Kenko Reviews

How efficient the tool and the team work, along with the personal support you receive, can be crucial as a young entrepreneur.

Honestly, for me, it has just been a very uplifting experience.

I have really enjoyed the support you provide for onboarding. [sensitive content hidden] was great and i hope everyone gets someone like her to onboard them. When seeking a booking system, support was very important! The system is intuitive and easy to navigate and which makes the stress of learning a new program substantially less. I am overall very impressed with the CRM.

The onboarding videos that help you walk through step by step will often times be a white blank screen when you open it. I also would like to be able to pop out the videos so i can navigate the system at the same time. You get this in onboarding with your coach, but i would of liked to be able to work through everything on my own first with a little more ease.

Additionally Revenue Splitting and reporting is definitely needed. A lot of the local yoga studios and fitness facilities provide a revenue split for payroll and to stay competitive, I would like to do the same.

Branded app and the waitlist feature. Also the fact that I have somebody to work on marketing with once my app goes live.

How long the setup takes before the app goes live

[sensitive content hidden} !! She was amazing and patient with us

Différence between premium and normal package

I really like how easy, smooth, and user-friendly Bookee is. And that's on both ends - the frontend, customer-facing side of the system as well as the backend, management side of the system, which I use almost daily.
The system isn't buggy at all. It is amazingly and awesomely smooth running. Also, it is full of many features. Features to make the functionality better for you and your team; features to make the functionality better for your customers; features to make your workload less; features to help you evaluate and improve your business. And, they are constantly adding more features to the system to continue making it better and smoother.
Bookee integrates seamlessly with many other applications that you need to run your business. As a result, Bookee makes your job easier.
Lastly, the team was very attentive and helpful every step of the way during the system onboarding process. There was a lot of handholding throughout the process - and I mean that in the very best way. There was no point when I ever felt like I was on my own as I was setting up the system for my business.

There are a few challenges with Bookee.
The schedule/calendar, from the customer's point of view, could use a little tweaking. When a class session is canceled, it would be better if it showed as "canceled" rather than being removed from the calendar. Deleting the canceled session from the calendar can look like the class is no longer offered which can be confusing to customers. Also, it would be great if the schedule/calendar had more viewing options, like an option that only shows the days that classes are offered and leaves "no class days" off the schedule. For example, if you don't offer classes on Fridays, it would be great to have a schedule display option that doesn't show empty Fridays on the schedule.
Though Bookee is really good about considering requests to change the system, it can take a really long time for them to make the system changes that they agree to make.
Technical Support acknowledges inquiries very quickly. However, they aren't always timely in resolving the problem you inquired about. Sometimes, they resolve issues in a very timely way. Other times, they are very slow to resolve issues.
Account managers change often. In the last 6 months, I've had 3 different account managers. Though the changes have happened for understandable reasons, regularly having to pivot and adjust to a new manager makes it hard to build a relationship with them.

They value customer experience a lot, which prevents them from becoming a feature factory and build features that are actually the best present as of now in the market.
The team is helpful, great support and people from the team get on a call with me at times to discuss my experience.
Overall, 10/10 experience.

I had requested for the CRM to be compatible on other devices and this problem has been solved recently too, so nothing as of yet.

The support you get at Bookee is top notch- They have answered every question I have come up with even from the 1st sales call. They also have different service options so I know the current needs of my start up business are being met and I also know I can add on as my studio grows. Many clients have said they love how easy it is to book a class. My niece stepped in to help me on our very busy opening day and she was able to add clients and sell merchandise seamlessly because of how user friendly and secure this platform is.

I have not experienced anything I don't like about this product

I love the ever evolving updates and features Bookee creates. It shows innovation and they care about fitness businesses.

There are some features that could use improvement such a payroll, statistics, logistics, and payment processing.

The customer service and ease of use for Bookee has been incredible! We've been working with AB and he has been AMAZING in supporting us every step of the way. Bookee was BY FAR, the most transparent team to work with. We also love that the online portal embeds into our website making the whole process seamless.

The features that aren't available on Bookee seem to be in the works. There have been a few glitches with discounts and notifications but we're getting them worked out. I wish there was an easier way to grab links to specific classes or link to a certain date on the calendar. Other than that, we love it!

The ease of scheduling, keeping track of client sessions, and creating customizable packages that best reflect the business and direction. Customer support is always on point; if a solution is unavailable, the bookie team can make it.

The bookee business app for mobile atleast can be improved on. The desktop version is top tier, but if the team can find a way to make things more accessible on the go, there will be more adoption from more users.

As a Product Manager, I really took my time when selecting and comparing different booking and scheduling softwares, from Mindbody, GloFox, MarianTek, Bookee, Wellness Living, and 4-5 other options. Bookee really stood out as the winner with its modern, user-friendly customer facing UI, and sophisticated functionalities in the backend.

Customer support is easy to access, and I love that they constantly have new features rolling out. As a customer, I feel heard.

Customer support hours are a bit restrictive, meaning weekends, and nights there is no responses until later.
Some features were promised at initial onboarding but were never prioritized or rolled out.

What I love about this app is how easy it is to use!! From booking to cancelling, it’s just simple.

The only thing I don’t like is the way members can’t prebook their classes ahead of their due date.

The most important feature of any booking platform is dependability. And in the 1+ years I’ve used Bookee, the system has never crashed, it has always been available and accurate. Also, the customer service is outstanding. Whenever I’ve had an issue or a feature request, Bookee has always addressed it in a timely manner.

The platform is still new, so it doesn’t quite yet have the CRM capabilities of some of the bigger, more expensive booking platforms, but they are making strides.

The transition to bookee was smooth. The customer services is fast, kind, helpful. They are receptive to things I would like to have added to make operating my business more smooth. My customers love the new app. All in all my experience has been nothing but positive.

have not found anything yet, they have been fantastic.

Students have a place to be able to see schedule and pay in advance

some features take a long time to set up or are unexistent

Bookee staff was helpful and knowledgeable. They worked with my team very closely through each and every step of the way. You won’t regret choosing Bookee

There are a few features that were missing and are on their way. That being said anything we have asked for the have stated they will look into it.
They are constantly upgrading their systems and making changes to the platform for better ease of use!