ONR app

4.8 (31)
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Digital community experience for HOAs and Condos.

Overall rating

4.8 /5
(31)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.9/5

97%
recommended this app
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31 Reviews

Giovanni
Giovanni
Overall rating
  • Industry: Architecture & Planning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most user friendly with all features needed.

Reviewed on 2023/04/06

Pros

Customer service and attention to detail when we had technical problems and needed assistance

Cons

Couple crashes (pretty normal) but nothing substantial in relation to the app’s performance and services provided

Nicole
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

New Standard for Community Management

Reviewed on 2024/10/09

As a property management company owner, I’ve used a variety of platforms over the years, but...

As a property management company owner, I’ve used a variety of platforms over the years, but nothing compares to ONR. It’s the perfect blend of modern design and intuitive functionality, making it incredibly easy for both my team and residents to use. ONR has transformed how we manage our communities, allowing us to deliver a truly exceptional resident experience. The platform is sleek, responsive, and designed with the user in mind—something you rarely see in this industry. ONR has set a new standard for community management, and we couldn’t be happier!

Pros

the platform is extremely user friendly and gives you the power to manage various functions that help in the overall operation of a community for both managers and residents.

Cons

Truly thought the on boarding would be challenging but the truth is their support team is always available to help.

Alternatives Considered

BuildingLink

Reasons for Switching to ONR app

The applications user friendliness and application features
Ann
Overall rating
  • Industry: Alternative Medicine
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

[sensitive content hidden], the Support Specialist

Reviewed on 2025/01/21

[sensitive content hidden], the Support Specialist, responded to my inquiry. He was very professiona...

[sensitive content hidden], the Support Specialist, responded to my inquiry. He was very professional and knowledgeable. I felt very comfortable communicating with him and will seek his help in the future.

Pros

User friendly and you can get a professional tech support

Cons

Takes longer time to reach customer service

Laurie
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not Happy With This Software--Would NOT Recommend

Reviewed on 2022/07/12

It has been a nightmare. The support staff does not seem to listen when we explain the problem,...

It has been a nightmare. The support staff does not seem to listen when we explain the problem, which we have done many times, and they can't fix the problem.

Pros

I like that we can post HOA documents on the website.

Cons

We paid extra for this software because of the ability to reserve and pay for pool reservations in our HOA. The software has been flawed from the start, as the confirmation for any reservation made on on the HOA software is off by 24 hours. We have tried to work with these people but they do not listen and have been unwilling or unable to fix the problem. We also asked them to remove irrelevant language from the site, which they did at one time but it's showing up again. The whole experience is an exercise in frustration, and has made the HOA board look bad in front of our residents.

Matthew
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ONR is GREAT

Reviewed on 2024/11/01

Happy with the Support team and the use of the application from a Power Admin standpoint

Happy with the Support team and the use of the application from a Power Admin standpoint

Pros

The interface is very easy to use. The use and ease of electronic voting is a major plus.

Cons

I am unable to make edits on a lot of areas, unit, users, and there have been some frustrations trying to link units together.

Christopher
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Online Platform

Reviewed on 2024/06/12

Overall, between the user friendliness and the overwhelming high level of customer service we...

Overall, between the user friendliness and the overwhelming high level of customer service we received, I would use ONR at all of my properties. They make it easy and convenient.

Pros

It is very user friendly and easy to navigate through.

Cons

There is not much I do not like about the ONR app.

Monica
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PROFESIONAL AND COURTEOUS TEAM AT ONR

Reviewed on 2024/12/20

ONR team demonstrated exceptional professionalism and responsiveness, promptly addressing emails...

ONR team demonstrated exceptional professionalism and responsiveness, promptly addressing emails and resolving issues effectively. They consistently followed up to ensure satisfaction and showcased an outstanding work ethic throughout the process.

Pros

The entire team resolved issues effectively. Demonstrated excellent customer service throughout the process.

Cons

Nothing. The ONR app was easy to navigate.

Ana
Ana
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ONR is our community glue!

Reviewed on 2023/04/07

I love ONR! It is a beautiful system that has already made many improvements in the short time I...

I love ONR! It is a beautiful system that has already made many improvements in the short time I have been using the system. It is a great resource and a powerful presence in our community. I hope ONR continues to expand so it can be my one-stop solution one day.

Pros

ONR has helped to foster a greater sense of community within our association. Resident confidence in management has improved due to increased communication and access to information through the app.

Cons

I wish ONR could integrate with the software we currently use (Buildium).

