StarChapter

4.2 (634)
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Member-Friendly Association & Membership Management Software

Overall rating

4.2 /5
(634)
Value for Money
4.1/5
Features
3.8/5
Ease of Use
3.7/5
Customer Support
4.3/5

81%
recommended this app
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634 Reviews

Pearl
Pearl
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Outstanding comprehensive association management system

Reviewed on 2016/01/21

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association...

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.

Pros

Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

Cons

I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

Verified Reviewer
Overall rating
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Membership management software that covers all bases!

Reviewed on 2020/08/13

StarChapter appears to be a very professional software company that has provided a great solution...

StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.

Pros

StarChapter set everything up
The training they provided was comprehensive
The support is excellent. I had a few questions and received a response back within hours or even minutes.
Once you get the hang of how it works, it is easy to make changes
The price is incredible! We are a very small non-profit with a limited budget.
Our users love the software. The admins really like the back end and the information it provides.
Our members love the website and how easy it is to renew membership, sign up for classes and events.

Cons

Reporting is a little weak:
I can find everything I need but it isn't as easy as I think it could be. (That said it could be that I haven't figured everything out yet.)
I can get a list of new members, members that have renewed, and members that have not renewed BUT it does not produce a very attractive output. This would definitely not stop me from recommending this software.

Reasons for Choosing StarChapter

Wild Apricot was getting expensive unless you used their payment processing gateway (which we did not want to do as it would cost us even more as a non-profit organization). Wild Apricot was unpleasant to use both for the member and the administrator. - hard to get reports, hard to see what was happening with member status - new and old. Everyone in my organization hated it!

Switched From

WildApricot

Reasons for Switching to StarChapter

Cost and functionality were the key drivers in rejecting other software options. We use PayPal as our payment processor with a non-profit rate for fees. StarChapter gives us the flexibility to continue using PayPal which saves us more than the software costs!
Heather
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible customer service and glitchy system

Reviewed on 2021/10/14

Our onboarding experience was HORRIBLE! Zero support, zero expectation management, and the SC team...

Our onboarding experience was HORRIBLE! Zero support, zero expectation management, and the SC team linked our membership page TO THE WRONG WEBSITE > as in, visitors to our membership page were redirected to another chapter that is in our geographic area and is OUR COMPETITOR. When we let our customer service lead know and asked her to fix the error, she responded with a one-word answer - "done".

Pros

I thought we would like that it was an all-in-one solution, but even that isn't worth the headaches of trying to use it.

Cons

Too many pros to list here but this box is requiring more characters . . . it doesn't integrate with any other tools, the website design options are incredibly limited, outdated and stale looking. Check out their website and have a look at the one positive testimonial listed - if you visit that site, you will see they are no longer using StarChapter!

Alternatives Considered

GrowthZone

Switched From

WordPress

Reasons for Switching to StarChapter

I wish we had chosen otherwise! We will be ending our membership immediately and starting over with another solution.

Response from Star Chapter

Thank you for taking the time to share your feedback.

John
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AAPI Satisfaction Review

Reviewed on 2024/07/19

Great company to work with and very helpful staff.

Great company to work with and very helpful staff.

Pros

Ease of use & great customer support and technical support.

Cons

Nothing. We have experienced some glitches over the years that are to be expected with any software program, but you have great tech support!

Response from Star Chapter

Thank you for taking the time to share your experience, we appreciate your feedback.

Forrest
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good integrated system

Reviewed on 2023/11/22

StarChapter has streamlined our website management with its extensive proprietary integration....

StarChapter has streamlined our website management with its extensive proprietary integration. Although they have just raised their prices, it is still a reasonable value and the simplest way for us to pull all of our functions together.

Pros

We went with StarChapter because it integrates website, membership management and email into one system. StarChapter is based on WordPress, which makes for easier learning for users already familiar with WordPress. Event management is a plus. There's an extensive knowledgebase for help and StarChapter support department is very responsive.

Cons

1. The system is so feature rich that there is a substantial learning curve to master the full capabilities.
2. Although webpage editing is based on WordPress' block editor, the content editing and navigation editing is a bit clunky. Fortunately, there is a source code (HTML) option, but StarChapter inserts additional tags based on its CSS.
3. The elimination of 3rd party payment processors in favor of its proprietary (and extra cost) StarPay system means we have to use payment links to the processor instead of keeping everything within StarChapter.

Response from Star Chapter

Thank you for your feedback, we appreciate it as it helps us improve our offerings.

