--- description: Learn how ManageEngine ServiceDesk Plus can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ManageEngine ServiceDesk Plus Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [ManageEngine ServiceDesk Plus](/software/20521/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.getapp.za.com/software/20521/manageengine-service-desk-plus Page: 1 / 10\ Next: [Next page](https://www.getapp.za.com/software/20521/manageengine-service-desk-plus?page=2) > ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size \& large enterprises to manage and troubleshoot IT requests > > Verdict: Rated **4.4/5** by 227 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ManageEngine ServiceDesk Plus Access the help desk anytime, anywhere using the serviceDesk Plus iphone app. Create SLA and provide quality services in time, to end users. Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information. Web based portal to submit service requests \& Incidents. Restore normal service of operation quickly with comprehensive incident management tools. Eliminate the root cause effectively and put an end for firefighting of repetitive incidents. Discover every asset in a network with efficient auto discovery options. Provide structured and prompt handling of all changes in IT infrastructure. With the new agent based scanning, users can access any system from the remote network, independent of their location. Stay informed about tickets and keep technicians and end users up to date on the status of the tickets by email and sms. Manage purchases right from the birth of the PO. Auto assign feature distributes tickets based on the existing load on technicians. Manage Contracts with different vendors seamlessly. Automatic email to ticket conversion using email commands. ServiceDesk plus allows users to import users and their information from Active directory and LDAP with a simple easy to use interface. Archive old, unused data and improve helpdesk performance. Support multiple sites and customize configurations for every site according to their unique working procedure. Generate detailed reports about Help desk performance \& metrics. Automatically reset the password, by integrating the ticketing system with the Active Directory. Know the satisfaction level of end users with the ServiceDesk Plus survey option. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 227 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ManageEngine - **Location**: The Octagon, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$16,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Assignment - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Availability Management - Barcode/Ticket Scanning - Barcoding/RFID - Benchmarking ## Integrations (16 total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.za.com/directory/325/it-asset-management/software) - [Issue Tracking Software](https://www.getapp.za.com/directory/580/issue-tracking/software) - [Asset Tracking Software](https://www.getapp.za.com/directory/1021/asset-tracking/software) ## Alternatives 1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.getapp.za.com/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [Zoho Desk](https://www.getapp.za.com/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "ServiceDesk Plus ManageEngine" — 5.0/5 > **Jaime Isai** | *23 June 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: More than a Service Desk tool or ticketing system tool it is a System that follows the ITIL standards, allowing IT departments to be full organized on resolving issues, following them up, Identifying new problems, having their assets inventory updated and monitored, having additional tools to access them remotely and run TS steps, Having their projects well organized in a Gantt view and well documented, Licensing module and procurement its a plus on this system. > > **Cons**: Its easy to implement, however it requires a previous knowledge of ITIL standards in order to set up the parameters and get it ready to work on your full organization. There is a complete guide to do so, however sometimes would be better to have a local support to help in the implementation process. > > Its a great tool, I do really recommend it to every IT organization, it was a great experience to implement and get it full configured, it was a great challenge and learning experience. It's a must on every IT department if you want to improve your IT performance and have your IT department well organized at every single area. ----- ### "ManageEngine Service Desk Plus review" — 4.0/5 > **Tonia** | *29 April 2025* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: ManageEngine Service Desk Plus is very intuitive\! It covers everything you would hope for in a Help desk. > > **Cons**: Each product is separate, and they do not offer an all-in-one solution. > > The help desk software was exactly what I wanted in a help desk solution. However, I also needed other features that would cost more as an add-on. ----- ### "Useful tool, but not great" — 3.0/5 > **Verified Reviewer** | *09 December 2018* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: The user Interface is pretty straightforward. The ticket raising and ticket addressing are very easy to understand and update from time to time. The in built database of all the assets and their associated unique Ids, is a great help. > > **Cons**: It is providing more and more advanced search options in every upgrade, but the search results don't always bring back the correct results. Their testing team needs to do a more thorough job before putting out a new feature. > > The experience till now has been good. As it's quiet easy to understand and user friednly, the new members also learn it at a rapid rate. ----- ### "Great (not only) IT servicedesk tool" — 5.0/5 > **Vincent** | *29 November 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: flexibility - scalability. Also other departments apart from IT can use it for external client-facing flows. > > **Cons**: with a system as big as this, you can get lost in the features (but the support from ZoHo / Manage Engine is great) > > Decent tool - very powerfull - would recommend 10/10 - great support ----- ### "Organization improvement product : ManageEngine ServiceDesk Plus" — 5.0/5 > **pritesh** | *07 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: This is very useful for formatting reports, as well as best and essential support from the team. For our organization, the alert system and monitoring are the best features. > > **Cons**: API ,agent base scning network . scnnig need to efficetive becuase we face network issue > > We are really happy with Manageengine servervice desk plus because we get best support and succesfully completd our goals with this product. ----- Page: 1 / 10\ Next: [Next page](https://www.getapp.za.com/software/20521/manageengine-service-desk-plus?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/20521/manageengine-service-desk-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data