PrePass Reviews

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50 Reviews
- Industry: Food Production
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Prepass
Reviewed on 2022/03/03
No issues or complaints
No issues or complaints
Pros
the scale bypass system and the number of states that accepted it for tolls.
Cons
It's done everything we were told it would do.
Alternatives Considered
DrivewyzeReasons for Switching to PrePass
at the time Prepass was accepted for more states toll roads- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best weight by pass
Reviewed on 2024/01/19
Definitely will recommend it if you are in the trucking business is a secure way of bypassing...
Definitely will recommend it if you are in the trucking business is a secure way of bypassing weight stations
Pros
It’s very easy to install and use. By passing the weight stations saves you time
Cons
There is nothing I didn’t like about prepass
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad to no customer service
Reviewed on 2022/08/02
Terrible company that keeps changing even after the account is closed. I should have read more...
Terrible company that keeps changing even after the account is closed. I should have read more reviews before I choose this service. Never again. I rather drive through every scale house around than use your products
Pros
Product is ok but service is non-existent
Cons
I called and closed my account in February of 2022. I mailed the transponder back to them at my expense. Called to follow up and all was good and transponder had been received. Now it's August 2022 and they have turned over to collections for a past bill.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Save Time - Save Money
Reviewed on 2023/02/27
We have saved so much time and money using PrePass. Adding, Deleting and updating inventory is easy...
We have saved so much time and money using PrePass. Adding, Deleting and updating inventory is easy as pie.
Pros
I love that PrePass offers convenient weigh station bypass for our fleet at a rate that more than makes up for the time we would lose having to pull into every weigh station.
Cons
Whenever a transponder is activated, it takes 1-2 business days to become effective. I don't understand why that would be considering activating is an instantaneous activity and is all done off of an electronic signal - nevertheless, it is still more cost effective even if our drivers have to pull into the weigh stations the first day or two after getting a new transponder. I think it would also be nice if there didn't have to be a seperate transaction for installing a new PrePass when it comes as a part of the BestPass.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
wonderful addition to our company
Reviewed on 2022/03/04
Overall our drivers have really enjoyed having the Prepass unit in the truck and the freedom it...
Overall our drivers have really enjoyed having the Prepass unit in the truck and the freedom it allows.
Our office staff has a much better way of reviewing the drivers use of toll roads.
As well the Prepass Elite unit has proven to make a difference in our hiring process.
Pros
Our drivers are able to get approval (green light) to move past scale houses in most cases. This saves critical time in the drivers day.
The toll pass feature insures drivers are able to quickly move through toll roads without waiting in lines to pay a toll or having to maintain paper records of each toll road usage. All records are easily accessible in the Prepass portal for driver managers to review.
Cons
The Prepass Elite pass does not have a feature to indicate to the driver that the toll pass was transmitted correctly. There is also no way for a driver to be alerted of low battery power. They are left to pull into scale houses if they do not receive an indication (green-red light) on the Prepass. Then they must assume the batteries are low and change the batteries while waiting in a line at the scale house.
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Lacking
Reviewed on 2022/03/04
Only weigh bypass using their transponders.
Only weigh bypass using their transponders.
Pros
We don't use their software except to setup/manage the transponders. We have tried to use their mobile app but there is zero support from the support team at PrePass.
Cons
We don't use their software except to setup/manage the transponders. We have tried to use their mobile app but there is zero support from the support team at PrePass. Their website is dated, and some functions require dealing with support on editing equipment, and their support team takes a very long time to respond.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Pre-Pass
Reviewed on 2022/02/25
Pros
I can look and see what is happening with any of my trucks using Pre-Pass.
Cons
Too many steps to see what is happening with each vehicle.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Seahorse Review
Reviewed on 2022/03/03
I have 0 issues with PrePass.
I have 0 issues with PrePass.
Pros
It saves our fleet time and money. It gives us a focal point and a ceiling when it comes to safety scores. As minor, as it may be, it is a good recruiting tool.
Cons
Not really applicable in our case. It rarely goes down.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
PrePass Reveiw
Reviewed on 2022/02/15
The only benefit is that drivers don't have to be reimbursed for tolls.
The only benefit is that drivers don't have to be reimbursed for tolls.
