HxGN EAM Reviews

Amazing capability and ease of use. The user interface is configurable and adapts to many environments.

A lot of different windows and options.

Oracle back bone. Could be really flexible.

Customization development team slow and ignorant

The product is very reasonable to install and configure for use right out of the box. The program has a very nice look and menu structure. Admins are able to make changes to the system without writing any code or scripts. It will be able to manage assets, inventory, purchasing, preventive work order scheduling, and work order history.

The upload and import process takes a while to get familiar with.

Ability to integrate all of our inventory, purchasing, equipment and work history

Quotation process is very good, but somewhat cumbersome and time consuming

In EAM, we can properly maintain assets and calculate financial depreciation for fixed asset management.
Screen designer is helpful to identify the related tables.Grant access to users based on specific user group.

I think it is bit difficulty to understand the process / functionality for new users, once we understand the process it is helpful and user friendly.

I have been using this software for around 1.5 years and I have found very little that I like. I honestly cannot think of one benefit that this software has over other EAM programs.

It is so difficult to use that it is hard to keep people using it properly.
Creating custom reporting is next to impossible without customer service creating it for you.
Data is little more than spreadsheet.

The good thing about this software is that is reliable. Easy to use once you get the idea of it how it works.

It is very hard for new users, i consider myself a person that picks up and understands most of the software that i have worked pretty easy, but this one just seemed outdated and something that needs to be changed or improved.

The amount of features and reporting was amazing. Inventory management of parts across multiple locations was strong. Website access was consistent and fast. Support was responsive.

It was far too complex to setup compared to MP2. Individual users were at a loss of what to do for WO's. It turned into a paper trail again with one person trying to keep up with the WO. Setting up BINs and knowing what BIN to goto was too confusing for the majority of users (myself including!)

Infor's EAM product is a very easy to use system. It has a stylish front end that is simple for everyone to pick up, and the support staff at EAM is very knowledgeable and able to solve problems effectively. Within the product there are many areas for customization. This is a great thing to be able to tailor parts of the system to users. The use of custom grids and inboxes really helps users focus in on what they need without getting bogged down by other issues.

As easy as it is to use, there are many aspects that are left as user customizations and require a large back end support staff to administer. The grids are a powerful tool, but also require a strong skill set to understand and master. The screens are navigable by themselves, however, trying to cross-reference things like WO information to parts becomes difficult as you then have to write down your WO, go to the WO screens and search for the information. Custom hyperlinks can be set up, however, this requires a larger back end support staff.

Everything, constantly have to change screens. Difficult to add & change equipment & personnel. This is not the software the maintenance team wanted. We were forced to use it by our IT department.

Function rich and intuitive. Provide good navigation around the system.

Dull, boring and somewhere messy UI. Text too small.

EAM is extremely user friendly. It did not take our company very long to train employees how to operate the system.

So far, I have no complaints about this product. My only issue is finding techs that are available when reports need to be setup or issues arise. As far as the product though, there are no issues that i have ran into. Just the way we are using it.

No pros

This is the most cumbersome purchasing software I have ever used. Mind-boggling. I have used many other systems.

Flexibility. The Infor EAM product provides the basic structure that enables our business units to execute their day-to-day responsibilities. Out of the box, you receive a system that allows you to configure the application to your needs rather than adapting your business process to the system. The flexibility we have with design and configuration is what allows us to enforce business rules and ensure the system functions as expected in our heavily regulated environment.

At this time, I have no real complaints.

Organized, layout, ease of use

Adjusting system, somewhat higher priced

Ease of Use, Functionality, System Performance

Communication and Pricing