eHub

4.7 (56)
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Overall rating

4.7 /5
(56)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.7/5

95%
recommended this app
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56 Reviews

Sterling
Overall rating
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

eHub Provides a Great Support Team with Great Analytics

Reviewed on 2024/11/11

Pros

I really like the support team that eHub provides to help us understand the best shipping solutions for our business. They have a great analytics tool that makes it easy for us to see the transit time across zones and helps us monitor our carriers performance.

Cons

Honestly there is not a lot to dislike. Everything has worked for us as expected without any issues.

Jody
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Shipping Software

Reviewed on 2021/07/30

The staff is extremely helpful and quick to respond.

The staff is extremely helpful and quick to respond.

Pros

The ease of use of the software. I like the integrations with Amazon and Shopify and other systems. It is also easy to set up shipping profiles.

Cons

We are just starting to use the software so we do not have any cons at this time

Rick
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Infuze Hydration Review

Reviewed on 2021/05/25

Customer service top notch. Still lots of issues with the program and glitches. I always expect...

Customer service top notch. Still lots of issues with the program and glitches. I always expect some issue to happen whenever an update is released.

Pros

Once we got used to using the program, it is very simple. I love the sorting feature as we are able to sort by many different options. I like that I can go in and reprint a shipping label with ease. Would recommend making it possible to sort by box size and type.

Cons

We have had a huge learning curve and many problems with this system. Their customer support ([SENSITIVE CONTENT HIDDEN]) has been amazing. If it was not for [SENSITIVE CONTENT HIDDEN] we would have switched to a different shipping program. International shipping is still a weak spot on Shipkey and we are very hesitant to turn on full international as we worry that Shipkey can handle it.

Chris
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good value for small businesses

Reviewed on 2022/11/18

Integration with our e-commerce platform reduces time and mistakes in shipping.

Integration with our e-commerce platform reduces time and mistakes in shipping.

Pros

Once the connection was established and the software was set up, it was relatively easy to train new users and start using it.

Cons

Took a while to set up and get the connection working. Can't set it up to separate "admin" from "user" roles, so even the shipping clerk has access to the back-end configuration.

Alternatives Considered

Shippo

Reasons for Choosing eHub

Poor support

Reasons for Switching to eHub

Better support. Also, ShipkeyPro was required to provide bi-directional status tracking in our ecommerce DB.
Quinn
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2021/07/02

The time it takes to print labels has been cut down drastically which has improved our efficiency...

The time it takes to print labels has been cut down drastically which has improved our efficiency and ultimately saved us money.

Pros

Having preset rules that automatically select the package type and service type have saved us so much time.

Cons

Sometimes we run into issues with the software not printing all the labels. We've created a checks and balances to overcome this.

Alternatives Considered

ShipStation

Reasons for Switching to eHub

The guys at Essential Hub made it an easy decision.
Jenessa
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No Complaints! Great so far.

Reviewed on 2021/06/28

Great organization with fantastic customer service! They even helped us set up shipping on our...

Great organization with fantastic customer service! They even helped us set up shipping on our brand new Shopify page.

Pros

Definitely the cost savings they provided us!

Cons

We haven't had any issued yet through 10 months of using the software.

Alternatives Considered

Shopify Plus and ShipStation

Reasons for Switching to eHub

Cost savings! They got us the best rates - not to mention we read reviews about the terrible customer service of Shipstation.
Robert
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Make this a Priority for your business

Reviewed on 2021/05/25

Pros

This program was easy to set up and use. The staff is very helpful and will customize everything you need.

Cons

Looking forward to more automation as our company grows

Payton
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Glad we switched to Hub!

Reviewed on 2021/06/28

No complaints for the short time we have used them!

No complaints for the short time we have used them!

Pros

No hiccups, cost savings are great, and their team has been a huge help answering any questions that we have.

Cons

None! The customer service, cost savings and overall experience has been fantastic.

Alternatives Considered

ShipStation

Reasons for Switching to eHub

Better rates and customer service reviews than shipstation
PABLO
Overall rating
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very easy to use and practical.

