Anywhere365

4.3 (100)
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Contact center management software

Overall rating

4.3 /5
(100)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4.2/5

88%
recommended this app
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100 Reviews

Pavle
Pavle
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Anywhere365 for Skype Business

Reviewed on 2019/01/31

Reliable, flexible and easy to use.

Reliable, flexible and easy to use.

Pros

Clean look, responsive design, easy to use and navigate, great and useful dashboard reports. Also it has seamless integration with Skype for business and Oracle. Nice features like real time translation, call recording and screen recording.

Cons

It works great and I didn't have any issues with it.

Verified Reviewer
Overall rating
  • Industry: Computer Hardware
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Anywhere365 is a must have for corporate world

Reviewed on 2023/04/10

Overall it's a great support tool. I really depend on it.

Overall it's a great support tool. I really depend on it.

Pros

I like the Azure integration in Anywhere365. we often develop and deploy cloud based web applications. Most of the time it's not straightforward. Support from Anywhere365 comes in handy during deployment difficulties. We often get very quick support which help us avoid any major roadblocks.

Cons

Sometimes the call log seems a bit buggy.

aruna
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Switch Skype to Teams

Reviewed on 2021/06/24

I would prefer to use the other applications like MS TEAMS, ZOOM, and others.

I would prefer to use the other applications like MS TEAMS, ZOOM, and others.

Pros

Quality of video and audio is good. It is still used by many government organizations in developing countries and we need to bear with this APP.

Cons

Too much outdated. Skype is becoming outdated and Teams has better features. But we need to use when we are required to.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

skype is a great communication platform

Reviewed on 2021/08/13

Overall It is very good. It is a great platform to communicate with people and co-workers.

Overall It is very good. It is a great platform to communicate with people and co-workers.

Pros

It is free and easy to use. We can record videos and share screens which have made my work faster. I can write my status and what I am doing and my co-worker can view my status. I can host a meeting and the meeting.

Cons

Some days back I got the bluff call on skype it was a name written bI and it was not shown in the chats and chats history logs. I tried to search the user but the user was not found. It was shown in phone call history but not in the skype calls.
Some time calling does not work. I have to restart my computer or quit and start skype to make calls on skype.
I tried to uninstall it, but it reappears automatically.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Not much quality product

Reviewed on 2021/07/04

Not much ease of use. Lack lots of functionality. Slow perform for big organization. I can be used...

Not much ease of use. Lack lots of functionality. Slow perform for big organization. I can be used for some time but not for long term useability

Pros

It was a good software for chat but in 21th centuryit is way old in term of technology

Cons

Not much ease of use. Lack lots of functionality. Slow perform for big organization

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

The First But Definitely Not The Last

Reviewed on 2021/10/29

Anywhere365 is overall a nice chat system which meets basic requirements properly. If navigation...

Anywhere365 is overall a nice chat system which meets basic requirements properly. If navigation and grouping could be improved, this software would be much more useful but till some big updates are made, I'll mosey my way over to MS Teams.

Pros

The overall experience using this software is decent. If basic requirements are enough to satisfy, then Skype is the right software. I really appreciate that Skype makes it easy for people connect globally and quickly.

Cons

More than any other software of its kind, Skype is always lagging and it drives me up a wall. It'll happen in the worst times too where everything will freeze and the only way to fix it is by ending the task via Task Manager. Doing so makes you close all your chats and then you have nothing. Losing chats is the biggest turn off about this product.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best conferencing software

Reviewed on 2021/06/14

My overall experience was quite awesome with skype. It has all the required features in very...

My overall experience was quite awesome with skype. It has all the required features in very affordable price.

Pros

I like many of things into Skype like ...

It has so much affordable plans than other software.
Easy to use.
Easy to maintain.

Cons

It offers little access to emergency services.

Verified Reviewer
Overall rating
  • Industry: Civil Engineering
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Anywhere365 perfect solution for all types of integrated communication

Reviewed on 2022/07/15

Pros

I have been using Anywhere365 for more than a year now. I like the call queuing up facility, which is very convenient. Further integration with other collaboration tools like MS teams and Zoom is very convenient, which makes Anywhere365 more robust and efficient.

