Zulip

4.9 (179)
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Open source team chat software

Overall rating

4.9 /5
(179)
Value for Money
4.9/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.8/5

100%
recommended this app
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179 Reviews

Ryan
Ryan
Overall rating
  • Industry: Information Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zulip is great for communicating with students

Reviewed on 2024/12/10

Zulip is fantastic software written by people who clearly use it themselves.

Zulip is fantastic software written by people who clearly use it themselves.

Pros

I use Zulip to communicate with classes of 25–40 students. It is far more efficient than using the communication tools in Canvas, and the mobile app is great for students and for me. Plus there is fantastic support for Markdown, code blocks, images and videos, etc.

Cons

There is really nothing I find lacking about this software.

Meredith
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Safe and Reliable - Zulip is invaluable

Reviewed on 2024/12/06

Our overall experience with Zulip has been amazing. During Covid we were suddenly forced into a...

Our overall experience with Zulip has been amazing. During Covid we were suddenly forced into a situation where teens who had been seeing each other on a regular basis were isolated and we needed a safe reliable way for them to communicate. We started using Zulip at that point, and even when restrictions were lifted have continued to use it - it's a fabulous tool, great for communication, keeping users safe and apart from unwelcome external influences.

Pros

Zulip is safe and secure for all users - especially for minors who need to contact each other in a safe environment, without the worry of external influences Zulip has been invaluable. For both for administrators and users the desktop product is easy to manage and the layout is intuitive and attractive.
Being able to customize it is an added bonus. Users can create individual discussions, or join together easily.

Cons

The mobile app is less intuitive, but still useable.

Alternatives Considered

Google Chat, Discord, Microsoft Teams and Skype

Reasons for Switching to Zulip

The other products were managed by large commercial companies, and did not allow the same customization, and concerns for privacy. Also, there were ads placed, the content and images of which the admins had no control over, meaning you wouldn't know what is going to be displayed next to your messages.
Malak
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Cool idea, lots left on the table for execution

Reviewed on 2024/12/06

Pros

Loads of UI config options, has a native mobile app that pairs with it. I haven't yet found a bug in how the software is intended to work. Messaging is speedy and reliable. Super easy to move messages from one channel/place to another, so if you're re-organizing you both don't lose things and also can better consolidate knowledge that accidentally got spread around in different areas.

Cons

Super confusing UI, even after going through all of the config to make it look/act more like you'd expect from a typical modern chat app. Constantly losing threads of conversation in different places, even after thoughtfully consolidating channels. Even the mobile app push notifications are weird because if you get more than one message you can no longer tap the notification to go to the message.

Alternatives Considered

Discord, ProtonMail and Slack

Reasons for Switching to Zulip

Security, primarily. The ability to self-host was important to other people on the team. OSS was a nice touch.
August
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Zulip is fantastic, but has some painpoints

Reviewed on 2024/12/06

I love Zulip, it is lightweight and functional and has all the essential features. I would love for...

I love Zulip, it is lightweight and functional and has all the essential features. I would love for it to be easier to organise larger teams, e.g. with documents and/or a clearer and more concise overview of chats and channel data.

Pros

LaTeX support, markdown editing, Free hosting, simple yet functional.

Cons

It is hard to keep channels and chats organized. Replying on messages copies the entire message -- this should be some kind of expandable I think.
The delay in image uploads behaves strangely. If sending a message with an image, it is possible to send the message before the image is uploaded, but then the image will never appear in the message.
The final thing I am missing is a better setup for customizing the UI, and integrating addons. A calendar function and/or a todo-list support would be great!

Jean-Noël
Overall rating
  • Industry: Computer Games
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best chat app for remote and async teams

Reviewed on 2024/12/12

Colleagues who were skeptical at first are now convinced by how Zulip is structured regarding...

Colleagues who were skeptical at first are now convinced by how Zulip is structured regarding threads.

Pros

How discussions are structured, it allows me to navigate between multiple subjects / teams without being lost. It simplifies async work between team members. Basically it's an hybrid between a forum and a chat.

Cons

Onbaording colleagues can be hard because of the UX a bit different from other apps. For instance the lack of a WYSIWYG message editor.
Also lacks the ability to create categories to put channels in it.

