Allegro Lending Suite Reviews

The website is mostly user-friendly. The color coding is helpful for approvals/denials/counters and if a deal has been funded or is marked as an issue. I also love the "Advanced Search" feature as it is so easy to find deals based on the application source or see how many applications have been funded over the past year from an application source. The software also has a number of useful reports to determine applications from dealers, average scores submitted, number of approvals/denials/counters.

Dealers have told me that they submit an application with a trailer however on my end there is no indication of a trailer being added to the application. I'm not sure if this issue is on their end or my end as not all dealers use Allegro but it is something to look into!
Along with that, if there is a jet ski and trailer it would be helpful to have fields to add the year, make, model and VIN of that as we require it in our other system. I know there is a spot for "RV Trailer" but that does not have all the fields we require.
It would be helpful if there was a setting to turn on sound for a new note or application coming through. This might be a thing but I am not aware of it. I know an email notification is an option but my inbox would get too crowded !
Sometimes the website will not allow us to export to our system for creating the loan if the collateral is an older year (for example 2009, I am not sure of the exact number) it would be helpful if this was not an issue as we have to change the collateral to a newer year to be able to export then switch the year back in our other system.

the product is easy to use. It does exactly what it needs to do so we can complete our work in a timely manner.

The customer search feature, which for some reason won't allow me to search by anything except for last name. This can be difficult at times when a customer has a very common last name (Smith, Johnson etc.).

Jumping from different screens at times can be time consuming. An example would be if I'm exporting multiple auto loans in day, and I need to upload documentation for each loan, going from exports, to the customers profile, to the upload screen, to the document sorting screen then back to the exports screen can be some what tedious.

The document printing does not show if you have already printed documents or not. Such as welcome letters.

The Product is easy to use. The customer service is prompt in handling most problems that may arise. Allegro has been easy to work with when we attempt to implement different processes. Allegro has been good about personalizing their product to what we need for our business model.

Implementation has been an ongoing chore. There are still some areas that are not completely what we need. I would like to have had an Allegro rep present for the rollout and maybe come back after 6 months to help us with any changes, concerns or questions. Virtual and online training, in my opinion, are just not as effective as in person training.

I like how easy it is to ready credit reports compared to other products such as CUDL.

I don't like how an error comes up on the approved screen when changing the term. having to put it in as a counter offer makes me wanna throw my computer screen across the room.

Also not being able to change the income should the dealer input it incorrectly will completely kick you out of the system and back to the main Allegro page.

I like the ability to navigate through the entire process. I like the valuable information that is available in real time.

Took a few days to get familiar with the product but was well worth the effort.

I love that the red box shows up in the corner of my screen to let me know there is an app waiting to be decisioned. It provides the dealers with quick replies.

I really can't find many cons about this software, In the beginning, after switching from Dills software, I was a little frustrated about the major differences, however I quickly learned that Allegro was actually set up better and ease of screen use was much easier to navigate.

The ease of use and integration with DealerTrack and Route one. Works on any browser even iPads and iPhones so we are always connected.Very reliable and doesn't go down.

lack of integration with APIs like carfax, auto check

Easy to use. It has a good workflow. The Alerts help a lot.

The reporting feature has tons are reports but most are not very helpful. I have tried to edit some of them but the variables are difficult to manipulate and I haven't been able to get the info I would like to have. Would be great to either have options to reports or training on how to change them myself.
The automatic approval matrix could be easier to program. We use that very minimally because it is confusing & not worth the time trying to figure out.

It is really easy to navigate and user friendly.

In the verification step on the confirm deal tab you have to save it then go back and confirm it. This is really frustrating, I think it should just have to be confirmed once. Other than that nothing every thing else is really user friendly.

Love that this system organizes and shows necessary information in a legible format to make a decision on a loan request. Also that you can communicate with the dealership via instant messaging.

Dislike the new updated way to recalculate payment option using the deal maestro. It is not as smooth as I would like.

It is easy to use, they have a responsive support team.

The reporting and no online written manual available

The site is very organized and an easy tool to underwrite And fund business .

Often , when we do not approve a request , we will make a counter offer or payment call. A better way to convey this down sell or other option is needed on the decision screen instead of manipulating the figures and adding comments. The dealers are often confused by our response. Also , we need the ability to change dealer information from a branch level- especially our main contact .

THIS SOFTWARE IS EASY TO USE, EASY TO NAVIGATE, AND MAKE QUICK, SOLID DECISIONS

I HAVE NO ISSUES WITH THIS SOFTWARE. LIKE I SAID IT'S EASY TO USE. EVERYTHING YOU NEED TO MAKE A QUICK DECISION FOR THE DEALER AND KEEP VOLUME UP AND LOSSES DOWN AND THAT'S IMPORTANT

I like the ease of bouncing through the aspects that I need in order to underwrite. It makes it very simple to click to view a credit report, then back to the debt calculation and then to the notes.

My biggest con I believe comes from the fact that we (my company) are not using the site to its full potential. Integrating all that we can to create the highest functionality.

Email alerts
Integration with our core
Clear tabbing for review
Auto/Deal Snapshot
Reporting

Reporting Overly complicated- This needs to be thinned out to more relevant reporting
Deal modification needs to be easier- You should be able to modify the submitted deal on the front page. Going to maestro seems unneeded and difficult when mobile
Setting up institutional docs should be an easier process and cross feedable from the dealers input.

Interfaces will core lending suite well. Is easy to use and works well with dealer lending platforms such as DealerTrack and Route One. Also works as a standalone for dealers who do not use DT or RO, such as motorcycle dealers, RV dealers, etc.

It has an auto decision function that could be more robust by programming to assist credit unions with whether the potential member qualfiies for membership. Right now, it only uses home zip code. Work zip code would be helpful.

It is very easy to process and get the dealer an answer quickly. I like that we don't have to fax the answers back it just goes back to them. It is a very good program.

I don't like the way the credit reports print, they are a little harder to read then the ones we print in the office.

RESPONSE TIME AND EASY TO VIEW LOTS OF OPTIONS

CREDIT REPORT NEEDS TO BE EASIER TO VIEW

Allegro allows a fast and defined review of applications presenting results in a logical and readable format allowing for quick decisions. It also allows for easy changes or corrections to down payment amounts and loan request amount that immediately flow the the analysis & exceptions screen for review.

We're having some challenges where the Contract Date on the Deal Structure Screen has to be changed before an Approval Decision can be made. Declines are not affected, only Approvals.

It makes credit decisions easier. It's easy to use to ensure you have all the information necessary to make a solid credit decision

More fraud detection tools. No matter how many you think you have it would help if you have cross referenced other data to ensure the customer is who they say they are.