RevenueWell Reviews

the messenger feature is very handy and easy to use

When patient's request an appointment they get a confirmation without us approving if that date is available or not

RevenueWell software is great for mass communication to our patients. Its features are easy to use. Our patients love email and text appointment reminders. We send a reminder to update patient forms before appointment. We text patients when we cannot reach them instead of leaving a voicemail. Patients love answering text. Patients enjoy receiving birthday and holiday cards. RevenueWell recognizes a new patient and sends a welcome email. Our patients enjoy emails explaining procedures such care after an extraction. RevenueWell is fun!

Our office would like to send forms to individual patients who are scheduled after we send our weekly forms update.

Decided to sign up for this service based on the promise of many features and capabilities that my current platform Weave did not offer

help my office better serve my patients. I currently use Weave for my patient communication software and VOIP system, and they have been wonderful. I learned of RevenueWell, which has some added features. I thought I would give them a try and was promised a smooth transition by the RevenueWell sales team. The first red flag I should have recognized was being required to sign a year long contract. When it was sent, I learned that RevenueWell doesn't handle the actual phone service; they partner with Jive for the VOIP service, so now the contract binds you to two companies instead of one. After signing, I started receiving an overwhelming amount of emails daily from RevenueWell, Jive, LogMeIn, GuideCX on steps to transfer from Weave. When I finally got on the phone with a rep to sort out all the confusion, after 3 hours, I still had an estimated 5 hours to invest before service would be able to be switched over. Once service is transferred, then staff have to be trained not only on the RevenueWell platform, but also the Jive platform, which requires an even bigger time commitment. After my initial 3 hours transition phone call, I decided it was ultimately too much of a time and training investment, and asked to cancel moving forward with adopting their services. Unfortunately, RevenueWell and Jive refuse to void the contract unless I buy it out at $1800 for services I never used

Patients enjoy the ease of confirming appointments via text or email

I do not like the patient being able to schedule appointments.

Revenuewell is an absolute game changer for any dental practice. It helps confirm appointments. Send reminders. Schedule patients, get reviews, send post op instructions, etc. Everything can be customized, set, and automated.

I wish I could have a little more features and customization options when sending email campaigns so they could look a little more modern and advanced.

Text Reminders. We would have to hire another employee with out our online communication on appointments. With 2 doctors and 3 Hygienist it can get really busy. RevenueWell does a lot of thework for us.

There have been issues in the past with RevenueWell going down but, I think they have gotten all the kinks out. What software doesn't go down.

It frees up time for other work in the office; its like having an invisible employee. Patients love the text reminders!

Limited reminder frequencies.
Facebook disconnects regularly.

Seems to be easy to use. Constant updated and reports.

Not sure I have come across anything I don't like.

RevenueWell is easy to use and accessible by all forms of mobile technology. I can connect after hours via my cell phone to check on appointments, patient satisfaction, and patient patient communications.

Not applicable. I love the software. It's great!

It was a great behind the scenes helper for our practice. Set it and forget it basically. It helped save us so much time on reminders and follow ups and it was easy to customize.

The two way texting system was not user friendly, though I have heard that they have improved it since we last used it. They also, at the time, did not offer pop ups for our patients which is now a very important tool that we use.

Being able to text patients with our office phone number helps tremendously. Also, the forms option allows patients to electronically fill out all necessary information prior to their appointment. This has helped a lot with COVID and reopening our practice and minimizing contact.

I do not like that it does not allow patients to schedule their own appointment. We found good use with online scheduling with our other software. However, I have been told that it is in the works

Revenuewell has taken the best parts of all patient communication systems and combined them in one! They offer awesome patient confirmations that can be customized for your practice, online forms that takes the work out of inputting patient information, and they even post to facebook on a regular basis!

The only con that I had was there was not a spanish option, but they just launched that last night!

It was so easy to incorporate the system into the practice. Patients are impressed with the technology and the ease of use. In our busy lives sometimes a text or email is the easiest form of communication. We love having so many options to contact patients.

Reviews that could be automatically linked to Google would be nice.

Super easy to inform patients and communicate with them about changes to your office.

I don't like how the messenger looks. I love that they added a way to text our patients but I think the it is a bit hard to keep up with the notifications for the text messaging part.

Easy to use and set up, Revenue Well helps us communicate with our patients with ease. They are able to text us regarding their appointment times, fill out their paperwork and consent forms online, and confirm all appointments with their smart phone.

The consent forms are a bit hard to find. It would be easier if they were placed in a different section than under the forms.

It started out as a trial run. That grew into many years of satisfied consumer usage. We like the additional support for patient communication and the freedom to expand the usage if and when we desire.

I do not look at it that way. If it was free that might be better but you usually get what you pay for.

Text messages and e-mails!! Easy way to communicate with our patients.... AND our patients love it!!

I cannot think of anything. The occasional breakdown of communication can be a little frustrating.

the ease of using and if any questions being able to contact for help

Not really anything that we least like about the software. Easy to use and if we have any questions or concerns easy to get help

Helps us maintain our schedule follow and follow up with patient in a simple manor.

Most patient complain they get to much alerts and some don't get enough alerts. Which it was hard to figure out at the beginning how to customize patients alerts.

Flexibility and ease of use is always appreciated

I can't think of anything at this time, maybe later

texting, bill pay, newsletters, great customer services easy to use

cost of add on, should be all in one price

Honestly, the appointment confirmation and text messaging system.

The customization of reminders/auto messages.

The ability to text patients ( real time ).

It needs an application for cell phones.

Easy to use
wealth of patient knowledge in one spot

Reminders are not sent out automatically as promised
Auto messages not easily updated
Patient forms not consistently sent out

It’s a central location for contacts - and for sending out text messages and emails on automated schedules.

Compared to other platforms, that his one lacks the user friendly-ness and sleeker digital designs (in interface and in marketing communication methods) that you can find for similar prices or free.