Alternatives Considered

Rocket.Chat and Discord

Reasons for Choosing Zulip

Slack too confusing (lack of proper thread model) and too pricey. Discord is a very bad text chat if you need to do actual work / async work and go back to old threads.

Switched From

Discord and Slack

Reasons for Switching to Zulip

Thread model, No vendor lock-in, open source
Jeff
Overall rating
  • Industry: Media Production
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Long-term Service

Reviewed on 2024/12/06

Our group has had nothing but good experiences with Zulip, and the consistent upgrades and updates...

Our group has had nothing but good experiences with Zulip, and the consistent upgrades and updates make us confident that it's a good long-term product/service for us.

Pros

Their ties to the open source community and secure, private servers.

Cons

The interface still has a few elements that aren't simple or elegant.

Alternatives Considered

Microsoft Teams and Basecamp

Reasons for Choosing Zulip

We used Google Allo for years, until Allo ended, and then switched to Slack. When Slack began to get negative press regarding security issues, we decided to go elsewhere

Switched From

Google Chat and Slack

Reasons for Switching to Zulip

Price, security, dissociation from the sketchy behaviors of big tech
Dušica
Overall rating
  • Industry: Higher Education
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for organizing team work (topics within streams!)

Reviewed on 2024/12/06

I am very content with this application. I have organised my team not only in separate projects,...

I am very content with this application. I have organised my team not only in separate projects, but also topics within projects, and stored all the content for unlimited time. Now I have everything in one place which makes life much easier.

Pros

It is an open (free) platform that allows users to store their content for unlimited time. I particularly like having topics within streams, which enables me to group content within projects.

Cons

I can not think of anything... Maybe not having the possibility to have topics within topics...

Alternatives Considered

Pumble

Reasons for Choosing Zulip

they started charging the unlimited time storage of content (messages)

Switched From

Slack

Reasons for Switching to Zulip

Zulip has the possibility of organizing the content in topics within streams
Dirk
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Small Business Collaboration Tool

Reviewed on 2024/12/06

As a business owner, I have used Slack, Guilded, and other tools to communicate with my team, and...

As a business owner, I have used Slack, Guilded, and other tools to communicate with my team, and once we switched to Zulip, we have never looked back. It feels like a glove on the hand - you know its there, but it is not in the way and you can focus on the work at hand.

Pros

Clean interface. Elegant UI decisions. Has every feature I'd want in a team collaboration tool. It is always available.

Cons

I honestly have no complaints about Zulip. I've had no issues with it, and it always performs as expected. It is rock-solid.

Alternatives Considered

Discord

Reasons for Choosing Zulip

Slack was too expensive and Guilded changed their policies so I could not use it any more.

Switched From

Slack

Reasons for Switching to Zulip

Discord is not really focused on small businesses.
Adam
Overall rating
  • Industry: Political Organization
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A breath of fresh air after Slack, Telegram, Discord etc.!

Reviewed on 2024/12/07

I love Zulip and wish I never had to use Slack or Telegram again.

I love Zulip and wish I never had to use Slack or Telegram again.

Pros

Zulip’s unique topic-based threading model is a complete game-changer in terms of being able to prioritize attention to discussions which matter the most. In contrast, Slack's anonymous threading model is about as sensible as if email was designed without any Subject header. Imagine if your email inbox was full of messages none of which you were able to know what they were about without opening up and reading each one individually!

Being able to move messages between topics to keep conversation threads clean and easy to follow is magical.

Furthermore, the fact that it's Open Source guarantees long-term freedom to use and enhance however anyone wants.

Cons

Zulip doesn't enjoy the same network effects as Slack and Discord, therefore there are a lot fewer third party integrations.

Also there are one or two gaps in the keyboard shortcuts, e.g. switching between channels should be easier, but it should be easy to fix these.

Alternatives Considered

Telegram, Rocket.Chat, Discord and Mattermost

Reasons for Choosing Zulip

Zulip’s unique topic-based threading model makes communication much more efficient and stress-free.

Switched From

Slack

Reasons for Switching to Zulip

Zulip’s unique topic-based threading model makes communication much more efficient and stress-free.
Joshua
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zulip is Great!

Reviewed on 2024/12/06

Excellent. Thank you to [sensitive content hidden] & the Team @ Zulip

Excellent. Thank you to [sensitive content hidden] & the Team @ Zulip

Pros

Functionality. Communication well organized in one place. Efficiency with team communication.