Cons

The cost is a little higher compared to similar networking and collaboration tools. I did not like the interface it is much wordy over there. It can have more graphics and colour to make it look more lively.

Juan
Juan
Overall rating
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very good Contact Center

Reviewed on 2018/05/06

Pros

Finally a contact center that integrates problem free with skype for business. programming is very graphic oriented which makes it easy for anyone .

Cons

In the future update definitely needs to have a progressive and predictive dialers to make it compete with the large companies out there.

Winston
Winston
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Anywhere365 good software to bigger companies

Reviewed on 2022/04/08

Pros

What i liked the most is the sesión border controller

Cons

What i like the least about Anywhere365 is the price

Tami
Overall rating
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Anywhere365 for skype business reveiw

Reviewed on 2021/05/21

As I said above, my main utilization as within customer care, and i love the case manegemnt feature...

As I said above, my main utilization as within customer care, and i love the case manegemnt feature that helps keep your client organization organized. I find it very useful to use with my team as well since we were a remote team scattered all throughout the US, and we can't just walk over to someones desk to talk about a previous customer.

Pros

I previously worked in the customer care sector, and skype365 was such a great tool for our team. We already used various Microsoft tools for our daily business, so having 365 integrated into Teams and the the programs we would utilize was a great benefit.
My favourite feature was being able to see the call history at a glance. The line that was dialed in on, the department and rep the person spoke to, who & where they were transferred to along with a timeline of minutes and seconds of each action/transfer.
The transfer feature is also amazing! Very easy to use and also very intuitive, so it was great for training new employees who weren't as tech savvy.

Cons

This is probabaly more user error than an actual flaw with the software, but I had a difficult time navigating between the different tabs when i had multipel tabs open. I wish it was possible to colourcode the tabs to help stay organized.

Favio
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Application ease to use and a great product for your money

Reviewed on 2022/09/23

Seamless integration with Skype for business and Oracle, nice features in general, a great product,...

Seamless integration with Skype for business and Oracle, nice features in general, a great product, once you learn how to navigate through all the tabs.

Pros

The dashboard and reporting features are great, very easy, and intuitive to use, with a clean and responsive design.

Cons

At first, the multiple tabs could be confusing at times, creating a lot of human error, the chatbot is not that useful as well.

Alternatives Considered

Avaya Experience Platform
Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Connection Virtually

Reviewed on 2021/06/12

The overall experience using this software is awesome and love to prefer other

The overall experience using this software is awesome and love to prefer other

Pros

The most liked feature of this software the Quality of video data been transfer from one end to another is best I ever get and secondly the smoothness of using the software is incredible.

Cons

The Least unlike feature of this software is the dashboard which need to be improved otherwise I find everything good.

Tracy
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Teams-use is super easy

Reviewed on 2022/10/13

What I use with Anywhere365, I find it useful and enjoy the product

What I use with Anywhere365, I find it useful and enjoy the product

Pros

I like the ability to use the screen sharing features while I assist co-workers to whom work remotely. It allows me to train how to process a task that they have not been trained to use. Makes training more easily comprehended.

Cons

I don't really have any cons but would like to understand more on how to use the other features that the software has to offer.

Paata
Overall rating
  • Industry: Computer Networking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Skype business review

Reviewed on 2021/05/30

My company decided to use other soft, but big amount of us miss skype for bussines antil today. I...

My company decided to use other soft, but big amount of us miss skype for bussines antil today. I think everything in this soft was done userfriendly

Pros

I like very much skype for bussines. It is most comfortable soft. New messages appears immediately. Is suitable with mobile. Can upload many files.

Cons

I have nothing to dislike. It was realy most comfortable soft.

Akhil
Overall rating
  • Industry: Information Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy to use and great features

Reviewed on 2022/08/11

I like it overall. I mainly use this with teams and dynamics 365. The fact that is affordable makes...

I like it overall. I mainly use this with teams and dynamics 365. The fact that is affordable makes it even favourable

Pros

The application is very easy to use and great at the price. Loved the dashboard and reporting feature.

