Nookal

4.6 (87)
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Health and Therapy Practice Management

Overall rating

4.6 /5
(87)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.4/5

97%
recommended this app
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87 Reviews

ben
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good but not great (yet)

Reviewed on 2021/12/02

Nookal has been a large improvement from our previous practice management software. There are a...

Nookal has been a large improvement from our previous practice management software. There are a number of really good features, however there are some things that need a little tweaking that would make the overall use significantly easier for both administrators and therapists.

Pros

Treatment notes are very easy to write. This saves therapists a large amount of time.
Multiple clinics with tabs makes looking across clinics very easy.

Cons

Updating current therapist diaries has become very annoying. You can no longer edit a current timetable and have it begin from a certain date, as it automatically goes live from the date you input it on. This was not the case previously. This makes changing rosters troublesome and very annoying.

The paste feature should not push everything above it upwards. Very annoying when completing treatment notes, pasting something, then having the line above move up to continue on with the paragraphgearlier.

Alternatives Considered

Cliniko

Reasons for Choosing Nookal

Clinics were growing and needed a more up to date management software.

Response from Nookal

Hi Ben, thank you for your great review and feedback. Our development team take all user feedback on board when planning upgrades, so thank you for taking the time to share your personal experience.

Coral
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great program for reception based businesses

Reviewed on 2022/01/14

Loved using it! Has been one of the most easy program to learn and use in my career

Loved using it! Has been one of the most easy program to learn and use in my career

Pros

Ease of use
Easy to customise

Help desk was great on the couple of times I had to use it

Cons

Would like to see notification to clients if running late

Alternatives Considered

Microsoft Teams

Reasons for Choosing Nookal

Needed more structure and reporting features for a multi location practice

Reasons for Switching to Nookal

More options Ease of use

Response from Nookal

Thanks Coral for being so generous with your feedback. We are so thrilled to have you on board.

Paula
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Phone app is terrible

Reviewed on 2021/12/06

Pros

I like that the program doesn't need specific software to work and can be accessed online anywhere via any device.

Cons

The mobile app is very clunky, not user intuitive, and lacks several features. This needs to be improved. It is also very frustrating that recurring appointments cannot be easily moved in bulk (they need to be cancelled and then re-booked at there new time)

Response from Nookal

Thanks for your review, Paula. We appreciate you letting us know and are happy to confirm that updates to the mobile app are a big focus for us in 2022.

Matthew
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Generally good PMS has restrictions in claiming ACC

Reviewed on 2021/12/01

Mostly good and smooth with some frustrations around slooooow process of claiming ACC.

Mostly good and smooth with some frustrations around slooooow process of claiming ACC.

Pros

Good note taking. Clear and useable diary. Excellent online booking system.

Cons

Diary set up could be more versatile, unable to open up a single day and enable bookings without opening that day going forward forever on that day. Drag and drop feature fiddly with short appointments.

In NZ very much needed improvements are very slow in coming as we are such a small portion of their business.

ACC claiming is woefully inefficient with some improvements but overall is much slower and time costly than other PMS's.

Response from Nookal

Hi Matthew, thanks so much for your positive and constructive feedback - it's really genuinely appreciated.

We're always looking to improve the Nookal experience, and will continue to improve all features as best we can.

Short appointments may be easier to handle by enabling larger Diary spacing - please let us know at [email protected] if we can guide you through this.

Ellie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Piece of Software

Reviewed on 2021/12/01

Pros

An easy to use product that helps make the day go smoothly. I like that it get's regular updates and can be used across a multidisciplinary clinic. Easy to update patient data and great for sending reminders to patient's.

Cons

An update was made to the way we change the hours of the Diary and once a set diary sequence is applied you then have to change the original sequence and add a new one it for the sake of having a different person work a day they normally would be off. It takes a lot of time out of the day and the update doesn't work in favour of the user.

Response from Nookal

Thanks for the feedback and kind words Ellie, it's greatly appreciated.

