Titan GPS Reviews

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78 Reviews
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Emcon St.Paul
Reviewed on 2024/11/26
My overall experience is positive. Im able to dispatch and see overall where my uintsxare located.
My overall experience is positive. Im able to dispatch and see overall where my uintsxare located.
Pros
Im able to track my units and redirect them to where they're needed.
Cons
Some time the tracking is not in real time.
Response from GPS Insight
Great to hear, Danny! Thanks so much for the review!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall a good product
Reviewed on 2024/12/05
Overall the support staff are helpful when their services are needed, although reaching support via...
Overall the support staff are helpful when their services are needed, although reaching support via phone is a challenge. Via email or support ticket is the way to go
Pros
Easy web services and portal. The installation is very straightforward. There are a lot of options and reports you can run on the portal.
Cons
The AP1 camera units we had were plagued with bugs and issues. We completely switched to just GPS OBD2 dongles and haven't had any major issues since then.
Response from GPS Insight
Great to hear that the OBDIIs are working for you, Bruno! Thanks for taking the time to share your story!
- Industry: Construction
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not buy this product
Reviewed on 2024/08/07
Terrible. Horrible. Wish I never heard of them. DO NOT BUY
Terrible. Horrible. Wish I never heard of them. DO NOT BUY
Pros
Not a thing. I was ripped off and taken advantage of like the fella with the title “taken for a $$ ride”
Cons
I asked specifically if we would need the with the new regulations, told them about our company and how far we travel and they said oh yes. They en suggested a contract as it would be “cheaper” for me and cost me a ridiculous amount of money when I found out we didn’t need the at all. I tried to resolve with them, and basically was told too bad. I can’t even give these piece of crap things away. DO NOT BUY
Also customer service, don’t bother commenting that you will reach out. That’s a load of crap too.
Response from GPS Insight
Hello Arlene, we apologize for the issues that you've been having with our product and service. Someone will be reaching out to you shortly to assist. If you do not hear from anyone within 48 hours, please feel free to email me at [email protected]. Thank you for taking the time to bring this to our attention.
- Industry: Government Relations
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Foreman, for emcon services in Dewberry, AB
Reviewed on 2024/12/07
Overall a simple tool for tracking movement of assets and operators
Overall a simple tool for tracking movement of assets and operators
Pros
Simple to use & analyze, It is a great tool for locating and monitoring different equipment or assets at any given time as needed
Cons
none really, The system seems to meet all of our needs at our shop,i do not think any changes need to be made at this point,
Response from GPS Insight
Thanks for the review, Jamie!
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dueck GM Review
Reviewed on 2024/12/05
Excellent
Reliable
Easy to use
Company is accommodating and easy to deal with
Excellent
Reliable
Easy to use
Company is accommodating and easy to deal with
Pros
Reliable
Easy to use
Company is accommodating and easy to deal with
Cons
Nothing to report at this time, thanks very much.
Response from GPS Insight
Thanks for your review, Skip!
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Precision Trucks
Reviewed on 2024/12/05
So far so good, The old units didn't register most of the time, but the new ones seems way better
So far so good, The old units didn't register most of the time, but the new ones seems way better
Pros
The customer service was great, Got the new GPS units really quickly
Cons
GPS sometimes lags on where the trucks are
Response from GPS Insight
Thanks so much for your review, Randy!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Mid island towing operator
Reviewed on 2024/12/03
Over all it been a great experience using
Over all it been a great experience using
Pros
It is an easy program to use and operate.
Cons
Some times the program doesn’t link up as fast as it should. Sometimes the app keeps me driving when I am in my personal vehicle.
Response from GPS Insight
Thanks for the review, Andrew! We're glad you're having a positive with Titan GPS experience overall!
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Went from crappy software to excellent sfotware
Reviewed on 2023/02/28
EXCELLENT!!!! This product has fixed my 4 main issues with the previous ELD/GPS etc supplier.Your...
EXCELLENT!!!! This product has fixed my 4 main issues with the previous ELD/GPS etc supplier.Your customer service goes above and beyond to help, or fix any issues you may have and to make sure your transition to TITAN is smooth and easy. The training for your product is very detailed and easy to get used to, every question answered
Pros
The GPS tracking NEVER!!!!! loses status and your truck is stuck on the wrong location, this is HUGE when you have a working alone policy for emergenciesEase of use, if you forgot to log out on a Friday and then looked on Monday, ease of fixing your status.Home page is the first page you see, not to pick a truck first when your going to the office and not sure what truck your in that day.Picking a truck to hook to, they actually list which truck so there's no confusion, where other apps, your left wondering did I hook up to the right truck
Cons
Have not found any issues with this product, No complaining form employees for far
Response from GPS Insight
Thank you so much for the positive review, Julie! We're thrilled to hear that we were able to pick up and improve upon where your last provider left off.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
I like the product the customer service is not the quality I expected
Reviewed on 2023/01/31
So far I can't use the system to its potential as I can't get help
So far I can't use the system to its potential as I can't get help
Pros
The software and system is good the customer service is minimal
Cons
I like the software it is the customer service I have issues with
Response from GPS Insight
Hello Tracey, we apologize for the delay in response from our customer service team. We will have someone reach out today to assist with any issues you have. Thank you for taking the team to leave us a review.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience
Reviewed on 2018/11/16
We previously stand well too much time on the telephone locating service Cruise and seeing how much...