Sophie
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Positively Surprised

Reviewed on 2023/04/06

Exceptional

Exceptional

Pros

I love to be able to use ONR to participate in my associations votes remotely since I could ever make the meetings. Also, getting text messages rocks because emails are generally hard to keep track off

Cons

Nothing really, we had a great experience

Santiago
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Improved quality of life

Reviewed on 2023/04/05

It saves me time and energy, allowing me to focus on other activities beyond property management.

It saves me time and energy, allowing me to focus on other activities beyond property management.

Pros

I'm particularly fond of the easy-to-use interface and all the different tools the app provides; it truly makes it easier to vote, pay, reserve amenities, and track packages.

Cons

I'd like to see a section with a marketplace dedicated to offering products and services.

Andres
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An intuitive way to manage your communication

Reviewed on 2023/04/05

great, love it

great, love it

Pros

Ease of use, simple concept and radical way to change the way HOA's work

Cons

not sure; I honestly like everything, maybe the ability to connect with my ring camera

Joanna
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ONR APP #1 Community management app

Reviewed on 2023/04/05

The package and receiving feature is a total game-changer too. No more missed deliveries or lost...

The package and receiving feature is a total game-changer too. No more missed deliveries or lost packages - you'll know exactly when your goodies arrive and where they are at all times. Plus, the community CRM and front desk/concierge features are the ultimate life-savers. Need help with something? Just give ONR App a holler and they'll hook you up.

Pros

ONR App is the bomb diggity when it comes to community management solutions! If you're a property manager, board member, owner, or resident, you need this app in your life.

Cons

It was a seamless experience. I recommend this app 100%

Zak
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, and People

Reviewed on 2023/04/11

The ONR app can provide an efficient, convenient, and secure way for condo residents to participate...

The ONR app can provide an efficient, convenient, and secure way for condo residents to participate in their association's decision-making processes.

Pros

Convenience: Online voting allows condo residents to cast their votes from anywhere with an internet connection, making it more convenient than traditional in-person voting.

Cons

Digital divide: Not all condo residents may have access to the internet or be comfortable using digital technology, which could create barriers to participation and lead to inequitable outcomes.

Sebastian
Overall rating
  • Industry: Animation
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best for buildings

Reviewed on 2023/04/05

Changed my voting process and helped be able to be abroad

Changed my voting process and helped be able to be abroad

Pros

All the features / voting in one single app

Cons

It could have new features connected to the building

Daniela
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ONR saves me so much time!

Reviewed on 2023/03/14

Pros

It’s really easy to use, my parents live in the same building and transitioning them from paper to app, took less than a week.They were posting on the bulletin board and talking with the other residents just like in any regular HOA meeting. I really it’s simplicity.

Cons

I haven’t found a feature on the app that ticks this box.

Adriana
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2023/03/09

Great product, great customer service and great feedback from our owners.

Great product, great customer service and great feedback from our owners.

Pros

Product is extremely convenient for the use of our Condominium’s Owners, Customer Service is fantastic (prompt responses to our inquiries). Overal,l it is a product that we implemented approximately four years ago and we are very happy to use.

Cons

So far, the experience with this product has been great.

Australia
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ONR is a great addition to imporove communication between the Associations we manage and owners

Reviewed on 2020/11/20

I love the look of the software and the ease of use for myself as an administrator and for our...

I love the look of the software and the ease of use for myself as an administrator and for our Condominium Association Members. The set up process, although took some time to organize has gone smoothly thanks to the ONR set up team and software developers.

Pros

The team that help set up the software is extremely helpful, knowledgeable and professional

Cons

The software does take regular maintenance and getting owners on board initially did present a challenge since they were not familiar with the software. There are still some manual processes initially but once all of our owners join and accept electronic notices most of the manual processes will be phased out.

Response from ONR app

Hi Australia, yes, we know the onboarding process is always a little vigorous as it takes some time for the owners to opt-in. But as they say, "good things come to those who wait." It is good to hear that our Customer Success team has been able to assist you. We are certainly looking forward to servicing your associations for the years to come.

Ellis
Overall rating
  • Industry: Management Consulting
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

ONR Review

Reviewed on 2020/11/12

Overall it is a great service, it's especially helpful in getting amendments voted on as well as...

Overall it is a great service, it's especially helpful in getting amendments voted on as well as electing board members every year.

Pros

I enjoy that I can do surveys with our residents and also can send a group message to all of them at one time, and be able to tabulate the information rather quickly.

Cons

If there was a con to mention is the ability for residents to establish the initial connection thru the APP. Some of our residents complained that it was difficult, but I was able to walk them thru it.
The majority of them had no problem.

