Nectar Desk Reviews

Our sales success is the result of:
- The right staff (capabilities, training and motivation)
- The right tools
- The right processes.

Not only does Nectar comply with the right tools, but it helps on the other two variables. We can train our staff better and keep them more motivated. We have streamlined our call center processes significantly.

Moreover, every single Nectar team member has been top notch since the beginning. They were very patient and proactive in setting up our account (integration with our hardline IVR). Their support staff have an amazing response time. And they are also proactive in proposing solutions. You can tell they care about their clients, it's just not about increasing accounts.

Overall the support is always responsive on an off occasion that we had issues.
The product is intuitive and is continuously being enhanced with new features for better user experience and functionality. I am happy we chose NectarDesk

Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through. We tested this many times standing next to users that were not on calls. When this is reported they cant come up with solutions.
2.Support cant figure out what causes any of the technical issues. Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers.
3.They don't offer refunds, the first 2 months we had more connectivity issues than ever, regardless of us being unable to successfully use their service and it affecting our business greatly.
4.When you call they only transfer you to the sales agent, if he/she isn't available no one helped, I had to wait for call backs.
5.They begged us to transfer our toll free number, they promised to match the Vonage price of $20.00 unlimited toll free a month. We agreed with this condition. Then they charged us over $500.00 dollars a month! We had to go through the trouble of porting it just to port it out again. When we asked why they unexpectedly did this they just repeated "why do you have problem, its in the agreement", after our phone and email conversations?!
6.They are charging over $500.00 to give us our call recordings in one download.

We use this software to take calls, make calls, email our leads and tracking purposes. I like the fact that their Reps are always available via Chat to assist when something comes up. Great Company!

Overall experience is great. However, reporting aspect need to be a little better.

Awesome!

This is a Great company and big enough to service ALL your business needs but small enough to always be of assistance when needed!

Convenient

Our incoming phone calls & time spent on phones answering basic questions has decreased by 1/3. This is great. It allows are staff to be more productive in doing the on shift tasks & being able to address in person situations.

Nectar desk replaced our office landline; we have people answering calling in multiple locations as if they are in the office; great forwarding and transferring features; overall gives us a much better phone system at a lower cost

We have been using Nectar desk for a few months already, most of all preview dialer, automated campaigns and SMS campaigns. The system is really user friendly and works well for our outbound campaigns. Customer service team is doing a great job, they set us up and did training sessions, our agents felt comfortable using the system. I truly recomment Nectar Desk, as besides the advanced functionality and good support, it's cheap enough.

Altogether I am happy that I found these guys. I've been burned before but they knew what they were doing and helped me through the process. At first it was a little bit hard for me to figure out and I had some issues but the support I got from these guys was second to none. Within minutes I was talking to a human and they actually solved my issue without making me feel stupid. I would recommend checking them out to anyone.