We previously stand well too much time on the telephone locating service Cruise and seeing how much time they have spent on site. It has also helped us to understand aggressive driving habits of certain drivers and solve those problems.
Pros
Easy to use features that are as Simple or as in depth as you wish them to be. We find the array of custom reports available to be an incredible time saving for our office staff and install crews alike.
Cons
I have no truely negative comments. The software seems to be regularly updated and improving with technological ability.
Response from GPS Insight
Thank you Jesse for leaving us a review. We appreciate your feedback. As you've noticed we do regularly update our software and will continue to do so as technology changes and as our customers needs change. Thanks again, we appreciate you taking the time and we appreciate our terrific customers.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very Useful GPS Tools
Reviewed on 2017/02/07
Overall, CTS is a very robust tool that our operations use for a variety of functions: operations,...
Overall, CTS is a very robust tool that our operations use for a variety of functions: operations, dispatch, IFTA reporting, HOS auditing, and sales across our Canadian and US operations. The team at CTS is very helpful and a pleasure to work with, and are quick to resolve customer service issues. Some report generation is sluggish due presumably to the sheer volume of data and the dashboard is often delayed when changes are made to assets/landmarks which requires a refresh to correct.
Pros
- GPS dashboard is user friendly overall
- customer service excellent
- good reports and alerts
Cons
- device installation can be cumbersome
- pelican GPS units and driver ID fobs require constant oversight
Response from GPS Insight
James,
Thank you very much for your review. We pride ourselves on our support and strive to ensure our solutions are continually enhanced to meet and exceed our customers expectations.
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SMS Customer Service
Reviewed on 2017/02/22
CTS and their product Titan GPS have been an extremely amazing business partner and we are looking...
CTS and their product Titan GPS have been an extremely amazing business partner and we are looking forward to our continued growth as a National Account. From the product to the interface and the customer service that we have been provided is second to none. With the ease of the product and the availability of training and benchmarking this tool has really improved not only our ROI but has also helped with visibility and looking forward to the next chapter.
Pros
Ease of use and the evolving reports and interface updates.
Cons
I don't have all my units with the hardware...yet
Response from GPS Insight
Thank you Tony for your review! We really appreciate it. The work you do and the care and attention you put into your fleet operations are second to none. We too feel like business partners and look forward to each new chapter.
- Industry: Construction
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Taken fir a $$ ride at my expense
Reviewed on 2021/04/21
I’ll spread the word about how they take advantage of people and have no idea about GPS equipment...
I’ll spread the word about how they take advantage of people and have no idea about GPS equipment in any equipment, they just want to sell you in their product, regardless if your gear already comes with it
Pros
Nothing, my equipment cane with GOS tracking built into machine, they claim they didn’t know this and sold me something I didn’t need, now I’m stuck in a contract paying for something I don’t need and won’t use
Cons
I was told signing a contract was my best option then I get it cheaper, when I was getting installed on my CAT grader they told me the grader already had gps tracking and so did my plow truck, I called and said I didn’t need these that my gear already came equipped they said I signed a contract and it was too bad and I’d have to pay almost 7 k CA to get out of it, I told them nothing was installed and it was all still packaged but the sales lady didn’t care, they should know what equipment has GPS tracking to inform their customers, how I’m stuck in this damn contract. Basically paying them every month for nothing, do your homework and research in your trucks, equipment etc before you contact this organization, or you’ll be screwed like me
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Helpful
Reviewed on 2017/03/04
Setting up the GPS units on our trucks have been very helpful in both keeping track of the trucks...
Setting up the GPS units on our trucks have been very helpful in both keeping track of the trucks whereabouts and an instant update on when they will be arriving at a particular job. Also, being able to put various reports on how the truck is being driven. Customer service is fantastic, our rep is always checking in to make sure everything is set up/customized to our company's needs.
Thank you!
Response from GPS Insight
Marianne, thank you for your review. We really appreciate helping fantastic people and businesses like Scandia Texturing!
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great system, if used effectively can definitely bring in a ROI
Reviewed on 2017/08/11
Return on investment. if used properly can easily pay itself off.
Return on investment. if used properly can easily pay itself off.
Pros
Value - eye opening the information the reporting shows. Idling report in July alone can give a return on this system not to mention the winter months. easy to find our employees and trace back their days. tons of great value and that is the tip of the iceberg.
Cons
ease of pulling some specific information but that may because i am still learning with this software so may not have the most efficient way to do so.
Response from GPS Insight
Thank you Ryan! We're proud that we're able to help our customers increase productivity, enhance safety and improve the efficiency of their fleets. Wasteful idling is a significant fleet issue that we've taken aim at and we're happy to hear you've quickly been able to create an ROI from that alone. We're here for you should you ever need help. Thanks again.
