Payworks Reviews

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89 Reviews
- Industry: Semiconductors
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It’s okay
Reviewed on 2022/11/15
Pros
Payworks is a fine program to use when the main purpose is payroll and great for a small company.
Cons
Payworks is very finicky and does not offer a lot of features compared to other softwares out there.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I would give it more stars if I could
Reviewed on 2024/12/10
My experience has been top-shelf. If I had done anything wrong, I got a warning notice. It is...
My experience has been top-shelf. If I had done anything wrong, I got a warning notice. It is user-friendly, and the staff has always been easy to talk to if I encounter any issues that need addressing.
Pros
It is user friendly and when I have any questions, it doesn't take very long to get assistance online through the chat agent. I love how you all do your best to make our lives easier by doing payroll.
Cons
I cannot think of anything I don't like about it
Response from Payworks
Hi Carol, thanks so much for taking the time to leave us a review!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
There are better options
Reviewed on 2023/12/24
Pros
Ease of use. It was easy to use the product.
Cons
They have settings that can really mess things up.
- Industry: Design
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Payroll Provider
Reviewed on 2024/12/10
It's been great. The transition from Deluxe was smooth and if I couldn't figure something out,...
It's been great. The transition from Deluxe was smooth and if I couldn't figure something out, [sensitive content hidden] always helped me.
Pros
It's easy to use, the support is awesome. Wish we had signed up earlier.
Cons
Nothing really. It takes me about 15 minutes to process payroll from timesheets to entering the information into Sage.
Alternatives Considered
ADP Workforce NowReasons for Choosing Payworks
They were pulling out of Canada and moving to the U.S.Switched From
Deluxe Payment ExchangeReasons for Switching to Payworks
There was nothing but problems with ADP. I was issuing manual cheques during the last month.Response from Payworks
Hi Julaine, thanks for taking the time to leave us a review!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payworks user for 4 years - great experience
Reviewed on 2024/12/10
Very positive experience. Any issues have been resolved quickly with our Payworks contact.
Very positive experience. Any issues have been resolved quickly with our Payworks contact.
Pros
Very easy to navigate and easy to process payroll
Cons
To be honest there is nothing I do not like.
Response from Payworks
Hi Des, thanks for taking the time to leave us a review!
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied Customer
Reviewed on 2024/12/10
Very Good. Customer service is very quick to respond to questions.
Very Good. Customer service is very quick to respond to questions.
Pros
The program is very easy to use and employees are satisfied with their electronic paystubs.
Cons
The employee setup screen. I find it is easy to miss sections (example banking information) when setting up an employee. I wish the program alerted you to missed information. I also wish that their were more defaults (we're exempt from WSIB but I have to manually enter this on every new employee). Overall, setting up employees is more tedious than our previous payroll provider (Deluxe Payweb).
Reasons for Choosing Payworks
Payweb left the Canadian market and was no longer offering us their service.Switched From
Deluxe Payment ExchangeReasons for Switching to Payworks
The ability to have 2 EI codes and the ability to edit the amounts in T4 Box 52 "Pension Adjustment"Response from Payworks
Hi Leanne, thanks for taking the time to share your experience and feedback!
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll is better with Payworks!
Reviewed on 2024/12/10
I have 7 Payworks and I find the experience overall good. The program is easy to use. I also like...
I have 7 Payworks and I find the experience overall good. The program is easy to use. I also like who the program evolves and updates so many of it's modules to ensure ease of use and make tasks as simple as possible.
Pros
Payworks is easy to use. Customer service is quick to respond.
Cons
To create a new review report can be a struggle.
Response from Payworks
Hi Christine, thanks so much for taking the time to leave us a review!
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Happy
Reviewed on 2024/12/10
customer service is great and always willing to help. Love to have another training session on some...
customer service is great and always willing to help. Love to have another training session on some of the function that we are not using.
Pros
Tracks vacation and sick time also can print what ever you need.
Cons
some of the edit items "punch in if you want to change the time you have to wait until the end of the day or have to wait until there are 2 times entered in.
Response from Payworks
Hi John, thanks for taking the time to leave us a review!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A solid HRIS solution
Reviewed on 2024/12/11
It’s taken a year to get a little comfortable with Payworks
It’s taken a year to get a little comfortable with Payworks
Pros
Once you get used to the platform, the basic HR steps are very well covered
Cons
Writing reports. Not displaying vacation balances in hours
Response from Payworks
Hi Kevin, thanks for taking the time to share your experience and feedback!
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Customer Service
Reviewed on 2024/12/10
User friendly system and good customer service.
User friendly system and good customer service.
Pros
Great customer service from our rep [sensitive content hidden]! Plus, good communications about legislative and system updates.
Cons
I cannot think of anything at this point.
Response from Payworks
Hi Shelley, thanks for taking the time to leave us a review!
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Thanks for the help!
Reviewed on 2024/12/10
On a monthly basis, it fabulous as once everything is in place it works seamlessly when I need to...
On a monthly basis, it fabulous as once everything is in place it works seamlessly when I need to go on and take care of the payroll.
Pros
I am not an accountant or have any accounting background. Not being a numbers person it is so helpful to be able to call Payworks and have someone talk me through what I need to do with the site.
Cons
I’m sure the directions are helpful to people who understand accounting and math, but I like to call and talk to people because the instructions can be too confusing for me and I’m terrified of doing it wrong and not being able to correct it.
