UENI Reviews

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182 Reviews

- Industry: Computer Hardware
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quality Website for Reasonable Price
Reviewed on 2022/04/25
Pros
I hate working on websites and always staying busy with actual with, UENI made it easy and reasonably priced to have a nice basic website that's easily editable and functional.
Cons
So far UENI has been great. The delivery call went great and all the staff I've dealt with so far have been fantastic.
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Perfect Platform for those Starting Out
Reviewed on 2023/09/28
Ueni allowed me to quickly create and launch a website for a new consulting business I am trying to...
Ueni allowed me to quickly create and launch a website for a new consulting business I am trying to get off the ground. While it is still to be determined if my business will be a success, a well designed and functioning website is a necessity. Ueni allowed me to achieve this at a relatively low cost as opposed to other competitors where I would either need to pay a lot more or do a significant amount of the work myself.
Pros
-Quick turnaround on website that was well organized and easy to modify-Relatively easy to add, change and remove items that I did not want in my final product-SUPER FAST support and very quick resolutions-Numerous integrations that can enhance the overall professional feel of your site
Cons
-Certain back-end changes required to be made by support staff (not sure if this will be lost after trial period of my basic plan, but its not that big of a deal if so)-Some features that I think would be nice to have are missing (such as comments for blog content), but this isnt a major issue - will subsidize with social media content for now.
Reasons for Switching to UENI
Ueni allowed me to achieve this at a relatively low cost as opposed to other competitors where I would either need to pay a lot more or do a significant amount of the work myself.Response from UENI
Hi Patrick,
Thank you for your feedback. Providing a breezy experience is our ultimate goal, and we're delighted to know we've achieved that for you! If you ever need assistance in the future or have any questions along the way, please don't hesitate to reach out. We're here to support your business every step of the way and can't wait to see your business grow online.
Kind regards,
UENI team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Beware Small Businesses
Reviewed on 2024/09/17
Not Good! I specifically expressed what my needs were and they were ignored .
Not Good! I specifically expressed what my needs were and they were ignored .
Pros
The price and whatI was originally told about how it would benefit my business.
Cons
They did not follow thru as they said. Different people gave different answers help limited. One petson said it could take months. Asked for a refund keep getting run around. Very bad experience.
Response from UENI
Hi Monica,
Thank you for taking the time to share your feedback. While we aimed to provide you with all the assistance and coaching that comes with our Growth plan, we understand that every business has unique needs, and we regret that we were not the right fit for yours. It’s important to note that while we support our customers as much as possible through the coaching sessions, we are not able to manage your marketing on your behalf.
Regarding your refund, we would be more than happy to process it. However, since a payment dispute was filed, the funds are currently being held by your bank, and we're unable to complete the refund on our side. We recommend reaching out to your bank for further assistance.
Best regards,
The UENI Team.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One Hundred Percent Recommend!
Reviewed on 2024/11/22
While I've been working on websites for the bulk of my career, creating one for myself seemed like...
While I've been working on websites for the bulk of my career, creating one for myself seemed like a daunting process and I wanted something quick and eas. I came across them on a YouTube, reached out during a promotional phase and had a website in 7 days that absolutely met my needs. It was fantastic. I didn't have to stress. All I had to do was upload a little bit of text at some images and prices and it was done. The few times that I've had to reach out for customer support.They have been immediately responsive and had my issues resolved in most times in less than ten minutes.
Pros
How incredibly easy.It is to do business with them.A website in seven days is incredible and how responsive customer support is unmatched.
Cons
At the moment absolutely nothing that I don't enjoy about UENI.
Response from UENI
Hi Meggan!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future!
All the best,
The UENI team.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Who knew!??
Reviewed on 2023/09/05
I don't have to pay for expensive, unsecured hosting anymore. I don't have to worry about an SSL...
I don't have to pay for expensive, unsecured hosting anymore. I don't have to worry about an SSL certificate, privacy policy updates and template subscriptions. I've saved thousands of dollars and many hours of going back and forth with a contractor to make necessary plugin updates and changes.
Pros
The year is 2023, and trying new things, and companies, is oft a 50/50 chance, not with UENI, though. They have been 100 from start to end. The set up was easy, the initial delivery was white-gloved, and the handoff was smooth. Now we have a functional website that can handle our rapidly changing external communications and sales.
Cons
I wish there were more educational/child care based templates and would love more background coloring options. Also, the upgrade packages do not meet my needs. Wish there was a customizable option.
Alternatives Considered
ElementorReasons for Choosing UENI
Money, time, and the desire to simplify our business operations so that we can expand.Switched From
ElementorReasons for Switching to UENI
I'd been using WordPress for our company content management system/website for years. Learning about and purchasing a site from UENI has been much easier and a lot more economical than paying all of the many subscriptions and added plugins to have an operable website.Response from UENI
Hi Tiffany!
