Scan123 Reviews

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58 Reviews

- Industry: Automotive
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Scanning program
Reviewed on 2023/08/21
Greatly reduced our document storage facility needs.
Greatly reduced our document storage facility needs.
Pros
ease of use, easy retrieval, ability to lock out or allow particular users to each cabinet.
Cons
No problems, the system works great, we use Fujitsu scanners and they work well with it.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Scan123 is the way to go
Reviewed on 2024/10/10
We are getting ready to recommend Scan123 to our peers in our industry as it will simplify the...
We are getting ready to recommend Scan123 to our peers in our industry as it will simplify the hiring of employees and onboarding of new clients.
Pros
Easy to implement and very versatile to use for our needs.
Cons
I like all the features, it might be good to allow the end user an option to input their own documents at some time in the future
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nothing Better
Reviewed on 2025/01/23
It's very reliable when I turn it on I don't worry about whether it's going to work or not it's...
It's very reliable when I turn it on I don't worry about whether it's going to work or not it's been very consistent.
Pros
Very reliable program and a must have for our type of business
Cons
The only gripe is when it times out while your actually working and scanning in it. Doesn't happen often just occasional interruption... Maybe once a day.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The Process
Reviewed on 2024/05/03
Fast response time when there are issues as well as great document management.
Fast response time when there are issues as well as great document management.
Pros
As mainly a user of scan123, I can effectively confirm that it works rather efficiently. Our documents are archived in an organized manner and scan123 makes it easy to locate past documents that may need to be retrieved.
Cons
I do use an outdated scanner that is not always great to use.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Safe solutions for electronic signatures as well as storage capabilities of sensitive...
Reviewed on 2024/12/12
Hands down you have The Best Customer Service Staff! The attention to detail as well as the...
Hands down you have The Best Customer Service Staff! The attention to detail as well as the perseverance of your staff to make contact to resolve issues is a above and beyond! We are a small business and pride ourselves in that field. We feel that Scan 123 does too and it shows!
Pros
I feel this is a safe place to store our sensitive documentation. I also appreciate the simplicity of sending documents out for signature. Very easy to use!
Cons
I would love a folder that stores our uploaded documents. It should show the current forms we use and possibly the archived ones should we ever need to reference them or should they need to be implemented again.
In order for us to see them now, we are having to create a fake client/caregiver or look through the files that are already prepopulated with personal information. I do not like this aspect.
Reasons for Switching to Scan123
We liked the implementation and customer service experience!- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product. Saves time and space!
Reviewed on 2024/11/14
Easy to use. Rarely has glitches or technical problems. Easy to find things. I don't know how we...
Easy to use. Rarely has glitches or technical problems. Easy to find things. I don't know how we survived without it!
Pros
Easy to use. Efficient. Cost effective. Can be used with any DMS. Saves space since we can shred a lot of documents immediately, instead of storing them for years.
Cons
I'd like to be able to create my own cabinets, but other than that, I really can't complain. :)
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gibson Care
Reviewed on 2024/02/10
Five plus years of discussions going from a high document organization to a paperless organization.
Five plus years of discussions going from a high document organization to a paperless organization.
Pros
Support of the team that now just quickly makes the changes through the support tickets. And "Boom" it is done. Great job.
Cons
I enjoy creating success for our organization. More collaboration on design and talking through with me and my team would increase product value.
Alternatives Considered
DocusignReasons for Switching to Scan123
Cost and [sensitive content hidden]. I enjoyed talking with [sensitive content hidden] and felt my interests were important and the items we discussed would be conisdered or implemented.- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Positive interaction with the Scan 123
Reviewed on 2024/08/28
My overall experience with Scan 123 has ben extremely positive. I am especially pleased with Rosie...
My overall experience with Scan 123 has ben extremely positive. I am especially pleased with Rosie Perikul, Customer Success Coach. She is very responsive and professional.
Pros
I like the security and ease of use for our caregivers and clients.
Cons
I would like to be able to see the actual ticket after I submit it. Not Just the ticket number.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love Scan123
Reviewed on 2024/09/20
Very convenient and easy to use. Makes my life easier to just look at my computer for my documents
Very convenient and easy to use. Makes my life easier to just look at my computer for my documents
Pros
It is so easy to use and love that we can store our documents into Scan123.
Cons
I can not come up with any complaints. Just love that I can store all of my documents into this system.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
login issue
Reviewed on 2024/11/06
communication with [sensitive content hidden] was fast and easy.
communication with [sensitive content hidden] was fast and easy.
Pros
scan123 provides an easy way to search for information on a dime.
Cons
login issue can be frustrating but can understand the protocol behind 2-step authentication.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Service
Reviewed on 2025/02/11
When I have had a problem, the problem is easily solved the first time Scan123 hears about it and...
When I have had a problem, the problem is easily solved the first time Scan123 hears about it and the problem is solved quickly without having to spend too much time on it.
Pros
I can easily correct mistakes when I mislabel files and problems solved quickly and easily. I don't have to keep calling back.
Cons
It would be nice if there was only one tab to click to indicate either: 1) one sided or 2) two sided and you would be blocked until a choice was made. Also, I would there to be link for two-sided copies that won't be easily missed. The current placement of the link is in an obscure place.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent System To Use & Excellent Customer Service!
Reviewed on 2024/08/28
I have had a very positive experience with Scan 123. It's a very simple system! And, when there has...
I have had a very positive experience with Scan 123. It's a very simple system! And, when there has been an issue, the help I received from their customer support team has always been awesome!
Pros
A very quick, easy way to store, and file, service and body shop repair orders!
Cons
Really there is nothing I don't like about it!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Customer Support
Reviewed on 2023/12/28
I'd give them a 10 if a copy process could be set up.
I'd give them a 10 if a copy process could be set up.
Pros
Fast service, ease of creating cabinets and storage.
Cons