Response from Payworks
Hi Kehli, thanks for taking the time to share your experience and feedback!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Review on How Payworks helps us run our company
Reviewed on 2024/05/07
We had a hard time getting the initial training. Then, when we needed assistance it was difficult...
We had a hard time getting the initial training. Then, when we needed assistance it was difficult to get hold of someone. And when we did get hold of them, they weren't very helpful.
Pros
At least it's a computer system. It's better than doing it by hand and a calculator.
Cons
It's been very difficult to get help and training on it. As well as the fact that there's only limited characters in the notes section. We often needed more.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Executive Director
Reviewed on 2024/12/10
My experience with Payworks is being wonderful, because they always get back to me very fast and...
My experience with Payworks is being wonderful, because they always get back to me very fast and answer all my questions
Pros
They always help me with all my questions.
Cons
so far, I like everything about Payworks.
Response from Payworks
Hi Ilce, thanks for taking the time to leave us a review!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll administrative
Reviewed on 2024/12/10
Very helpful client representative. First time fix
Very helpful client representative. First time fix
Pros
user friendly and easy to navigate. The new portal upgrade is flawless.
Cons
we should get access to do mapping according to our layout
Response from Payworks
Hi Binod, thanks for taking the time to leave us a review!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Would recommend
Reviewed on 2024/12/10
Overall I am very happy with Payworks and have had a great experience thus far.
Overall I am very happy with Payworks and have had a great experience thus far.
Pros
I like the support I get when I call the small business team. They are patient and helpful.
Cons
Sometimes I find it hard to find certain areas of Payworks I’m looking for. Lots of tabs.
Response from Payworks
Hi Julia, thanks for taking the time to share your experience and feedback!
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payworks Rules!
Reviewed on 2024/12/10
Consistently bang on with the expertise and clarity
Consistently bang on with the expertise and clarity
Pros
I appreciate the prompt attention and excellent help whenever I reach out with a question or request for assistance.
Cons
I have no complaints so the answer must be nothing!
Response from Payworks
Hi Phyllis, thanks so much for taking the time to leave us a review!
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Owner / Operator
Reviewed on 2024/12/10
Pros
Convience & ease of use - reminders and problem solving
Cons
Adding or making changes after processing is tough
Response from Payworks
Hi Jessica, thanks for taking the time to share your experience and feedback. We'd like to learn more and improve your experience with Payworks, please reach out to [email protected].
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A very satisfied customer
Reviewed on 2024/12/10
I have always had my questions answered in a very timely manner and by very personable reps.
I have always had my questions answered in a very timely manner and by very personable reps.
Pros
We greatly appreciate the personal assistance from our payroll representative and the time and effort put into professional and updated information and tips
Cons
I have been very happy with all parts of the Payworks system. I appreciate most the customer service.
Response from Payworks
Hi Sheryl, thanks so much for taking the time to leave us a review!
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll with ease
Reviewed on 2024/12/10
I've used Payworks for many years and find the system very user friendly. Also a true Canadian...
I've used Payworks for many years and find the system very user friendly. Also a true Canadian company with a great corporate culture.
Pros
User friendly with great customer service. Payworks easily accommodates a growing company like ours.
Cons
I have not found any cons yet with Payworks.
Response from Payworks
Hi Debbie, thanks so much for taking the time to leave us a review!
- Industry: 2128
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent job!!!
Reviewed on 2024/12/10
Always very pleased with the service we get.
Always very pleased with the service we get.
Pros
Always very helpful staff when you call.
Cons
There is nothing that I can think of at the moment.
Response from Payworks
Hi Danielle, thanks for taking the time to leave us a review!
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Solid system for Payroll management
Reviewed on 2024/12/10
Pros
It's very well designed for payroll and absence management. Website is intuitive
Cons
No issues, well maintained payroll package
Response from Payworks
Hi Mustafa, thanks for taking the time to leave us a review!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great customer service
Reviewed on 2024/12/10
I have always had a good experience with payworks customer service
I have always had a good experience with payworks customer service
Pros
the online platform is easy to navigate, customer service is excellent and quick if you require any support. The fees are great compared to other payroll services.
Cons
I cannot think of any cons at this time.
Response from Payworks
Hi Susan, thanks so much for taking the time to leave us a review!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Quick and Easy
Reviewed on 2024/12/10
I have had a great experience with payworks I love how easy it is to get a paycheck
I have had a great experience with payworks I love how easy it is to get a paycheck
Pros
It’s a fast way to get your paycheck and it’s all electronic so no dealing with a check
Cons
I don’t dislike anything about payworks it is so easy to use
Response from Payworks
Hi Angie, thanks for taking the time to share your experience and feedback!
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service!
Reviewed on 2024/12/11
Great! The staff are great and the program is great!
Great! The staff are great and the program is great!
Pros
Everything! They do my payroll for me and source deductions!
Cons
I don't know. I can't think of anything except I always need help in the spring getting back into the program details but I don't think you can fix my memory!
Response from Payworks
Hi Tammy, thanks so much for taking the time to leave us a review!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pay works - Friend for payroll, it works
Reviewed on 2024/12/10
Great. People are helpful and supportive.
Great. People are helpful and supportive.
Pros
People - approachable, software Updates are up to date. Reasonably priced
Cons
I do not have anything that i have not liked about it yet.
Response from Payworks
Hi Sameer, thanks for taking the time to leave us a review!