Feedbackly

4.2 (36)
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All-in-one feedback software

Overall rating

4.2 /5
(36)
Value for Money
4.0/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.0/5

83%
recommended this app
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36 Reviews

Shahrul
Shahrul
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great platform for collecting customer and employee feedback

Reviewed on 2021/12/03

Pros

Great thing with Feedbackly is, the process or step to creating a custom survey form is really easy and i can create a good survey form under 30 minute. The report also very details and helpful for us to process the result easily.

Cons

The mobile viewing for the survey form is sometimes not snap and the design get messy. I had to try to adjust the graphic a few time before all the design is place correctly.

Response from Feedbackly

Thank you for your great review! It's sad to hear that you had problems with viewing the surveys on your mobile. Today, we suggest using laptops or desktop devices for creating surveys. However, for your survey respondents, the surveys are fully responsive and will always open well on mobile as well as on desktop devices. Just feel free to write us at [email protected] with any further suggestions or thoughts.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer feedback collection made easy

Reviewed on 2018/12/13

Pros

Feedbackly is a decent customer feedback tool that I have used and managed for multiple clients. It is easy-to-use and quite user-friendly. If there is one thing that's best about Feedbackly, it is its visual analytics. I haven't seen such an amazing analytics with any other feedback tool.

You can create a survey in a few minutes with its survey editor. It supports 10 languages so if you are interested in running surveys in languages other than English, Feedbackly is your best bet.

You can collect feedback from multiple channels including text, email, website, and more.

It is inexpensive as compared to other feedback tools with similar features (like GetFeedback).

Cons

Lacks a few features that will make it much better such as mobile-friendly surveys and survey templates.

Response from Feedbackly

Thank you for your kind review! We're glad to hear that you have liked Feedbackly! And, we're happy to say that today all our surveys are 100% mobile-friendly and we have 10+ pre-built survey templates to make creating surveys even quicker and easier.

joshua
joshua
Overall rating
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use and great to have.

Reviewed on 2018/03/16

more insight into customer info

more insight into customer info

Pros

Get to capture the customers experiences, questions, concerns, issues, and sort through the info gathered on how to make necessary improvements you didn't know about.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best Exprience

Reviewed on 2018/05/08

Pros

Compare as a single pane;
Find a new software;
good looking;
review optimized;
good choice;
UI stylish;

Cons

not bad but directory of software should goes update and dynamical, categorization should better;
Thanks

Aymen
Aymen
Overall rating
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Normal Experience

Reviewed on 2018/05/10

really its a very good solution it helps me to get a very good visibility about the different...

really its a very good solution it helps me to get a very good visibility about the different software solution

Pros

Quality of search it allow me to find more information and get a good feedback and that is very helpful to me especially when i meet with me customers

Cons

Response time : for me it take a long time to show me what i need i tried it from different devices but always the same status

Andrej
Andrej
Overall rating
  • Company size: 51–200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

O.k.

Reviewed on 2018/05/10

Pros

Easy to use. Web interface. Installation Saas as well as Web. I also like statistics and grafs.

Cons

Colours of main menus and other drop down menus. Mobile application could be much better.

Verified Reviewer
Overall rating
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The software is easy to use, customer-centered with high-level dashboards.

Reviewed on 2018/05/07

Customer insight focus

Customer insight focus

Pros

The analytic model dashboards in a user centered great interface. This enhances customer data digestion for decisions on the nature of improvements.

Cons

The softaware in its entirely is a heavy in loading over the browser. I use firefox and my speeds are over 60MBps and it takes time to load.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use

Perfect Feedback Solution

Reviewed on 2018/04/04

Pros

The application not only looks good, it works great. Nice design and user experience together with a profound statistics tool make it a perfect choice if you want to get some feedback from your customers

Cons

Well, when you get too much feedback you might need better filtering tools. Other than that it is a perfect software to me.

Assaid
Assaid
Overall rating
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excelent experience and attention

Reviewed on 2018/03/13

A better vision of business

A better vision of business

Pros

The ease to use and manage your sales tasks with a simple feedback from customers. The User Interface is simple and cute, is good.

Cons

The possibility to create a Feedback without a sing in because not all the clients want to give their data and fill in all the form.

Razvan
Razvan
Overall rating
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Works as expected

Reviewed on 2018/05/02

Pros

Works as expected, no surprises, easy to use, intuitive interface
It was only used for tests, not really in production, but it behaved very good

Cons

Nothing really, maybe some very small design issues, like rounded corners (but this may be also because of my browser)

Alexey
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

best substitute for late google reader; vital part of my daily life, main source of general...

