Trackit Reviews
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11 Reviews
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great company to work with!
Reviewed on 2017/11/29
The safety awareness in the operation was heightened and the system provided a solution to...
The safety awareness in the operation was heightened and the system provided a solution to paperless data tracking of the staff.
Pros
The software brings a safety culture to your operation and gives you the option to go paperless. It's taking the next step in organization and data tracking.
Cons
The company recommended software changes performed by the developer could be a little faster. Overall, very small con compared to all the Pros.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of the best Help Desk Software's out there!
Reviewed on 2021/05/17
My overall experience with TrackIT was great. I was able to help people almost instantly and able...
My overall experience with TrackIT was great. I was able to help people almost instantly and able to work my way around within the system to improve our daily processes so that we are working more efficiently.
Pros
I really love how you can manage all your needs under one roof: Tickets generated by users, Change Requests, Purchase Requests, IT Asset Management as well.
This way, I don't need other software for my other IT needs.
Cons
They certainly have elevated the way they operate, however, I feel that there are still a lot many internal issues that TrackIt needs to fix on their end before they can make it to the next level.
Alternatives Considered
ConnectWise ScreenConnectReasons for Switching to Trackit
We found that TrackIt was looking after our current needs in a much better way as opposed to Connect Wise. That was the sole reason.- Industry: Computer Games
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
TrackIT Ticketing Review from a Former Helpdesk Technician
Reviewed on 2022/11/24
Pros
assigning tickets to resolver team, by name, by group. its organized and fast.
Cons
slow to load, I think we used the old version of this. its the application version. sometimes its not responding.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall very impressed with the software and the support. Easy to use and changes and updates...
Reviewed on 2017/11/28
Allows us to have better handle employee tracking (certifications, training, evaluations etc) Easy...
Allows us to have better handle employee tracking (certifications, training, evaluations etc) Easy to use
Pros
Easy to use, simple interface, ability to include scanned documents in any portion of the software is helpful for things like CHP audit
Cons
Occasionally can get stuck when entering a lot and it wont recognize some of the drop boxes, can occasionally get hung up
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Track-It is super responsive to their clients needs. Need a report, they work to make it...
Reviewed on 2017/12/04
I cut instructor overtime by more than 50%. Huge cost savings, and repurposing of employee time.
I cut instructor overtime by more than 50%. Huge cost savings, and repurposing of employee time.
Pros
Mobile-App feature connects training in the field to the training standards set. Customized website for your company's needs.
Cons
Some dashboards could be more robust, but company is constantly making improvements to this functionality.
- Industry: Government Administration
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Overall great LMS program, lots of potential great customer service.
Reviewed on 2017/11/29
Pros
Implementation of electronic media to capture employee performance. Great customer service and willingness to listen to feedback and implement changes ASAP. Constant thriving to improve.
Cons
Not as user friendly. Good knowledge of database principles needed. Limited user permission abilities.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Both Trackit Manager (Web) & Trackit Assessment (Tablet) have improved our operation significan...
Reviewed on 2017/12/04
Pros
Trackit provides our operation with a nice balance of out-of-the-box functionality and customizable content. The increase in efficiency we have seen since implementing Trackit is unlike any software we have used in the past. Tasks that use to take hours are now completed in just a few key-strokes.
Cons
There is currently no app for Trackit Manager (iOS or Android), which would not be an issue if the web-interface was a little more mobile-friendly. Also, the software works best on Google Chrome, which is not a "Con" in and of itself, but it does limit you a bit.
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good tool for training, efficient, save time
Reviewed on 2017/11/29
Easy to use, consistency from all instructors, all evaluation forms are available, immediate feed...
Easy to use, consistency from all instructors, all evaluation forms are available, immediate feed back to the trainees, easy to search for training files.
Pros
Easy to use, saving time, same consistency between evaluation, all the forms available, able to give immediate feed back to trainees.
Cons
Bugs, unable to correct events since the last update of Track It Manger, GPS - Maps not always accurate.
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Customer Service
Reviewed on 2019/03/28
The owners and service agents have visited my company a couple of times to ensure we fully...
The owners and service agents have visited my company a couple of times to ensure we fully understand the scope of services that this product can provide. It is an excellent tool for any company.
Pros
I like the fact that I can track anything happening in my company, from accidents to good performance.
Cons
I have been using this software for more than one year, and we did not have any problems yet.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The product delivers all it advertises
Reviewed on 2017/11/29
the ability to track all aspects of operator performance from new hire throughout their career
the ability to track all aspects of operator performance from new hire throughout their career
Pros
Customer support is always timely and solves the issue on the first call and the functionality is great
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Awesome software to work with.
Reviewed on 2018/06/20
Pros
The thing I like most about this software is the Customer Support. Customer service is very timely and on point during the very first phone call. Rock on!!
Cons
The thing I least like about this software is that from time to time, if you have a lot to input it will impact the performance of the software.