- Industry: Machinery
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
a learning experience many features that were not known or being used
Reviewed on 2017/07/25
tracking of assets and safety of employees
tracking of assets and safety of employees
Pros
easy to use. loads of information on how time is being utilized and how assets are being taken care of
Cons
nothing I believe the variety of reports and multiple ways of viewing assets during operation is well worth the time and effort
Response from GPS Insight
Thank you Brent. We appreciate you taking the time to leave a review. We'll continue to work hard to elevate the value you're obviously already experiencing. Thanks again!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very knowledgeable staff that are willing to take the time to insure you understand how to use.
Reviewed on 2018/04/20
Pros
It's easy to use and navigate. The program information benefits both dispatch and safety team. It's easy for dispatch to see how long each of the driver's cycles are and how much time they have left.
Cons
Not allowing mechanic to sign off on repairs on the portal end instead of having to go on his phone application.
Response from GPS Insight
Thank you Sabrina. We appreciate you taking the time to leave a review. We're happy that you find the system easy to use and navigate and that our support is living up to your expectations. Our ELD Electronic Logbook with DVIR application is continually updated and improved and we will continue to work hard to elevate the value you obviously are already experiencing. Thanks again!
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Awesome webinar with rep
Reviewed on 2017/03/29
Rep was very easy to understand and responsive to any and all questions. I am not entirely...
Rep was very easy to understand and responsive to any and all questions. I am not entirely confident with the program as I haven't had much time to try it out myself without rep help, although I know he is only a phone call away if I should ever need to ask a question.
I gave value for money 1 star as I am unaware of the cost we are paying to have the GPS devices in our trucks as of yet.
Pros
I like the fact that you can track vehicle maintenance, driver log books, and all fleet activity in one place. I also like that it is accessible to everyone.
Cons
I wish there were a few more reports that included combined information. The reports could also be titled differently to make it easier to know which one to use.
Response from GPS Insight
Thank you for your review Candace. Happy that Mike was able to help you out. We're always here to answer any questions you might have. We'll also take a look at our report names. Thanks for the feedback.
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good software, lots of options
Reviewed on 2018/05/11
Pros
Endless features are a double edged sword, I like them but they can also be overwhelming. Automated reports and breadcrumbs.
Cons
Endless features are a double edged sword, I like them but they can also be overwhelming.
Response from GPS Insight
Thank you for your review Layne! We appreciate you taking the time. If ever you need any help figuring out any or all of those features, please let us know. We're happy to help!
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
very informative
Reviewed on 2018/01/03
new with it, but I think I will be saving time and money with my vehicles.
new with it, but I think I will be saving time and money with my vehicles.
Pros
easy to use and makes my staff accountable. hopefully I will save some time and money.
I'm sure the monthly fee will pay for itself.
Response from GPS Insight
Thanks for leaving us a review Doug! We appreciate you taking the time. I have no doubt you will continue to find ways to improve fleet performance with Titan GPS.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Does everything you need.
Reviewed on 2017/02/28
My company has been with Titan GPS for a few years now, never once has it let me down. Nothing...
My company has been with Titan GPS for a few years now, never once has it let me down. Nothing better than a GPS/product doing everything intended, with such ease. Simply put, it just works! I greatly enjoy the Fleet replay, as well the many available reports that are easy to use, set up and access.
Thank you for all the great work!
Response from GPS Insight
Kelly, thank you for your review of Titan GPS! We really appreciate it and we're very happy to hear you're getting what you need from the system. If you ever need help to push it to new heights, just let us know and we can help you take it there.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Excellent product, great service
Reviewed on 2017/03/01
The Titan GPS tracking hardware is dead-simple and robust. Their web interface has all of the...
The Titan GPS tracking hardware is dead-simple and robust. Their web interface has all of the necessary tools to easily manage a fleet of any size, helping us track the productivity and safety of all of our field staff
Response from GPS Insight
Thank you Scott! We're very proud that we're able to help our customers increase productivity, enhance safety and improve the efficiency of their fleets. It's gratifying to hear it first hand. Thank you again.
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
The overall training was good and informative.
Reviewed on 2017/07/21
Pros
What I like most about this software is being able to track how much time is being spent at each location and making sure customer visits are regular.
Cons
I don't have anything in particular that I like least. I am fairly new to this product so I still need to familiarize myself.
Response from GPS Insight
Thank you for your review Michael! We appreciate you taking the time. There is a lot you can do with your system so, if you ever have any questions please let us know. We're here for you.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Awesome product !
Reviewed on 2017/02/27
I track 6 vehicles total, and I can find out where any of those 6 vehicles are at any given time !...
I track 6 vehicles total, and I can find out where any of those 6 vehicles are at any given time ! Love the reports that I can generate to see the routes, and what the driver's habits are.
Response from GPS Insight
Thank you for your review Kelly! It's great to hear that you're getting what you need from of the system.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Learning Experience
Reviewed on 2017/02/02
Today we have learned more about the program and it is very helpful, it will help the clerks in so...
Today we have learned more about the program and it is very helpful, it will help the clerks in so many ways.
Response from GPS Insight
Great news. Glad your people are benefiting from the Titan GPS system. Anything, more that we can do please don't hesitate to ask.