Cindy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

StarChapter Review

Reviewed on 2021/01/12

Pros

The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.

Cons

Reporting is what I like least about StarChapter. Historical information isn't easy to access.

Alternatives Considered

YourMembership

Reasons for Choosing StarChapter

StarChapter was much more manageable and user friendly.

Switched From

WordPress

Reasons for Switching to StarChapter

The cost and YourMembership, although very robust, was much more than AZ Total Rewards needed.

Response from Star Chapter

Thank you for your feedback, we really appreciate it as it helps us improve our product. We are sorry to hear that you're experiencing difficulty with the reports. If you could please enter a support ticket, our team will get in touch with you to get more information.

Janet
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

StarChapter review from Stateline SHRM

Reviewed on 2022/11/28

Pros

Members are able to renew their memberships, pay for meetings easily. The website management with the event planning flows smoothly. Communicating with members via StarChapter is great as well.Payments using StarPay has worked out well for our chapter too.

Cons

Our biggest complaint is not having immediate customer service with an individual we can talk to available if we have a quick question or are having a problem. Needing to submit a ticket and wait for a response to set up a time and day to talk with a StarChapter representative has taken sometimes 3-5 days.

Response from Star Chapter

Thank you for your feedback, we really appreciate it as it helps us improve our offerings.

Desiree
Overall rating
  • Industry: Higher Education
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Useful tool for Chapter management

Reviewed on 2019/07/23

Overall, it’s a vast improvement from how we were managing our chapter. However, there are...

Overall, it’s a vast improvement from how we were managing our chapter. However, there are definitely parts that could be better.

Pros

This tool greatly helps us manage our chapter and events by automating processes that we used to do manually. Gone are the days of tracking everything with spreadsheets. New member sign ups and membership renewals are a breeze, we are able to link to a payment gateway and accept payment directly though or website, and best of all, members can update their contact information at any time. Event registration, sign-in, and payment is also easy. And being able to run reports from the software is great.

Cons

It’s difficult to update the website unless you have prior experience. The reporting function is lacking by not being able to include all data that we want. And while sending emails from the software is great, having to manage this or respond using an outside email provider is very cumbersome. It would be better if we could read emails in the software. Also, not being able to create and send continuing education credit certificates through the software is a huge miss!

Reasons for Switching to StarChapter

It has the most components and was one of the more affordable options.
Tom
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Constant Contact vs Star Chapter

Reviewed on 2019/07/24

Member management will be better. All board members have access to snapshots of the business...

Member management will be better. All board members have access to snapshots of the business including revenue and meeting attendance.

Pros

Several features for chapter management seemed to be an advantage to Constant Contact. Communications to members, non-members and expiring members seemed to be be better.

Cons

Can't call anyone for support. Users are required to submit an online ticket and wait usually 24 hours to get an answer. This isn't helpful when trying to meet a deadline and run into trouble. Some event registrations don't show up in orders and I must do manual reconcilation of credit card payments (I'm told to avoid this we need to upgrade to PayPal Pro. Constant Contact worked fine with Standard Business PayPal). Requires our NAHU members to create an account and "log in" when registering.

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Star Chapter saved me hours of work

Reviewed on 2022/09/30

Love it and I tell everyone how much time it has saved me overall. Now to train the new board with...

Love it and I tell everyone how much time it has saved me overall. Now to train the new board with some features so they can take on some more website tasks.

Pros

Star Chapter saved me hours of work. With my other website, it took me approx. 10-15 hours a week to maintain and keep updated. Since we moved to Star Chapter, I go in twice a month and make changes, updates and create my meeting email reminders for the following events.

Cons

What I like least is sometimes when updates are made we don't know about it unless we send a message to the helpdesk. For example , newsletters changes to freeform from the previous month and I couldn't figure it out.

Response from Star Chapter

Thank you for taking the time to share your experience, we really appreciate your feedback.

Logan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Value

Reviewed on 2023/07/18

I've worked with Star Chapter since 2010. They have been responsive, easy to work with and great to...

I've worked with Star Chapter since 2010. They have been responsive, easy to work with and great to problem solve with. I like the ease of use for my staff as well as our volunteers that want to dig in on the admin side. We have about 20 clients on the platform which allows all of our staff to work on something in StarChapter. We are able to enhance other websites based on new features we see or something a client asks for on one we can implement for others. They have been a great partner.

Pros

For an affordable price, your association can host their website and manage it easily. It has all of the features needed where you don't have to have 1000 platforms and systems to manage and keep track of logins for.

