Ivanti Neurons for ITSM

3.9 (14)
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Modernize service delivery for IT and beyond.

Overall rating

3.9 /5
(14)
Value for Money
3.8/5
Features
3.6/5
Ease of Use
3.6/5
Customer Support
3.9/5
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14 Reviews

Marko
Marko
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Simple to use remote support tool

Reviewed on 2021/03/31

I have been using LanDesk parallel with Citrix for one of the customers which my team supports and...

I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff.
It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support.

Pros

Reliable and simple to use tool for remote access and support, it offers extended device information

Cons

Not able to send windows shortcuts, not able to send sound.

Shankar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Exploring Best software Asset Management

Reviewed on 2025/02/05

My Overall Experience is best ever solution to manage our assets. This tool is used to manage my...

My Overall Experience is best ever solution to manage our assets. This tool is used to manage my endpoints and all other applications.

Pros

User Interface and support they provide is top quality.

Cons

Pricing is too high and its not easy to customize my Dashboard. Third party integration is not supported.

Matt
Matt
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Landesk is a decent ticketing solution

Reviewed on 2021/07/28

Pros

I like that you can have multiple databases synced together.

Cons

Remote tool doesn't always work well. Wish the ticket search was better.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Highly customisable and easy to use

Reviewed on 2022/08/23

Service management with many of SLA's are well served by Ivanti Neurons. With some additional...

Service management with many of SLA's are well served by Ivanti Neurons. With some additional configurations and integrations with our own systems accounting and reporting is easy.

Pros

Highly customisable system, can be adjusted to smallest details if needed. Powerfull workflow designer, connected with Quick Actions can solve almost all needs of business processes not only in IT domain, bu whole company.

Cons

Some features looks like "last minute" build, or integrated from other tools, mobile self service still needs improvements.

Angela
Angela
Overall rating
  • Industry: Higher Education
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy Work Orders and so much more!

Reviewed on 2018/11/06

The Landesk Service Desk had been a great help with organizing work orders and requests within our...

The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit.

Pros

There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this.

Cons

I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user.

Brandon
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A no-frills incident and service request management platform that does its job.

Reviewed on 2018/04/02

It is a no frills service management solution that does work. There may be better out there.

It is a no frills service management solution that does work. There may be better out there.

Pros

Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations.

Cons

interface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions)
Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs.

Michele
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great Platform for Purchase Orders

Reviewed on 2021/05/13

We were able to keep track of all of our purchases, and we have a ton!

We were able to keep track of all of our purchases, and we have a ton!

Pros

I was able to input all of my purchase orders so purchasing can receive them. I wasn't able to do much with my clearance level!

Cons

it was a little confusing! Once I entered my invoice I wasn't able to go back and view it, I didn't like that, and I wasn't able to change it. It also didn't have enough lines for items.

Barak
Barak
Overall rating
  • Industry: Warehousing
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Customizable

Reviewed on 2020/12/10

So far it has been great. As you use it, and you decided you need to add a field or make one...

So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do.

Pros

You seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc.

Cons

The customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback.

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Good IT workflow system

Reviewed on 2018/05/15

Pros

Very straightforward to use and navigate. Quick access and reporting availability along with process flow for workflow.

Cons

System can be a little clunky to add attachments and to check statuses of tickets being generated by customers.

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

It is an ok software

Reviewed on 2019/07/19

Pros

Our IT department tested out this product for awhile. I really liked the reminders you get

Cons

Overall it was ok and could be slow at times

Noufal
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

To manage the system over a remote

Reviewed on 2017/09/15

Simple and well designed interface help to user to use the application it's own professional ways

Simple and well designed interface help to user to use the application it's own professional ways

Pros

Landesk management software is very useful for service desk team to manage the entire system in the organization, easily access remotely, make inventory and to deploy the application over a network Easy to use with highly usable dash boards, it's helps to manage the entire system to update the patches and deploy the useful application for the authorities

Dhaval
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 2.0 /10

Found Landesk an OK ticketing system

Reviewed on 2019/02/25

Pros

The most I liked about Landesk is to set the reminder of the ticket you are working on and would like to get remind in future.

Cons

I have a lot of cons of Landesk, Slow in response, takes a lot of time to open the new tab, attachment is not in the same comment tab.

Aleksandr
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very old and too complex

Reviewed on 2016/11/09

As an ITSM team we used Landesk to implement an internal ticketing system for employees. While...

As an ITSM team we used Landesk to implement an internal ticketing system for employees. While building processes, dashboards and forms, it took too much time to complete the tasks due to counterintuitive layout and inability to find specific features. The user interface hasn't changed for at least the last 20 years, and the whole system was very slow. The dashboard and report capabilities are very limited, they are basic and not many ways to customize.

Joel
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Longtime customer, marginal success

Reviewed on 2017/02/17

We've had LanDesk about six or seven years now, and overall it works and is stable. Interface...

We've had LanDesk about six or seven years now, and overall it works and is stable. Interface needs quite a bit of work, and better Mac support is needed. The product does seem to be getting long in the tooth though, and could use a significant reboot.