FreshLearn

4.1 (26)
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Knowledge Commerce Platform

Overall rating

4.1 /5
(26)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.0/5
Customer Support
4.2/5

81%
recommended this app
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26 Reviews

Renea
Renea
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love Fresh Learn!

Reviewed on 2024/08/13

I have enjoyed our process. I love how easy it is to create and manage courses on this platform. As...

I have enjoyed our process. I love how easy it is to create and manage courses on this platform. As a creator, it's fantastic to be able to connect with my students effortlessly through such a user-friendly online learning environment.

Pros

Customer Service is wonderful, Ease of Use, Creation of courses and pages have ready-made templates.

Cons

Currently there is nothing that we cant work out.

Peter
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fresh learn - easy to use with great customer service.

Reviewed on 2024/11/06

Overall less daunting than most software. I expect to be testing my first courses soon.

Overall less daunting than most software. I expect to be testing my first courses soon.

Pros

I have worked on many teaching platforms like Learnworld and University scale LMS like Blackboard and Canvas. Freshlearn seems to hit a sweet spot for a small business as it has all the features I need for selling and delivering courses on a platform that isn't overly complicated but delivers a high quality user experience at a reasonable proice.

Cons

Some of the help resources were a bit hard to follow with unclear images but this is compensated by excellent and timely personal service from real people. Any questions I have had have been expertly answered in a few minute with screen shared examples on the site I am creating.

Nick
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

FreshLearn destroyed the technical SEO performance of my school

Reviewed on 2024/07/04

Pros

Initially, I liked FreshLearn's price. But now, with companies like Squarespace getting in the e-learning space and charging about $500/year for a higher-quality product that FreshLearn, there is nothing I would recommend about FreshLearn.

Cons

FreshLearn destroyed the technical SEO of my school. My school suffered because of how FreshLearn migrated site (from Teachable). Specifically, FreshLearn did not migrate assets like images, CSS, fonts, custom code, etc. to native hosting, and kept these assets' legacy CDNs from Teachable. These hosting settings were in conflict with the rest of the FreshLearn settings and resulted in dramatic drop in SEO performance for my site. My school's performance index as measured by tools like [sensitive content hidden] dropped to low 20ies both on mobile and desktop. I had repeatedly attempted to correct this performance but was unsuccessful.

Craig
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Like the platform

Reviewed on 2024/11/19

very very good. I migrated from teachable

very very good. I migrated from teachable

Pros

Support is very good. Lots of help setting it up

Cons

Can't think of anything. Everything is good.

Natalie
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

[sensitive content hidden] made my day today!

Reviewed on 2024/05/08

[sensitive content hidden] made my day today! I am setting up my website and her technical help...

[sensitive content hidden] made my day today! I am setting up my website and her technical help went above and beyond. I couldn't recommend Freshlearn and their support and customer teams more. They are just fantastic and helping you setting all the technical stuff allows you to focus on your content creation :)

Pros

Features, easy to set up, scalable plans, Customer and Support teams are just fantastic, they have an infinite patience...

Cons

not sure, I feel Freshlearn offers the most complete and affordable solutions in comparisons to other platforms

Julian
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst SAS experience of my life

Reviewed on 2024/10/02

Very poor. The customer service purposely stonewalled me because I was trying to cancel. They just...

Very poor. The customer service purposely stonewalled me because I was trying to cancel. They just kept asking me questions, then stopped responding. Only after they billed the annual price did they tell me that they can't cancel my account, only I can in the dashboard, and they refused to refund me. Even though I asked for them to cancel it literally a year earlier, and regularly throughout the year.

Pros

Nothing. I was a "customer" for over a year, but only used there service for a day or two.

Cons

No free trial + no refund policy. The integrations were very poor and required Zapier for most things, which is not very secure. Their sales page design tools were outdated. There customer service was purposely bad.

Alternatives Considered

WordPress and Kajabi

Reasons for Choosing FreshLearn

It is cheaper than Kajabi, but you get what you pay for in this case

Switched From

Kajabi

Reasons for Switching to FreshLearn

I ended up going back to Kajabi. I would recommend Wordpress Membership Plugin over FreshLearn.
Michelle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Poorly designed, terrible customer service

Reviewed on 2024/09/12

Fresh Learn is a prime example of getting what you pay for. The platform is VERY poorly designed....