We'll be sure to continue to improve the Diary scheduling and make it as easy as possible to update for one-off changes.

Eloise
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Eloise's Review of Nookal

Reviewed on 2022/01/16

I've benefited from using Nookal and my organisational skills and productivity have really improved...

I've benefited from using Nookal and my organisational skills and productivity have really improved since using Nookal.

Pros

I really enjoyed the ability to be creative with Nookal and colour code tasks, appointments, notes, which has made my organisational skills enhance.

I enjoy access to all documents and nookal notes and features such as pinning clinical notes, copy templates across and hide unwanted notes.

Cons

Difficulty move one note/appointment and drag it to another day in the week. I often have to delete that appointment or note and re-enter it in a different time slot or day.

Response from Nookal

Hi Eloise, thank you very much for your kind feedback. If at any stage you require assistance in using Nookal please do contact us via email at [email protected]

Liam
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Physiotherapy Review

Reviewed on 2021/12/02

Overall really positive - keep improving!

Overall really positive - keep improving!

Pros

Ease of use - it just does exactly what it should.

Cons

No certificate of capacity with treatment plans.
Horrible phone / mobile interface - needs a change pronto

Alternatives Considered

Cliniconex

Reasons for Choosing Nookal

Cloud based function

Reasons for Switching to Nookal

Familiarity and ease of use.

Response from Nookal

Thanks Liam, we appreciate you taking the time to give us feedback. Agreed, we recognise that our mobile interface needs a rework and will be making improvements across the site in 2022.

Phil
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Incredibly user-friendly software

Reviewed on 2021/12/02

Pros

Simple toggling between practitioners and sites. We are a business that employes physiotherapists, osteopaths and sports therapists - we are easily able to customise the notes on nookal to reflect the needs of each profession.

Cons

The colour settings and icons on each appointment could be improved - icons (notes, new patient etc) are quite small. Perhaps a colour change to show when notes have been completed? Toggling between different cases can also be quite difficult - seems to auto-reset to the oldest case?

Response from Nookal

Hi Phil, thank you for your excellent review and your feedback. We love receiving feedback from our users and take all feedback on board when it comes to planning future Nookal upgrades.

Lucinda
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Practice Management Software

Reviewed on 2022/01/14

A++++++ service and excellent program. Ease of use to login from anywhere. Home or office. User...

A++++++ service and excellent program. Ease of use to login from anywhere. Home or office. User friendly perfect for third party claiming. Tech support easy to chat with friendly and helpful in addition to their own help page with tips tricks for setting up various processes - With pictures and excellent descriptions.

Pros

Ease of use and sense of humor with developers

Cons

Having trouble loading the diary page to fit within the parameters of smart phone screen. If I wish to log into the diary while out shopping and I see one of my patients that wants an appointment it would be good if the dairy page loaded to fit visually within the frame of a smart phone.

Response from Nookal

Thanks so much, Lucinda. We love that you enjoy the Nookal sense of humour and product as a whole. We are working on improving our Mobile interface this year so we thank you for your comments and have taken them on board. If you do need support using the app in the meantime please do not hesitate to contact us at [email protected]

Chris
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Cost Effective and Efficient Practice Management Software

Reviewed on 2021/12/01

Working with Nookal is cost effective and frees up a lot of time

Working with Nookal is cost effective and frees up a lot of time

Pros

ease of integration with ACC, which is essential for work.

Cons

inability to switch off the multi paractice and multi disciplinary aspects. You have to live with that. It's still may less than some other packages have.

Response from Nookal

Hi Chris, thanks for leaving us such a great review, it is very much appreciated and we're glad you're enjoying the Nookal experience!

Nick
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nookal - It has all that you need

Reviewed on 2021/12/01

Fantastic, an excellent team to deal with and they provide great support. User friendly program...