Thank you for taking the time to leave us a review and providing feedback. We appreciate you being part of UENI. In case you need help with your website, please, don't hesitate to reach out!
All the best,
The UENI team.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Next Phase Review (pre launch)
Reviewed on 2023/12/21
Pros
customer service & east and flexability to grow as we grow and not russing us
Cons
I would say the e-mail settup initicialy.. but that was more me in not putting it on my computer. We will be moving to the google grant soon and may need help us spend the google adds.
Response from UENI
Hi James,
Thank you for sharing your thoughts on our customer service. We are dedicated to your growth, and your satisfaction remains our top priority. If you ever have questions or need assistance, please feel free to reach out. We're grateful to have you with us!
Kind regards,
UENI team
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
The $200 lifetime deal has deal-breaker limits.
Reviewed on 2023/05/03
Quick creation, really quick 30 minute overview of site features before publishing, very good chat...
Quick creation, really quick 30 minute overview of site features before publishing, very good chat responses, but if you want even a very basic business website you'll have to upgrade. Critical features are not included in the Lifetime package
Pros
It's easy to use. Support is quite responsive. The cost of the lifetime version is attractive (until you find out about the hidden details)
Cons
Clunky templates. No Subscribe/Follow button is available in blog feature without upgrading to monthly $$. No drag/drop for adding graphics. Limited options for font sizes. Continual popup adds to upgrade (this is in the paid version, not a free version). No way to full explore changes without publishing first.
Alternatives Considered
WixReasons for Switching to UENI
I got suckered in by the incomplete description of features, or lack of features in the lifetime version.Response from UENI
Hello John,
We are sorry to hear that our Lifetime Deal did not meet your expectations for your website.
This deal was created with small business owners in mind, for those who just need a site to promote their business and their services and be able to easily make changes to their websites with the help of a website editor tool.
In addition to this special one-time payment offer, we do offer optional services, tools, and widgets as part of our Premium Plus and Growth plans. Many of our customers, after experiencing the quality of our website services, choose to upgrade and expand their business with us. If the Lifetime Deal covers all your website needs and you do not wish to pay any additional fees, you are more than welcome to continue with that plan.
Should you have any further questions or concerns about our services, please don't hesitate to reach out to us at [email protected]. We are here to assist you in any way we can.
Best,
UENI
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Top notch assistance setting up my DNS for my website
Reviewed on 2024/11/21
Overall it was great this experience took quite a few days but it was something that I was not...
Overall it was great this experience took quite a few days but it was something that I was not familiar with setting up the DNS for my private email. But the representative on the other end from this company was extremely helpful. And we resolved the issue.
Pros
I have two membership plans one is unlimited and the other is an unlimited website with the growth plan. I just received help with my unlimited setting up my domain name. The representative did not have to go this far but did and we achieve the goal.
Cons
Oh nothing really I can't think of anything I am very happy with the service. I am a growth member with my website [sensitive content hidden]. my other business is aquaprevent.com. what I do not like is not having a growth plan for my second business. I will in the future.
Alternatives Considered
WebadorReasons for Switching to UENI
I actually have both. And a WordPress site.Response from UENI
Hi Michael!
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!
All the best,
The UENI team.
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
UENI Delivers Exceptional Websites
Reviewed on 2024/12/02
Working with [sensitive content hidden] was great! The Team is committed towards providing world...
Working with [sensitive content hidden] was great! The Team is committed towards providing world class customer service!
Pros
I like that UENI can handle all the website technical and creative designs.
Cons
There were a few times where my design requests appeared not to have gotten to the Design team. I would highly recommend that the once a customer has paid for their subscription there be a design meeting with the customer before any work is done. This would allow the designer to have a verbal discussion with the customers to fully understand the concepts and expected outcome. This would allow for the delivery of the website to be aligned with the customer's expectations and reduce the need to have many meetings.
Response from UENI
Hi Michele!
Thanks for taking the time to leave a review! We are glad to hear that you are happy with your website. Please do not hesitate to contact us if you need assistance!
All the best,
The UENI team.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good Company To use for your website for Entrepreneurs
Reviewed on 2024/11/21
Good experience overall! Just disappointed I have to use other platforms as well to complete the...
Good experience overall! Just disappointed I have to use other platforms as well to complete the site in the way I want and need.
Pros
Quick response times and love the lay out and design options.
Cons
Getting used to a new interface however they had an onboarding call that helped a lot with that. And that you can not collect payments or schedule sessions on this platform which is exactly what I was looking for.
Response from UENI
Hi Elysia!
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Please note that our platform does allow online payments and includes a booking system for your services, please contact us at [email protected] so we can help you set that up!
All the best,
The UENI team.