Pros
It's a plus to be able to see the toll activity for our account.
Cons
The website updates slowly and is cumbersome to maneuver.
Toll violation notifications are a hassle and often times unwarranted for various reasons.
As a user it, it seems as if we are a lone island.
Response from PrePass Safety Alliance
Thank you for bringing your concern to our attention. We appreciate you taking the time and leaving a review.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Prepass saves TIME!
Reviewed on 2022/03/03
I like everything about prepass except calling support. I don't have time to sit on hold for 15-30...
I like everything about prepass except calling support. I don't have time to sit on hold for 15-30 minutes waiting for a simple fix.
Pros
It saves us time with POE and Toll roads.
Cons
the Permit part could be improved by letting me update instead of having to send permits in.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jstllc
Reviewed on 2022/03/03
Pros
Our drivers feel at ease knowing that they have a prepass device in their trucks.
Cons
I don't know if I am utilizing what we have.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Recommend for Driver
Reviewed on 2022/03/04
Pros
As a Dispatcher, drivers like having this in their trucks as it makes them more aware of scale houses and saves them time while on the road.
Cons
I would say adding in truck information or knowing when there is information missing or expired.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Prepass is very simple and easy to use.
Reviewed on 2022/02/15
Pros
Yes very easy to use and simple to operate
Cons
Nothing everything looks great. No other issues
Response from PrePass Safety Alliance
Thank you for the great review! We are glad to hear you are happy with our PrePass services.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Useful data analysis
Reviewed on 2022/03/03
Very helpful, again, especially with the reporting/analysis to help with cost containment and...
Very helpful, again, especially with the reporting/analysis to help with cost containment and customer rates.
Pros
Reporting, search features and the downloading of data.
Cons
Adding vehicles in bulk can be a little difficult but at the same time, customer support has been very helpful, allowing me to send them a list of vehicles and they have added them for me.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PrePass review
Reviewed on 2022/02/25
Pros
The setup for adding a new prepass device to a truck is easy to navigate. The availability of reports and telematics is very helpful for our fleet.
Cons
Having a better way to find needed reports. There's a lot on the site, but sometimes difficult to navigate.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great time saver!
Reviewed on 2022/03/01
Gas saver, time saving, all around good product.
Gas saver, time saving, all around good product.
Pros
Prepass allows us to move quicker and stop wasting time at the scales.
Cons
Great time saver for our ELD drivers confident when going to their routes
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Not Bad
Reviewed on 2022/02/24
Pros
Easy to use. Keep track of all the prepass in each truck
Cons
Does always get picked up at tolls, have to send in toll violations in takes a long time to get reloved
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great customer service
Reviewed on 2022/03/03
Pros
Every time I call it takes no time to get connected with someone who is eager to help.
Cons
The website is difficult to navigate for a new user.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Prepass review
Reviewed on 2022/03/07
Pros
Capabilities it is able to do many things- I have not even tapped into all of the abilities.
Cons
Cost it is a litle expensive but that is the way everything is ging right now.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Prepass saves you money!
Reviewed on 2022/03/03
Pros
That it integrates with our software. It's easy for our Drivers to use.
Cons
Not that i know of, the cost isn't a factor.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ethan Rice PrePAss Review
Reviewed on 2022/03/03
Pros
Allows us to bypass scales, saving our drivers time and exposure to the DOT.
Cons
Integrating and keeping track of all prepasses can be frustrating.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Experience with Prepass
Reviewed on 2022/02/25
Pros
Overall the website is easy to use and did not have any misunderstanding
Cons
The website run very slow and is time consuming.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Ok
Reviewed on 2022/03/11
50/50. Some days are great and some days are not so great.
50/50. Some days are great and some days are not so great.
Pros
The software is pretty easy to use once you learn navigation.
Cons
The slowest of the site at time. And needing pictures for most trucks.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Prepass saves money
Reviewed on 2022/03/03
Pros
The ability to scale it as needed is a great feature.
Cons
slightly more user friendly GUI with a bit more instruction
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
PrePass is awesome
Reviewed on 2022/02/24
Pros
Bypass weigh stations, saving us money and time.
Cons
Can't think of anything. Prepass has always been great.