Restaurant Systems Pro Reviews

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57 Reviews

- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game Changer
Reviewed on 2020/08/27
RSP and their team have helped me look at my restaurant from a higher level. I now feel like I...
RSP and their team have helped me look at my restaurant from a higher level. I now feel like I have the tools of a chain to help me run my independent restaurant.
Their staff knows the industry in and out and their product shows it. If you're serious about running your restaurant you should take a hard look at Restaurant Systems Pro.
Pros
It's a full package. Inventory ties into purchasing, which ties in to daily sales and budgets. Scheduling ties into budgeting and daily sales.
RSP has saved me tens, if not hundreds of thousands of dollars since we've implemented it. I can't imagine restaurant life without it.
Cons
RSP is up front about this. It takes a lot of work to set up. But any similar software would have the same requirements. For the most part though, once it's set up there is very little maintenance in this regard. Additionally, this becomes less of a barrier as they continue to roll out POS integration.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This will make your restaurant work for you rather than against you
Reviewed on 2020/08/19
This software and company changed my business into one that works for me and really allows us to be...
This software and company changed my business into one that works for me and really allows us to be efficient and more profitable.
Pros
This software gives you all the functional tools a modern restaurant needs to stay on top of recipe costs, labor, scheduling, and more.
Cons
It is a lot of work to get any system like this up and running and implemented. But they do have a team that can make this process much easier.
Response from Restaurant Systems Pro
Thank you for your review, as nearly every system is available in the software we will continue to work on the ease of use.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
SMART Systems Pro Review
Reviewed on 2020/08/19
Pros
It’s pretty easy to use after some training. I’ve found it useful and most of the time easy to use once you’re used to how everything works. I do think it’s pretty organized and straight forward.
Cons
We just switched from micros to toast pos and haven’t ported the software yet.
Response from Restaurant Systems Pro
Thank you for the review! We always want to be there to support you and make sure you are getting the best service and the most out of the system.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It’s all about Support!
Reviewed on 2020/08/01
Pros
It has been thought through. It is set up to assist w all areas of restaurant management and operation. But, more important, way more important, is the support. Online. On the phone. Email. If you are confused, there is always someone available to assist.
Cons
It does take some work to understand new systems.
Response from Restaurant Systems Pro
Thank you, always happy to be of service to you!
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Game-Changer for Restaurant Management
Reviewed on 2023/09/07
Pros
It keep all the track of daily expenses, Inventory cost, and all other service cost which helps us make more efficient budgeting. The user interface is very friendly and very easy to understand. Customer service is very responsive calling over call or email there is someone ready to assist our teams.
Cons
It take time to get used to the tools. It has big learning curve, It take time to get familiar with tools for new user. We as Yum as big organization it takes time to fully setup the system in our organization. Sometime i have seen the software get timeout.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Restaurant Systems Pro - They live to serve you well.
Reviewed on 2023/02/13
I'm completely amazed and satisfied with the overall attention to detail and the dedication given...
I'm completely amazed and satisfied with the overall attention to detail and the dedication given towards supporting me as a part of the team. They truly want to see my business grow.
Pros
What I like most about this software is the level of care and attention given to the needs of this that work in the restaurant business. They get it. And they get it done.
Cons
The only problem I had while on-boarding with RSP was the inability to sync with Square POS. This ended up being an issue with Square as opposed to a fault the RSP software.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Restaurant Systems Pro Software Is Critical To Our Success
Reviewed on 2023/01/19
We enrolled in the Restaurant Systems Pro 60 Day Training course and it was not only valuable in...
We enrolled in the Restaurant Systems Pro 60 Day Training course and it was not only valuable in learning to use the software, it was a tremendous help in understanding what our organization needed to do to get costs under control and realize profitability.
Pros
Restaurant Systems Pro software is tailored to the exact needs of Restaurant and Bar operators. It helps us manage every aspect of our business. Importantly, in this time of high inflation and labor costs it is invaluable in allowing us to help manage our costs.
Cons
As with most new software, there is a learning curve. However, Restaurant Systems Pro offers an amazing 60 day hands on training course which was simply amazing!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
How NOT to go out of business with your restaurant
Reviewed on 2022/05/05
The software "lays "on top of your POS software and automatically interfaces with it and pulls data...
The software "lays "on top of your POS software and automatically interfaces with it and pulls data based on mapping. There are a lot of moving parts to a restuarant and getting it all pulled together is like herding cats. Thankfully, RSP provides excellent live online training with an expert once per week to get you set up. They give you plenty to do each week during the hour long zoom call and I have always gotten a quick(same day, max) response to any email questions. Top shelf level of customer service.
