Narvar

4.7 (58)
Write a Review!
Cloud-based post-purchase customer experience platform

Overall rating

4.7 /5
(58)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.5/5

97%
recommended this app
Sort by

58 Reviews

Jeifer
Jeifer
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Narvar a great software for companies

Reviewed on 2023/09/14

The software is very user friendly and experience is quite good. I recommend it

The software is very user friendly and experience is quite good. I recommend it

Pros

Software made our life easier in following up with the returns and so much time saver

Cons

No big problems when using it. It might take some time to get along with the updates

Jose
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Narvar a Must for elevating the customer experience!

Reviewed on 2023/05/31

Overall Narvar has answered the questions we all seek. What do our customers think of their order...

Overall Narvar has answered the questions we all seek. What do our customers think of their order and experience when purchasing.

Pros

Super easy to use product. Their dashboard provides key insights into the tracking data as well customizing the landing page.

Cons

Integrating with Magento was a bit rough but from our end, mainly due to the fact we were operating on an older version. Narvar is only compatible with the latest versions of softwares which is manageable

Alternatives Considered

Happy Returns

Reasons for Switching to Narvar

Narvar seem to have all the answers we were looking for. The Dashboard is great and the team is quick to respond to any issues.
Christopher
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Poor Customer Support

Reviewed on 2021/09/30

lack of support, dedicated rep creates a very poor quality of experience

lack of support, dedicated rep creates a very poor quality of experience

Pros

Easy to navigate on the Narvar dashboard

Cons

Customer support is nearly non-existent. Our Mobile page shows a poor quality graphic, bad resolution. We've been asking for direction on how to fix this, several months later, no solution even to-date.

Response from Narvar

Thank you so much for your feedback, Christopher! Our CSM team will reach out in order to help resolve what you're facing.

VIPUL
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great way to deal with returns

Reviewed on 2024/07/02

Great experience. So, ease with returns now as customers can do it by themselves at their end....

Great experience. So, ease with returns now as customers can do it by themselves at their end. Happy customer, happy business, Thanks Narvar.

Pros

The way returns handle by customer is the best feature.

Cons

Nothing at this point as our main purpose for returns are getting served in the best way can think of. Thank you Narvar.

Celina
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for returns

Reviewed on 2023/07/28

Pros

Using Narvar Returns & Exchanges with Shopify is a dream. You can set up and easily manage all of your return rules, restrictions, exceptions, refund rules, and more all within the app on Shopify. They make it easy to customize your returns experience and manage and search initiated returns.

Cons

We run into a lot of issues with their order tracking and have stopped using Notify for tracking emails because of this and other limitations. Their reporting and analytics tool is also not my favorite but it gets the job done (mostly).

Carrie
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Narvar Returns Platform

Reviewed on 2023/06/14

Narvar has been a good partner for us. We've had ups and downs within the platform, and will look...

Narvar has been a good partner for us. We've had ups and downs within the platform, and will look forward to seeing the improvements and enhancements we've asked for.

Pros

The Narvar App integrated within Shopify is very user friendly. It is navigable and intuitive.

Cons

There are a number of improvements we are waiting for from Narvar. The overall backend integrations are not overly smooth and don't serve all of our needs. Implementation took almost two years to get to a point where we were satisfied.

Thomas
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding business partner with ever increasing capabilities!

Reviewed on 2023/06/16

Narvar allows our customers to track both shipped goods and (soon!) their returns. While the...

Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!

Pros

Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry!

Cons

My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly!

Jen
Overall rating
  • Industry: Consumer Goods
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Narvar Easy to Use

Reviewed on 2023/11/17

Fast and easy tracking with Narvar for Nespresso products. I would recommend this platform.

Fast and easy tracking with Narvar for Nespresso products. I would recommend this platform.

Pros

Fast and easy tracking with Narvar for Nespresso products.

Cons

Can improve on real time data especially when the package is delivered. Sometimes it can take 10-15 after the order is delivered to receive the email or text notification from Narvar.

Gerardo
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hassle-Free and Time-Saving for Customers and Customer Service Team.

Reviewed on 2023/05/03

Pros

Since implementing their platform, we've seen a significant improvement in our customer experience, which is a top priority for us as a [industry] company. The Narvar Returns platform is easy to use, and their customer success team has been extremely helpful in guiding us through the process. They provide personalized support and follow-ups, which have been invaluable in helping us address any issues. Additionally, their advice, webinars, and other valuable resources have helped us improve our processes and optimize our returns management.

Cons

hile Narvar's User Interface is neat and user-friendly, the platform lacks flexibility in terms of customizing functions based on rules and logic. This may be a concern for businesses with specific requirements or unique workflows.

Justin
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent Tracking and Auxiliary Marketing Tool

Reviewed on 2023/09/27

The tool has allowed us to turn what was once simply a transactional order/shipping notification...

The tool has allowed us to turn what was once simply a transactional order/shipping notification into a revenue stream. I have engaged the customer support team at Narvar quite a bit early on and they were always extremely helpful and knowledgable.

Pros

Love the customization capabilities and the ability to schedule periodic sale-related changes to our main pages to coincide with key selling moments and creative changeovers.

Cons

The initial setup was a little tricky and required installing some HTML code into other places, such as our auto-generated emails in Shopify.

Claudia
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A very fast and easy tool

Reviewed on 2023/06/02

The biggest benefit I have experienced with Narvar is the automation and categorization of our...