Cons

The chat bot could use some extra work. The multi tasking functionality is also difficult making it tough to navigate.

Anshul
Overall rating
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Skype Business is a very good communication tool for office work

Reviewed on 2021/06/09

Skype is very good collaboration and communication tool we can do video and voice calls over it...

Skype is very good collaboration and communication tool we can do video and voice calls over it with the help of internet or Dial In numbers you can connect the meetings

Pros

Skype Business helps in scheduling meetings and it also helps in checking the availability of person with whom you are scheduling a call, you can do voice or video calls and can be easily used via mobile phones as well

Cons

Nothing much you should have options to keep chat history as chat goes away and sometimes you miss out on important information

Elizabeth
Overall rating
  • Industry: Building Materials
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great features, user friendly call software

Reviewed on 2022/09/18

Pros

This software has a very clean user dashboard. It displays all of the necessary call information in a clear and concise manner. The features are also very easy to use, employees that I’ve had trouble with past software think that everywhere 365 is much more user-friendly.

Cons

Some people think that the multiple tabs can be confusing at first, but once you get the layout of the software it becomes easier to navigate.

vidya sagar reddy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

I Skype people at work!!

Reviewed on 2021/04/10

It's a good tool to be effective at work

It's a good tool to be effective at work

Pros

Option to ping people directly from outlook.Integration with most of the Microsoft tools

Cons

No archival of messages and very few options to customize.Connectivity issues at times causing the chats to be lost. Doesn't work well on macos platform.

Amelia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Reliable and Full of Features

Reviewed on 2022/07/20

Pros

Anywhere 365 is the go to for us to perform many interoffice call queue management functions. We manage our resident functions with the software, track video conferencing, and hold webinars on the platform. The software is seamless and easy to use.

Cons

Just as with Microsoft teams, it bogs down the system on start up.

Akhil
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Skype : A Strong Platform for Communication

Reviewed on 2021/04/07

Skype is an excellent platform for communicating with colleagues and clients.
It has improved my...

Skype is an excellent platform for communicating with colleagues and clients.
It has improved my productivity as well work quality. Also one of the best platform to organise meetings.

Pros

Skype is very easy to use, we can organize meetings, do video call and also share files very fastly. The best thing about skype is we can share our screen with the other users so that they can understand what is exactly happening at this end.

Cons

Sometimes the application get hang.
Other problem is the loading time to start a video call.

Lisa
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I use Skype for meetings and classes.

Reviewed on 2018/07/10

This software makes it easy to communicate with people across the globe. I can feel a little closer...

This software makes it easy to communicate with people across the globe. I can feel a little closer than just a phone call when I can see who I'm having a conversation with and our discussions seem to stay with me longer.

Pros

I like the ability to be able to see one another during a meeting or learning opportunity. It is very useful to be able to show a visual to explain a problem, tool, or project while discussing it.

Cons

Sometimes Skype lags, depending on how many people are connected, and we sometimes have dropped calls that have to reconnect. We either end up waiting for reconnects, or the dropped calls miss out on important information.

Andrea
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good tool for team work

Reviewed on 2021/06/14

Is a good tool when managing communication with large team members

Is a good tool when managing communication with large team members

Pros

Probably the easy usability of the tool that as a 365 user it does help in order to find the appropriate function for multi conferencing

Cons

Nothing really, on the functions I have explored I did not find any issues based on the functionality

Alan
Overall rating
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

My Personal Review

Reviewed on 2021/07/26

Pros

Interface and colour, that'll
Easy to find what you want.

Cons

The whole software lag, or stuck at certain moment that only resetting the computer to fix.

Verified Reviewer
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 2020/10/06

Overall, I would recommend this product as an professional communication platform.

Overall, I would recommend this product as an professional communication platform.

Pros

I like that Skype for Business is easy to launch and secure. I've used it to host meetings and as a participant without issue.

Cons

The communication function can sometimes be frustrating if the chat log is lost and can't be retreaved. Otherwise I have had a positive experience using the instant message feature and scheduling aspect.