Cons

Slack has a more crisp UI. The interface for Zulip doesn't look great. The backend is good though.

Alternatives Considered

Discord, Microsoft Teams and Slack

Reasons for Switching to Zulip

It's better. It's free. I like the company's ethos. Slack burnt another business I worked with their 90d history change. I like that Zulip have said they won't do this kind of thing. That was what prompted me to recommend Zulip over competitors, when I saw it had all the functionality we needed and a good team behind it. Without me recommending and pushing for it though, and implementing it, training people and encouraging them to use it, without that impetus it would not have happened, and we'd be doing many more meetings and meeting minutes. Zulip has saved us money and time.
Grant
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zulip ROCKS!

Reviewed on 2024/12/08

It is the best chat system. I've used Microsoft Teams, Slack, Discord, Google Chat (Hangouts) and...

It is the best chat system. I've used Microsoft Teams, Slack, Discord, Google Chat (Hangouts) and many others. Zulip is the best.

Pros

The interface with Channels, Topics, and Private chats

Cons

It's missing a notes feature, but that's not its core function.

Jean-Patrick
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fantastic tool for indie hackers or young startup

Reviewed on 2024/12/02

I followed the documentation (very clear) to get it installed. I had a couple of questions, and I...

I followed the documentation (very clear) to get it installed. I had a couple of questions, and I got a fantastic support on Github and by email. I now use Zulip to communicate with other developers while we're building our startup. I love the experience, it seems to be doing everything we need.

Pros

As a software engineer, I'm used to Slack (that's what I use at work). With Zulip, I can get the same thing, but with total control over my data and my deployment. I would even say that Zulip feels less business-y and more indy hacker than Slack. It's simpler and neater. It's the perfect tool for a small company or a group of friends.

Cons

The docker image didn't get the same attention as the normal, more classical install, or at least not yet. It's not too bad, it works, but a bit more love wouldn't work. I use the Docker image with Kubernetes and I had to fiddle a bit to get it to work. Maybe a simple Kubernetes manifest would help too.

Alternatives Considered

Slack

Reasons for Switching to Zulip

Slack is proprietary and way too expensive (£7/user/month).
Inessa
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Delightful, reliable, open source

Reviewed on 2024/12/06

Using Zulip has been a delightful experience, and its open source model makes it an even more...

Using Zulip has been a delightful experience, and its open source model makes it an even more compelling choice.

Pros

Zulip's unique threading model stands out as its strongest feature, making it easy to follow multiple conversations within a single channel without losing context. The ability to search across streams and topics with advanced filters is another highlight for me.

Cons

The mobile app occasionally lags behind in performance compared to the desktop version.

Jinci
Overall rating
  • Industry: Higher Education
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent experience

Reviewed on 2024/12/06

It's very good. Our team migrants from Slack to Zulip because Slack will charge a fee. It took...

It's very good. Our team migrants from Slack to Zulip because Slack will charge a fee. It took something to get used to using Zulip but overall it is very good.

Pros

free, keep all information, good connection with email

Cons

i don't think i can view pdf attachments without downloading them. I would appreciate this feature.

David
Overall rating
  • Industry: Think Tanks
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Old men using Zuilp

Reviewed on 2024/12/06

Very positive, our little global social group , would not survive without it.

Very positive, our little global social group , would not survive without it.

Pros

The simple clean interface , and ease of managing diverse topics

Cons

No strong dislike, Im not a web developer, so would like so see more , easier to integrate features

Alternatives Considered

Slack

Reasons for Choosing Zulip

Zulip was more intuitive for topic management

Switched From

WhatsApp

Reasons for Switching to Zulip

It was not over complex like some other products
Christine
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly tech solution for most communication platform issues

Reviewed on 2024/12/06

We love it, its been great. Would highly recommend for any other not for profit, volunteer run...

We love it, its been great. Would highly recommend for any other not for profit, volunteer run organization, or otherwise!

Pros

The ease of everything. Organization, ease of access, emails with message details. Its all really great

Cons

For those less familiar with software like slack or teams, it can be a little bit challenging to learn.