The biggest benefit I have experienced with Narvar is the automation and categorization of our returns. We can understand and listen more to our customers according to their comments. In addition, our clients feel very confident when using the platform because it is very intuitive. It gives a feeling of autonomy.

Pros

What I like the most is that our returns process has changed for the better since it was implemented. Returns are processed faster, easier, and more automatically.I can also say that Narvar has helped us a lot when it comes to categorizing the reasons for return, in this way, we can improve in the necessary aspects.

Cons

I can't currently think of anything wrong, as our old returns process was very old, there were many steps to follow, but now this has changed to more automated and easier support for our customers.

Marta
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Narvar, less manual tasks

Reviewed on 2023/06/05

Has help us a lot! But I think that to improve more our experience we should improve & find a...

Has help us a lot! But I think that to improve more our experience we should improve & find a solution for all our exceptions.

Pros

Narvar has reduced all the day to day manual task for our CS team.

Cons

There are some exceptions that I would like to go deeper to understand why can not be atomatize and try to find a solution.

Sean
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Narvar adds value

Reviewed on 2023/08/17

With Narvar we have a more unified, branded tracking and shipment notification system that delights...

With Narvar we have a more unified, branded tracking and shipment notification system that delights our customers.

Pros

Employees at Narvar are some of the best. Regardless of their role, each person is professional and feels like an extension of our doTERRA team. The product works as expected because they have quality employees that ensure their customers understand and have what is needed at all phases of the relationship.

Cons

Integrations with new 3pls can be more challenging but that is largely due to the unique nature of each 3pl.

James
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy setup, great customer experience.

Reviewed on 2023/06/01

Pros

The integration was seamless, the staff at Narvar were attentive and helpful in the transition and helping to get our return policy rules copied over. Our customers love the simple, guided return authorization page and instant return label.

Cons

One feature that is lacking from Narvar is the ability to "rate shop" with return label carriers. We would love to see this feature implemented in the future. Ideally the feature would choose the least expensive return label based on the products being returned and the location of the customer.

Miquel
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Returns excellence

Reviewed on 2023/05/26

satisfied in terms of customer experience, but there are some issues that are still pending to be...

satisfied in terms of customer experience, but there are some issues that are still pending to be solved by the IT team

Pros

Easy for the customer to follow up with the returns and also pushing exchanges for revenue retention.

Cons

continuos changes make it important to follow up with the current processes

Alternatives Considered

Loop and Rever

Reasons for Choosing Narvar

Exchangesuser experiencerules for returns / exchanges

Reasons for Switching to Narvar

easy integration and support
Connie
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ease of Returns

Reviewed on 2023/07/28

Pros

The ease of clients initiating return through the returns portal.

Cons

Timeframe to officially launch was a lengthy process.

Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exactly what we needed!

Reviewed on 2023/05/31

Amazing! Glad we chose narvar

Amazing! Glad we chose narvar

Pros

Super useful to use, intuitive and useful! Fantastic

Cons

There's some bugs sometimes, however the customer service team is always willing to help!

Edwin
Edwin
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good service and amazing platform!

Reviewed on 2023/06/26

Pros

I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage!

Cons

Until now, we do not have any issues or any negative feedback we are so happy and satisfied

Andrew
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Staff and Customers Love It

Reviewed on 2023/06/08

Pros

We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!

Cons

Analytics are lacking - there could be much more data about the products returned and reasons. This would help us improve our products.

Stephanie
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Return Management

Reviewed on 2023/06/07

It allowed the overall returns and exchanges experience to be easier both for the customers and for...

It allowed the overall returns and exchanges experience to be easier both for the customers and for our team.

Pros

It provides real-time tracking information on the return, making the customers feel reassured. The refunds and exchanges are processed accurately and quickly, plus their platform is very user-friendly.

Cons

So far I haven't had any issues with their platform.

Paola
Paola
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

enhancing the post-purchase journey for e-commerce businesses

Reviewed on 2023/10/27

Pros

Narvar keeps customers engaged by providing real-time tracking and delivery notifications, ensuring that they stay informed about the status of their orders.

Cons

Smaller enterprises with limited budgets might find it costly.

Borja
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent experience

Reviewed on 2023/06/06

Excellent experience.

Excellent experience.

Pros

User friendly app, easy tracking and return service.

Cons

Some problems happens when creating the labels.

Dawn
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

White glove experience!

Reviewed on 2023/04/26

Narvar provides excellent delivery tracking information to our customers.

Narvar provides excellent delivery tracking information to our customers.

Pros

The implementation and customer success teams are very attentive and easy to work with.

Cons

Integration with our ERP system was a bit challenging.

Martin
Overall rating
  • Industry: Consumer Goods
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Narvar Review from Amway

Reviewed on 2023/05/04

In my experience Narvar gave me a great order tracking experience. Allowing companies to focus in...

In my experience Narvar gave me a great order tracking experience. Allowing companies to focus in core operations while taking care of order tracking tools. The best tool is sending notification for order status to customers

Pros

The most I like about Narvar is to have a partner to work on order tracking. Narvar is easy to use and is friendly for customers to navigate

Cons

Integration with carriers could be easier.

Kaitlyn
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Exceptional Product Offers

Reviewed on 2023/05/02

Pros

Our Narvar team wants us to succeed. They are supportive and always recommending new and different ways to assist our customers.

Cons

We've experienced some difficulties with carrier transferring the proper information.