Reviewed on 2021/05/08

I love the follow back and the follow through with Essencial Hub.

I love the follow back and the follow through with Essencial Hub.

Pros

When's we've established my account information, we were able to set up all my software equipment shortly after. Along with a tutorial. Each hub made the process extremely easy to use. I waz not overwhelmed with the new technology, it was simply practical. I am overall satisfied with the level of service I have received with a hub. Thank you for making business extremely easy and achievable.

Cons

No recommendations at this time. I'm extremely happy with everything.

Alternatives Considered

Google Workspace

Reasons for Switching to eHub

I choose Essential Hub because of the speedy service and follow up.
George
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding Value and Support with eHub

Reviewed on 2024/08/18

Pros

The value eHub provides is unmatched, especially with their top-tier customer support. Their platform makes our operations smoother and more efficient, with a support team that's always there when we need them.

Cons

Honestly, there isn't much to dislike about eHub. The platform consistently meets our needs, and any minor issues we've encountered have been quickly resolved by their outstanding support team.

Jeremiah
Overall rating
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Ehub is effecient.

Reviewed on 2024/10/31

My overall experience with Ehub was not to bad it did what i needed it to do.

My overall experience with Ehub was not to bad it did what i needed it to do.

Pros

Clocking in via my mobile phone and taking breaks using the interface was seamless.

Cons

Long load times and crashing on occasion.

Steve
Overall rating
  • Industry: Warehousing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great platform for shipping

Reviewed on 2022/11/18

Our experience has been great, start to present

Our experience has been great, start to present

Pros

Easy integration of new e-commerce platforms, easy to use, fast functionality

Cons

Separate sites for managing meters, and sending packages

Derek
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

True facts from a actual user, what you need to know from SierraStickers.com

Reviewed on 2021/07/22

Amazing and i would give them 10 out of 10. The have the best price of 6 of the services we checked...

Amazing and i would give them 10 out of 10. The have the best price of 6 of the services we checked out. The support is excellent and they really know what they are doing. You don't get outsourced to a different country for technical support.

Pros

The integration process was a breeze even with our custom backend. The support is amazing.

Cons

The only gripe is you cannot print end of day statements the next day if you did not process them before 5pm so make sure you process them.

Carrie
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Shipping Software for any Ecom Business

Reviewed on 2021/10/26

We switched to Essential Hub right before Q4 in 2020 and it was the best decision we made. It was...

We switched to Essential Hub right before Q4 in 2020 and it was the best decision we made. It was robust enough to handle the massive, unexpected volume received. Set-up was great and their team is amazing to work with. If we have any issues or questions, we know we can call and talk to a live person who can provide real solutions. I am a very happy customer and have referred multiple other companies to use Essential Hub.

Pros

I love how easy it is to do bulk operations, shipping costs, and daily management of all our orders.

Cons

The only think I don't like is how long it takes to book. It is anywhere from 10-20 seconds which doesn't seem like a long time but when you have hundreds of orders to get through, it really adds up.

Joseph
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Service!

Reviewed on 2021/07/23

It's been a great experience. I was going to use Ship Station originally but I found the Customer...

It's been a great experience. I was going to use Ship Station originally but I found the Customer Service at Essential Hub to be so great and easy to work with that the choice was clear for me. And being a newbie I was able to troubleshoot and get help or get questions answered easily and quickly.

Pros

The software saves us a lot of time and gets us better rates on shipping. It's an essential part of our workflow shipping 50 to 100 packages a day. Integrations are easy to setup which is important and their customer service is quick to answer questions and help us with new setups whenever we need.

Cons

The interface is nothing special but still easy to use. I wish we could do side-by-side quotes when using the quick quote tool.

Alternatives Considered

ShipStation

Reasons for Choosing eHub

Needed more efficient tools for higher volumes. And better shipping rates, too.

