IRIO Reviews

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36 Reviews
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
It's extremely simple to use and helps accomplish a major task!
Reviewed on 2018/05/31
Pros
Simple interface so it's easy to use and train someone on.
Very organized layout.
The support team is great and very helpful!
Cons
There isn't anything in particular that I don't like about the software. It accomplishes my need in a very quick and efficient manner and I'd highly recommend!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We Love Irio!
Reviewed on 2022/08/06
Overall, very positive experience and makes life very easy for communicating with residents in bulk...
Overall, very positive experience and makes life very easy for communicating with residents in bulk and individually
Pros
It is integrated with entrata and creates easy access when communicating with residents
Cons
Sometimes integration is not updated - i.e. current residents, future, etc
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
I am very pleased with almost every aspect of Irio with the exception of 2 issues
Reviewed on 2018/05/31
Pros
The ease of use is excellent and residents really appreciate the text message portion for notifications.
Cons
The inability to respond via text to the text-4-info service is inconvenient, has been going on for an excessive amount of time and yet no reduction to the bill has ever been considered. There were months were I could not respond to any new leads losing potential leases.
I have also had about 6 residents over the last few years that would never receive a text when sent and no explanation could be found.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It is amazing, I can send a text to all residents or just a single resident regarding any...
Reviewed on 2018/05/31
Constant Communication with the resident, allows them to feel involved.
Constant Communication with the resident, allows them to feel involved.
Pros
It has a app that's AMAZING and easy to use! Extremely convenient to get in contact with a resident after hours, i.e.: noise complaints or emergency. With IRIO I notify my residents immediately , on a recurring bases, or on scheduled date of any upcoming events, projects, policy reminders etc. I wouldn't trade It for any other text management platform on the market right now.
Cons
It is a little hard to upload, email address, phone number at same times from Realpage Onesite, so I don't even upload email addresses. I have not found a report that includes phone, and email on same report for residents in Realpage.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very helpful!
Reviewed on 2018/05/31
easy way to send information and updates to all the residents at one time without worry of leaving...
easy way to send information and updates to all the residents at one time without worry of leaving anyone out.
Pros
Easy to use and great opportunity to keep everyone informed. The residents like that they are updated and informed of things going on the property.
Cons
So far I have not encountered anything that I do not like. I am still finding new and helpful tools that makes sending texts easier.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Friendly people and a cool, functional platform that integrates with our marketing efforts.
Reviewed on 2018/05/31
It's an additional way for me to gather leads and stay connected with leads.
It's an additional way for me to gather leads and stay connected with leads.
Pros
I like the ability to edit the response tree and how easy it is to send a message. The capability for users to text for info and receive an email back with property and floorplan photos is really neat! It provides nice looking info quickly.
Cons
I would like to see an easier/faster way to access and respond to leads. There are too many clicks to get to your actual leads.
- Industry: Real Estate
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great integration with Entrata, hard to use with text for info.
Reviewed on 2018/06/01
Easy to communicate with my Residents and easy for my Staff to use.
Easy to communicate with my Residents and easy for my Staff to use.
Pros
Staff is able to easily send and schedule text messages to Residents about their packages, events on property and changes to Office hours.
Cons
Can't text back the Prospects who text in for info, some residents say that they "don't ever get our messages" and when we check they are not Opted Out.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good text message platform
Reviewed on 2018/06/01
Pros
Desktop version of IRIO is super simple and user friendly. You can send a quick message & schedule text messag. A major plus is the ability to send MMS (flyers) to our residents due to the limit of words in a text message
Cons
I feel the mobile version need to match the desktop version. Unable to send a emergency text blast, unable to see the residents name when they reply, you can only view their phone number. I would like to schedule a text and I would love to have the ability to send MMS as well.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Irio is great and easy to use!
Reviewed on 2018/06/01
Pros
I can make multiple groups and I can send text and emails to large groups of people. You can schedule multiple text and emails messages for the day or even weekly.
Cons
The groups list are hard to tell apart. I wish they had different colors to tell the difference. Also, to be able to respond to the text message by email.
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Irio makes text messaging very easy with residents!
Reviewed on 2018/06/02
Easy communication with residents. Very Affordable!
Easy communication with residents. Very Affordable!
Pros
Easy communication with residents. Quality of service we receive is excellent. Customer service is great! Monthly subscription is affordable!
Cons
I truly don't have any. Irio is definitely ahead of its time! It provides big companies like ourselves to just be a text message away,
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
We never use Irio
Reviewed on 2018/06/10
We haven't received much since I started with this site. Maybe a lead or two if anything.
We haven't received much since I started with this site. Maybe a lead or two if anything.
