HiveDesk Reviews

It is a great tool to tracking time, it is affordable and easy to implement.

Some features are not easy to find, like changing work sessions.

Tracking developer's time and productivity. Also the random screenshots.

The speed at which the reports are generated is very slow. Overall admin reports can be improved.

Ease of monitoring employee productivity.

I have not found any Cons to Hivedesk thus far.

Being able to track the time and activity of employees. This is a very useful productivity tracker.

I don't have any serious issues with HiveDesk.

Hivedesk allows us to manage remote workers in multiple time zones and locations. One of the challenges with having remote workers is you don't have the same ability to see they are actually working as you do with in office workers. We use a number of hourly freelance workers and Hivedesk gives us screenshots shots and activity rates to ensure they are working the hours they are billing us for. Its not something we monitor all the time, but rather use as a tool when we think there is a performance issue.

We have had the occasional setup issue, but this is usually resolved quickly.

It is easy to use and it has functionality that we need. Customer support is great.

Inability for the admin to move hours from project to another. It is difficult to zoom in and out the snapshots. When a user runs a report to verify his time, it is not possible to sort by time. WE had a lot of problems with the client app.

Easy to use as the most important thing for time tracking is making sure that the program keeps track at a click of a button.

Lots of resistance from co-workers when this time of software is introduced and the whole taking pictures of your screen doesn't really show much if your co-workers aren't programmers and spend all day looking at a CRM.

Able to track remote resources, view screenshots and create timesheets in one place.

Had situations where sessions or session comments are not being logged. Although we receive support for this issue the resource still have the same issue occasionally.

We wish logged hours would be against tasks as opposed as against projects.
We wish there would be reports using tasks as opposed as projects.

I actually use it alot staff and i use it everyday and it gets the job done

It is resource heavy my computer seems to be slower when it is running. Also the website is so annoying it logs you out like every 5 minutes of inactivity so everytime i work on it generating reports i have to log back in between format my report in excel then generating another report on hivedesk

Accuracy
Ease of use
Flexible with Useful Options
Pricing

I would say that it would be useful to have the full list of screenshots for a session open in lightbox right from the project page, rather than clicking into the session first.

Affordability and user friendly. A great option for thr cost

Support takes a while to respond if needed

This keeps remote workers accountable, where the other option is I trust that they actually did the work. It also makes payroll easy when I can just pull up a report.

I'm not 100% sure how relevant the "Activity" feature is because I use the service for calling agents. I'd like to be able to pull up a video of exactly what they were doing so I can assess the speed of their work.

It is very easy to use, I don't have to explain much to my workers about how to use it and when I add tasks my works get a notification right away.

I wish I could get a notification whenever they are connect or check in or when they check out. Maybe a chat online between workers would be good

Easy to use. I can use it to bring in client feedback so the team can use it. I like that I can put the project links into our dashboard on Google Sheets

Their is no overall dashboard that makes it easy to see at a glance the health of projects. There is no tracking of progress on tasks. Ideally would want it to be a hybrid of project management with the task details that Basecamp already has.

The ease of signing up and implementing the software.

Having to set up "groups" to put people in - it would be easier if you could just add staff members to the software without having to set up an entire group.

Ability to track time and screenshots . Employee can login right from screen

Some things are hard to set such as the time zone the employee is in for tracking time

It is very intuitive and easy to navigate

I would appreciate a 1099 feature so that all I have to do is hit a button and it would calculate the form and have it filled out with my subcontractor’s information and total paid for the year.

Screenshots are a great feature. Also, the timekeeping is very beneficial as well.

We have used it in the past with all of our staff across the board and it was wonderful. My only complaint would be that we could not fit our whole team in a project it required me to create multiple projects.