IT Portal

4.4 (21)
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The most flexible platform for KBs, Docs, Passwords, & more.

Overall rating

4.4 /5
(21)
Value for Money
4.3/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support
4.6/5

86%
recommended this app
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21 Reviews

Levi
Levi
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product, great team!

Reviewed on 2022/12/04

Pros

The flexibility is great. The support team is brilliant and very responsive.

Cons

There is no non-latin language support at the moment.

Alternatives Considered

Docusnap, ManageEngine ServiceDesk Plus and ITBoost

Reasons for Switching to IT Portal

The flexibility of data input, reporting and price.
Alberto
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The difference between an hobby and professional

Reviewed on 2024/11/07

It's allow us to manage the IT information in a better way, and share the knowledge with our...

It's allow us to manage the IT information in a better way, and share the knowledge with our customers, increasing the value of our service.

Pros

1 Made for MSP
2 Quite comprehensive (feature rich)
3 Affordable pricing

Cons

- Chaotic, not linear, not uniform
- Sometime the same feature is implemented differently based on the object
- Absence of a real reporting system to obtain an offline readable and dense documentation.

Alternatives Considered

Google Sites, Google Drive, IT Glue and Dashlane for Business

Reasons for Switching to IT Portal

First of all IT portal was "good enought" Second it was abortable Third we where tired to write all down in a gogole site, one for each customer
Joseppee
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Product but needs a bit of work.

Reviewed on 2022/02/18

Overall has helped get all my password, diagrams location and assets organized.

Overall has helped get all my password, diagrams location and assets organized.

Pros

Overall is a good product and like the interface, would like to be able to customize or create custom fields in the general tab. I use templates but they do not always work properly. I do like that it is a documentation and password manager both are great together use it everyday.

Cons

Could be improved but overall is a good product.

Alternatives Considered

Asset Panda and Bitwarden

Reasons for Choosing IT Portal

Passportal was from Solarwinds, software really never worked support and sales are horrible. No wonder they changed their name to N-able, they called me to see if I wanted to sign again told them I will never do business with a company like N-able.

Switched From

Passportal

Reasons for Switching to IT Portal

For the price and features I need document and password management.

Response from SI Portal

We are happy to hear you had a good experience with IT Portal! We value your input and encourage you to let us know more details about your experience with us.

Dominic
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A great solution, not too expensive.

Reviewed on 2022/02/28

IT Portal is a daily operational tool for us. We use it each time we need to login into a customer...

IT Portal is a daily operational tool for us. We use it each time we need to login into a customer system, have to recover a username or login.
we keep file and backup config within each device, for each customer.
Some customer have access to their data directly.

Pros

The pricing is good for a small team.
It's responsive, quick, stable.
Easy to setup and provisionning for customer.
Information is quickly reachable with the browser extension plugin.

Cons

More training video, with more exempe would be more easy to understand what section is and how it's intendent to be use.
Some way to view file inside the portal than have either choice to download or view in web browser.
More customizable forms, categories/class, devices, that we can remove what is not needed.
Improvement and add control on the ip restriction / mfa / security with the possibility of mixing some security feature.

Alternatives Considered

Atera and IT Glue

Reasons for Switching to IT Portal

Mainly for the cost, web hosting, security feature, the overall maintenance cost that a customized made system. The possibility of integration with our current RMM at that time.
Cameron
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

IT Portal provides excellent functionality and value

Reviewed on 2022/02/28

Since we deployed IT Portal, and mandated staff keep it updated, we have not looked back. It has...

Since we deployed IT Portal, and mandated staff keep it updated, we have not looked back. It has allowed us to properly document our clients networks, not to mention our own, and integrations continue to improve and expand.

Pros

I consider IT Portal a full fledged IT Documentation product. I find the pricing to be reasonable, and functionality and stability to be top notch. They continuously develop the Portal so new functionality is added pretty much monthly. Most of the time, the Portal responds quite quickly on a server that is far from a high resource system.

Cons

I would like to see the relationships functionality beefed up a bit more. I would like to be able to add more details to the nature of the relationships than is currently possible at the time of this review.

Alternatives Considered

IT Glue

Reasons for Choosing IT Portal

At the time, Bizdox development and support seemed to be pretty much frozen. We had used it heavily, however we could not just wait around to see what would happen with all of our information. We felt we needed to move such an important function to a more viable vendor.