Pros
I like the idea of foot traffic being able to contact you if they come across the Irio number for text more info.
Cons
We don't ever use it. We have software now, Entrata, that does the same things. We will be canceling with Irio sometime in the next year.
- Industry: Commercial Real Estate
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 2018/05/31
Great way to quickly submit a review.
Great way to quickly submit a review.
Pros
Friendly customer service and has a lot of functionality to assist with leads and getting to people to connect with us.
Cons
I can't think of anything that I necessarily like least about it. We are coming off of a lease up experience so getting our name out was a big push for our lease up, so I am not sure if we will need to continue now that we are stabilized.
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very easy platform to use
Reviewed on 2018/06/01
Pros
I like that we have the ability to schedule as many post as needed regardless if it is same day or continuous.
Cons
I would like the option to have more amount of words to be used in a text. Also, the email is always shown as unprofessional.
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Irio has been a go-to for resident & lead communication for myself and my staff for 4+ years!
Reviewed on 2018/05/31
Pros
That our resident software (Entrata) is automatically updated and that it is easy to schedule multiple texts months in advance.
Cons
I do wish that the dashboard was a little more user-friendly and that you were able to send graphics/emojis.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Customer Service
Reviewed on 2018/08/09
I have had a great experience and use IRIO multiple times a week! Easy to use and great customer...
I have had a great experience and use IRIO multiple times a week! Easy to use and great customer service.
Pros
It is very user friendly and the company is very helpful if there are any problems.
Cons
That it has glitched for us causing people to not receive emails.
- Industry: Real Estate
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
I wish there were an easier way to use this system. Like creating the text tree for information...
Reviewed on 2018/06/01
Pros
It is a great tool to reach out to residents in bulk. Overall it is a great means of contact but the functionality of Irio could be improved.
Cons
Trying to get information into Irio and export information can be difficult. Whenever I have had issues with Irio, I have contacted the rep for my property and they have not been helpful.
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Convenient and Quick
Reviewed on 2018/06/12
Pros
Easy to send quick texts out. Gets responses out immediately or at a certain time. Gives you an option of how often you can send a text.
Cons
Takes time to enter in new person. Has the log back in to reply to a prospect. Wish there was an easier way to send a quick reply back.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
pretty good experience
Reviewed on 2018/06/02
Pros
I enjoy having the availability to message a single person, several people, or all with ease. I like the option to text, email, and post online. I also really like that we can send and receive images.
Cons
The way replies are displayed and handled, and the fact that every message ends with the pre typed message from Irio taking away from our character count and also being so repetitive and seems less personal with our customers.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love getting to text residents when something is wrong or just to say happy birthday
Reviewed on 2018/05/31
Pros
I like that I can interact with the residents about money owed, renewals and birthdays. it's like I have my residents at the tip of my fingers.
Cons
I wish it would update or was integrated with my system instead of having to upload new resident logs all the time
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use great for residents!
Reviewed on 2018/05/31
communication, ogranization, good customer service.
communication, ogranization, good customer service.
Pros
Easy way to communicate with all residents and their guarantors. I like that u can send an emergency message as well.,
Cons
I can not think of a con - everything works great . I would recommend the product to someone who is looking for a way to text residents
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Platform - Quick Launch
Reviewed on 2018/05/31
Pros
I'm not sure we were the normal client. There were a couple of requests that we made that were new to them as well - but they were quick to solve and we were in launch mode within 10 days.
Pricing is very cost effective.
Cons
I wish that I had the ability to pause campaigns. Instead I have to contact the company for a start and stop. It's not a huge deal - and they have been very quick to resolve - but it would a nice to have.
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Used it for contacting prospects and current residents.
Reviewed on 2018/05/31
Pros
Very helpful for sending out quick mass messages to current residents alerting them to upcoming events, or general reminders.
Cons
Nothing specific, just that our corporate office has some legality issues regarding how we use the software for contacting prospects.
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
IRIO is always convenient to use and is definitely something I use on a weekly basis!
Reviewed on 2018/05/31
Pros
I like the simple format that is used. It is easy to understand and operate - making the task easy to get accomplished!
Cons
I wish that I could type slightly longer text messages out to prospects and residents when I send mass text messages.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Great feature to text residents
Reviewed on 2018/05/31
Pros
The software is user friendly and easy to train new employees to use. Easy to select residents. for messaging.
Cons
The price for what we use it for. If used for more items, it would be worth it. Possibly offer a "select options" pricing.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
IRIO is great!
Reviewed on 2018/05/31
Pros
Ease of use! Easy to attach files and flyers. Adding new users is easy! Good Value for the money as well!
Cons
Character limits on text messages, file size and type limits, initial upload of residents not as easy as expected