Fresh Learn is a prime example of getting what you pay for. The platform is VERY poorly designed. One example would be something as simple yet maddening as having to code the header and footer on every single page. There are many other issues such as this that you will encounter throughout your experience.

Additionally, their customer service is awful. They take ages to get back to you and offer little to no actual assistance.

If you're looking to save money and don't care how much of your own time you have to put into formatting and figuring out rudimentary issues, then Fresh Learn is your platform. Otherwise, I would recommend spending a bit more money for a better service.

Pros

The cost and the fact that they managed the migration from another platform.

Cons

How poorly the coding was and the customer service

Alternatives Considered

Teachable

Reasons for Choosing FreshLearn

The cost of Thinkific was too high for my budget. FreshLearn was more aligned.

Switched From

Thinkific

Reasons for Switching to FreshLearn

The price was right and FreshLearn would manage the migration from Thinkific
Sahithi
Sahithi
Overall rating
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshlearn is the best online course platform

Reviewed on 2024/11/08

A very easy & user friendly platform. The best part is you can get the best of the features at a...

A very easy & user friendly platform. The best part is you can get the best of the features at a very affordable price. Also their human support system one that is surely required in the initial days for any course creator. I would recommend to everyone to start with Freshlearn for their online courses offering.

Pros

The best part is you can get the best of the features at a very affordable price. Also their human support system one that is surely required in the initial days for any course creator

Cons

Nothing as such, they are always around if I need any help from them to figure things out

Miguel
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FreshLearn Customer Review

Reviewed on 2024/11/14

They've always been willing to work with us on our needs and have always been supportive.

They've always been willing to work with us on our needs and have always been supportive.

Pros

They continues to add features and enhance their product.

Cons

Some limitations with customization. There are still additional features needed.

Kelley
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This company has the best support and easiest navigation to get going quickly.

Reviewed on 2024/11/15

I've used a lot of programs over time.

I've used a lot of programs over time.

Pros

The best live support! Always easy to figure out.

Cons

Everything is fine. No complaints. :)

Heather
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Platform

Reviewed on 2024/06/24

I moved from Thinkific and found that the support team at FreshLearn were so helpful in getting it...

I moved from Thinkific and found that the support team at FreshLearn were so helpful in getting it set up for me.

Pros

All inclusive platform. Great support team. Professional presentation of materials.

Cons

It was a bit of a learning curve moving from a different platform but once I learned it, it has become very easy.

Grazia
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic support team

Reviewed on 2024/11/07

Pros

I liked the support team always competent and ready to have a call.

Cons

This is my first experience with a course platform so I can't make any comparison.

Alternatives Considered

Thinkific

Reasons for Switching to FreshLearn

Price is lower for the same features. This is the reason.
DAVID
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

[sensitive content hidden] has talked me through every part of the set up with skill and...

Reviewed on 2024/06/13

Fresh Learn has been an excellent platform with very accommodating support. Any issues I had were...

Fresh Learn has been an excellent platform with very accommodating support. Any issues I had were resolved quickly.

Pros

[sensitive content hidden] was very helpful and understanding of my lack of technology.

Cons

At this point none. Fresh Learn has been an excellent platform with very accommodating support. Any issues I had were resolved quickly.

Kate
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pretty Easy to Use

Reviewed on 2024/05/01

Pros

I like that the support features, even though we are off by time zones LOL

Cons

Nothing really - I am still learning so I'm not sure.

Debbie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 2024/06/14

They are helpful, knowledgeable, and trustworthy. They migrated my course from Thinkific for me,...

They are helpful, knowledgeable, and trustworthy. They migrated my course from Thinkific for me, everything is on Freshlearn now without me having to do anything! This is great! and unexpected. They are also migrating my course membership for me.

Pros

My experience with Freshlearn so far is awesome! I love that I can talk to a live person. Customer service is great!

Cons

So far I don't have any. Currently everything is working fine.

Peter
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

very happy with Fresh Learn.

Reviewed on 2024/11/06

Whenever I ask for help, it is available and very helpful. As a layman in the programming field, I...

