Narvar Reviews

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58 Reviews

- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Narvar a great software for companies
Reviewed on 2023/09/14
The software is very user friendly and experience is quite good. I recommend it
The software is very user friendly and experience is quite good. I recommend it
Pros
Software made our life easier in following up with the returns and so much time saver
Cons
No big problems when using it. It might take some time to get along with the updates
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Narvar a Must for elevating the customer experience!
Reviewed on 2023/05/31
Overall Narvar has answered the questions we all seek. What do our customers think of their order...
Overall Narvar has answered the questions we all seek. What do our customers think of their order and experience when purchasing.
Pros
Super easy to use product. Their dashboard provides key insights into the tracking data as well customizing the landing page.
Cons
Integrating with Magento was a bit rough but from our end, mainly due to the fact we were operating on an older version. Narvar is only compatible with the latest versions of softwares which is manageable
Alternatives Considered
Happy ReturnsReasons for Switching to Narvar
Narvar seem to have all the answers we were looking for. The Dashboard is great and the team is quick to respond to any issues.- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Poor Customer Support
Reviewed on 2021/09/30
lack of support, dedicated rep creates a very poor quality of experience
lack of support, dedicated rep creates a very poor quality of experience
Pros
Easy to navigate on the Narvar dashboard
Cons
Customer support is nearly non-existent. Our Mobile page shows a poor quality graphic, bad resolution. We've been asking for direction on how to fix this, several months later, no solution even to-date.
Response from Narvar
Thank you so much for your feedback, Christopher! Our CSM team will reach out in order to help resolve what you're facing.
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great way to deal with returns
Reviewed on 2024/07/02
Great experience. So, ease with returns now as customers can do it by themselves at their end....
Great experience. So, ease with returns now as customers can do it by themselves at their end. Happy customer, happy business, Thanks Narvar.
Pros
The way returns handle by customer is the best feature.
Cons
Nothing at this point as our main purpose for returns are getting served in the best way can think of. Thank you Narvar.
- Industry: Apparel & Fashion
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for returns
Reviewed on 2023/07/28
Pros
Using Narvar Returns & Exchanges with Shopify is a dream. You can set up and easily manage all of your return rules, restrictions, exceptions, refund rules, and more all within the app on Shopify. They make it easy to customize your returns experience and manage and search initiated returns.
Cons
We run into a lot of issues with their order tracking and have stopped using Notify for tracking emails because of this and other limitations. Their reporting and analytics tool is also not my favorite but it gets the job done (mostly).
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Narvar Returns Platform
Reviewed on 2023/06/14
Narvar has been a good partner for us. We've had ups and downs within the platform, and will look...
Narvar has been a good partner for us. We've had ups and downs within the platform, and will look forward to seeing the improvements and enhancements we've asked for.
Pros
The Narvar App integrated within Shopify is very user friendly. It is navigable and intuitive.
Cons
There are a number of improvements we are waiting for from Narvar. The overall backend integrations are not overly smooth and don't serve all of our needs. Implementation took almost two years to get to a point where we were satisfied.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding business partner with ever increasing capabilities!
Reviewed on 2023/06/16
Narvar allows our customers to track both shipped goods and (soon!) their returns. While the...
Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!
Pros
Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry!
Cons
My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly!
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Narvar Easy to Use
Reviewed on 2023/11/17
Fast and easy tracking with Narvar for Nespresso products. I would recommend this platform.
Fast and easy tracking with Narvar for Nespresso products. I would recommend this platform.
Pros
Fast and easy tracking with Narvar for Nespresso products.
Cons
Can improve on real time data especially when the package is delivered. Sometimes it can take 10-15 after the order is delivered to receive the email or text notification from Narvar.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hassle-Free and Time-Saving for Customers and Customer Service Team.
Reviewed on 2023/05/03
Pros
Since implementing their platform, we've seen a significant improvement in our customer experience, which is a top priority for us as a [industry] company. The Narvar Returns platform is easy to use, and their customer success team has been extremely helpful in guiding us through the process. They provide personalized support and follow-ups, which have been invaluable in helping us address any issues. Additionally, their advice, webinars, and other valuable resources have helped us improve our processes and optimize our returns management.
Cons
hile Narvar's User Interface is neat and user-friendly, the platform lacks flexibility in terms of customizing functions based on rules and logic. This may be a concern for businesses with specific requirements or unique workflows.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Tracking and Auxiliary Marketing Tool
Reviewed on 2023/09/27
The tool has allowed us to turn what was once simply a transactional order/shipping notification...
The tool has allowed us to turn what was once simply a transactional order/shipping notification into a revenue stream. I have engaged the customer support team at Narvar quite a bit early on and they were always extremely helpful and knowledgable.
Pros
Love the customization capabilities and the ability to schedule periodic sale-related changes to our main pages to coincide with key selling moments and creative changeovers.
Cons
The initial setup was a little tricky and required installing some HTML code into other places, such as our auto-generated emails in Shopify.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A very fast and easy tool
Reviewed on 2023/06/02
The biggest benefit I have experienced with Narvar is the automation and categorization of our...
The biggest benefit I have experienced with Narvar is the automation and categorization of our returns. We can understand and listen more to our customers according to their comments. In addition, our clients feel very confident when using the platform because it is very intuitive. It gives a feeling of autonomy.
Pros
What I like the most is that our returns process has changed for the better since it was implemented. Returns are processed faster, easier, and more automatically.I can also say that Narvar has helped us a lot when it comes to categorizing the reasons for return, in this way, we can improve in the necessary aspects.
Cons
I can't currently think of anything wrong, as our old returns process was very old, there were many steps to follow, but now this has changed to more automated and easier support for our customers.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Narvar, less manual tasks
Reviewed on 2023/06/05
Has help us a lot! But I think that to improve more our experience we should improve & find a...
Has help us a lot! But I think that to improve more our experience we should improve & find a solution for all our exceptions.
Pros
Narvar has reduced all the day to day manual task for our CS team.
Cons
There are some exceptions that I would like to go deeper to understand why can not be atomatize and try to find a solution.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Narvar adds value
Reviewed on 2023/08/17
With Narvar we have a more unified, branded tracking and shipment notification system that delights...
With Narvar we have a more unified, branded tracking and shipment notification system that delights our customers.
Pros
Employees at Narvar are some of the best. Regardless of their role, each person is professional and feels like an extension of our doTERRA team. The product works as expected because they have quality employees that ensure their customers understand and have what is needed at all phases of the relationship.
Cons
Integrations with new 3pls can be more challenging but that is largely due to the unique nature of each 3pl.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy setup, great customer experience.
Reviewed on 2023/06/01
Pros
The integration was seamless, the staff at Narvar were attentive and helpful in the transition and helping to get our return policy rules copied over. Our customers love the simple, guided return authorization page and instant return label.
Cons
One feature that is lacking from Narvar is the ability to "rate shop" with return label carriers. We would love to see this feature implemented in the future. Ideally the feature would choose the least expensive return label based on the products being returned and the location of the customer.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Returns excellence
Reviewed on 2023/05/26
satisfied in terms of customer experience, but there are some issues that are still pending to be...
satisfied in terms of customer experience, but there are some issues that are still pending to be solved by the IT team
Pros
Easy for the customer to follow up with the returns and also pushing exchanges for revenue retention.
Cons
continuos changes make it important to follow up with the current processes
Reasons for Choosing Narvar
Exchangesuser experiencerules for returns / exchangesReasons for Switching to Narvar
easy integration and support- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ease of Returns
Reviewed on 2023/07/28
Pros
The ease of clients initiating return through the returns portal.
Cons
Timeframe to officially launch was a lengthy process.
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exactly what we needed!
Reviewed on 2023/05/31
Amazing! Glad we chose narvar
Amazing! Glad we chose narvar
Pros
Super useful to use, intuitive and useful! Fantastic
Cons
There's some bugs sometimes, however the customer service team is always willing to help!