Reasons for Switching to IT Portal

Primarily on cost. At the time, IT Glue was considerably more expensive than IT Portal and I did not feel there was enough difference in functionality to justify that difference.
Terry
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A product every MSP should be using

Reviewed on 2022/02/24

Pros

Having compared to IT Glue in this space it made sense due to us being a nimble MSP to opt for this solution. Support has been excellent, taking on any feedback or bugs within the software. Quickly patched and any concerns are quickly actioned.

Product has proved useful in helping win clients over. Highly recommend to anyone looking at an IT documentation portal.

Cons

IT Glue has the facility of running of what are known as run books, PDF documents that can be handed to a client when offloading. This product doesn't have this feature, not exactly a deal breaker but something to consider.

Alternatives Considered

IT Glue and ITBoost

Reasons for Switching to IT Portal

Seemed to be the easiest to implement without any silly onboarding fees.
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Cost effective MSP Documentation management system

Reviewed on 2022/02/18

Overall very happy with the product .

Overall very happy with the product .

Pros

Constantly innovating and adding functionality. Feature rich. Can use on premise or cloud version which was key for our organization. Most competitors are cloud only. Nice integration with other PSA and RMM solutions. Must more cost effective than competitors.

Cons

Updates break functionality at times. The company is generally quick to release fixes.

Response from SI Portal

Thank you for the review and for taking the time to share your feedback with IT Portal. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Garrett
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Good option for documentation

Reviewed on 2022/02/24

Overall, our experience with IT Portal has been good. Search has been improved since we first...

Overall, our experience with IT Portal has been good. Search has been improved since we first adopted it and the interface has been recently updated. Still a good value for anyone who needs this type of platform.

Pros

The feature set for the price is a very good value. We use it mainly as a secure documentation portal to store details on networks, software licenses, contracts, etc. Compared to other products we trialed, we felt that the license cost, included templates, and ease of use was a better value than competing products like IT Glue and faster to get up and running.

Cons

We integrate with RepairShopr to import assets. This works ok, but integration could be better.

Alternatives Considered

IT Glue

Reasons for Switching to IT Portal

Cost, ease of setup and adoption.
Tyler
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great place to brain dump

Reviewed on 2022/05/06

The company themselves has been great to work with. Their support is super responsive and helpful...

The company themselves has been great to work with. Their support is super responsive and helpful fixing bugs or adding in feature requests. The price is really good to which helps ease the burden on some of the issues that crop up. I really feel like they are trying to have a great product.

Pros

The software is really well laid out and has a ton of features and customization. It's great knowing we have a centralized place to put all of our data and that it is all going to be entered with consistency.

Cons

It feels slow at times and not quite as zippy as compared to the other programs that we retrieve information from. It can also feel a little clunky at times. Sometimes thing will break after an update that has been working really well.

Chase
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall great product!

Reviewed on 2022/04/04

Overall, the product works for what you need it for!

Overall, the product works for what you need it for!

Pros

The most impactful features is some of the one's not well known. Such as running an agent that gathers information on the workstations and uploading it to the cloud. The newer version is a better UI feel than the pervious one. Overall, for the major things you need for a documentation platform is easy to access.

Cons

Some of the features are a little clunky and not easy.

Alternatives Considered

IT Glue

Reasons for Switching to IT Portal

For it's price and functionality
Jack
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really great software

Reviewed on 2022/03/23

Pros

We purchased this software to help centralize our IT team's knowledge and provide a quick reference for KB's, Passwords, and asset info. It has been outstanding! Everything in the portal is linkable so when I create an entry for a password login, I can link it directly to the device, it's pictures, and it's info along with it's relevant KB. I don't use it for workstation asset management just servers and physical equipment. This along with PDQ Inventory/Deploy are my two favorite pieces of software that we run. We were using ManageEngine PMP for passwords but the functionality of IT Portal quickly overtook it. The auto formatting for creating KB's is excellent, you can paste just about anything and it will come out looking clean.

Cons

There are two interfaces, v3 and v4. I think v3 should be gotten rid of personally as v4 is much better. Sometimes I have to select v4 when I login.

Gil
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Value, Support & Functionality

Reviewed on 2022/02/18

Excellent experience from onboarding, to phenomenal support, to ease of use.

Excellent experience from onboarding, to phenomenal support, to ease of use.

Pros

Cloud-based, secure, MFA, integrations, cost, customization.

Cons

None. For our specific use of this service/product, it fit every aspect we needed and even some wish list items. After having used IT Glue for years it was refreshing to find an alternative solution that was stable, secure, and robust enough to grow with our needs.