This stuff works. We have reduced our labor hours by 15% and our food cost by 10%. Our bottom line has doubled and we expect to see it grow even more as we put in place standardized practices that reinforce these postive results. Knowledge is power and RSP gives it to you.
Pros
If you don't know, and then control , the cost of food and labor you will not be in the restauant businees for long. This software gives you the ability to do both. It also has mutiple tools built in to help you schedule success in advance. Do you know the exact cost percentage of your menu pricing ? I know mine. Is this number updated based on your latest food purchase? Mine is. Do you know the exact cost of your employees this week and next week? I know mine. Having this information gives me a huge advantage in decision making over ignorance and guessing. Do you really want to base your business' success on an ignorant guess? I don't think so.
Cons
The software is built upon an excel legacy and as such requires some extra steps in recording or inputing data that a more sophisticated software programming could reduce. For example, sometime you have to download data, save it, then upload to the program rather than having a direct link for the data to the program. It's no big deal, just something that would improve the user experience.
Response from Restaurant Systems Pro
Thank you so much for the feedback, we strive to be better everyday. Here toserve you well!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A true system for a restaurant pro
Reviewed on 2020/08/26
I confidently recommend this software to any restaurant owner. The value is huge! The software...
I confidently recommend this software to any restaurant owner. The value is huge! The software requires discipline, which holds you accountable, which eventually makes you money. The customer service is the gold standard...no software company can compare to what the staff at RSP does. They are truly hospitable mirroring the industry they support. From the top down, the RSP staff is there to help and guide you with anything you need. All the data is centrally located (you don't need a bunch of excel sheets)...inventory, budget, COGS, labor, recipe costing cards, purchase orders, invoice log and all the analytics to go with it. Plus, all of this at a few clicks of a button. If you own a restaurant, you must purchase this software too.
Pros
The data collected, the systematic approach to a business that is constantly moving and evolving. The accountability for the staff and the central location for all information.
Cons
I would like the scheduling software interface to be easier to use for line level employees.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent help method for a healthy business
Reviewed on 2021/12/31
Pros
Not finding negative points in it as a user
Cons
Extra critical investment that makes running business smoother
Response from Restaurant Systems Pro
Thank you so much for taking the time to make a review. We are always working hard to serve the restaurant industry at the highest level and your feedback is very important to us.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Can't Operate a Restaurant without this software
Reviewed on 2020/08/01
I went in kicking and screaming...Boy was I wrong!!! This software and the people behind it have...
I went in kicking and screaming...Boy was I wrong!!! This software and the people behind it have completely saved my business. You have an incredible amount of information at your fingertips and if you can't find what your looking for, pick up the phone. You have an entire team there to answer your questions. The training and the continued training is invaluable. The way they put their training sessions on YouTube so you can train at your on pace is the best thing ever. We own a restaurant, I can't always attend the live training but I don't have to miss one either. Fred is the most knowledgeable person in the restaurant business, he knows what we need and he is always there for you. Even when the office is closed they find a way to contact you if its needed. WOW!!! This was the best investment my company has ever made. And all this from a women who didn't want anything to do with it. I am so happy they stuck it out with me. I honestly would not have a restaurant today with out Restaurant Systems Pro.
Pros
This software is so easy to use and update on a daily basis. I am in the program at least 10 times a day, entering information or researching products, costing cards, financial information or (the best) using the resources available to guide me in the proper direction regarding any issue I am facing. Another great feature is the Chat. A live person from their office is available immediately at your fingertips to guide you through any problems you have. I cannot operate my business without this software.
Cons
Entering the information originally. It's a lot of work, but once the information is in the system is takes less than 30 minutes a day to update, costs, labor, financial, etc. But it takes a lot of work in the beginning.
Response from Restaurant Systems Pro
Congrats to you for doing the work it takes!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WELL worth the money!
Reviewed on 2022/07/15
EXCELLENT! We have used their services for over 10 years and plan on using for at least 10 more. ...
EXCELLENT! We have used their services for over 10 years and plan on using for at least 10 more. Always there for their clients.
Pros
This product is invaluable in making our restaurant profitable. Not only the software, but the support that goes with it. Always willing to help. Always good advice. Everyone in the company treats us like we are their only client.
Cons
Can be a little clumbsy at times. It does make us work, but the work is well worth it.
Response from Restaurant Systems Pro
Tom, thank you so much for the review. I know Britney will be happy and I'll make sure she sees it.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
RSP is great for us!!!!!