- Industry: Investment Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pleased
Reviewed on 2023/10/06
Pros
The complete package of the services that's provided. Edit's were prompt and exact, and customer service were informative.
Cons
none comes to mind that's prevented my desired outcome
Response from UENI
Hi Benyah,
Thank you very much for your feedback. We are glad to hear that you are happy with our service. Please do not hesitate to contact us if you need help.
Kind regards,
UENI team
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
agents
Reviewed on 2023/11/28
GREAT ! I would recomend UENI to anyone who is planning on launching a website and has no experience...
GREAT ! I would recomend UENI to anyone who is planning on launching a website and has no experience doing it. The tech help is great and patient.
Pros
Veryh helpful staff. Easy to understand
Cons
nothing. The service is great and simple
Response from UENI
Hi Paul!
Thank you for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
All the best,
The UENI team.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Libby's Review
Reviewed on 2024/01/08
Awesome! I thought it would be much more difficult to have a website, but this is WAY doable....
Awesome! I thought it would be much more difficult to have a website, but this is WAY doable. Thanks!
Pros
Just about everything! I really like the promptness with which I am helped.
Cons
It seems more than one person is responding to edit requests, which makes things confusing.
Response from UENI
Hi Libby,
Thank you for sharing your experience with us! We're thrilled to hear that you find our assistance prompt and that creating a website with us has been a positive and doable experience for you. Your feedback is valuable, and if you have any further thoughts or questions, we're here to help.
Kind regards,
UENI team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great work!
Reviewed on 2024/01/08
Good! Great customer care team. Impressive work.
Good! Great customer care team. Impressive work.
Pros
Design was cool and great, quiet impressive
Cons
Limitation on certain features such as adding facebook , instagram accounts.
Response from UENI
Hi Adejuwon,
Appreciate your feedback! We're thrilled you liked the design. Regarding the mentioned limitations, we'd love more details on the issues you experienced, as we can link Facebook and Instagram to our websites. Our customer care team is ready to assist, so feel free to share more specifics. Thanks for your input!
Kind regards,
UENI team
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Agent [sensitive content hidden]
Reviewed on 2023/08/15
Pros
[sensitive content hidden] was most helpful in fielding my many and diverse questions. Also, very knowledgeable and unafraid to dig a little deeper into the question, saving a lot of time.
Cons
not that I can think of at the moment. Maybe easier Editor?
Response from UENI
Hi William,
Thanks so much for sharing your experience with us.
In case you're facing any challenges with managing your Editor, please don't hesitate to contact us at [email protected]. We're here and ready to help!
Meanwhile, please feel free to explore our Editor Guides where you may find the answers you need: http://surl.li/kftka
Best,
UENI Team.
- Industry: Legal Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Support!
Reviewed on 2023/10/02
VERY Positive experience with UENI
VERY Positive experience with UENI
Pros
The features that I love the most are that I can ask questions and the customer service team for UENI shows professional behavior, politeness, and knowledge. This is very important for me since I am part of that generation between all of these continuously improving web features.
Cons
Some services are not available with certain packages but it is still GREAT BANG for the BUCK!.
Response from UENI
Hi Venus,
Thank you for your generous words and thoughtful review. We will share this review with our team to let them know the amazing work they have done! Don't hesitate to reach out if you have any questions or require further assistance.
Kind regards,
UENI team
- Industry: Furniture
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Must have for your website
Reviewed on 2023/08/18
Very good! Everyone I've delt with is always nice and very product knowledgeable.
Very good! Everyone I've delt with is always nice and very product knowledgeable.
Pros
Great value for the cost. Lots of features and personnel is very knowledgeable. So happy UENI found me on Facebook
Cons
Start up was a bit crazy! So many emails back-n-forth and requested edits getting shuffled around with more questions; questions that I had already provided. No real live phone number to anyone. One main phone number, which you can't always get in contact with anyone.
Response from UENI
Hi Michael,
Thank you for providing us with detailed feedback about our service. Your comments are highly valuable to us as they motivate us to strive for improvement. Remember, we're here for you whenever you need assistance.
Kind regards,
UENI
- Industry: Photography
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Money im glad i spent
Reviewed on 2023/11/02
ueni needs to calibrate with honeybook. Calendly can intergrate but not sure if ueni calander can.
ueni needs to calibrate with honeybook. Calendly can intergrate but not sure if ueni calander can.
Pros
problem solving experts, easy, helps to do screen shots.
Cons
No calendar and desktop version to use while constructing everything. and a test option would be nice
Response from UENI
Hey A'Vion!
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone
Should you have questions or need further assistance, please don't hesitate to contact us and we'll be glad to help!
Regards,
- UENI team. -
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
UENI Website Builder
Reviewed on 2023/11/16
My experience has been great thus far! I would recommend UENI to anyone looking to develop a nice...