Fantastic, an excellent team to deal with and they provide great support. User friendly program that does everything that you need

Pros

Really easy to use and train staff. The diary and billing side of things are really straight forward with clinicians and admin easily learning how it all works. Easy to navigate and run reports for data analysis. Excellent support team and the best Help feature I have seen for a program.

Cons

Honestly I cant think of any negatives. I have used a lot of practice management programs and Nookal is hands down the best system I have used. It is an all rounder

Response from Nookal

Thanks for your amazingly kind words Nick, we genuinely appreciate you taking the time to leave us your review.

Simone
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nookal for Physio's and anyone else really

Reviewed on 2021/12/01

Excellent response to queries, continunous improvement of the nookal platform

Excellent response to queries, continunous improvement of the nookal platform

Pros

Very intuitive, easy to use, can use desktop/tablet/phone

Cons

Integrating other systems can be challenging ie set up physitrack

Response from Nookal

Thanks for taking the time to leave us a review Simone - it's greatly appreciated.

David
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use. Full features and integration

Reviewed on 2022/01/14

Great

Great

Pros

Easy to use. Cloud based and no down time

Cons

Needs better interface for iOS as being cloud I want to use from my phone at time.
Also printing big with ios

Response from Nookal

Hi David, thanks so much for taking the time to leave such a great review. In regards to your concerns with the Mobile App we are working hard this year to improve this so your feedback is greatly appreciated.

Ruth
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use CRM

Reviewed on 2021/12/02

We trialed quite a few this was the best
Help desk is amazing

We trialed quite a few this was the best
Help desk is amazing

Pros

The ability to book classes and the help desk

Cons

No being able to select 45 min appoints

Alternatives Considered

Jane and Cliniko

Reasons for Choosing Nookal

Wanted a cloud based program

Reasons for Switching to Nookal

Class function

Response from Nookal

Hi Ruth, thanks for the glowing review - it's very much appreciated.

I would most certainly love to hear more about your 45 min appointment query.

Please feel free to contact me or [email protected] and we'll discuss it further with you.

Jeremy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great practice management software

Reviewed on 2021/12/01

Excellent

Excellent

Pros

Ease of use, intuitive, customisable and constantly improving

Cons

The mobile and app utility is poor.

Slow to open PDF exercise programs saved in client files.

Response from Nookal

Hi Jeremy, thanks for leaving us such a fantastic review - it means a lot!

Going forward one of our main goals is to improve the mobile/app experience so please keep your eyes peeled for these changes in the new year.

Daniel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use for physio practice

Reviewed on 2021/12/02

Good program. Reasonably intuitative. Quick to learn

Good program. Reasonably intuitative. Quick to learn

Pros

Very easy to quickly book appointments and take payments. Notes section allows easy customisation for common formats.

Cons

Improved body charts would be beneficial - i.e a close up of upper limb / lower limb
More objective measures i.e. for low back

Response from Nookal

Hi Daniel, thanks for your feedback. We are glad you are enjoying Nookal. We have improvements in the pipeline that will include a wider range of body charts.

Felicity
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Mental Health Not Medical - Improves me as an Administrator

Reviewed on 2021/12/02

Has helped me grow my business without finances overwhelming me or taking up too much of my time

Has helped me grow my business without finances overwhelming me or taking up too much of my time

Pros

Client records management is not my strongest point - wonderfully easy to keep client records and clinical notes up to date

Cons

Like many systems - takes some time to understand the features

Response from Nookal

Hi Felicity, thanks for your feedback. That's great to hear Nookal is meeting your needs as a sole practitioner.

Scott
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great practise management for health business

Reviewed on 2021/12/05

Pros

Integration with xero and tyro
Easy to use patient notes
Detailed accounting information

Cons

The mobile/app version of nookal could use some work

Response from Nookal

Thanks for the fabulous feedback Scott! We are thrilled that you are so happy with the integrations on offer to you. In regards to your comments about the Mobile App, we agree with you and we are working hard on making some improvements in 2022.