Alternatives Considered

IT Glue

Reasons for Switching to IT Portal

Affordability, functionality, security, ease of use, stability, integrations

Response from SI Portal

Hi Gil

We are happy to hear you had a positive experience at IT Portal! We value your input. on behalf of the SI Portal team, Thank you!

David
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent product for a very reasonable cost with great integration and amazing customer...

Reviewed on 2022/02/23

Pros

Integrates with Microsoft 365, our RMM solutions and many other solutions.
Constantly adding new features based on our requests.
Extremely customizable.
Customer service and support is second to none. Clearly the best support vs all of our other solutions.

Cons

Sometimes new releases cause bugs that require a workaround. However customer support gets onto these very quickly.
Not as visually appealing as the more expensive products, which isn't really any issue.

David
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth it, happy with it

Reviewed on 2022/03/31

Awesome

Awesome

Pros

The product is flexible, you should be able to capture all your documentation. the support has been awesome, I found it easy to learn and to get around. They listen to recommendations and even discuss them with you to make sure they understand them. They work with you.

Cons

Can't upload documents. I am visual, would like the option to have network maps where I can drill down.

Brett
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Converted from IT GLUE!

Reviewed on 2022/08/02

We are very pleased with it and it is allowing us to have ONE location for all of our information.

We are very pleased with it and it is allowing us to have ONE location for all of our information.

Pros

Coming from an IT GLUE environment, I was pleasantly surprised about how much easier and customizable IT PORTAL was! The other deciding factor for us was the ON PREM solution they offer. We are a hospital and are very strict regarding security. I love the interface and performance of the product. You have definitely converted me!

Cons

I wish I could create a Document Application category and NEST documents and folders. I was taught how to do this under Configs, but it is confusing to a new user.

Alternatives Considered

IT Glue

Reasons for Choosing IT Portal

ON PREM option, customization, price.

Reasons for Switching to IT Portal

ON PREM option, customization, price.
Ralph
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

IT Portal

Reviewed on 2022/03/01

Moved away from password protected spreadsheets

Moved away from password protected spreadsheets

Pros

It makes it easy for a number of different staff with different device types to import and update documentation

Cons

Some of the terminology can be tricky to wrap your head around. Accounts/Passwords Facilities/Sites

Gabriele
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Keep track of your assets

Reviewed on 2022/02/28

I am a very fussy IT consultant: using IT Portal allows me to document the devices and configuration...

I am a very fussy IT consultant: using IT Portal allows me to document the devices and configurations that are carried out in order. Also when a customer asks me about his IT environment, he is impressed how efficient I am. This is thanks to IT Portal

Pros

You can enter assets, people, company users and passwords .. and an easy way to combine them with a logical sense. The integration with various common software (RMM, Office365, ticket management ...) further enriches the information of our assets.

Cons

I still haven't found a way to represent the switch / VLAN configuration (the same also happens with products like IT Glue, which have a higher cost, however)

Nick
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

IT Portal just works

Reviewed on 2022/02/18

It works well.

It works well.

Pros

The setup was easy and it integrated with our RMM.

Cons

The interface could be improved, it seems like it is old. Sometimes the text is a little small and hard to read.

Alternatives Considered

IT Glue

Reasons for Switching to IT Portal

It did not require a yearly commitment like other solutions.

Response from SI Portal

Nick, thank you so much for the review! I'm glad to hear that you're enjoying your experience with our portal.

Simon
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product

Reviewed on 2022/02/18

I was nervous initially about using the software BUT once I had used it for a couple of weeks it is...

I was nervous initially about using the software BUT once I had used it for a couple of weeks it is fairly straight forward to use. I knwo I am NOT using it to its full potential

Pros

I mainly use IT Portal for account management and password storage
I can access the account int he office or on site via laptop or mobile which is great

Cons

The size can be a little small on the desktop and I have yet to figure out how to make it larger

Response from SI Portal

We are thrilled to have you as part of the IT Portal family! Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Lyle
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Review

Reviewed on 2022/02/23

Pros

Integrations are nice
Dashboard is nice. easy to get to services
Like that data is based around thecompany, and not just categories

Cons

Would like to see better import functions

Marc
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Pretty poor product

Reviewed on 2022/02/23

Pros

It’s difficult, I don’t like the product, it’s clunky and not easy to use

Cons

Integration is lacking and is not easy to use eg 365