Reviewed on 2022/07/27
Pros
We have been using RSP since 2015 The team at RSP were great in helping us get set up and running. We use it everyday tracking orders and schedules, manager logs, looking back at histories for big events weather its purchasing or how the day went. looking at the weekly prime cost number to see where we are at to know how the month is progressing.
Cons
I really don't have any I like the way it's all integrated together
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game Changer!
Reviewed on 2020/08/21
The overall experience has been nothing professional and efficient. The relationship between our...
The overall experience has been nothing professional and efficient. The relationship between our company and Restaurant System Pro feels like a true partnership.
Pros
What I like most about Restaurant System Pro is the ease of implementation. The interface is clear and concise. The customer service and tech teams are very responsive and are available when needed. Cloud base so that information can accessed anywhere and anytime. The ability to calculate COGS and labor costs within a few keystrokes is a GAME CHANGER!
Cons
The system is very close to perfect. If there are any issues, their support teams are a phone call, live chat, or email away! Personally, I have never used the live chat function. I prefer to speak to a person, and I enjoy talking to [SENSITIVE CONTENT HIDDEN]!!
Response from Restaurant Systems Pro
Thank you so much for your review! We are always striving to serve you at the highest level.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
If you are an independent restaurant and do not have use this program, keep throwing away cash.
Reviewed on 2020/08/20
We have dropped several other programs we were using for various things as Restaurant Systems Pro...
We have dropped several other programs we were using for various things as Restaurant Systems Pro has listened to our needs and incorporated them into there program. They continue to grow as we do and help us whenever we need it.
Pros
We have been using this program for so long I can not remember when we started. Before we started using it we where wasting time and money. Our managers now can spend more time with the customers and employees, both helping our business grow. With this system we can look at all of the numbers that matter at anytime. It is easy to teach to incoming managers. With the addition of the apps for smart phones or tablets, it has saved even more time. I have recommended this to several independents as they were just "winging it" and had no idea what their true numbers were. The bottom line is if you want to lower your prime cost, the software and the staff are committed to helping you.
Cons
The time it takes to set it up the first time. Yet, if you have multiple units like we do, setting up the others are a breeze. It is still worth it in the long run. Having everything under one program.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Restraunt systems pro is a easy to use and helpful tool that i use daily
Reviewed on 2022/07/14
ive had only positive experiences with restraunt systems pro
ive had only positive experiences with restraunt systems pro
Pros
I really enjoy that they have a team of people who i can get ahold of whenever there is any issue, their team is not like the usual customer support and troubleshooting they always have answers and they have experience in the industry. i feel as though i can trust their advice and if i ever have an issue they are always helpful.
Cons
theres not much i can say about cons to this software its very detailed and you can keep track of all your products and costs through this system as well as scheduling and labor.
Response from Restaurant Systems Pro
Thank you so much for taking the time to review. We are grateful for you!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth Every Penny
Reviewed on 2022/07/19
It took a while to do the initial setup, but once I did it was worth every penny and every minute...
It took a while to do the initial setup, but once I did it was worth every penny and every minute spent. In the first year alone, I saved over $30,000 on doing a menu analysis, and finally, FINNALLY, had positive cash flow from budgeting and menu pricing. In the long run I've also saved on time. Features such as scheduling, inventory and purchasing systems have saved me on texts/calls to employees and streamlined supply orders.
I wish they would add more POS systems to integration, but other than that it's fantastic.
Pros
This software changed my life. My restaurant is more profitable and streamlined thanks to RSP.
Cons
It looks a little outdated, but it's very fuctional.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best restaurant operating system anywhere
Reviewed on 2020/08/03
It changed my life. Gave us profit margins we had never seen before and it gave us a sense of...
It changed my life. Gave us profit margins we had never seen before and it gave us a sense of stability with the implementation of the systems. The systems build confidence and take away the guess work.
Pros
It is easy to use and extremely accurate. It will put systems in place that will enable you to be successfull to a degree that 95% of independent restaurants can not reach on their own.
Cons
It is not really a con but a reality. You have to put the work into the system to get it up and running. You have to be committed to it and believe in it in order to get the results. The results are guaranteed. The time and effort are optional
Response from Restaurant Systems Pro
Thank you so much for your review. You are right you do have to put in some work but we know the results are worth it!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ONLY choice for Restaurant Software
Reviewed on 2020/08/02
Amazing staff, Amazing Company, Amazing Software.
I love how all the pieces come together in 1...
Amazing staff, Amazing Company, Amazing Software.
I love how all the pieces come together in 1 place. From planning, to scheduling, inventory, food costs, labor costs, etc.