Cons

The biggest complaint I hear is that the meeting registration has one to two too many pages to click through vs. being a one page sign up. That would be a great feature to enhance.

Response from Star Chapter

Thank you for your feedback, we appreciate it as it helps us improve our offerings.

Polly
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love StarChapters

Reviewed on 2023/02/15

Amazing! StarChapters staff is super friendly and willing to help. I enjoy working with the team.

Amazing! StarChapters staff is super friendly and willing to help. I enjoy working with the team.

Pros

I use StarChapters for multiple things. Website, Bulk Email, track membership, Meeting registration & so much more. Its easy to use and user friendly even if your not tech savey.

Cons

For tickets - You don't have a live chat option. I have to put in a ticket and wait, and hope you get to me quickly. There's no phone number to call when your stuck and need just a little bit of help to keep moving forward.

Alternatives Considered

Square Point of Sale

Reasons for Switching to StarChapter

I use both. Star Chapters doesn't have a swipe option yet for onsite, day of sales.

Response from Star Chapter

Thank you for taking the time to share your experience, we appreciate your feedback.

Ana
Overall rating
  • Industry: Civil Engineering
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Major upgrade for me!

Reviewed on 2022/11/22

Overall, this is an exceptional software with supportive customer service and knowledge base...

Overall, this is an exceptional software with supportive customer service and knowledge base library.

Pros

I love the fact that everything is in one software. I used to have to use multiple ones and now I have everything in one, easy to use, functional place. The membership tracking, the payment processing and ease of website updates are amazing.

Cons

There is limited customization after a certain point. If the field hasn't already been created then in some cases you cannot create it. Some things cannot be made mandatory and there is a limited way of filtering member reports.

Glenn
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect product for non-profits

Reviewed on 2023/11/27

Fantastic! We were looking to rebuild and rebrand our website several years ago and I was informed...

Fantastic! We were looking to rebuild and rebrand our website several years ago and I was informed of the product by IFMA International. $50/month is way better than $10,000 to develop and implement a web page.

Pros

The ease of use and support that we need

Cons

There's nothing that we don't like! It fits perfectly with our needs and budget

Response from Star Chapter

Thank you for taking the time to share your feedback.

Laura
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

StarChapter is serving us very well!

Reviewed on 2019/08/14

Moving to StarChapter has benefited us in many ways. Our association member management was based...

Moving to StarChapter has benefited us in many ways. Our association member management was based on spreadsheets so this is so much better. Our prior website was significantly outdated, so again, moving to StarChapter was a great improvement. We did lose functionality in that our prior financial system was Method (had limited member management) and did interface to Quickbooks. However, StarChapter's ability for on-line dues management resulted in a significant dollar collection in our first couple months of being live which was a very pleasant result. We are very glad to have made the transition to StarChapter.

Pros

Software has a great website component - catalog of website pages format and views, flexible build, sleek modern look and great background site security. The website provides a "wow" factor.
The Association management portion of the software has many tools for membership management, event management, dues management and email communications functions. All are very helpful.
There are a number of on-line resources serving as a knowledge base and their support is wonderful. Most questions are answered within 24 hours.
Members also really like the ability to pay dues or make donations or purchases on-line.

Cons

As a heritage culture society we had a few membership/group use case issues that the software couldn't really address and there wasn't much guidance on possible workarounds. We needed a few more project hours on our implementation phase (we were turned over to support before we went live). There needs to be a user manual document to further define screen fields as there is great flexibility in the system. While the videos are helpful, they don't provide enough detail for taking the system to beyond a basic level. The other key limitation is the lack of interfacing to financial systems like QuickBooks. While we really like the ability for members to pay dues or buy from store via credit-card, there is double entry for bookkeeping due to lack of interface.

Kate
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All Around Great Service at a Great Price

Reviewed on 2019/07/30

StarChapter is fantastic for the price. Previously, we did not have the ability to provide our...

StarChapter is fantastic for the price. Previously, we did not have the ability to provide our members with a secure space on our website for accessing members only information nor registering for our events. We're now able to do that and so much more which really added to the membership benefits we are able to provide to our members. The simple, straightforward design to our website allows our members and non-members to easily access information and register for our events at a fantastic price for a non-profit organization.

Pros

The ease of use that allows us to have a members only section on our website; the quick and straightforward set up and designs for each page on our site; the ability to adapt pages to include accessibility options for folks using screen readers or are hearing impaired.

