FEX DMS Reviews

Inventory management, contracts as well as other documents

Integration could always be a little quicker but it’s STILL faster than most

The system was easy to use and ease to manage. The system would run the reports when needed and there weren't very many software issues to deal with.

We stopped using FEX DMS because there were new and improved ways to take payments and promises that were easy for our customers and employees that the system did not support.

bhph portion is well put together. good custom reports

Very expensive. Not worth the money. Frazier and Wayne reeves does the same for less than half the cost. book out tool (nada) works 50% of the time. FEX does NOT work with dealertrack so you have to cut and paste. Customer support is very limited. A 2 hour wait is very common and unacceptable. In conclusion. Ever since the company was sold the software has gone straight downhill. They only care about the revenue it generates and NOT the customer.

This software is very easy to learn and very easy to navigate, compared to other similar products in the market.

It has a great display of information for admin users, service teams, and collectors. It is easy to update accounts and most importantly those changes are visible to anyone.

We like that it is very useful in keeping track of changes and gives you many ways of flagging and identifying distinct and important information on each one of them. I'd say FEX is user friendly and has everything your business would need.

The only thing that I would improve is some of the reports that are available. The creation and customization of reports are not that straightforward. It’s not super difficult to learn, but if you don’t have all the pieces and follow all the steps in a specific order, it won’t be able to work....

Either way, you can reach out to customer service to get help with those more complicated reports and they are super friendly and patient.

Finance Express is very user friendly and easy to navigate through daily.
You enter your inventory and manage it. You can enter all your costs and input all the information on the vehicle to be integrated throughout the system. So when you're working a car deal everything you need will be there to make your deal without going from screen to screen. Plus, you can have all your inventory exported over to your website and other internet advertisement. It's a win win situation to have,

Actually, I don't have anything to say about what's wrong with the system. There system has come a long way and they've worked out most of the kinks of the overall system. I guess the only thing I can say is that sometimes (not often), when they're busy (customer support), it's hard to get ahold of someone.

Easy to navigate once the learning curve is over. Great for car dealerships but it would be better if a parts or service module could be added

Customer support is ALMOST non existent. They answer quickly but always say, "we are working on it" or "I've escalated this issue to the tech team" yet nothing every gets done. I'm talking at least weeks if not months before simple tasks can be completed.

Simple way to structure deals, great for entry level independents.

Difficult to add new documents and upload them.

Buy here pay her very simple to setup and use.

Not great for structuring deal and pushing to dealertrack or route one.