Liine Reviews
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143 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Amazing product powered by amazing people
Reviewed on 2023/02/01
[sensitive content hidden] are some of the most helpful experts in the field! We dealt with a...
[sensitive content hidden] are some of the most helpful experts in the field! We dealt with a 3-hour time difference in installation, and they made it super easy for us to get up and running on our time.
Pros
1. Ease of use2. Simplifying output and keeping everything in one place3. Unique AI technology4. Powerful data modeling and analytics
Cons
1. Limited options for selecting marketing channels in form flow
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing company that allows tracking with ease!
Reviewed on 2024/03/20
I love liine and I hope we will stay with them forever and continue to grow our company while using...
I love liine and I hope we will stay with them forever and continue to grow our company while using them. I will definitely keep using it to monitor and track our numbers of new patient leads vs patients who booked. I will always monitor the reason we were not successful booking some patients and having the ability to access that information will always be needed.
Pros
Before liine I struggled with keeping up with all the data that comes through our office. We tried spreadsheets with all the new patients leads that called us, a spreadsheet of course requires manual labor and only slows you down. My favorite feature of liine is I do not need to do any additional work now and I still get all the data and resources at my fingertips as the data is being retrieved with AI. They also have an amazing team that is quick at responding to you via email or liine chat support.
Cons
I truly don't have anything that I am dissatisfied with through liine. If I had to nitpick it would maybe be on the form flow page where you have the ability to manually add a patient in, it is not as aesthetically pleasing as the rest of the website! But it is not an issue at all and it is still very easy to use!
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Liine Review
Reviewed on 2022/01/28
Pros
What I like most about this software is that it incorporates color and is very user friendly.
Cons
Not always accurate in category of bookings.
- Industry: Medical Practice
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AMAZING Services
Reviewed on 2024/04/24
Pros
Liine makes our jobs so much easier every day! Keeping our leads in order and easy to navigate. Also, there is now a text option which is great!
Cons
I have nothing to complain about with Liine :)
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Liine Feedback
Reviewed on 2024/10/17
I really think this has been beneficial for us. We have been up to follow up with patients that...
I really think this has been beneficial for us. We have been up to follow up with patients that have not called back. I really like that you can also text with the patient as well.
Pros
I like that I can view which patients I have called and can follow back up with them if I have only left a message.
Cons
I wish you were able to delete or edit an entry when you put one into Line.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loving Liine!
Reviewed on 2024/07/31
Very good! Liine offers an easy way to engage your leads and keep the phone ringing!
Very good! Liine offers an easy way to engage your leads and keep the phone ringing!
Pros
I really enjoy how quick and seamless it is. Within just a few days of using this program I already felt a lot further with leads.
Cons
Nothing I've disliked so far! I really enjoy the layout of the website.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Comes in handy during the work day
Reviewed on 2024/08/29
It's the first itme i've used it in a work setting and I like that it's accurate in what we're...
It's the first itme i've used it in a work setting and I like that it's accurate in what we're doing every day.
Pros
I like that it accurately keeps track of the work we're doing.
Cons
It doesn't register every call we make just the incoming ones. I wish it had an outgoing feature as well.
- Industry: Alternative Medicine
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2024/07/31
This app has been so easy to use and overall made it easy to do my job.
This app has been so easy to use and overall made it easy to do my job.
Pros
Liine has been very easy to use, I was able to learn to use it and start my work fast.
Cons
There is nothing I can say I didn't like so far I love it.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Liine Review!
Reviewed on 2024/06/27
It has been very good! One of the most user friendly programs I have ever used.
It has been very good! One of the most user friendly programs I have ever used.
Pros
Easy to navigate, quick support, and everyone is so kind and helpful!
Cons
sometimes AI gets confused and we have to submit calls to be adjusted, but everyone is so quick to help that its not a problem
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent service
Reviewed on 2024/10/01
Pros
I can look back at client calls if needed, also the incentive program is great!
Cons
Some calls do not get recorded, so whenever we need to look back at an important call if it is not a new lead then it sometimes is not in liine.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The phone guy
Reviewed on 2024/04/15
Pros
Easiest method of contacting patients and removes the guessing if a patient has been contacted 3 times. Before moving on to next patient that could be scheduled
Cons
system can be a bit slow when it comes to contacting patient
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love liine!
Reviewed on 2024/02/02
Pros
The ease, this product really streamlines the process.
Cons
absolutely nothing! I love the program and the customer service
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Liine review
Reviewed on 2023/11/10
Pros
checking how many calls I have made, the recording, its very easy to use!
Cons
I dont like how I have to use a different number to contact or to have patient call us back on.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helpful tool :)
Reviewed on 2024/10/24
great overall. This is a great way to drop in and monitor customer service and see measurable...
great overall. This is a great way to drop in and monitor customer service and see measurable results.
