Deep Talk

4.8 (12)
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Customer and employee feedback analysis platform

Overall rating

4.8 /5
(12)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support
4.6/5

100%
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12 Reviews

David
David
Overall rating
  • Industry: Capital Markets
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DeepTalk tells you what your data is really saying vs what you want it to say. Invaluable tool.

Reviewed on 2022/05/09

I have loved it. Really cool, interesting, and incredibly useful data analysis. I am using it for...

I have loved it. Really cool, interesting, and incredibly useful data analysis. I am using it for economic and market analysis. This is taking parts of my process to a different level. And the graphics are next level as well so they make reports looks great.

Pros

I don investment research and I am able to feed it FOMC minutes, statements, speeches, etc. I can feed it earnings calls or anything really. It does a great job of breaking down what is being said and showing the trend over time plus so much more. I have been using it a lot and find new insight every day.

Cons

this space is relatively new so I am not sure what it is lacking. The only thing it needs is an API, but I knew that coming in and it should be released to us in the next 3-6 weeks, so I dont look at it as a con.

Response from Deep Talk

Thank you very much for your review David. Today we launched our API.
Have a great week

Andrew
Overall rating
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Deep Talk - Simplifies Conversations

Reviewed on 2023/11/27

Pros

I have used Deep Talk and it is amazing when it comes to text mining
Thanks to the AI features, it makes data analysis easy and simplifies communication understanding.
I like the multiple Customer engagement features.

Cons

It is a super solution and no major issues

Fnu
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Experience using this Machine Learning Platform for clustering the Wine review dataset

Reviewed on 2022/04/05

I had quite nice experience with the tool. I was able to generate useful visualizations and draw...

I had quite nice experience with the tool. I was able to generate useful visualizations and draw actionable insights along with deriving key insights from the project results, however, I had to navigate to another platform for using sentiment analysis for the same dataset. so it was a learning experience using this platform with the provided features but also had to use more tool for doing Sentiment analysis that helped me to quickly understand the metrics for positive, negative and neutral reviews.

Pros

Topics and Subtopics related connection, Time series of the graph, Unburst chart and many more functionalities.
Ease of use and User experience, easy to create projects and classify and train the model.

Cons

The tool also analyzed the additional column input with the dataset which gave additional analysis for user city, manufacturer, Id, categories, etc. but they were not that refined charts, thus it was ignored for my analysis in the project. In my view, the software can further improve to understand multiple columns of data and give a proper analysis of additional columns of data. The representation of the charts for these dataset were of negligible use. The additional columns should be used to aid in the primary analysis, which I found was lacking in this platform

Alternatives Considered

MonkeyLearn and IBM SPSS Statistics

Reasons for Switching to Deep Talk

I used this tool in combination with few other tools for my social media projects.

Response from Deep Talk

Thank you for your review! we will take in consideration some of the features you mentioned. Thank you!

Mini
Overall rating
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flexible data analysis tool

Reviewed on 2023/12/01

Pros

Deep Talk provides me with a lot of option of platforms that can be connected like hubspot, Zendesk etc. it also displays great infographics to help me properly visualize the data.

Cons

Its a very useful and valuable tool for me.

Paul
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Test your machine learning ideas quickly and easily

Reviewed on 2022/05/23

Excellent, more companies should be testing if the data and problems they have can be enhanced with...

Excellent, more companies should be testing if the data and problems they have can be enhanced with machine learning. Deep Talk makes this easy.

Pros

If you have some data and a problem to solve then Deep Talk is an excellent way of testing if machine learning and NLP can add value. It "understands" your data much more readily than other systems I've used and then provides a pipeline to running inference models without complex machine learning engineering.

Cons

Once you've reaped that automatic benefits of Deep Talk from your data and your problem set there is no clear path forward. Typically in machine learning you establish a baseline and then iterate, through data and code, on improving that score. With Deep Talk I don't know see how this is possible as there is no export to code or export to another more customisable machine learning platform.

Response from Deep Talk

Thank you Paul!!... today we have launched our API to iterate results and trained models with other services.

Kejda
Kejda
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Make sense of unstructured data

Reviewed on 2022/05/18

Pros

It works well at extracting insights from unstructured text for sentiment analysis and topic clustering

Cons

Relative lack of integrations — currently must import my data as CSV

Response from Deep Talk

Thank you Kejda for your review, we are launching this week an integration with Zapier to integrate with hundreds of apps. Have a great week!

Verified Reviewer
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

A million use cases for a unique data analysis tool

Reviewed on 2022/05/10

Fantastic tool with a million uses. Be creative; you could start your own market research firm...

Fantastic tool with a million uses. Be creative; you could start your own market research firm using this tool, scraping data for resources online and reporting on trends, sentiment, etc.

Pros

I love that Deep Talk lets you import bulk data and turn it into insights. I can pull in marketing data, book manuscripts, whatever I want, and it can report on data and trends hidden within this data.

Cons

It takes a little time to understand how everything works, but it is pretty intuitive.

Response from Deep Talk

Thank you very much for your review

Verified Reviewer
Overall rating
  • Industry: Veterinary
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy solution for complex text analysis

Reviewed on 2022/04/05

Great!

Great!

Pros

Easy to use GUI and strong visualisations/drill-down.

Cons

There was a service outage yesterday so none of my files would validate.

Response from Deep Talk

Thank you very much for your review!!

Jorge Edel
Jorge Edel
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Turn common data into data that works for you

Reviewed on 2022/04/05

Would recommend it to anyone who needs to grab random data to turn it into usable data.

Would recommend it to anyone who needs to grab random data to turn it into usable data.

Pros

I like turning twitter data into data that works for me. It will analyze and make a cluster of keywords that I can dig further to analyze.

Cons

I think the dashboard can be improved to make it more modern. Also, they should implement webhooks and API to have data analyzed automatically.

Response from Deep Talk

Thank you for the review. Have a great week!

Verified Reviewer
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

How to get more insights from your surveys

Reviewed on 2022/04/27

It was easy to use, straightforward and I got great insights. I found there was a keyword many...

It was easy to use, straightforward and I got great insights. I found there was a keyword many students were using that was very important to add to the content of the course we deliver.

Pros

Finding the most critical points on a satisfaction survey I did from a course was straightforward. I imported the CSV with the answers and Deep Talk gave me insights into the words the students used that were most important.

Cons

The user interface could be better designed.

Response from Deep Talk

Thank you for your Review!

Alexander
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy to use platform to discover insights in my text data

Reviewed on 2022/05/10

Great experience, we analyze thousands of surveys in just a few minutes.

Great experience, we analyze thousands of surveys in just a few minutes.

Pros

How easy it was to analyze my data. I uploaded the surveys and in less than 10 minutes I got the topic classification and other metrics. Also we started training deepers to fin complaints in the surveys.

Cons

The API was in beta at that moment but the support team told us they will open the API during May.

Response from Deep Talk

Thank you Alexander!

Stefan
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

The translation quality from english to german is superb.

Reviewed on 2022/04/05

Pros

Easy to use, great quality of the translation

Cons

Nothing so far - maybe that there are no cheaper priced packages.

Response from Deep Talk

Thank you Stefan for your review!