Jess
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Effective and efficient practice management

Reviewed on 2021/12/01

Excellent software overall. Changing providers would now be like trying to switch from apple to...

Excellent software overall. Changing providers would now be like trying to switch from apple to android.

Pros

Ability to view multiple clinic locations, ability to send letters within the program.
Simplicity of note taking.

Cons

Unreliability of software - some bugs infrequently causing data (clinical notes and letters) to go missing.
Inability to edit notes once complete

Response from Nookal

Hi Jess, many thanks for your top-notch review. We're delighted to find that you're enjoying Nookal!

Ruwan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review of my Experience

Reviewed on 2021/12/01

Good

Good

Pros

Easy to use and scheduling appointments and Dr s diary

Cons

fewer options to add referral and tracking of appointments number for medicare reimbursements

Response from Nookal

Thanks for your review Ruwan, we greatly appreciate you taking the time to leave us your kind words.

I welcome you to let me (or [email protected]) know more about your ideal referral and tracking system for Medicare, and we'll be happy to see where we can assist further.

Phoebe
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nookal for physiotherapy practice small or big

Reviewed on 2021/12/06

Great.

Great.

Pros

Online manual that has step by step guides for setting up a practice and other soft ware

Cons

A bit difficult to make multiple group class purchase where the client needs individualized receipts for private health.

Response from Nookal

Thanks, Phoebe! We really appreciate this review and are delighted that you are enjoying Nookal. I have also noted your feedback for the future.

Kelly
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Nookal Review

Reviewed on 2021/12/22

With the above exceptions, Nookal as met out needs and is relatively easy to use.

With the above exceptions, Nookal as met out needs and is relatively easy to use.

Pros

I find the scheduling, planning and invoicing

Cons

I wish there was functionality to book two practitioners to an appointment
I wish there was capacity to limit booking to line items only that have budget allocated

Response from Nookal

Thanks so much Kelly, we really do appreciate your positive review! Here at Nookal we take on board any feedback and we are always looking at ways we can improve so we appreciate you sharing it with us.

Derek
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

User Friendly and intuitive design

Reviewed on 2021/12/02

Pros

Simplicity of creating bookings and managing ongoing appointments. Ease of creating invoices and arranging to-do lists.

Cons

Inability to change the user names of diaries.

Response from Nookal

Hi Derek, thanks so much for taking the time to wring us a review! We're always looking for ways to enhance features in Nookal, please feel free to send feedback to [email protected]. We really do appreciate your feedback and love to help our customers in any way.

Megan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The best clinic management software I've used

Reviewed on 2022/01/14

Overall experience is very positive and I expect to be using it for many years to come.

Overall experience is very positive and I expect to be using it for many years to come.

Pros

The setup checklist made it very straightforward for a new user and the software is intuitive. It has all the functions I was looking for that other software was lacking.

Cons

No software is perfect and the DIY import could be improved, as not all patient details can be improved so you have to manually edit each one anyway. Though they will do this for you for a fee, if you have time to wait.

Response from Nookal

Thanks Megan for taking the time to provide us with your great feedback, we certainly do appreciate it. We are always striving to improve our product and our service and we hope to meet your expectations if not exceed them in time to come.

Rhondda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Not for me

Reviewed on 2021/12/05

Frustrating to get to know where to find things and determine functionality. It was good though to...

Frustrating to get to know where to find things and determine functionality. It was good though to learn from the various training based emails and pop ups.

Pros

The client "arrived" function is good if you can keep an eye on it from treatment rooms.

Cons

Perhaps more security for sensitive case files when in an Allied health system. Mental Health case notes need not be accessible to some physical therapists.

Response from Nookal

Hi Rhondda, Thank you for your feedback - it is appreciated. Currently, you could set your Mental Health Practitioners to have Private clinical notes which will make them visible to only themselves: https://www.nookal.com/help/setting-up-staff-as-providers Please contact us at [email protected] if we can guide you further.