I would like to make a recommendation that we be able to "copy" files rather than move them when needed. I am going through a State Sales Tax Audit, and we could not copy documents without being an IT expert and at that, not sure if it would work. So we laboriously moved documents, one by one, to a special cabinet for the auditors. Maybe something could be done to make that process easier.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Scanning issues
Reviewed on 2024/03/12
First time working with the company. process easy. was having issue documents not showing up and...
First time working with the company. process easy. was having issue documents not showing up and was taken care right away.
Pros
They took care of right away. easy product to use.
Cons
When I first stating scann123, documents will show under search right away now i have to wait 24 hours to 48 hours to show up in search bar.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Scan123 Review
Reviewed on 2023/08/16
Scan123 has been a great addition to the business with the ability to keep all of our invoices and...
Scan123 has been a great addition to the business with the ability to keep all of our invoices and other documents in a secure place while being able to keep track of them easy and efficiently. I would highly recommend scan123 to any businesses that have to deal with a high volume of customer documents that need to be organized responsibly.
Pros
My favorite features of Scan123 would have to be the search tool and its amazing ability to be able to find any document you are searching for, not only through the doc or folder name but through keywords in the scan as well!
Cons
Most of the features of Scan123 I have had a positive experience with, if I do have an issue the customer service team are amazing at helping to solve any issues you may have. The only issue I have had with scan123 has not been based on the application so I don't really have any recommendations for it.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Suuport is awesome
Reviewed on 2023/11/12
Always a pleasure to work with if we need to call in.
Always a pleasure to work with if we need to call in.
Pros
Easy to use and a well thought system. The flexibility of multiple users and partitioning their access is a good thing.
Cons
I Haven't found anything yet, really. If I think of something I will let you know.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid product, excellent customer service
Reviewed on 2023/05/31
Getting started took some time, and I'd recommend new users start slowly and really think through...
Getting started took some time, and I'd recommend new users start slowly and really think through how you want to name documents and folders to make them easy to sort and locate down the road. That said, I've been really happy with Scan123. In particular, the customer service. The response time and personal attention they offer when you have a question or concern is outstanding.
Pros
The customer service has been consistently terrific for the 4 years we've been with them. Great solution for storing documents digitally instead of in dusty old filing cabinets. Product has been evolving with new features and they really take time with their customers to figure out what works.
Cons
Some of the newer features are designed only for US users. Some minor adapting needs to happen for Canadian users (such as a zip code field that won't accept a Canadian 6 character code).
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for Service Departments
Reviewed on 2023/08/22
Excellent
Excellent
Pros
Easy of set up, use and support. Cost effective and met our expectations.
Cons
Met our expectations, nothing to like least about this product.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Administrative UI Issues
Reviewed on 2023/08/31
See above.
See above.
Pros
I only administer user permissions and invitations, and disabling.
Cons
The interface and logic is lacking. I should be able to see a users permissions based on all available locations and checkbox whether they have access or not. I don't have a way to do this other than sending another invitation to add locations. This is NOT a good way of managing this. When a user leaves the company the interface makes me disable them for each location instead of globally disabling the user. I also have no means to change a user's information such as a last name change or email address.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Scan123
Reviewed on 2023/06/12
Very good! Again...customer service excellent!
Very good! Again...customer service excellent!
Pros
I think the product is very good but the customer service is excellent! I cannot say enough about [sensitive content hidden]--the 3 people I have worked with.
Cons
For my use, all good! I use it to verify information and send documents.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Scan123 a valuable tool!
Reviewed on 2023/03/17
This is a great system for record keeping!! It is user friendly and the the support is great.
This is a great system for record keeping!! It is user friendly and the the support is great.
Pros
The service I get when the system needs a correction or update. Scan123 always makes contact with in 24 hours but usually same day within an hour. Customer service is what matters most to me.
Cons
The only complaint I really have is when my whole system has to reboot and it messes up my settings and I have to contact support. Kind of unavoidable.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CK 753 Review
Reviewed on 2023/03/20
It has been great!
It has been great!
Pros
The easy to use interface, helpful reps who respond/take action quickly, development team who always is looking to improve the interface, and a reasonable price.
Cons
I have had a small number of instances where I have reached out to the support team and haven't heard back for a couple of days or longer, but someone from the support team or [sensitive content hidden] will end up contacting me.

- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Car trading doesn't have to be complicated.
Reviewed on 2023/02/09
I used the tool to make some transactions in the exchange of some cars and I had a positive...
I used the tool to make some transactions in the exchange of some cars and I had a positive experience
Pros
All transactions work easily and quickly; Transmits a lot of tranquility to those who are not in the business (like me); Stores all documentation and facilitates transactions; It transmits security to the person with whom you are doing business because you are using Scan123
Cons
I don't have much to complain about, I believe it would change the order of some items on the panel and the format of some folders
- Industry: Automotive
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Document Control
Reviewed on 2023/02/02
I have had a great experience with Scan123 from install to daily work.
I have had a great experience with Scan123 from install to daily work.
Pros
Scan123 is easy to use for every department in Dealership.
Cons
I have been happy with all aspects of Scan123.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Seamless, secure document signing and storage
Reviewed on 2022/10/28
We are able to connect with lead prospects quickly and give them the opportunity to review...
We are able to connect with lead prospects quickly and give them the opportunity to review documents at their own pace. The process to send out documents is easy and can be done by anyone in the company with minimal training.
Pros
The ability to easily prepare and send out documents for signing and store them in an intuitive way.
Cons
I cannot think of anything, the customer service and development teams take care of every issue I encounter.