Response from ONR app

Hi Ellis, It has been a pleasure servicing Flagler Pointe Condo Association. We really appreciate you taking the time to share your feedback and being so open with us. Our surveys and reviews feature gets a lot of exposure due to its ability in increasing association participation, so it is good to hear that your association is leveraging it. The onboarding process for any large scale condominium is always the biggest challenge, but we try and make the process as seamless as possible with the support of our Customer Success team. Thank you again for your review, we are excited to continue working with your association.

Brenda
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ONR - Great communication and e-vote app

Reviewed on 2020/11/20

The biggest pro is the e-voting/surveys. Makes it easy, clean, legal and quick to gain opinions...

The biggest pro is the e-voting/surveys. Makes it easy, clean, legal and quick to gain opinions and voting results. And, as mentioned, we really like the communication vehicle aspects.

Pros

We purchased ONR mainly for the e-voting feature. We have since learned to use it as a great vehicle for community communications, which we use regularly. We're also happy with it as a document library so to speak. One stop shopping. Like it very much.

Cons

In some cases it is limited, however, the team is very open to ideas and although not always timely, they generally do find a way to impress and provide at least of version of our requests.

Response from ONR app

Hi Brenda, thank you so much for sharing your experience with us. I am happy to hear that your association has been able to leverage our platform. As we move forward, ONR is always working on new features to implement later down the line. As that happens, we are excited to work with Ocean East Apts to leverage these new features and ensure a positive experience for you, your owners, and your residents.

Luis
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Online Voting

Reviewed on 2020/12/15

Enjoyed it very much. Good Support Team.

Enjoyed it very much. Good Support Team.

Pros

It is easy to use and to be trained how to use it.

Cons

Getting owners to use the online platform.

Alternatives Considered

BuildingLink

Reasons for Switching to ONR app

Pricing, customer service and features

Response from ONR app

Hi Luis! It is great to hear that you have had a good experience with ONR so far. Making the software easy to use for everyone is one of the main focuses of our company. When it comes to our pricing, we do everything we can to keep prices down and get associations, as they say, "the best bang for their buck." It has been a pleasure servicing The Pinnacle Condominium, and we look forward to working with you in the years to come.

Denise
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A PRODUCT EASY TO RECOMMEND

Reviewed on 2021/02/09

I want to express my thanks for a job well done on our 2021 Condominium Election. Online voting...

I want to express my thanks for a job well done on our 2021 Condominium Election. Online voting is certainly here to stay. The price of printing, postage and delivery delays are also here to stay; so, when materials are time sensitive it is THE WAY TO GO. The help from the support team, from their responsiveness to resident questions and concerns was stellar.

THANK YOU ALL,

Pros

I find the product to be easy to use, and the results are clearly identified. The big Pro ... the support team is the best.

Cons

Opting out of notifications could be a bit easier.

Agatha
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ONR Electronic Voting for Ocean Two Condominium

Reviewed on 2021/01/20

The customer service was excellent, occasionally software issues or missing elements in the...

The customer service was excellent, occasionally software issues or missing elements in the software but it seems to be corrected as customer feedback is taken into account.

Pros

Once familiar with the website it is very functional for the purposes of electronic voting.

Cons

The initial data entry system was not clearly identifiable to submit unit owner registration information. Thank fully customer support is very helpful in recognizing the questions asked and instruct quickly to navigate you through the report options and data entry screens not very clearly identifiable at first.

Juan Santiago
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Tool for associations !

Reviewed on 2021/02/09

Great team, efficient and quick to resolve issues. They were ready to jump on calls to show product...

Great team, efficient and quick to resolve issues. They were ready to jump on calls to show product and even test environments on our building !

Pros

Great tool for managers and board members at building associations!!! Very easy to use , great for community engagement and above all legal online voting !
Great privacy managment for owners information and easy turn on/off tools

Cons

Still a few updates need to be done for better user experience but nothing major ! You will not regret it!

Anapaula
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Customer Service & easy to use

Reviewed on 2020/11/20

They have saved me so much time and have increased the value of the property manager

They have saved me so much time and have increased the value of the property manager

Pros

Its easy for both admin and users... fast and convenient. I love everyone in the team they make it so easy for the managers :)

Cons

none for now thank you - reports and platafarm is getting better

Response from ONR app

Hi Anapaula, It is a great day when we see a review like yours. Making associations and PM's lives easier is what we do. ONR continuously improves its software and works to give everyone a pleasureful experience. Thank you for the review!

Vivian
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TMP

Reviewed on 2020/12/15

Pros

It is easy to use and allowed our election process to be more efficient.

Cons

I do not have any complaints at this time.

Response from ONR app

Hi Vivian, It is great to hear that you have had a good experience with ONR so far. Making an association's election process easier is what we do. We are looking forward to helping you improve your association's community engagement.