Reasons for Switching to eHub

Customer Service
Lauren
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Essentialhub.com Is Easy to Navigate

Reviewed on 2022/01/26

Pros

We have been working with Essential Hub since May 2020 and they are great!
The auto-replenishment of postage from Essential Hub via our shipping platform software makes processing seamless.
It is not often that we require support but when we do, the eHub support team is quick and courteous!
ESSENTIALHUB.COM is easy to navigate and offers a variety of reports that are helpful in bill back/auditing processes.

Cons

I don't have any suggestions for improvement at this time.

Haley
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend!

Reviewed on 2021/07/01

Pros

We could not be more pleased with this company and it’s software! Essential Hub has saved us tons of money on shipping costs and their customer service team has been extremely helpful when needed. Highly recommend!

Cons

So far we have not had any bad experiences

Mike
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome

Reviewed on 2022/01/26

Pros

Easy integration made the switch simple.

Cons

When it forced me to use FedEx Home Delivery

Shai'La
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, Great Service!

Reviewed on 2021/07/23

It's been great!

It's been great!

Pros

Rules, manual order creation, batch shipping is all great

Cons

Unable to break shipments up without processing. Would be great if we could still have the order pending, divide the shipments, and then process the entire order (for wholesale orders).

Also, no variety in APO shipping options. We use ShipStation for our APO and Wholesale orders.

Aaron
Overall rating
  • Industry: Textiles
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Big Savings & Amazing Customer Service!

Reviewed on 2021/06/28

10/10 amazing. Great software with an even better customer service.

10/10 amazing. Great software with an even better customer service.

Pros

The UI is extremely easy to use and navigate in general + the "rules" that we are able to set make shipping and inventory management a breeze.

Cons

I honestly can't think of anything we have had an issue with!

Alexander
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Resurge, LLC

Reviewed on 2021/07/01

Business Mailing Continuity

Business Mailing Continuity

Pros

Essential Hub offers a variety of replenishment options. It's easy to use and the support is outstanding.

Cons

No negatives have been experienced so far and non are expected.

David
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Shipping Streamlining

Reviewed on 2021/07/01

Essential Hub has been a great help in streamlining our shipping process and has offered us an easy...

Essential Hub has been a great help in streamlining our shipping process and has offered us an easy way to save on our shipping costs.

Pros

Ability to shop multiple carriers and improved post office pricing.

Cons

May take a bit of a while to get used to.

Alternatives Considered

ShipStation

Reasons for Choosing eHub

Multiple Shipping Carriers
Jonathan
Overall rating
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

"Essential" for any Business that Ships

Reviewed on 2021/07/01

Very positive. If we have an issue, we report it and Essential responds.

Very positive. If we have an issue, we report it and Essential responds.

Pros

Easy integration was key for us to adopt Essential. Once turned "on", it only required a few setup values entered and within a few days we were live. Now online and live using it for more than a year, we are taking advantage of most all options that apply to our fulfillment process.

Cons

Lack of daily "end of day" for the main carriers USPS, FedEx and UPS. We have been assured this will soon be added and for logistics, really needed.

Lynn
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

shipping softare review

Reviewed on 2021/11/02

Pros

ease of integration with stone edge and cost

Cons

Lack of training for features and insurance integration procedures

Rita
Overall rating
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What A Time Saver!

Reviewed on 2022/01/29

I found out about Essential Hub from one of my customers who works for the company. He had tried...

I found out about Essential Hub from one of my customers who works for the company. He had tried to get me to give the a try earlier but can sometimes be afraid of change. I finally decided to give it a try and I am so glad I did! Since I work mostly alone and wear so many hats in my business, I need to be efficient and Essential Hub is just that. Also, since I am so resistant to change, it took someone special (with patience) to train me on the system. [SENSITIVE CONTENT] was extremely kind and he took his time teaching me what I needed to know to get going. He has also been helpful several times after. I am very grateful I decided to give you guys a try.

Pros

Having all the essential information move directly from my order form on my website straight over to the Essential Hub platform is a true time saver. I no longer have to type in all the addresses to create my shipping labels. I am thrilled.

Cons

I would like a report of all of my shipments per month. It's probably there, I just don't know how to get it.