clients and helps to send them review requests.

Sometimes the multifactor authentication is problematic.

It is very user friendly. There are options to help if you need any extensions.

Nothing at all. It is pretty easy to navigate.

Easy way to communicate with our patients.

Cannot delete old text messages, it would be nice to remove old messages from past patients.

the google extension because i can sent message faster

sometimes i don't receive notification from the app

I really enjoyed that Text Request allowed us to transfer our contacts from our previous texting platform. It helped us maintain clear communication with each of our clientele. Their group messaging function is also very useful, and I'm thankful that there are safeguards that it presents to us for use in avoiding group messages to patients from being marked as spam.

There aren't many complaints that I have about their services, but sometimes I notice that my text conversation with a contact does not appear within the "Conversations" tab when I search for them by phone number. Instead, I have to find their contact in the "Contacts" tab and then be redirected to my ongoing conversation with them from there. It happens very rarely, but it does slow down our communication processes when we do encounter a hiccup like this.

Being able to contact clients, other of our locations and staff with one relatively simple platform.

Not a lot of after hours contact. With clients that are open 7 days a week, having someone available can really help with the client satisfaction of the service.

Text Request saves us so much time and makes communicating with our clients and their team members so easy and quick. NO more wasting time calling them with updates or questions, a simple text that any of our team members can respond to and keep the conversation going. SOOOOO valuable.

I don't like that when we send our group texts they come across as individual texts to the people we are sending to. Makes it confusing to know if everyone received the text or not. We send group texts for a reason so it would be great to receive them as group texts so we can continue the conversation as a group.

This is a great tool for sales and communication for a small staff like ours.

The group texting could be improved on ease of setup

It is easy to set up, is well organized and allows you to stay organized even when sharing the service with a number of team members. (Clear differentiation between which users are/have responded).

Customer support is sometimes slow responding to requests for assistance.

The fliexibility to do what I need to do, when I need to do it. We use TR for marketing and current client interaction.

It seems super overpriced, but there really isn't anything on the market that seems competitive.

Works lovely to text those applying for work, especially for setting up interviews from the indeed app.

I can't attach names from indeed to the phone numbers.

My veterinary team and I utilize Text Request primarily to live chat directly with pet owners. We love the ability to chat and that it offers our clients an alternative to speaking on the phone. We also very much like that we have the option to take payments via text and schedule messages for a certain date/time.

For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading or sending messages, as well as a lack of capability of handling certain attachments that are important to send to our clients (estimates, invoices, etc.). Additionally, since I began using Text Request nearly 2 years ago, we have never had the ability to use the "mark as paid" feature; We simply receive an error message when attempting to mark something as paid. This has been reported by me personally to the Customer Support team on several occasions over the past 1-1.5 years and has yet to be corrected. Finally, I do wish that clients would NOT receive a text notification once their payment has been canceled as it tends to confuse people; I would prefer this feature to remain internal only.

Text Request offers powerful messaging features that enable businesses to excel in customer engagement and operational efficiency. From SMS Chat for live website interactions and lead capture, to Mass Texting for confidential group messaging, and Payments for secure transactions, Text Request covers diverse needs. It also simplifies review management across Google and Facebook, integrates seamlessly with existing software via API, ensuring flexibility and effectiveness. Ideal for businesses aiming to enhance communication and customer relationships effectively.

That the search function does not include the #'s in the guest's name. We add condo #s.

Everything! There is not one thing that I dont' like. All features that my business uses work great and are so easy. They have helpe our business tremendously with setting up customer appointments and just keeping in touch witht hem.

I can not think of anything that I don't like.

As a seasoned insurance professional, I've navigated through various tools and platforms aimed at enhancing client communication. However, none have quite matched the efficiency and effectiveness of Tet request.
From the moment I integrated Text Request into our workflow, communication with our customers took on a whole new level of ease and convenience. Text Request has revolutionized the way we communicate with our insurance customers. Its user-friendly interface, personalized approach, and commitment to security have made it an indispensable tool in our arsenal.

One notable drawback of a texting platform for clients, especially if it lacks a spell check feature, is the potential for communication errors and misunderstandings.

At my company we use tect request on the day to day to communicate with our guests. Alot of people prefer text over calls, and its a great tool especially when we just have information to pass on, or need a answer questions at the guests leisure.

You have to be on the actual tab of text request to get an alert. It does not chime unless you are on that tab. We have been experiencing some glitches, but usually resolves itself within the hour.