Reviewed on 2018/05/10

all news in one place; ability to save interesting posts for later; instant "what is new" for many...

all news in one place; ability to save interesting posts for later; instant "what is new" for many feeds like Livejournals

Pros

Speed of interface and updates, kbd shortcuts, ability to filter out Justin Bieber from news feed, general reliability

Cons

Nothing of great importance. Some bugs with keyboard navigation ('J' sometimes jumps to the end of the feed, in "Read Later" it is off by several headings etc); liked articles are hard to filter by tags (and hard to search, and impossible to export) etc

Ziad
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I had a great experience throughout the entire process of buying and using the software

Reviewed on 2018/05/09

Pros

Very easy to use and track all my sales and expenses with one single interface. Moreover, everything is uploaded and stored in the cloud. Perfect for me.

Cons

Sometimes integration with other software or systems is hectic
1. Large upfront costs
2. Potentially lengthy integration periods
3. Upgrades can be costly and lead to implementation problems

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

excellent

Reviewed on 2018/05/02

Pros

easy to use, native. still get used to it but I think it will be very useful in my work experience.

Cons

nothing comes to my mind at the moment. if there is something, in particular, I will contact customer support for more details.

Ashley
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

I use Capterra quite often and is always a huge help.

Reviewed on 2018/03/13

Understanding the pros and cons of different software options and understanding what each has to...

Understanding the pros and cons of different software options and understanding what each has to offer.

Pros

I like the fact that it gives the pros and cons of the various software options we are looking at and provides a good summary of the products.

Cons

The only thing that I would really write as a con is that sometimes when looking for a particular type of software, there are often times so many pages of results that it can be kind of difficult to read through each of the options.

Verified Reviewer
Overall rating
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good experience

Reviewed on 2018/03/19

Pros

Search is awesome! Works fine and clean. The customer support works well too. I had a issue that was solved for them quickly.

Cons

Could be possible cancel orders by mobile cause is bit hard sometimes access a laptop. In my case I was in vacation and felt it.

Verified Reviewer
Overall rating
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Experience, Easy to use

Reviewed on 2018/05/02

Pros

Great Experience, Easy to use, Friendly and Intuitive, can be use for large marketing products or small campaings.

Cons

Price for personal or small bussines can be better, the free subcription does not permit exports data.

Eric
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

very easy to use

Reviewed on 2019/03/01

Pros

Capturing information on what customer's are thinking and feeling is extremely easy, and makes my job 50 times more productive.

Cons

the search/directory is convoluted and can be a pain to navigate through.

Aparna
Aparna
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Customer Feedback

Reviewed on 2019/08/08

Pros

Collecting feedback of customers are very much time consuming. Feedbackly has the best solution with user friendly interference.

Cons

Pricing is not officially displayed on there website.

atul
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

good and ease of operation

Reviewed on 2019/02/22

nice , good , customer supporting

nice , good , customer supporting

Pros

customer support , nice , good , customer supporting

Cons

more services to be added, new offerings

Verified Reviewer
Overall rating
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

This platform is immensely useful for taking technical decision

Reviewed on 2018/03/13

It has helped us to take conscious decision while working out solutions for our customers. We can...

It has helped us to take conscious decision while working out solutions for our customers. We can also get the source of many solutions in one place.

Pros

The feature of comparison. It give feature by feature assessment of the software to be considered before taking decision.

Cons

Providing list prices should be made compulsory. Without prices the assessment cannot be considered as complete.

Johnson
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Get customers' feedback task done within hours rather than days

Reviewed on 2019/03/01

Pros

Very easy to create a survey and can get the feedback through web or email.
Logic flow in designing the survey questions make it more relevant when study the data.
Ready to use report on feedback collected.

Cons

It will be wonderful if it is able to exclude or filter out some of the users feedback while doing analysis.

Malik
Malik
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tapin feedback Review

Reviewed on 2020/12/02

8.5/10. The all is simple and can develop in to have more function

8.5/10. The all is simple and can develop in to have more function

Pros

Easy to attach media portal for photos. Easy to obtain feedback on media. Multiple photo files no problem

Cons

No video portal to attach video files of any length. Without this feature surveys are limited by media form

Verified Reviewer
Overall rating
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Simple and focus

Reviewed on 2018/03/19

Pros

Very ease to use and able to keep track with all the deals in one place. Actual review from real person.

Cons

It need to register to get to review section. If we can do it with an authentication code without register an account may be easier for some users.

Ben
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Feedbackly

Reviewed on 2017/03/15

Feedbackly is a great survey widget that gets the job done. You can benefit from many features such...

Feedbackly is a great survey widget that gets the job done. You can benefit from many features such as creating and triggering automated instant upsell offers based on the feedback given and the price is also acceptable. It is easy to use and very efficient. I personally find it very useful when it comes to getting feedback from customers and managing it.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

I use it on one of the system that I use.

Reviewed on 2018/03/13

send a review about a product that I used

send a review about a product that I used

Pros

easy to use - intuitive. it is easy to understand, the flow is fluent and the response time of the system is quick enough.