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good service and amazing platform!
Reviewed on 2023/06/26
Pros
I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage!
Cons
Until now, we do not have any issues or any negative feedback we are so happy and satisfied
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Staff and Customers Love It
Reviewed on 2023/06/08
Pros
We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!
Cons
Analytics are lacking - there could be much more data about the products returned and reasons. This would help us improve our products.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Return Management
Reviewed on 2023/06/07
It allowed the overall returns and exchanges experience to be easier both for the customers and for...
It allowed the overall returns and exchanges experience to be easier both for the customers and for our team.
Pros
It provides real-time tracking information on the return, making the customers feel reassured. The refunds and exchanges are processed accurately and quickly, plus their platform is very user-friendly.
Cons
So far I haven't had any issues with their platform.

- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
enhancing the post-purchase journey for e-commerce businesses
Reviewed on 2023/10/27
Pros
Narvar keeps customers engaged by providing real-time tracking and delivery notifications, ensuring that they stay informed about the status of their orders.
Cons
Smaller enterprises with limited budgets might find it costly.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent experience
Reviewed on 2023/06/06
Excellent experience.
Excellent experience.
Pros
User friendly app, easy tracking and return service.
Cons
Some problems happens when creating the labels.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
White glove experience!
Reviewed on 2023/04/26
Narvar provides excellent delivery tracking information to our customers.
Narvar provides excellent delivery tracking information to our customers.
Pros
The implementation and customer success teams are very attentive and easy to work with.
Cons
Integration with our ERP system was a bit challenging.
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Narvar Review from Amway
Reviewed on 2023/05/04
In my experience Narvar gave me a great order tracking experience. Allowing companies to focus in...
In my experience Narvar gave me a great order tracking experience. Allowing companies to focus in core operations while taking care of order tracking tools. The best tool is sending notification for order status to customers
Pros
The most I like about Narvar is to have a partner to work on order tracking. Narvar is easy to use and is friendly for customers to navigate
Cons
Integration with carriers could be easier.
- Industry: Apparel & Fashion
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Exceptional Product Offers
Reviewed on 2023/05/02
Pros
Our Narvar team wants us to succeed. They are supportive and always recommending new and different ways to assist our customers.
Cons
We've experienced some difficulties with carrier transferring the proper information.