Whenever I ask for help, it is available and very helpful. As a layman in the programming field, I feel well supported and the solution is surprisingly simple.

Pros

The help, quick response and the building blocks.

Cons

I miss a complete overview of how everything is linked together. Short connections are easy to follow via all utilities, but small steps would help me more.

Reena
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Setting up my school

Reviewed on 2024/05/22

I have had an overwhelmingly positive experience with the FreshLearn team.
This platform suits me...

I have had an overwhelmingly positive experience with the FreshLearn team.
This platform suits me immensely and I’m very pleased that they approached me and convinced me to move from Teachable.

Pros

What I love most of all is the support and patient extended to me especially from Teja.
Every time I have an issue she is there to help me and my computer illiteracy is no problem for her, she just patiently explains it for me AGAIN and again.

Cons

I gave this a lot of thought and initially it was how slow the migration was but that was just me having really outrageous expectations of my massive school being migrated quickly .. these things take time.

Zoe
Overall rating
  • Industry: Music
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

No customer support, can not recommend for small service based owners.

Reviewed on 2024/04/03

Would not recommend. Do not trust the sales team, you will simply be ignored.

Would not recommend. Do not trust the sales team, you will simply be ignored.

Pros

I thought the cost was a pro of Fresh Learn, the first call was very helpful. Little did I know that after the initial sales call that is where your service ends.

Cons

There is absolutely no service with Fresh Learn. I asked multiple times for a refund after a bug caused my subscription to be altered at the check out. I was promised the refund and have since been ghosted. I then tried to use the platform (as I have paid inadvertantly for an entire year) and I have found the service to be below expectations. Students have been unable to navigate around the site and I have had to change platforms to ensure they get the product they signed up for.

Nicole
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Custome Service

Reviewed on 2024/06/12

Really great support that responds quickly, gives the time we need to solve our issues and easy to...

Really great support that responds quickly, gives the time we need to solve our issues and easy to launch a course.

Pros

Amazing customer service and great platform that is easy to navigate and set up. They were amazing in that they took care of moving all of our content over for us.

Cons

Nothing to negative to say at this point.

Kelli
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Service

Reviewed on 2024/05/02

It's taken longer than I anticipated to transfer our students and content, mostly because the...

It's taken longer than I anticipated to transfer our students and content, mostly because the organizational tasks on my end took longer than expected, but the FreshLearn team has been very responsive.

Pros

I like the responsiveness of the FreshLearn team. I like the different options available to my community. I like the ease of use for the students.

Cons

I'm still working on locating settings and learning more about the most efficient ways to use FreshLearn. There is a learning curve, so I wish I had more time to devote to learning it.

Jeri
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Support and Platform

Reviewed on 2024/06/17

Positive. Easy to use for the most part. Affordable.

Positive. Easy to use for the most part. Affordable.

Pros

Easy to create courses. Comprehensive tool for creating and marketing the courses.

Cons

Lacking some features like moving chapters from one module another for ease of creation

David
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshlearn is great!

Reviewed on 2024/05/28

Really good. I would certainly recommend it.

Really good. I would certainly recommend it.

Pros

The customer support was outstanding and the pricing was excellent

Cons

I found the webpage builder a little limited

Nicole
Overall rating
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Not-Tech-Saavy but love this software

Reviewed on 2022/08/22

Wonderful! Even when I cannot figure something out, the chat option and the video conference option...

Wonderful! Even when I cannot figure something out, the chat option and the video conference option are both very helpful and easy to utilize. They always describe things in a way I understand and help me fix my issue quickly.

Pros

User friendly and guides me through the process intuitively

Cons

All the things I haven't liked have been improved or added on upgrades. The company is very in tune and responsive to user suggestions and needs.

Prashant
Prashant
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Poor customer support. No response after repeated requests

Reviewed on 2023/01/08

Cons

Poor customer support. No response after repeated requests

Gk Santosh
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best LMS

Reviewed on 2022/02/28

We switched our offline courses to online mode with the help of Freshlearn LMS

We switched our offline courses to online mode with the help of Freshlearn LMS

Pros

Features are more exciting, easy to use, great customer support

Cons

Timer for project completion is not available