Zipwhip Reviews

It worked as we expected and needed it to.

They went out of business or something happened and we needed to switch.

When is was operational, Zipwhip did a good job of allowing us to communicate with our customers.

When they shut down, they didn't give us any notification and just died.

Zipwhip was easy to setup and implement. It's user interface was relatively intuitive and it wasn't hard for even the most technology illiterate person to utilize.

It was relatively outdated when compared to competitors who offer the same product. It worked well overall, but it was rarely updated or changed to offer more options.

While it was still around Zipwhip was easy. It had excellent search functions and nice scrolling to keep on top of messages coming in.

It did not have in the default program signatures, or timed messages, or the ability to see who had last answered.

Zipwhip was easy to train on and easy to use.

Can't think of anything except that they were no longer going to be able to be used by my company.

everything; mostly the ease of using it daily

none

I thoroughly enjoyed using ZipWhip, I just wish they had a few more features. Such as searching by keyword through texts. Aside from that, it was very user friendly and fit our needs.

The lack of certain functions like the search feature

The fat that there is Spanish translation. That is huge bonus factor for us.

There are really no bad things I could say.

convenience of not having to pick up the phone to call customers.

Not as many automation features and you have to be available 24/7.100 contacts per group

Zipwhip is so easy to use, my grandmother can figure it out. I also love the ability to send MMS photos

I wish there was RCS integration. I wish there was a location request feature

Super easy to use amongst multi users and to mass text. I love the layout of the page. It’s been super difficult finding anything similar.

Never came across a function or something that I didn’t like

Love the ease of which to connect with clients.

Wish it was more of a seamless transition and interface with Club Ready

I like the message personalization features
I like the automated messaging and response
The software makes sending mass messages easy

With Zipwhip, we have met all our marketing needs seamlessly.

The ease of use when texting large groups of people.

That they were not renewing their licensing and sold the company.

I can contact clients with a texting, using platforms Beyond email and phone calls. It’s also able to be integrated with our software.

I’m not sure of a con that I can think of

Ease of use over multiple platforms. Never encountered any glitches

What’s not to like? Easy to setup and use

I'm a fan of Zipwhip. It's the cheapest SMS automation service out there, but they don't skimp on the functionality. We use it to automate messages to customers and to provide SMS "chat" service. It's simple, straight forward, and so user friendly that we've not had to train anyone on its use yet. Been using it for years at this point and have no desire to look elsewhere.

I do wish that messages could be sent to larger numbers of people. I get why this functionality is limited- spam and all- but I've got a large number of legitimate contacts to make and it would save a lot of time to not have to batch them.

Templates that autofill information from the contact (Name, Company, etc.). Also the scheduling feature is very handy.

It would be nice if there were an option that allowed responses to group texts go to everyone on the text. I can see why the default is that it doesn't, but sometimes we need to text multiple members of a family and it's problematic when responses don't go to everyone. Also, it would be nice if the scheduling feature included an option for recurring messages, it would save us a lot of time from scheduling the same messages week after week.

The ease of use and simplicity of getting your company line the ability to text.

I wanted to try the software and after talking with the company they try and force you into a year contract. This should have been my first sign. After talking them into a month-to-month contract I talked with our phone provider who said they provide the same service for free. I am now going through the process of trying to cancel with Zipwhip and their customer support is horrible. I should have never signed up with them and would recommend to others really hesitating signing up with them unless a. you want to be with them for more than a year and b. never want to cancel after trying out the service because they make it almost impossible. Right now I am paying them and not even using the product.

Very easy to use. Good support on the rare occasions it was needed. Portability.

Sadly that we were not able to continue on with using it. Also did not seem to have options to change alert sounds, but that is it.

This is literally just a texting app. It's very cool! It's 2020...using a landline is dead. This makes it super easy to turn our landline phone number into a texting phone number. Clients and listeners use it all day long to communicate with us. Whether it be to request a song, join a contest, or just to talk. It's a lot easier than manning 40,000 phone calls a day! You can also add automatic message backs - for example, if you're closed that day, if the text line is brought to you by a specific company, etc.

The only thing that is a little annoying is the fact that if you block someone - it does not alert them. They keep texting in as if we're just ignoring them, when in fact they lost their priviledge of getting through the text line.

I absolutely love this software. It is user-friendly and has been very essential for our business.

I do not have any issues with this software.

Ease of use
Ease of setup
Polished flow
Easy customer management
Speedy searches

Customer support is lacking
The product is ending its life.