Zenvia Conversion Reviews

This tool is unbelievable :
1. The support for communications platforms like Whatsapp, Instagram, and Facebook is just awesome.
2. The shared team inbox makes the whole process so hassle-free and easy to manage.
3. Automatic assignment of new clients helps a lot in increasing the capacity in providing the service to our customers in the fastest possible way.

Nothing as such. The company is doing great work. Keep bringing new ideas in the software.

The idea is good.

That always has trouble

I liked how easy is for sales reps to get started with it, and the natural flow to go from one client to another inside the system.

It really makes you go fast with your follow ups and new contacts

The reports are not good enough since they're very structured and apparently from a 3rd party service

The WhatsApp integration is a powerful feature to communicate with clients.

Not much features for a call center operation

The simple fact of having contact with the client immediately and easily is what I like the most. Integration with our Facebook is super easy and my clients are delighted.

It would be very helpful if the client could enter their email automatically when sending a WhatsApp, in this way we could have their cell phone number and email, but in general I love it like this.

Sirena has a simple and whatsapp-like design, that makes it very intuitive to be used. Really simple. In terms of functionality it counts with almost all you need, without complexity.

The platform is not so stable. Frequently appears delays in messaging sent/received, and sometimes the platform has some functions not working well. The customer support in many times do not have a solution or an estimation of when the problems would be solved.

The part that is most functional to marketing area is the reports of results, clients and media. I like that its very easy to use, no need an exhaustive training to the users.
The sales persons can use it like a helpfull tool and we can handle what they load into the database

Sometimes the sales or comertial managers demand some fields or filters that its a little complicated to ask Sirena to develop it

Easy to use, you coul have an order to talk with your costumers by WhatsApp

The highest price and they take your number when you want to get out

We are very happy with this APP. It's easy to use, you get fast answers back and for us, the best it's that you can use the same whatsapp number for a call center.

There is only 3 languages to choose, so if you dont understand English, Spanish or Portuguese, it can be a problem.

The practicality to use it, the reports it generates and the controls that can be done on the operators

waiting times in databases with a lot of data

Múltiples users un the same WhatsApp line, excelent managment team

Not allow messenger and Instagram direct

Its like whatsapp really, with some enhancements features that stand out from the rest.

Several issues happened in the few months we have with the software, several outages, slow downs, some issues with some services, and the VERY VERY SLOW response in tech support... this software is BUSINESS CRITICAL for us, if sirena doesnt work, we loose all of our customers in that day or make angry the current users... tech support MUST BE 24/7 and with a reasonable response time, i cannot wait a full day to get an anwser to a problem we have NOW.

Sirena has helped us improved our customer service, we can transfer conversations through our team very rapidly, now our customer journey is ver smooth.

At the beggining we could not connect to Facebook messenger, but now we can.

EASY TO USE, AND VERY GOOD WAY TO ADMINISTRATE OUR CLIENTS

NOTHING, I LIKE A LOT, REALLY GOOD SOFTWARE

The platform is incredibly easy to use. It is very comfy and it wasn't hard to implement it on my daily basis job

I set the title "Almost perfect" just because there were some aspects that I didn't like. For example, sending times. Sometimes the app took almost 1 day to send my messages! Also, I found a little uncomfortable the fact that i cant organize my contacts and delete the ones I know aren't important anymore. Apart from that, nothing else to complain about.

Interface, facility to use, interactive, very sample.

The support, the UpTime, the software is very instable in Brazil.

What I like most about this tool is being able to manage our database and interact with our clients 24/7

What I liked the least is the part of editing contacts and importing old databases.

It is simple to use for different team member. The analytics are accurate when compared with the Google Analytics.

It's difficult to change the answers in the conversations, I would like to see the pre saved responses in that screen. Also, all the time your changing things and the platform fails. Also, we would like an integration with Facebook Ads because is difficult to assign traffic, we have to ask tons of questions in Sirena, that the community manager has already ask.

the innovation , the implementation, the information that can provide more insights to increase client satisfaction and sales conversion

nothing in specific , I could say that the original tec or operational support is not ease to access , it is only virtual and limited in time

I really like the reason of this platform, it let everybody answer and it works for customer experience.

Quotation is very good but you can only make 1 quote or add to the existing one.
It is prepared to europe and south america and is not easy to adapt things, at leas in my experience, for example i asked the format 0.000,00 changed it to 0,000.00, I haven’t received an answer

Interface is very good. Ease of use. Great professionals.

Lack of connection, frequent malfunction

Being able to send contacts across the users.

Needing to have so many phrases ready before hand and not being able to write what I need for that occasion.