Cons

The communication tool - we've been using Constant Contact for several years and we've found the flexibility both in e-list management and design that CC provides will keep us using that service over StarChapters.

Jon
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Implementation was frustrating

Reviewed on 2022/11/22

Signing up with SP was a real hassle. We are a small non-profit chapter of a national organization...

Signing up with SP was a real hassle. We are a small non-profit chapter of a national organization with minimal monthly / annual money flows where we need SP to funnel online payments. Their underwriters were not accommodating to the information we provided - we didn't have exactly what they wanted. Our bank issues all checks after we give them an online check request (we have no check stock). What they provided for a voided check was an online version. We explained that, but SP kept demanding a voided check. Had to get SC management to convince the SP u/ws to let our application through. Also, SP's response time was horrible. I would send an uploaded response one day, they would send a system-generated "received it" response the next, then not get to a review until the following day, then respond the day after that. They were so late in approving our account that we had to forgo the online collection in our November 2022 luncheon and dip into savings to pay for the monthly meeting expense out of reserves (about $1,500).

Pros

The look and feel of the StarChapter ("SC") website is so much better than what we previously had through the national "mother" association.

Cons

Implementation was said to be quick and easy. We had exactly the opposite. Little follow-up, unclear directions, reliance on written tutorials rather than a live body to help us through the process, email contact that was not direct from the implementation person which caused the "system-generated" email to not just get caught in a spam filter but to get lost in a quarantine quagmire. Also, we provided tax details that only were acceptable after we pointed out it was all the IRS issued to us. SC was able to go to the IRS's online look-up which gave SC the same details we sent them - then they said what we sent was good. I still don't understand what the hang-up was but didn't push it any further.When we finally got approval for the StarPay ("SP") module, the SC implementation person turned off our "collect money at the door" option for registrants (she was not directed to do so), and had to go back again to get her to turn that back on. It was an easy and overnight fix, but shouldn't have had to go through the time and hassle of doing that in the first place.

Response from Star Chapter

Thank you for taking the time to share your feedback.

Francesca
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My Review

Reviewed on 2020/01/30

As noted in my previous comments, overall there is a great value to the software but I am worried...

As noted in my previous comments, overall there is a great value to the software but I am worried that myself and my clients will need to start looking to other products to service our need if some feature enhancements don't start being created. It seems like the product is stagnant.

Pros

I like the ease of use and connectedness of all of the software segments. The product also gives a lot of functions for the price which makes it an easy sell to our clients from a value standpoint.

Cons

Some items are clunky and not as nimble as they could be. I also feel like starchapter has stopped developing enhancements or improvements outside of the website templates that they sell for a fee. I would like to see more robust reporting or the ability to build ad hoc reports, enhanced functionality on the events with regards to promo codes/discounts, adjusting registrant information/substitutions, and more robust functionality with the eblasting system.

Response from Star Chapter

Thank you for your feedback, we really appreciate it as it helps us improve our product. We are sorry to hear that you're experiencing difficulty with the reports and some of the functionality. If you could please enter a support ticket, our team will get in touch with you to get more information.

Lillian
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Update for Our Chapter

Reviewed on 2020/01/30

My experience was great! From the first call that got my questions answered, getting everything set...

My experience was great! From the first call that got my questions answered, getting everything set up, knowledgebase, and getting help when I can't find answers to my questions - it's been a very smooth process. I'm very happy with our selection and don't see us switching away from this platform.

Pros

Being able to have a Member Manager page, easier set up for events, invoicing system, and communication platform. These were all pieces missing previously. StarChapter has helped to make almost everything easier.

Cons

It can be difficult to update certain things. For example: getting the correct address to appear on invoices (or get it on invoices at all). It needs to be updated in three different places. It would be nice it you could change it in one spot (in settings for example) and have it feed to the others. Also, there seems to be a disconnect on the member login side. When a primary contact renews membership, it doesn't renew anyone else with them. Not sure how to fix that, but it hasn't been a major issue that needs to be addressed yet. Just a convenience thing.

Response from Star Chapter

Thank you for your feedback, we really appreciate it as it helps us improve our product. Please enter a support ticket, and our team will get in touch with you to provide any necessary help.

Charlotte
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

StarChapter Review 10/23.2018

Reviewed on 2018/10/23

We are able to market our events with ease and efficiently. It solved the issue of mass emails. ...

We are able to market our events with ease and efficiently. It solved the issue of mass emails. Membership is easier to track and to communicate with those members.

I like StarChapter; it's fees are spot-on and I have recommended it to other associations.