My experience has been great thus far! I would recommend UENI to anyone looking to develop a nice looking website. Great value for the cost!
Pros
The fact that you build the initial website with a quick turn around time AND that the site is easy to edit myself. Also, your support team it great with quick response times.
Cons
The lack of options for charging shipping costs. My options are either free or a fixed amount. That doesn’t work well when you have small and large products.
Response from UENI
Hi Maureen,
Thank you for your feedback! We're delighted that you found our service efficient and responsive. We appreciate your input on shipping cost options, and your comments will be shared with our team for consideration. If you have more insights or need further assistance, please don't hesitate to reach out.
Kind regards,
UENI team
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
When you need a functioning website fast
Reviewed on 2023/06/16
Pros
The process from sign up to launch was less than 7 days. The website design and ease of use makes UENI very valuable to my business. What I need to attract my client is visible and searchable with the help of UENI.
Cons
Depending on the price tier, you cannot speak to a customer service rep. The chat feature is available, but I'm old school and would like to actually speak to someone.
Response from UENI
Hi Deon,
Thank you for sharing your experience - it's much appreciated!
Please know that our range of support options varies depending on the specific plan you have with us.
While phone support is a premium feature exclusive to our Plus and Growth customers, we're readily available to assist our Lifetime users via email - and over Live Chat during the first 30 days.
Please don't hesitate to get in touch if you need us!
Kind regards,
UENI Team.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ueni rocks!
Reviewed on 2023/08/31
See Pros above
See Pros above
Pros
The ease of educational information, knowledgeable staff that truly is available to help and offer assistance (not hard upselling)
Cons
n/a .
Alternatives Considered
WixReasons for Choosing UENI
[sensitive content hidden]Reasons for Switching to UENI
[sensitive content hidden] recommendationResponse from UENI
Hi Connie,
Thank you very much for your feedback. We are glad to hear that you are happy with our service. Please do not hesitate to contact us if you need help.
Kind regards,
UENI
- Industry: Retail
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ceo
Reviewed on 2023/09/01
Extremely grateful, extremely happy and the best customer service ever
Extremely grateful, extremely happy and the best customer service ever
Pros
Understanding my vision, help me learn about Google, helping me learn how to do edits
Cons
For me, there were no cons everything was 100% professional
Response from UENI
Hi Kimberly,
Thank you for taking the time to provide feedback. We are delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Please do not hesitate to contact us if you need assistance.
Kind regards,
UENI
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
UENI is a great product!!
Reviewed on 2023/08/22
I haven't had product long enough to respond accurately, but so far, so good.
I haven't had product long enough to respond accurately, but so far, so good.
Pros
The "chat" feature is good, the reps take time to understand your question and answers any questions with ease. Editing feature is customer friendly and it does help if you have a little experience with such formats. Still early yet but the integration with other features, so far, are working well.
Cons
I'm still learning the features, so currently no complaints.
Response from UENI
Hi Roscoe,
Thank you for taking the time to provide feedback. We are delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Should you need any assistance, don't hesitate to reach out. We're here to help!
Kind regards,
UENI
- Industry: Tobacco
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Trust in ueni
Reviewed on 2023/08/14
Wonderful experience. Great pricing. Immediate response to help and customer service top tier....
Wonderful experience. Great pricing. Immediate response to help and customer service top tier. Edits easy everything made easy.
Pros
Amazing service, good price, customer service amazing, features great and easy to use service
Cons
Your still upgrading your templates and features which is understandable. This reflects well on your business
Response from UENI
Hi Janer,
Thanks so much for giving us your take on how we are doing.
We're glad that customers like you are having a great experience.
We're here if you need us!
Best,
UENI Team.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible
Reviewed on 2023/04/22
Horrible right out of the gate.
Horrible right out of the gate.
Pros
The site they published was an embarrassment to my company. 3 major pages missing. Not paying attention to detail such as picture cropping was horrific. I could have done all this just as bad. I hired what I thought were professionals. The one meeting to discuss this site was a wash. Zoom did not connect us. I sat in waiting room for over 40 min then hung up. I M giving them till mon to rectify and pull site down until it is right. I can't Fford this to be tied to my company since I have very prestigious clients whom will walk if they see this nonsense. If that happens this company will have legal issues.
Cons
Doing the jib they are hired to do. They dont
Response from UENI
Hi Debbie,
We're sorry to read this review as customer support is paramount to us. We have our teams at your disposal to work on your website and give you a hand with any issues you're encountering, but we cannot locate your account to do so with this review's information.
Therefore, we ask that you provide us with your account details to help us assist you better. We kindly request you contact us via email or Live Chat so that we can address the issues at the earliest.
Kind regards,
The UENI team.