You can use as much or as little as you want of this software and be very satisfied.
There is no reason to be running a restaurant with out this software. It paid for itself and made us more money Day 1. As an Owner I will continue to use Restaurant Systems Pro on all future locations.
Pros
I love how I can look at the numbers every Monday and know exactly what my Prime Cost was for the previous week.
My prime numbers are always very close to what I expect because of the other tools in place that helps us plan so well.
We are making more money than ever.
Cons
Just like anything it took some upfront effort. They helped me through the process every step of the way with their amazing staff and made it easy.
Response from Restaurant Systems Pro
Thank you for the kind response. You took action on your business and that is the most important ingredient.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great way to tie systems together
Reviewed on 2020/09/05
RSP is only as valuable as the info you put into, but if you make it part of your everyday process,...
RSP is only as valuable as the info you put into, but if you make it part of your everyday process, the value on the return is immense. It will let your kitchen managers know what they have to spend on food and at the same time tracks and guides what you spend on labor, all in one place.
Pros
Restaurant Systems Pro brings everything together and helps my team all be on the same page for the same goals. Imagine a system where your recipe cards are constantly updated as your products come in and your prices change; a system where your usage report will help you identify mistakes in inventory are potential portioning or theft problems at that start of each week; a system where your staff can report to you your prime cost. RSP gives you that and more.
Cons
It would be nice if the labor allotment feature could pull the numbers directly from your reverse labor from the previous week, but this is a minor issue.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Absolutely love Restaurant Systems Pro
Reviewed on 2020/08/21
We have been thoroughly pleased with our experience. The are thoughtful and sincere, always...
We have been thoroughly pleased with our experience. The are thoughtful and sincere, always available and go above and beyond for their clients. I cannot say enough good things. They are life savers.
Pros
I love everything about this software. We have been using it since conception and have seen the tremendous amount of progress that has been made. The integration with our POS sale, Quickbooks and other applications is amazing. Restaurant Systems Pro is the unmatched leader in this software space for restaurants. We would not be as profitable or possibly not even still in business if it wasn't for Restaurant Systems Pro. Their team, their amazing customer service and their leadership should be used by all restaurant owners who want to be successful.
Cons
It's HARD Work! This system is a lot of hard work, but work that needs to be done by any successful restaurateur.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love it
Reviewed on 2022/07/28
RSP has changed our business .. it brought so much more clarity to our operation
RSP has changed our business .. it brought so much more clarity to our operation
Pros
Inventory, scheduling, manuals for all positions
Cons
it requires a good amount of Heavy lifting to set up
Response from Restaurant Systems Pro
Thank you so much for the kind review. We are happy for the opportunity to serve you!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
If you have a restaurant you should be using this system
Reviewed on 2020/08/03
Are overall experience has been wonderful. Without RSP I can actually and truthful say that I...
Are overall experience has been wonderful. Without RSP I can actually and truthful say that I don't know if we would still be in business today. Are P&L has never been better. We went from losing money to making money within the first 3 months and the staff has loved the easy of using the system.
Pros
RSP keeps all your data together. At a click of the button you can have any information you need from budget, forecasted sales, daily sales, purchases, invoices, labor, food cost, inventory, recipes and so much more.
Cons
I truly can not find a con with RSP. It has everything you will ever need to run a successful and profitable restaurant. This system will make you money.
Response from Restaurant Systems Pro
Thank you so much for the kind review. We love our customers and strive to continually improve and serve them well!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Get to know your costs saving time
Reviewed on 2022/08/02
Is been a very satisfactory journey of Learning and understand our numbers
Is been a very satisfactory journey of Learning and understand our numbers
Pros
The most we like is . the ordering, the recipe costing cards, inventory, scheduling, manager log sates reports
Cons
Checklist we been working on setup our teams to work with them but is the system that is taking the most time to finish.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing help in running my restaurant
Reviewed on 2020/09/22
Bringing all the pieces together in one software was eye opening and increased our efficiency...
Bringing all the pieces together in one software was eye opening and increased our efficiency tremendously. The customer support is the best I have ever experienced and the coaching through the learning curve of setting up the system was extremely helpful.
Pros
I opened my restaurant 22 years ago and I have been using RSP for almost 5. I wish that I had found it sooner! Having almost everything integrated has been an amazing help in running the restaurant more efficiently. Before, I had a software for recipes, one for inventory, one for scheduling, etc. Now it's one system and I can get all my numbers in one place.
Cons
There are a few minor things that I would change, mostly regarding changing an order or adjusting an invoice. Nothing major nor something that affects the performance of the software; mostly personal preferences.