Pros
Love the visual infographics on the dashboard
Cons
doesn't seem to always credit calls that don't apply to the conversion rate
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Impressive metrics!
Reviewed on 2023/10/09
Pros
Liine was very easy to implement and integrate with our systems and processes.
Cons
Overall, I have been very happy with Liine.
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing!
Reviewed on 2023/10/02
I have been using Liine for awhile now, it's helped a lot with scheduling new patients.
I have been using Liine for awhile now, it's helped a lot with scheduling new patients.
Pros
Information provided with patient inquiry.
Cons
I don't have any disliked about Liine, it's been great so far!
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Line is really great!
Reviewed on 2023/10/30
Pros
It's very thorough and easy to use, the concept of the application is really helpful and it helps me keep up with all of our new patients inquiring about an appointment.
Cons
I like everything about Liine, I have no complaints!
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Helpful Platform for Metrics + Tracking
Reviewed on 2023/06/09
Pros
Favorite parts of Liine: help to track our message utilization, allow us to listen back on calls to improve our verbaige, track leads and our various efforts in converting leads
Cons
Liine is rich in metrics but this can sometimes offer too much information and overwhelm the user!
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Liine
Reviewed on 2023/05/22
It has been such a great tool for the practice all around. It is bringing awareness to our team on...
It has been such a great tool for the practice all around. It is bringing awareness to our team on how to conduct our phone calls and make the necessary pivots to have more success at booking clients.
Pros
The information is provides insight on such as the following; what time is peak for calls, and being able to listen back to the calls to determine why we couldn't book the client.
Cons
It does not transcribe in Spanish and some times it does not capture the correct words.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Antoinette Lubbe
Reviewed on 2023/05/15
very good
very good
Pros
How easy is it to use in contacting patients
Cons
Nothing so far. The product is user friendly overall
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic, easy to use
Reviewed on 2023/04/07
Pros
easy to use, proficient, extremely accurate
Cons
call should be updated once a message is left
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The software you didn't know you needed!
Reviewed on 2022/02/02
Liine has provided actual DATA that we simply did not have before. The reporting feature has helped...
Liine has provided actual DATA that we simply did not have before. The reporting feature has helped us make business decisions like figuring out how much money to allocate towards our marketing spend each month and which employees need more phone training
The access to call recordings have given us MAJOR insight as to what is happening on the phone! ( this is what initially peaked our curiosity in the first place) Our conversion rates used to be around 30% but are now 65%-70% after using the sales scripting they provide.
However, in my opinion the automated lead management part has probably been the most helpful tool...before we had Liine we were not getting back to important new lead inquires in a timely manner. Customer inquires were going to multiple different places and it was very hard to keep track of it all. With the Liine platform everything is in ONE place and it's easy to track your call attempts. Just this portion alone could replace a full time job for a high volume practice like ours
It makes me realize how much money we were probably leaving on the table all those years of not following up!
Pros
We have been using Liine for our Medical Spa practice for several years now and it has been a total game changer for us. The software gives us thoughtful, insightful and actionable information to help us grow as business. The interface is clear and very user friendly.
Cons
Not really! It seems that Liine is always making improvements.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great customer service- great quality
Reviewed on 2022/01/28
I am one of the primary users of Liine at the company I work for, and since we implemented this...
I am one of the primary users of Liine at the company I work for, and since we implemented this software last summer, I have seen a huge growth in our lead conversion. It also helps with tracking our new leads and maintaining follow-up with them!
Pros
It's nice to see all new leads that need to be called on my dashboard when I come in each morning, and leads that need to be followed-up with since the first outbound call. Whenever someone submits an appointment request online through our website, I get an automatic call which calls that client right away. They are always impressed with how quick we are to reach out! I also love how easy it is to talk with someone if I need assistance with anything. Liine also integrates with our CRM (which I also use on a daily basis). Being able to use both systems at the same time drastically increases my productivity and makes it seamless to keep track of my leads.
Cons
I was hesitant when we first brought on this software because I have a very structured day. I thought this would interrupt my day-to-day tasks, but it has only improved them. I have zero complaints when it comes to Liine!
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Its great!
Reviewed on 2023/03/08
Pros
super easy to use, customer service is great!
Cons
no cons. from the very beginning of us using it. its been easy
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Liine is AWESOME
Reviewed on 2022/02/04
Overall experience has been great. Everyone involved ([SENSITIVE CONTENT], just to name a few) are...
Overall experience has been great. Everyone involved ([SENSITIVE CONTENT], just to name a few) are all exceptional at what they do. It has been a pleasure working with them throughout the entire process.
Pros
Easy to implement and use. Gives real time data and feedback to team members. Liine team members are amazing to work with.
Cons
There is no end user access to make changes to the VRs hosted on the Liine system. Not a huge deal, but I have to put in a request to support any time I want to make a change.