Alternatives Considered

Microsoft Teams and Slack

Reasons for Choosing Zulip

Not everyone had access to a premium subscription, making communications challenging

Switched From

Zoom Workplace

Reasons for Switching to Zulip

Functionality and document management primarily
Alberto
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best collaboration solution out there!

Reviewed on 2024/12/06

Pros

It’s the perfect alternative to Slack and it’s free!!

Cons

The UI isn’t super intuitive, and it’s not simple to understand which users are in specific channels.

Tom
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for small businesses

Reviewed on 2024/12/06

We've tried a few systems over the last few years and this one fits the bill perfectly. The price...

We've tried a few systems over the last few years and this one fits the bill perfectly. The price was good (free version worked for us) and things like read receipts are particularly useful!

Pros

Much more professional system to use for company communication than things like Whatsapp which have privacy concerns.

Cons

User interface took a bit of getting used to compared to previous systems but once we got going we quickly got familiar with it.

Alternatives Considered

Discord and Slack

Reasons for Choosing Zulip

Message retention and privacy (and read receipts)

Switched From

Discord, WhatsApp and Slack

Reasons for Switching to Zulip

Better in terms of pricing and message retention
Lev
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great open-source software for internal commucations

Reviewed on 2023/11/16

Pros

It resembles Slack but is less expensive, open-source and doesn't lock you out. Great choice for IT professionals. Zulip makes it possible to manage and keep well-organized many one-to-one and group conversations on various topics.
The solid community of Zulip users and contributors seems to really influence the development roadmap.

Cons

Limited choice of external call providers

Teresa
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

very decent chat app

Reviewed on 2023/07/21

We have moved to Zulip as an alternative to mailing list and mass emailing, so far it seems to work...

We have moved to Zulip as an alternative to mailing list and mass emailing, so far it seems to work very well, we can have separate channels for different groups and targeted posts, and people can join a stream if they want and keep an eye on postings without the constant barrage of emails.

Pros

Separate streams and privacy options, very easy to add users, quite easy to set up

Cons

the interface looks a bit old fashioned, but other than that, very solid product

Eric
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great instant messenger

Reviewed on 2024/12/06

Great. It's the best instant messenger application I've used and preferred within the company

Great. It's the best instant messenger application I've used and preferred within the company

Pros

Easy to use, allows you to organize instant messages with teams. Self hosting option is great, we wouldn't be as productive and quick active as we do without zulip. WWE also have Teams, Slack, Zoom, and zulip is by far the best and everyone's preference. Mobile app works great to

Cons

None. We haven't found any issues with it. We don't have it integrated with video calls, but I know that's something we can do easily with a plug-in.

Alternatives Considered

Microsoft Teams

Reasons for Switching to Zulip

Usability, price, simplicity, efficiency
Stephane
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fun experience on Zulip

Reviewed on 2024/12/06

Excellent. It has provided a significant boost to my team and some colleagues start adopting it.

Excellent. It has provided a significant boost to my team and some colleagues start adopting it.

Pros

Very easy to use and portable to all platforms.
My students love it.

Cons

No complaint so far. Easy to manage on top of it.

Keith
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's a great platform!

Reviewed on 2024/12/06

We've used Zulip for about five years and it has served us well that whole time.

We've used Zulip for about five years and it has served us well that whole time.

Pros

It's a great back channel private communication platform.

Cons

I don't have any real critique...it's been a very useful platform for our small custom house design company, as one of my employees moved to a different town hundreds of miles away...and it's as if he's just around the corner.

Henri
Overall rating
  • Industry: Research
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great private community server

Reviewed on 2024/12/06

An excellent experience, not intrusive, adaptive

An excellent experience, not intrusive, adaptive

Pros

It is a Private server
The UI is very smart
The number of functionalities is great

Cons

The navigation is complex between channels streams and conversations

Anum
Anum
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent cost-effective solution for team collaboration

Reviewed on 2023/05/07

Zulip helped us overcome team collaboration & file sharing. Specially since we work with a remote...

Zulip helped us overcome team collaboration & file sharing. Specially since we work with a remote team, Zulip helps us eliminate multiple email threads for simple communication.

Pros

Zulip has a very intuitive & made for team collaboration

Cons

The user interface is good, but they can improve the user experience. Make it easy for teams to go back & forth on the topics, sometimes it becomes very cluttered when working on more than one project.