Pros

Top items:
1) Ease of access from any location.
2) Ability to have most of the associations information in one spot
3) Email communication
4) Reports available. Love the graphs for membership, meeting attendance, etc...
5) Love that the members can download the meetings they attended to track their own CEH credits.
6) Love how the support team gets back promptly on issues.
7) The newsletter StarChapter sends out although finding time to read it gets in the way.
8) The ease of using it. It's not hard to train others to use it.

Cons

Least liked:
1) Email verification.
2) The difficulty to find where to change some information and the need to ask what page it is on.
3) Renewing a members dues from administrative point of view has been difficult.
4) Would like notification of any issues concerning members.
5) Screen size for creating an event. Would like it bigger.

Parker
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product for our Organization

Reviewed on 2020/08/13

Outstanding support, great looking page, great tools

Outstanding support, great looking page, great tools

Pros

This software transformed and streamlined our operations. We were able to save money by eliminating other IT platforms. We now can use the ticketing portal to directly sell tickets for our events.

Cons

The mass email communication system took us a little while to get used to. Once we did a few communications, it was easy to use.

Alternatives Considered

Microsoft 365

Reasons for Choosing StarChapter

Ease of use and better quality

Switched From

GoDaddy Website Builder

Reasons for Switching to StarChapter

Cost, quality, support.
Kimberly
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Extremely difficult to use, but also cost effective

Reviewed on 2021/01/05

It is an incredibly frustrating site to use (and I have developed sites myself) but if you want an...

It is an incredibly frustrating site to use (and I have developed sites myself) but if you want an integrated database (again difficult to use), credit card processor and website at low cost, StarChapter fits the bill.

Pros

You cannot beat the cost- we choose it because it is inexpensive and if you are trying to save money StarChapter will help you with that.

Cons

It is very difficult to use. Everything requires multiple non-intuitive steps. It is almost impossible to get the site to look the way you want. It is supposed to be WYSIWYG- but is not. The leading is always off and you never get what you expect when making changes. I have had professional developers and designers try to help make the site look the way I want, but even they have thrown up their hands in disgust.

Response from Star Chapter

Thank you for posting a review, we would like the opportunity to investigate your feedback further. If you could please enter a support ticket, we'll work with you to resolve any issues as quickly as possible.

Dan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Florida FBINAA Review

Reviewed on 2024/04/05

I am generally happy with the product, but I think there is always room for improvement. As the...

I am generally happy with the product, but I think there is always room for improvement. As the author [sensitive content hidden] says, the enemy of great is good.

Pros

I like the "one stop shop" features of managing our organization.

Cons

The product is mostly intuitive, but the webpage design and management features could be improved and simplified. The biggest thing that I think StarChapter can improve upon is the customer/technical service access. Talking to a real person the day of the issue is paramount to modern organizations, and I would suggest investing in the human capital to accomplish better customer or technical support.

Response from Star Chapter

Thank you for taking the time to share your feedback.

Deanna
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

WNY PGC Review

Reviewed on 2021/01/11

I overall like the website backend functionality and am looking forward to upgrades in the M Series...

I overall like the website backend functionality and am looking forward to upgrades in the M Series frontend and hope for more modern backend features soon.

Pros

I like that all transactions are linked to the member accounts and that emails can be sent directly from the backend of the website and we do not need a secondary platform like constant contact to do so.

Cons

I do not like the unflattering emails. I would like your email capabilities to be like those of Constant Contact with nice templates to choose from and a more user friendly experience. Creating templates is difficult and is not self explanatory. The inability to change the REPLY TO in all instances is horrible as people generally trash emails received from unknown or unidentified users like those that read "info".

Response from Star Chapter

Thank you for your feedback, an update to the email functionality and templates will be available soon.

Douglas
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

StarChapter Recap

Reviewed on 2023/02/10

We have moved several association over to SC and while not perfect, the platform has met most of...

We have moved several association over to SC and while not perfect, the platform has met most of the needs. Development group as been good to work with.

Pros

Being able to make essesntially any updates to the various web pages. Can add page as needed too. Nice having the Knowledge base with videos for those new to SC.

Cons

Group renewals. Members from the same company can't select all at once and make one payment. Can't calculate dues based on unit count: ie: 442 units x $1, 732 units x $1, 84 units x $1. Forum posts should have option to email out automatically and members should be able to reply back to the entire group or click/link to the person/email that did the posting.

Response from Star Chapter

Thank you for taking the time to share your feedback.